The Bancorp Bank

Review: I purchased an item in the amount of $125.47 with my Univision prepaid Master Card at Macys in [redacted].and two weeks later returned it with my original receipt. Two days later my direct deposit account with Univision pre paid card was frozen. I contacted the customer service of the card and they stated I had to go to Macys and have a manager call them to verify there was a return made. I went to Macys and spoke to [redacted] store Manager his direct telephone number is above. He called the card service and they instructed the store manager to call another number for risk management [redacted]. He then called the other number and spoke to a representative named [redacted].He verified the transaction was returned. [redacted] told him there was nothing he could do for him at this time that he needed to call him back on Monday to resolve this matter. The manager told me he has never had to do this ever. This company did not return the funds to my account from the return made at Macys and they have frozen my account. I use this Univision card as my direct deposit and they have frozen all my money. Please help me with this situation they don't have an office I can go to. I am working and can not take time off to go ask a manager from Macys to call them again. This is ridiculous. This company is stealing money. Please help. The card states it uses Bancorp bank.Desired Settlement: I want my account unfrozen so that I can remove my funds. I want my money from my return released. I no longer wish to do business with this company.

Business

Response:

This letter is in response to the concern you raised with the Revdex.com regarding your Univision Prepaid MasterCard. We have reviewed your complaint and our findings appear below.On January 23, 2015, your account was systemically blocked after a suspicious credit of $125.47 from Macy’s posted to it. The block was prompted because no matching purchase from Macy’s appeared on your account.On January 25, you contacted Customer Service for Univision, the program manager, who advised you to have the merchant contact its Customer Service or Risk Department to discuss the transaction.On Monday January 26, the investigation was completed and the block was removed, granting you full access to your card. The next day, Univision tried contacting you by phone to advise you of the removal of the block but there was no answer.We apologize for the inconvenience and frustration you experienced. In the future, please ensure that the card presented for a merchant credit is the same card used when the purchase was made. By doing so, you can prevent future account blocks from occurring.We hope this information is helpful. Please contact us with any additional questions.

Review: Bancorp Bank,. My card was use fraudulently and now I can't get my money..the worst bank ever!!!! they say one thing and do another. just a overall crooked bank. never do business with them....

I file a dispute in december of 1014 and now its march 2015 and still nothing is happening and I know after 120 days they will tell me I'm not getting my money back.Desired Settlement: I just want my money back, I file a dispute and I have waited 90 days and now I have to wait an additional 30 days

Business

Response:

Good afternoon, [redacted]. Sorry for the delay on this one. We had a lot of research. We did determine that the Dispute analyst made an error. The dispute was resolved and we posted a $50 courtesy credit on 3/30/15. Thanks. Have a good weekend.

Review: I received a letter in the Mail from The Bancorp Bank, advising my IRA account has been transferred to their bank. I called Bancorp at the end of May. I was given option: - Keeping my IRA with Bancorp - Cancel account, fill out "Request for distribution form", and forward all requested documentation I completed the form and faxed it to The Bancorp along with my Driver's License on 06/09/2015. A few week later, I received a letter in the mail, letting me know my request was received. However the copy of my Driver's License was not clear. I then mailed it to them via USPS. I receive another letter (dated: 07-02-2015) from Bancorp, requesting a clear copy of my license, AGAIN. On 07/08/2015, I contacted Bancorp to find out why they sent another request for my driver's license. I asked the representative, to double check their records because I mailed a very clear copy. The Bancorp representative confirmed they received my driver's license. She advised the delay was NOT because my driver's license , The delay was because I signed the form electronically. I Re-signed the form by hand and faxed and emailed the revised form the same day 07/08/2015. I called to follow up and was told the issue now is the delay is because my signature on the form does not match the signature on my Driver's license (Form was signed in English and My driver's license was in my native language). I re-signed the form using the same signature as my drivers' license and attempted to fax the form ( 5 times) to the fax number they provided,[redacted]. Their fax was not working. So I contacted, the Bancorp asking for another fax number. The representative gave me another fax number[redacted]. This time the fax was sent. On 07/22/2015, I receive a voicemail message from Bancorp, request the signature again. I called them back told them I already sent it signed the form matching my licenses signature. I don't understand why they continue to delay my request. The rep put me on hold and came back to let me know they have every thing now. I told Representative, I want to stay on the phone with her until my form is processed and my money was sent to my bank. I am aware money transfers usually take a few days but I wanted to at least get confirmation that it is now "in-process/processing." The rep told me she will forward this to the "back office" and I will be contacted/called by the end of the day. I did not hear back from them. So I called them again in evening. The representative I got this time, told me again they need my signed form. At this point, I was frustrated and angry and I asked to speak to the supervisor. Supervisor was absolutely useless. She also said they need the signed form. This make me even more angry. I told her the person I spoke with earlier in the day said they have the all requested document and now she's tell me they don't. I had enough of The Bancorp games and the lack of communication with each other. I was very patient but after almost 2 months of back an forth issues I have lost my temper. I just want my money. I told supervisor if my request is not processed today, I will contact Revdex.com. The supervisor hung up the phone in my face. All documentation (Fax reports, email, and voicemail messages are available. Documentation confirms the information above. Communication problems within Bancorp is NOT my fault, it is their fault...I should not pay the price for the lack of communication and horrible customer service. Bancorp is charging me a fee to transfer my money, I pay about $10 - $15 every time I faxed them the requested info. I will not lose any more of my money and waste my time because Bancorp employees do not know how to do their job right. I JUST WANT MY MONEY!!!!Desired Settlement: I want my money transfered to my bank ASAP

Business

Response:

Good afternoon,[redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Review: I used my Bancorp CARD.com debit cart for a hotel stay. The hotel accidentally swiped my card twice, incurring two charges for over $77. I contacted the hotel and they were happy to try to work with me, stating that after the one night charge went through, they'd be happy to contact my bank and advise them to cancel the hold for the second charge. I contacted customer service for the card and was told there was absolutely no way for the hotel manager to contact them and that I had to wait the 30 days for my money to be released. I am well aware that this is not the case, as long as the hotel is paid what they are owed and contact the company, they are allowed to release the money prior to 30 days.Desired Settlement: I would like $77.29 returned to me in the next 24-48 business hours.

Business

Response:

Good afternoon, [redacted] Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Review: On June 24th 2015 My Tax return was deposited in there bank with Card.com The morning my refund was deposited they closed out my account? I called them and they wanted me to send them information proving that it was my return. I faxed and email them all requested information. Included was my 2014 tax return, my utility bill, ss card and my Identification. After a week they said that it was not enough to verify my refund? Well I sent what they asked for and they still would not release my money. I feel that they are stealing my money? I was told that they would be sending it back to the IRS in 6 to 8 weeks? I asked them to send me a cashiers check directly from there bank. It does not take 6 to 8 weeks to return payment back to the IRS? I cooperated with them in good faith that this would be resolved with no other explanation of why they have not released my refund to me? I would asked that they send me a check for the funds that they are holding in my account.Desired Settlement: Send me my funds directly.

Business

Response:

Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: 3 months ago my card was stolen and 4 purchases showed up on my card 2 from a convenience store, one from shell gas and one from a phone company I use as well. They told me to fill out a Dispute claim and fax it, it should take about 90 days. Today I called to see if they had even received the form and they told me I was denied. I was denied money that was stolen from me! I was denied because there was a similar transaction of a cell phone payment on my new card. The thief had the same cell phone payment as me! But you can clearly see that the bill was paid in the same time of the month every month and this not only had a different date but a different price. They didn't check account numbers. Also the two store purchases were not refunded because the thief had stopped purchasing things before I blocked the card, they figure the thief would buy until a zero balance. This not only is crazy to think it is untrue because Shell gas was last to be purchased was refunded and would have zeroed out my card! I went to the Merchants and they sent me right back to rushcard. I opened a complaint up with Rushcard also but they kept repeating to contact BancorpDesired Settlement: I need everything plus fees refunded as soon as possible

Business

Response:

[redacted] I have attached our response letters and supporting documentation regarding the consumer complaint from our customer [redacted] Unfortunately per our investigation we had to deny the dispute for the cited reasons. Please let me know if you have any additional questions. Thank you.

Consumer

Response:

Review: I purchased a prepaid PayPal Mastercard to use for online purchases. I did some research before making my purchase, and one of the services offered by this card was free transfers from my existing checking or savings account, which would make re-loading money onto this card super easy. I purchased the card from a local grocery store, and loaded $50 onto the card for use, no problems at all. When most of that used up, I attempted to do a transfer from my existing financial institution (Safe Credit Union) to my prepaid Mastercard. The Prepaid Paypal website offered easy details for doing this with my account type, routing number, and account number. When I attempted to add the account onto my Safe CU transfer site, the routing number was invalid. After repeated attempts I called Bancorp (the issuer of these pre-paid cards). They informed me that the number was correct and the problem must be at my local banks level. I called my local bank and they spend lots of time trying to resolve it and get it to work, with no luck, they routing number would not work. I called Bancorp back again, and they insist that the number is correct, and there is nothing they can do about it.Desired Settlement: At this point, all I want is a refund of the price I had to pay to purchase this card. That price is only $4.95, I should not have to go through all this process just for that, but when a company advertises a service and then cannot deliver what choice do we have?

Business

Response:

Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]

Review: I received my prepaid card in the mail mid April and had not had a chance to use it until I deposited a check onto the card on May 5,2015. I then went to use the card at the store when checking out and received an error stating the card could not be read. I then proceeded to an ATM and tried the card again and received the same notification. I contacted the company and was told that the only thing they could do was request another card for me or I could go to the store and have them manually enter the card number. I then called back and spoke with another representative that since I was unable to access my funds I could have some funds transferred to a friend or famly member that had a card through the company and she would request a new card to be sent. My husband has a Visa and I had Mastercard and the representative advised me that it would not be a problem and the funds would be available in 40 minutes. After waiting over an hour I called back and was advised that the representative had closed my account prior to doing the transfer and therefore a transfer was not able to be done, I was also advised that the company cannot do Mastercard to Visa transfers. I asked for a card to be overnighted to me since I have no access to my funds and they stated they could not do that and they could offer me no other options than to wait for 7-10 days to get my new card to be able to access any portion of my funds. I also paid a $20 fee to have my check deposited and be made immediately available and my funds have not been made available to me.Desired Settlement: I feel that I should be issued the total amount of the check that I deposited including the $20 fee I was charged since my funds were not immediately available to me.

Business

Response:

Good morning, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Review: Univision is a horrible company my prepaid card was stolen from me with money on it. I called and reported my card being stolen with about $1,800Or more on it. Univision stated they were sending me a card out that I never received, so they said they would send another card out and they did and I got that card but my money was not there univision stated the money was used but I never used it. I want my money back!!! I'm a single parent struggling and I can't just give money away help me please. I called the company several times and they told me money was on the card but I was not going to get it because the card was locked. I don't recommend any one use this company.Desired Settlement: I just want all my money back.

Business

Response:

[redacted] RE: Complaint I[redacted] – Univision MasterCard Prepaid Card [redacted] This letter is in response to the concern you raised with the Revdex.com regarding your Univision MasterCard Prepaid Card. We have reviewed the complaint and our findings are summarized below. On June 20, 2014, Univision, the program manager, exercised their right to close your account due to continuous suspicious transaction activity. Due to the reason the account was closed, no refund request was submitted. Once the complaint was received a detailed investigation was completed on your account and a decision was made to send you a check for the full remaining account balance. On November 14, a check in the amount of $1847.44 was mailed to the address associated with your account. After reviewing the response, the Bank determined that Univision should also refund the $50 consumer liability that was deducted from the initial refund. The additional refund check was mailed on XX/XX/XX. We trust the information provided above addresses this matter. Please contact us with any additional questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The Bancorp Bank has denied my claim for unauthorized/fraudulent withdrawals on my account totaling nearly $2,000.00 without no valid explanation. In addition, they have been withholding $424.18 of the balance in my account which has been suspended due to "potential fraud." I have provided The Bancorp Bank and Univision copies of My State Id, Social Security Card and Utility Bill, but to no avail. I filed a claim for these unauthorized transactions back on January 19, 2015 only to have my claim denied a few weeks later. If The Bancorp Bank does not do the right thing by reimbursing me $2,377.78 that is due and owed to me, then I will be filing a small claims lawsuit against them in Lee County, Florida very shortly by serving a court summons on the registered agent below. The last four digits of my account number are 8235.

Registered Agent Name & Address

Name Changed: 04/08/2015Desired Settlement: I would like The Bancorp Bank to reimburse me for these unauthorized transactions on my account and would also like them to release the $424.18 that they are holding hostage. I expect a refund check in the total amount of $2,377.78. Thank you in advance for your kind and prompt response to this urgent matter.

Business

Response:

Good morning, [redacted] We have executed a settlement with Ms. [redacted], and as part of the settlement she agreed to withdraw her complaint. I have attached z copy of the email she sent to your office requesting to withdraw the complaint. We are still working on the other complaint from Ms. [redacted] Please let me know if you have any questions. Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To whom this regards,

I am writing to you in response to The Bancorp inappropriate, illegal, and unauthorized inquiries on my credit report. Attached is Exhibit 1 which is a portion of my credit report showing unauthorized credit inquiries which have caused damage. The Bankcorp is the responsible party for the unauthorized inquiries and the damages caused. Federal laws allows for liquidated damages of $1,000 per violation.

I have previously contacted The Bankcorp numerous time and have not received a response. To help identity the appropriate records my personal information is as follows:

SSN: [redacted]

Full Name: [redacted]

Pursuant to the numerous Federal and State consumer protection laws I am requesting the following:

Please place a internal security freeze that would prevent Bancorp from inquiring upon my credit report at anytime in the future without written and confirmed authorization and identity confirmation.

Please remove the inquiry from my credit report immediately.

Thank you for your prompt attention to this request. If additional discussion is required please email me at [redacted] from an appropriate email address and we can discuss further.

Sincerly,

[redacted]Desired Settlement: I want an apology.

Business

Response:

[redacted] RE: File No. SCC2014N-001736-0 – Equifax Credit Inquiry [redacted] This letter is in response to the recent concern you raised with the FDIC (via the Consumer Financial Protection Bureau). We have reviewed the complaint and our findings are summarized below. We have researched your concern directly with Equifax, the source of the credit inquiry that is the basis of the complaint. Equifax confirmed that the Bank does not utilize their services for any standard credit bureau reports that are used to gauge creditworthiness. They further confirmed that the type of inquiry sent to them regarding you was what they call an EID Compare Inquiry. This type of inquiry is utilized in order to verify a name and address against an existing trusted source, in this case Equifax. Equifax confirmed that there is absolutely no financial or credit score impact from this type of inquiry. It is likely that this EID inquiry was generated as a result of an application you submitted for a product issued by the Bank. In checking our online application system we do see that there are two applications that were submitted under the name [redacted] during the month of June for bank products. We are unable to determine definitively if these applications were submitted by you because all of the demographic information you provided in the complaint is from your current address in China. We emailed you on November 17, 2014 to advise you of our findings. If you would like to provide your U.S address from June 2014 we can confirm whether or not the submitted applications match all of your information. There are currently no open accounts resulting from the applications. We also want to reiterate that per Equifax there was absolutely no impact to your credit score based on this type of inquiry since it was for verification only. We apologize for the inconvenience and the concern this caused for you, [redacted], and we’re glad we were able to provide some clarifying information. We trust the information provided above addresses this matter. Please contact us with any additional questions.

Review: I have been dealing with Bancorp trying to close my retirement account forwarded to them from my previous employer for over two months. Despite several conference calls with the financial institution I want my funds transferred to and Bancorp, they will not do what is asked. They just continue to send letters asking for additional personal information, stating that if the information is not received they will not release my funds and my account will remain open with them.

I have responded and complied with every request that I have received and recently spent another hour on the phone with them to find out that the reason why they will not release my funds (even though it is not stated ANYWHERE on the letters sent to me) is because my physical address was listed in addition to my mailing address on one document. They will not process it until I show more proof of my residence (physical address) despite the fact that EVERY document that has been sent show the SAME mailing address (including the letters that Bancorp themselves have sent, driver's license, bank statements, etc.)

I have wasted hours on the phone with representatives, supervisors and managers and have even resent everything whiting out my physical address on the one document that showed it, but still received another call stating that my account cannot be closed. Finally, one representative has promised that they will accept my documents and will close my account but I want confirmation that it is actually done and verification that the check is sent to the right place, the financial institution where I want my funds transferred.Desired Settlement: I want confirmation that my account is actually closed and verification that the funds are sent to the institution listed on my request.

Business

Response:

Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]