The Bancorp Bank

Review: On 9-17-2014 I noticed that a check had been forged in my name for the amount of 180 dollars. I Called the Bancorp bank to let them know what was going on. I was then told that the matter would be taken care of. A few days later I noticed a fee of 32 dollars for apparently an overdraft of my account. I was then subsequently hit with two more overdraft fees related directly to the original fee. I then called them back to see what was going on. I was told that I needed to get an affidavit and that it would be taken care of. I got the affidavit and overnighted it to them. They then told me they recieved the affidavit on 23rd of October. I heard nothing for a couple weeks. I then received a phone call about a week later from a nice young lady apologizing emphatically about my situation. You see during all of this mess I could not even access my account and I was forced to do crazy things like getting prepaid cards and trying to transfer money to those cards which embarassing to say the least. During this conversation this lady told me that (an american) told me that there were mistakes on their behalf. One being that the original 32 dollars I thought was an overdraft fee was actually a stop payment, which apparently they cannot do without my authorization. I was then told after I was told that ALL I needed to do was to get this Affidavit was that I needed a police report. I again told them that I was working offshore and they're was no way that I could get a police report and furthermore 100 dollars was scheduled to come out of my account the following day for a payment to [redacted]. If it was not for these overdraft charges, the money would have been there. After telling me that she would "take care" of the issue, money was not refunded in my account and I subsequently got hit with another overdraft fee plus a 25 dollar fee from [redacted] for a returned payment. The same conversation was held where I was told a freeze was going to be placed on my account but probably not for a "couple days". Then on the 7th of this month, my car insurance tried to take my monthly payment out of the account. Apparently it wasn't frozen, twice, two more overdraft fees. Today on 11-20-2014 I called and Spoke with [redacted] a Supervisor in Manila Philippians and demanded that she close my account to which she said was not possible until she got a police report. This Police report is not my issue, I've done everything asked and they have not held up their end of the deal.Desired Settlement: By my math I was hit with 6 total overdraft fees, correction 5 with one stop payment fee. I've paid 15 dollars to overnight the Affidavit. I now owe [redacted] 25 dollars. This means they owe me 232 dollars. I want the 232 dollars and I want my account closed. As for the police report. The only money I'm missing is the 232 dollars from Bancorp. A company Called [redacted] actually cashed the forged check so I advise the Bancorp Bank to contact them to initiate a police report and I will cooperate with Keesler Financial to the best of my ability and then some. I do not wish to be contacted by the Bancorp Bank again.

Business

Response:

Good morning, [redacted] I've attached copies of the response letter and refund check we mailed to [redacted] regarding his recent complaint.Please let me know if you have any questions. Enjoy your weekend.

Review: I received a very plain notice from The Bancorp stating that a $20 "Fee amount"had been debited from my "Safe Harbor IRA" account. Only the last four (4) digits of the account were provided. The letter was not signed. There was no company address listed on the letter. This is the first document I have received from The Bancorp. I have never received a statement or any other documentation from them. I am in control of the last two (2) IRAs I have opened in the last ten (10) years and those prior have been rolled over or were cashed out long ago. I am unaware of any IRA The Bancorp may have on my behalf. The first time I called, I was denied any information because I refused to provide my FULL social security number. The second time I called I explained that I was recently a victim of identity theft and would not divulge any personal information. I was told that The Bancorp received my IRA from another company, who agreed to all the terms. The other company was supposed to have notified me of the transfer to The Bancorp. I was also informed that they do not send out any statements of any sort. When I questioned how I was to obtain information if they never provided me a full account number, I was informed I can obtain it online or via Customer Care by providing my FULL social security number, as that is how all accounts are accessed/verified. I stated I was notifying the Attorney General (which I have). The representative agreed to verify my name and address and put in a request for a statement. Two (2) weeks later I called to follow up on the statement I had not received. I was informed nothing was sent because I had not verified my FULL social security number and/or date of birth and addition personal information. I refused to verify anything other than my name and address because I believe this to be part of an identity theft scam.Desired Settlement: I would like a statement with my account information and full account number so I may forward it to my financial adviser so I can roll it over in to an IRA I am actually managing . . . if it is legitimate.

Business

Response:

Good afternoon, [redacted] I've attached the response letter we mailed to [redacted] regarding her complaint. Sorry for the delay. Please let me know if you have any questions.Thank you.

Consumer

Response:

Review: I signed up for a prepaid debit card with kaiku and had my tax return deposited on February 26 2015. I used my card they put a hold on my account . I had to send in Id verification and copies of 1040. I called the within the next 2 business days they stated they did not receive the front copy of my 1040 I then refaxed call again and Customer service states they still didn't receive it. Art this point I knew this company was given me the runaround. Then I had a Customer service rep state I could send an email to their customer to have funds sent back to the originator. I didn't hear anything back as far as a email or a call back, So I called back customer service for status and they told me 6 to 8 weeks to send back to originator. I was then told to email their customer service to get more information when I did that I was told that their process was to send it to their bank which is The Bancorp bank. I was never to that It had to go back to their bank. I was then told that The request was sent over to the Bancorp Bank and from that point their is no timeframe for my monies to be sent back. It is going on 2 months and the Bank is still holding my monies.Desired Settlement: I want my monies to stop being held If this Bank cannot send My monies to the originator as promised I want a refund

Business

Response:

Good morning, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Consumer

Response:

Review: I ordered a reloadable debit card from card.com and have yet to receive it over a month later. I have reached out to the company twice and have not received any response.Desired Settlement: I would just like to receive my debit card as ordered.

Business

Response:

Good afternoon, [redacted]. Attached please find the customer response letter for Ms. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Review: My Retirement fund from my previous employer had been sent to The Bancorp Bank. I have spoke to a couple of people at The Bancorp Bank and have received different answers for fees I am being charged. The first was by a Customer Service Rep who said I was charged a $10.00 annual fee, the next was by a Manager who contacted me back which then turned out to be $20.00 fee. On another call I was then informed that I had two accounts with them. The Manager I spoke to -Never- meantioned a second account. And I was also notified that the second account had been charged fees. I have never approved, agreed or allowed The Bancorp Bank to charge fees, nor did I give permission for them to open any account under my name. Upon trying to receive my retirement funds, I was notified that I would incur additional fees. The Bancorp Bank refuses to send me a statement to show what fees they have taken out as I was told its against their policy to send out anything until the end of the year. And what they send out at the end of the year is only what needs to be reported to the IRS. I have no clue how much this company is ripping me off.Desired Settlement: I would like a refund for any fee's the company has charged me. I cannot give an exact amount because I have been given different answers to what this fee is. I do not want to be charged any fees for having my IRA distributed to me. I did not authorize them to hold my money nor did I agree for them to charge me any fees. I would also like to receive a statement so I know exactly what activity has happened to this account.

Business

Response:

February 4, 2014

Re: Revdex.com Case ID [redacted]

This letter is in response to the concern raised you raised with the Revdex.com regarding your Safe Harbor IRAs at the Bancorp Bank. We have reviewed the complaint and our findings are summarized below.

There are in fact two Safe Harbor IRAs that were opened at our bank for you. The first account was opened on December 31, 2012 with an opening deposit of $2367.07. The second account opened on April 23, 2013 with an opening deposit of $24.40. Both of these accounts were direct rollovers from previous account custodians.

The Bancorp Bank frequently inherits IRAs when a consumer fails to respond with instructions when they are notified that the previous custodian of their account is exiting from that custodial responsibility. If that custodian does not receive any type of rollover or distribution instructions from the customer, the funds are rolled over to a bank that is set up as the default recipient. In this case the Bancorp Bank was the recipient, and we accordingly set up two Safe Harbor IRAs for you.

The accounts were set up according to the terms that govern these accounts. These terms do include some fees. In this case each account was charged the initial annual maintenance fee of $10.00 at account set up. The annual fee is subsequently charged each year in the anniversary month of the account opening. In this case the account ending in 8135 that was opened in December 2012 was charged an annual fee on December 31, 2013. This fee was increased from $10.00 to $20.00 in July of 2013. The account ending in 0948 was charged the initial annual maintenance fee of $10.00 when the account was opened in April 2013. No other fees have been assessed to the accounts, and both accounts are receiving interest credits each month.

The other fees you reference in your complaint are charged only if you decide to ask the bank to move the funds to another institution. Those fees are clearly defined and prominently listed on the account distribution paperwork. We have provided a transaction view for you for each of the accounts. This shows all debits and credits to the accounts since they have been opened.

[redacted] we truly regret any frustration or inconvenience you have experienced in relation to these accounts. As a courtesy we have refunded all maintenance fees from both accounts. Since both accounts have already been closed at your request, we have enclosed a check in the amount of $45.00. If you require additional information regarding the circumstances of the account rollovers you should contact your former employer who originally opened the accounts for you.

We trust the information provided above will address this matter. Please contact us with any additional questions.

Review: on 9/12/14 univision which is a part of the Bancorp bank shut my account down with no authorizing from me they were claiming it was suspicious activity on my account I told them it wasn't and by my account being blocked my direct deposit got sent back to my employer,so I was able to get the block off,so I had my employer send me the money back thru the account,on the 16th and it can't returned again,and when I call univision I get the run around they cant provide me with no information about why my direct deposit keeps sending my check back and I suppose to get another check tomorrow on the 19th and that one might get sent back I can't afford to wait another week to get paid,I was never notified about my account,or anything it's not right you can just shut my account off and can't even tell me why and I can't get a straight answer.Desired Settlement: at this point I just want my direct deposit open so I can get my money and after that I will go to another bank

Business

Response:

Good morning, [redacted] Attached please find the customer response letter and support documentation for [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Business

Response:

October 8, 2014

RE: Your Univision MasterCard Prepaid Card

This letter is in response to the concern you raised with the Revdex.com regarding your Univision MasterCard Prepaid Card. We have reviewed your complaint and our findings are summarized below.

On September 12, 2014, your card was blocked because a merchant credit posted to the account without a corresponding debit. The block prevented deposits from posting to the account, which is why the direct deposit from your employer was rejected.

You contacted Customer Service for Univision, the program manager, that same day in order to discuss your concern. At the end of this call the account block was removed.

The removal of the block allowed you to use the card for purchases; however, due to an error by the Customer Service representative, access to receive direct deposits was not reactivated.

On September 19, direct deposit access was reactivated and a Customer Service agent called you to advise you that direct deposits would once again be accepted and post to your account.

We sincerely apologize for the delay in reactivating direct deposit access. Additional coaching has been delivered to the representative who made the error. Univision also posted a courtesy credit of $20 to your account on October 1.

We hope this information is helpful. Please contact us with any additional questions.

Sincerely,

The Bancorp

Payment Solutions Group

Review: I put in a dispute for univision card services and they credited me the money but never unblocked my card after they sent a new one and then just closed my account out without me getting my money and I need Revdex.com help getting it backDesired Settlement: 2,950.00

Business

Response:

Good afternoon,[redacted]. Attached please find the customer response letter for [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Review: We had our HSA at Bancorp Bank. After receiving multiple charges and slow service we decided to transfer to a bank in Madison where the employees are VERY responsive to our needs and no charges. Our new bank, BMO [redacted], was required, by Bancorp, to fax our request to rollover the Bancorp money to our HSA, BMO [redacted], account. The fax was sent to Bancorp on 12-30-2014. It is now 2-15-2015 and the money has not been sent to BMO [redacted].

Bancorp closed the account on 1-12-15 and charged me $20 to do so. They said the transaction time would be 4 weeks, which is a VERY long time for an EFT. When I called asking why BMO hadn't received the EFT, Bancorp said they have 6 weeks to send the money to the new account. I complained, I need that money to pay for my husbands medications, and they gave me a tracking number that was supposed to be used by the new bank to force the money to transfer. BMO [redacted] can not find the EFT that the tracking number was supposed to find.

I called again and Bancorp Bank finally created a "ticket" for this issue! They promised to have someone call me and I still have not received that call.Desired Settlement: I want Bancorp to rollover my money to BMO [redacted] as I requested on 12-30-2014.

Business

Response:

This letter is in response to the concern you raised with the Revdex.com regarding your Bancorp HSA. The account records indicate that per your request a rollover check for $2,150.68 was mailed to BMO [redacted] on January 13, 2015. It is our understanding that the check has not been received by BMO [redacted] Bank. In light of this, per your request, a new check was mailed to your home address via overnight delivery on February 19. We apologize for the inconvenience you experienced. We have been unable to determine the reason the first check was not delivered. As of today, the check has neither been returned nor cashed. We trust this information addresses this matter. Please contact us with any additional questions

Consumer

Response:

Review: On January 09, 2015 I tried to withdraw some money from an ATM and the money was not dispensed. I have been trying to obtain some information about the temporary credit on my account and today is January 19, 2014 and I don't have any answer for my questions or emails about my money. Normally when you have a problem with a transaction in your account you receive a temporary credit in the account until the investigation is completed.Desired Settlement: A temporary credit until the investigation is completed. My name is [redacted] my email address in the account is [redacted] and the claim number is claim number [redacted]

Business

Response:

This letter is in response to the concern you raised with the Revdex.com regarding your PayPal Prepaid MasterCard. We have reviewed your complaint and our findings appear below.On January 9, 2015, you attempted to withdraw funds from an ATM using your card; however, the funds did not dispense and your account balance was reduced by the withdrawal amount.NetSpend, the program manager, immediately began investigating your claim and asked you to send a written letter of dispute to support your claim.On January 10, NetSpend received your dispute letter, which made you eligible to receive provisional credit to your account if the investigation could not be concluded by the 10th business day, i.e., January 26.On January 23, NetSpend posted a $280 provisional credit to your account and mailed a letter notifying you of the next steps. NetSpend also contacted you via phone on January 23 to inform you that the credit had posted. During that call you were provided with a direct contact at the NetSpend corporate office should you have any further questions or concerns regarding this matter.We greatly appreciate your patience while the investigation is ongoing. The claim is scheduled to be completed no later than February 23.We hope this information is helpful.

Review: I purchased a Vanilla gift card for my father, paid the $40.00 and the card never worked. When I called your customer service department I was told the only way I can get this resolved is to send a copy of my receipt along with a copy of my driver's license. Considering fraud is on a rampage, I indicated I would not send a copy of my driver's license to someone I do not know, but would be more than happy to send a copy of the receipt. Unfortunately, without a copy of my I.D. there is nothing that can be done. Hence, a $40.00 loss on my part.Desired Settlement: I want a full refund of my money OR if the company has a local office where I can show my I.D. to one of you employees for verification purposes I have no problem with that. However, I will not leave a copy of my I.D. for security reasons.

Business

Response:

Good afternoon, [redacted]. Attached please find the customer response letter for Mr. [redacted]. If you have any questions please feel free to contact me. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On Oct. 14th, 2015 $173 was stolen from my Vanilla Visa gift card because the company approved and processed a fraudulent charge from a well known spam number. The fraudulent charge came from number [redacted] with a fake bussiness name of PP*FLEXZONE BENFOREMAN. Both Whitepages.com/phone/1-[redacted] and 411.com/phone/1-[redacted] reported the number was Teleport Communications America landline based in Omaha, NE with numerous comments from persons whose credit, bank accounts, and debit cards where drained by this same spam number. Customer Service representatives from Vanilla Visa then informed me that I would need to dispute the charges- a process that would take at least 30 days and then there is no guarantee the matter would be decided in my favor and I would get my money back even though the charge is from a spam number known for draining accounts. It is Vanilla Visa's responsibility to safeguard the products they sell. My gift card monies was drained because Vanilla Visa did not put into place the processes that would raise red flags when a "bussiness" attempts to use special characters instead of the alphabet to process charges. Vanilla Visa dropped the ball and I should not be penalized for what they failed to do by processing charges from a spam number. I want a refund of $173 dollars within 10 days not 30 days- it is my hard earned rightful money and Vanilla Visa has no right to withhold it from me because they failed to safeguard the product.

Product_Or_Service: Vanilla Visa gift card

Account_Number: 4847180034326081Desired Settlement: DesiredSettlementID: Other (requires explanation)

My $173.00 refunded to me within 10 days

Business

Response:

Good

afternoon, [redacted]. Attached please find the customer response letter for

Ms. [redacted] If you have any questions please feel free to contact me.

Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Last Wed 3-12-14 was told in error that they accept wire transfers to their AccountNow prepaid cards they offer thru their bank. Employer offered me an advance and sent thru wire transfer. Monday 3-17-14 was told that the advance (which is my check and someone elses check) would be there that day, checked, checked, still nothing. Called again and asked about where it was and that's when I was told they do NOT accept wire transfers and the lady was very sorry and apologized profusely for the misinformation. Today I called Chase bank and they can't tell me anything because it's not my account. I called back to my bank they told me their is nothing they can do, that I need to call my employer and have them void the transaction and send it ACH deposit. I have explained numerous times that Chase can't void it because it left their bank and is showing successfuly deposited. I was told by Chase that Bancorp would still get a confirmation number and it would be rejected and be sent back within a few days time. It has been a week now since that transfer was sent in. When I called Bancorp BACK to speak to a supervisor, the customer service agent I spoke with ACTUALLY ARGUED with me over allowing me to speak to a supervisor and put me on hold for about 15 minutes, then came back told me the same thing she kept repeating, that I need to have my employer void the transaction that they CAN'T touch and resend it ACH. I kept explaining, I believe I actually repeated myself 5-6 times before I became so frustrated I hung the phone up. I was not getting anywhere or any answers. The representative took the liberty of talking to their supervisor FOR me instead of allowing me to speak with them myself, and told me the supervisor said the same thing about ACH. They did not listen to me at all. I am very very very very very very frustrated.Desired Settlement: I want to know where my paycheck is. I either want it in my account, or voided and redeposited, or a check. I don't care. I just need my paycheck. This is another persons money involved as well.

Business

Response:

[redacted]

This letter is in response to the concern you raised with the Revdex.com regarding your AccountNow Gold Prepaid Card. We have reviewed your complaint and our findings are summarized below.

AccountNow has a policy that does not allow for wire transfer deposits. Per this policy, a wire transfer deposit is returned to the bank immediately upon receipt and a deposit to the account is never attempted.

Per AccountNow’s records this policy was explained to you during a phone call to Customer Service on March 18, 2014. When the calls between you and AccountNow’s Call Center Agents were reviewed, you indicated that you had contacted AccountNow’s office on March 17, 2014, at which time an agent had advised you that wire transfer deposits were acceptable.

AccountNow has searched all call records between the dates of March 12, 2014 and March 18, 2014; the first call they were able to find was on March 18, 2014. [redacted], if you called from an alternate telephone number, AccountNow would be happy to take that telephone number and pull any additional calls so they can ensure that their agents are providing accurate information.

On March 20, 2014 a call was placed to your phone number and a wire transfer return trace number of [redacted] was provided to the party answering the telephone, who stated that he was the other beneficiary of the deposit. This number will allow you to trace the returned deposit with the originating bank. The wire item was received by AccountNow on March 12, 2014, and returned the same day.

[redacted], we apologize for any inconvenience or frustration that this matter has caused. As mentioned above, if we receive an alternate phone number to use to check for additional recorded contacts with you we will be glad to do so.

We hope that this information is helpful. Please contact us with any additional questions.

Consumer

Response:

Review: This company denied my claim for unauthorized charges based on a signed receipt from a merchant where my signature was forged. I have had my identity stolen back in April of this year and things of this nature has been going on since then. I demand they reopen the dispute and refund all charges immediately because someone forged my signature to illegally obtain funds. When my wallet was stolen I had other cards in there with my signature on them and my atm pin was also in there which would make it very easy for my signature to be forged and illegally used and also for my pin number to be used at the ATM to get funds off my card. I don't know whats wrong with this company but if they don't give me my money back immediately I will hire a lawyer to go through arbitration if my funds aren't returned. For the last time when my wallet was stolen all my personal info was stolen with it such as drivers license and social security card and other credit cards with my signature on them and my pin was also in my wallet so I can remember it. So whoever got it had all my information including how I sign things.Desired Settlement: ALL charges refunded immediately.

Business

Response:

[redacted]

RE: Your RushCard Visa Prepaid Card

Dear [redacted]:

This letter is in response to the concern you raised with the FDIC and Revdex.com regarding your RushCard Visa Prepaid Card. We have reviewed your complaint and our findings are summarized below.

[redacted], you contacted Customer Service at UniRush, the program manager, on September 17, 2014 regarding three transactions you claimed were unauthorized. The transaction amounts were $2500, $1200 and $490.

Bancorp immediately began an investigation which included contacting the merchant for supporting documentation. On September 29 we completed the dispute investigation and it was determined that no error had occurred and the dispute claims were denied.

A letter was mailed to you on September 29 explaining the results of the investigation and letting you know that no credits will be posted to the account.

[redacted], we regret that this is not the resolution you were seeking, and we understand your frustration. We are confident that we have completed a thorough and accurate investigation and that we have reached a correct resolution. If you have additional information regarding the transactions, have any questions or would like copies of the documents used in determining the final outcome you can contact the Disputes team directly at 1.877.554.2339.

We hope that this information is helpful. Please contact us with any additional questions.

Sincerely,

The Bancorp

Payment Solutions Group

Review: My money did not dispense out of an ATM using the paypal prepaid debit can paypal will not refund my money.Desired Settlement: I would like my money credited back on my card while the investigation is underway.

Business

Response:

Dear [redacted] This letter is in response to the concern you raised with the Revdex.com regarding your PayPal Prepaid MasterCard. We have reviewed your complaint and our findings are listed below. On September 28, 2014, you ordered your card online. On October 4, your card was activated and a cash load transaction for $420 was completed at ACE at 3:52 P.M. on October 6. That same day two separate ATM withdrawals were completed, each in the amount of $202.99. On October 7, a claim was submitted to NetSpend, the program manager, stating the ATM did not dispense the money for either of the $202.99 transactions. On November 5, provisional credits for both transactions along with the associated $1.95 fees posted to your account. On November 22, you attempted to use your card for cash withdrawals in the amounts of $300.00 and $40.00. You contacted Customer Service on November 24 stating you did not receive the cash from the ATM. Unfortunately, an error was made by the representative working your dispute claim and the provisional credit posted on December 15 instead of December 10. We sincerely apologize for the delay in posting the provisional credits. As a courtesy NetSpend has posted a $30.00 credit to your account along with the reversal of three $0.50 balance inquiry fees that posted to your account. We hope that this information is helpful. Please contact us with any additional questions. Sincerely, THE BANCORP Payment Solutions Group

Review: I have been trying to close a ira acct for several weeks. This was from a previous 401k that I had from work. It was transferred to them as I am no longer employed from that company. I have been giving the run around from them. I send requested documents and they in return tell me they didn't receive them. I sent them via email and fax and then email again. I unfortunately did not keep verifications of the 1st 2 transactions. This was because I didn't feel the need to keep them. I did keep the latest confirmation of my email being sent.Desired Settlement: I just want them to release my funds without a bunch of closing etc.. fee's that they say are associated with closing my acct. Not only are they prolonging this transaction(my opinion), but they are trying to include multiple fees to get my funds.

Business

Response:

Good morning, [redacted] I've attached a copy of the complaint response letter we mailed to [redacted] regarding his complaint. We believe this to be fully resolved. Please let me know if you have any questions. Thank you.[redacted]The Bancorp

Review: I call to get my account balance and to order a new Card I advice the rep that my old card was getting damage and to keep my current card active cause I need my card but to put a request for new card well I tey to use my cc and it was decline I call and they said that there company was making changes that they no longer have visas only master cards and that my funds where remove to the madter card department I advise that no one inform me of thise changes and I never gave them permission to move my money when I spoke to master card they said they can help me putting my money back that I needed to wait fir my madter card customer service was terrible and they did mistakes on my account with out my permission removing my fundsDesired Settlement: I need them to refund my bills that didnt get paid late fees cause of there fault and medical isdues I had am a diabetic and they put my sugar up due to me getting mad and my waist of time with them

Business

Response:

Good afternoon, [redacted] Attached please find the customer response letter for Mr. [redacted] If you have any questions please feel free to contact me. Thank you. [redacted]

I have been a RushCard/Bancorp customer since 2012. Recently my paycheck came a day early and my card was suddenly and unexpectedly blocked without any prior notification or consent. Two business days later I still have not been given access to my own account and paycheck nor have I been given a legitimate reason from customer service as to why and how the issue even occurred. I was provided with poor, redundant and useless customer service by supervisors located either in the Philippines or India who couldn't do anything besides, continuously read off the script or flat out hang up rather than to assist me in resolving the issue.. Luckily I managed to speak with a supervisor named John ID# 41643 who called me back a couple hours later with an update however to my despair there was still no resolution so me and my family are spending this weekend with no access to our account or paycheck 2 entire business days later. I WILL NOT EVER DO ANY FUTURE BUSINESS WITH BANCORP AND ITS AFFILIATES AND HOPE THAT NO OTHER HARD WORKING CUSTOMER DOES!

Review: ORIGINAL COMPLAINT

The credit card company opened a credit card to a person over the phone in my name using stolen ID

The company opened a credit card to a person using my ID using an address that does not belong to me send them the card to the mentioned address, latter they sending me a letter stating the address has been changed to my address, when I called they said that they opened the account because the social security number matched the name, not needing any more information because all the info match, they said that this is common practice and that this card is used for money launderingDesired Settlement: DESIRED RESOLUTION

I want to see that this company to be fined for opening accounts with the proper verification

Business

Response:

November 11, 2013

RE: Your AccountNowVisa Prepaid Card

This letter is in response to the concern you raised with the Revdex.com regarding your AccountNowVisa Prepaid Card. We have reviewed your complaint and our findings are summarized below.

[redacted] on September 3, 2013, AccountNow, the program manager, received an online application in your name. You mention in the complaint that you thought the application was submitted over the phone, but a review of the application showed that based on the IP address it was actually submitted online from a FedEx location. The application was approved as the name and social security number matched.

On September 12, 2013 the card was activated and AccountNow received a request to change the address from [redacted]

Also on September 12, 2013, AccountNow closed the card immediately after they received a call from you stating that you did not apply for the card.

[redacted] your name, address and social security number have been added to our fraud prevention screening list to prevent any additional accounts from being opened using your information.

We apologize for any inconvenience you experienced. We have a robust process in place under our Customer Identification Program (CIP) to ensure that we verify the identity of our customers. Although the personal information that was provided allowed the account to be opened, we are confident that our systemic checks would have prevented any financial loss on your part.

[redacted] based on the results of our research it is apparent that some of your personal information has been compromised. We strongly recommend that you visit the Federal Trade Commission’s (FTC) website (www.ftc.gov) and click on the panel titled Fighting Back Against Identity Theft that is located on their home page. The FTC also has an Identity Theft Hotline that you may reach by calling 1-877-438-4338 (1-877-ID-THEFT).

We hope that this information is helpful. Please contact us with any additional questions.

Sincerely,

The Bancorp Bank

Payment Solutions Group

Review: The Bancorp Bank has my Approved Card (prepaid card) on hold since December 2013. I am unable to access my funds (total balance of $236.98 as of December 8, 2013) or my account information. After serveral emails and calls, the Bankcorp requested a letter from my bank to verify the transfers from my bank account to the card. On January 28, 2014, I faxed the letter from the bank and a copy of the bank statement with the last transfer made to the card. I also sent an email with the evidence on January 29. The transfers were made from a joint bank account under my husband's name and mine.

On February 18, I called customer service and they asked for additional 24 hours to resolve the situation. As of today I have not been able to resolve this matter with the customer service representative, and every time I call a service fee is charged to my account.Desired Settlement: Please send me a refund check in the amount of $ 236.98 with the balance on my account and cancel the card.

I request no service fee be charged to my account for the calls made to customer service representative, since they were not able to resolve this situation. I also request no monthly service fee be charged to my account since it has been placed on hold.

Business

Response:

March 5, 2014

RE: Your The Approved Card Account

This letter is in response to the concern you raised with the Revdex.com regarding your The Approved Prepaid MasterCard. We have reviewed your complaint and our findings are summarized below.

[redacted], your card was blocked on December 11, 2013 due to a Bank-to-Card transfer that posted to the account. The block was due to a name mismatch between the external bank account and your Approved Card account. You were asked to provide a letter from the bank verifying that proper authorization was given to transfer funds from that account.

Our Fraud team attempted to contact you between December 11, 2013 and February 18, 2014 but they were unsuccessful.

On February 18, 2014 you called into the call center asking why the card was still blocked. The phone agent was unsure of the status so they asked you to allow 24 so the issue could be researched by the processor. The processor’s Fraud responded that they had never received the requested documents from the transferring bank. Accordingly, the block remained on the account.

After your complaint was received a Fraud Analyst contacted the transferring bank and verified the account information. On February 21, 2014 the block on the account was removed. An attempt was made to contact you by phone at [redacted] but the number was invalid. An email was then sent informing you that the card was reopened.

[redacted], in the complaint you mention that you have received a fee each time you speak to a phone agent. We wanted to make sure that you are aware that you have not received any fees for speaking to a Customer Service Representative regarding the fraud block. Live Agent Support Fees are not charged to cardholders when they are calling in regard to fraud block inquiries.

There was a monthly Account Maintenance fee charged to your account on January 26, 2014. That fee was reversed on February 21, 2014 (Below is the screen shot for reference.)

We understand that frustration and inconvenience that this has caused you. In the future, we ask that if something like this happens again that you provide the requested documents as soon as possible. This will speed up the review process and you will regain access to your funds much more quickly.

We hope that this information is helpful. Please contact us with any additional questions.

Sincerely,

The Bancorp Bank

Payment Solutions Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please make sure that personal information included on the business response (my phone number) is not published.

Review: I was an account holder at an online bank called [redacted] Financial. This company offered a debit card in which customers could accrue "perks" by using the card. These perks were denoted in terms of US dollars and could be redeemed for gift cards to popular retail companies or could be redeemed for cash. This company had several celebrity endorsements, including one by Dave Ramsey. Almost one year ago, the company folded and stated that they would refund all account balances, but would not be redeeming any unredeemed perks. I got my account balance back, but not my perks. I had a little over $120 in unredeemed perks at the time of their closure. After much arguing with them about this, I chalked it up as a lost cause and never expected to see the perks again. Well, I just got a letter from "The Bancorp Bank" in Wilmington, Delaware stating that they were paying out the perk balances and had enclosed a check to me of a little more than $120, which about what I had unredeemed. I recall the Bancorp Bank being involved with [redacted] when they collapsed and buying up a partial share of the company and another institution buying the rest. So, this letter and check appeared to be legitimate to me. I just tried to cash the check and it was a phony check. My bank's scanner wouldn't accept it and the bank personnel examined the check and determined it to be false. Obviously, I was very embarrassed at this outcome and I had to explain to them where it came from so they wouldn't think I was trying to be fraudulent. The Bancorp Bank, or someone posing as them, is preying on innocent former customers of [redacted] and this could end up being very bad for some of them. I am very concerned now about this organization having my information. I never gave it to them, so they had to have gotten it from [redacted]. This has been a very bad situation for me and I highly regret ever doing business with them.Desired Settlement: I want "The Bancorp Bank" to lose all of my information and for them to be shut down. Customer reviews on the internet are very negative for them. I have not called them yet because I'm afraid that everything about them is fraudulent. I'm afraid a call to them would be some additional phishing scam. I'm very concerned right now.

Business

Response:

[redacted]

This letter is in response to the concern raised with the Revdex.com regarding your [redacted] Financial account. We have reviewed the complaint and our findings are summarized below.

In addition to your complaint, The Bancorp received other complaints regarding problems encountered when attempting to negotiate the checks we sent to [redacted] customers in lieu of unredeemed rewards. As a result, we recently arranged to print and mail replacement checks to affected customers.

We have been advised by our Deposit Operations Team that you should receive your replacement check within 5-7 business days.

We apologize for the inconvenience and uncertainty created by the initial check. We appreciate the opportunity to fully resolve your concern.

We trust the information provided above addresses this matter. Please contact us with any additional questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.