The Bash Reviews (%countItem)
The Bash Rating
Address: 50 Washington St, Norwalk, Connecticut, United States, 06854-2710
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for The Bash
Add new contacts
For 12 years I utilized The Bash (formerly Gigmaster’s) to provide leads ***.
The leads I signed up for were for in person events within 75 miles *** I request a refund for annual entertainer membership 2019 through 2020. Refund was denied by The Knott/The Bash due to the company policy.
I would like to formerly make an Consumer Complaint.
*** I did not purchase an annual membership to perform virtually. This option was a Pandemic Add-On.
I did not select “Virtual Entertainer” category during annual membership enrollment. After paying for annual member enrollment, S *** I did not select Virtual Performing when I paid for my annual membership in August of year 2019. I feel The Bash has breached
Contract.
We certainly appreciate you being a valued member of The Bash (formerly GigMasters) family since 2008. We sincerely apologize for any dissatisfaction with our service as well as the impact that the pandemic has had on your business. We'd like to take this opportunity to address the concerns you have laid out in your complaint.
The membership level that you recently had was the 12 month basic, which provides a maximum travel radius of 100 miles, though it appears you had capped your radius to 50 miles since 8/29/19. Virtual Events were officially implemented in April 2020 to allow for our members to also provide their services to clients virtually, in addition to in person events. However, opting into virtual events is completely optional and not mandatory or required. It will not prevent or exclude our members from receiving requests for in person events, though we encourage all our members and clients to adhere to local, state and federal guidelines with regards to social distancing. Our records show that you renewed your membership on 8/8/19 for 12 months and can assure you that you were not charged for membership during the pandemic as you have claimed. The categories associated with an account are based on the membership type. F *** There would have been 12 days remaining on your membership that you would have been more than welcome to use, though you chose to terminate your membership on 7/27/20. In regards to your request for a refund, our membership terms and conditions have not changed during this time, which means that your account was not eligible for a refund. New membership signups are offered our 30 day money back guarantee, which your account would have been eligible for within 30 days of your initial signup on 7/28/2008. Refunds are not offered on membership renewals, nor we do offer partial or pro-rated refunds for time remaining on a membership. All memberships are in auto-renew to avoid service interruption, though we send out an email reminder 2 weeks prior to the renewal date and there is always a notification of the next renewal date posted in the Dashboard of the Member Control Panel. ***
We appreciate the time you partnered with us and wish you great success in your business as you move forward. As we have provided clarity surrounding your request, please note that future requests will not receive a response.
I am rejecting this response because:
The business was/is not able to provide service during pandemic.
The business has not provided any data to prove it
has provided bookings to entertainers. What is the percent
of bookings it has provided to clients during pandemic compared to before pandemic?
a.k.a "the Bash" IS PROFITEERING FROM THE COVID19 PANDEMIC.
When COVID19 hit, all of our band's jobs cancelled. And large assemblies of people were banned by the local/state government. We asked TheBash-***so “share the burden” and suspend our account for a couple of months, and let us reinstate with the same account credit later. They refused, saying “you can suspend your account, but will continue to debit your annual membership”. In other words, THEY CONTINUE TO MAKE PROFIT FROM VENDORS DURING THE COVID19 crisis. (By the way, their competitor *** offers this “suspension” feature free, with no hassle to the vendor.)
AVOID "THE BASH" *** They are driven by profits. Vendors are at the bottom of the food-chain. They even sent all Vendors a notice, “encouraging” us to refund non-refundable deposits for the cancelled events (which we had already done), “so customers can use it for a future booking”. i.e. TheBash looks out for its customers, but Vendors are ignored, and have to pay ALL the burden for the COVID19 crisis! Their greedy PROFITEERING shines through!
Hello ***
Thank you for taking the time to submit a review. We realize that the past few months have been difficult and have had a tremendous impact on our members' businesses nationwide. We sincerely apologize for any dissatisfaction with our service as well as for any frustration or hardship you have experienced. The pandemic has greatly affected our business as well, though we can assure you that we're not looking to profit from this current situation as we're all in this together and are doing everything we can to help our members within our available resources. We have encouraged our members to consider refunds, partial refunds or apply payments towards future dates/bookings, though it is at their personal discretion and we'll certainly respect and honor any decision that they make. We also wanted to mention that any members that have had bookings cancelled by clients, have been refunded the booking fees in full. Our membership terms and conditions have not changed during this time and while we may not have a freeze or pause option for membership, we do have Covid relief options available for our members that are implemented on an individual basis upon the next renewal date. You are more than welcome to give our Account Services Team a call when you have a moment as we'd be glad to review these options with you and see which one may be best for you and your band. We hope this information is helpful and look forward to speaking with you soon. Thank you for your time and for being a part of The Bash family.
Continued to charge and auto charge *** during a national shutdown in which there service remains useless during a shutdown because everything is closed
Will not issue a refund for automatically charging *** for member ships
Will not pause membership or provide credits for when the shutdown is over
We would like to sincerely apologize for the inconvenience being caused by the current situation, as well as the impact it's having on your business. We certainly want to assist you as best as we can during this uncertain time. Our memberships are in auto-renew to avoid service interruption and to help our members stay active. We do send out a renewal reminder email 2 weeks prior to the renewal date as well as post an alert in the Member Control Panel of the account. However, the auto-renewal can be disabled on our end within 30 days of the renewal date by speaking with one of our Account Services Representatives. At this time, we have not made changes to our membership terms or conditions and are unable to issue a refund for a previous renewal or a pro-rated/partial refund for time remaining on an account. We also don't have a feature to pause, suspend or freeze a membership and use the time as a credit later on as we don't have this functionality built into our service. We do have a feature to temporarily deactivate an account, though it does not change the next renewal date so we do apologize for any dissatisfaction caused by this. With that being said, we'd be glad to follow up with you prior to your renewals to see what discounts and extensions we may have available at those times and apply the best offer we can within our available resources. Please don't hesitate to reach out to our Account Services Team with any questions or concerns you have regarding your accounts as we'll be happy to help.
We appreciate your understanding and want to thank you for being a loyal member of the GigMasters family since 2015.
Continued to charge and auto charge *** during a national shutdown in which there service remains useless during a shutdown because everything is closed
Will not issue a refund for automatically charging *** for member ships
Will not pause membership or provide credits for when the shutdown is over
We would like to sincerely apologize for the inconvenience being caused by the current situation, as well as the impact it's having on your business. We certainly want to assist you as best as we can during this uncertain time. Our memberships are in auto-renew to avoid service interruption and to help our members stay active. We do send out a renewal reminder email 2 weeks prior to the renewal date as well as post an alert in the Member Control Panel of the account. However, the auto-renewal can be disabled on our end within 30 days of the renewal date by speaking with one of our Account Services Representatives. At this time, we have not made changes to our membership terms or conditions and are unable to issue a refund for a previous renewal or a pro-rated/partial refund for time remaining on an account. We also don't have a feature to pause, suspend or freeze a membership and use the time as a credit later on as we don't have this functionality built into our service. We do have a feature to temporarily deactivate an account, though it does not change the next renewal date so we do apologize for any dissatisfaction caused by this. With that being said, we'd be glad to follow up with you prior to your renewals to see what discounts and extensions we may have available at those times and apply the best offer we can within our available resources. Please don't hesitate to reach out to our Account Services Team with any questions or concerns you have regarding your accounts as we'll be happy to help.
We appreciate your understanding and want to thank you for being a loyal member of the GigMasters family since 2015.
Continued to charge and auto charge *** during a national shutdown in which there service remains useless during a shutdown because everything is closed
Will not issue a refund for automatically charging *** for member ships
Will not pause membership or provide credits for when the shutdown is over
We would like to sincerely apologize for the inconvenience being caused by the current situation, as well as the impact it's having on your business. We certainly want to assist you as best as we can during this uncertain time. Our memberships are in auto-renew to avoid service interruption and to help our members stay active. We do send out a renewal reminder email 2 weeks prior to the renewal date as well as post an alert in the Member Control Panel of the account. However, the auto-renewal can be disabled on our end within 30 days of the renewal date by speaking with one of our Account Services Representatives. At this time, we have not made changes to our membership terms or conditions and are unable to issue a refund for a previous renewal or a pro-rated/partial refund for time remaining on an account. We also don't have a feature to pause, suspend or freeze a membership and use the time as a credit later on as we don't have this functionality built into our service. We do have a feature to temporarily deactivate an account, though it does not change the next renewal date so we do apologize for any dissatisfaction caused by this. With that being said, we'd be glad to follow up with you prior to your renewals to see what discounts and extensions we may have available at those times and apply the best offer we can within our available resources. Please don't hesitate to reach out to our Account Services Team with any questions or concerns you have regarding your accounts as we'll be happy to help.
We appreciate your understanding and want to thank you for being a loyal member of the GigMasters family since 2015.
Each year I’m having to fight to get closer to the rate charged in 2018 ($300). Each year they Auto Renew at a new rate I’m unaware of until I’m charged an excess of 25% more from the previous 2 years (now $424). Their increases are arbitrary and non-sensical. It’s a whole lot of back and forth and getting the run-around. I’ve been with GigMasters since 2003 ***. Then I started my *** around 2011. The back end of their website is *** and hasn’t changed or kept up with technological advances and modern times in 17 years. What are they charging more for? Why should I pay 25% more for each year? There’s no customer loyalty in any way, even after 17 years. They treat you like you’re just a new customer every year. Musically speaking, there’s no Return On Investment (ROI) in my expert knowledge and my sales statistics. I was keeping my account for more web presence. However, $424 a year is too much to pay for a little more web presence and no ROI. I’ve been emailing with them to try and work something out. They were very responsive and haggling with me at first, but when I was unhappy with their offer and I asked for my refund, and they stopped responding! Crickets! They didn’t agree to refunding me my $424 yet. They just charged me on March 14th (10 days ago). T *** and I want out!
We would like to apologize for any dissatisfaction with our service and for any inconvenience that may have been caused. Like most companies, we have rate increases from time to time as we continue to optimize our site and service. However, when we raised prices on memberships in 2014, we kept pricing the same for long standing members. We are always working to improve our site - making it more mobile-optimized and SEO-friendly, while making it faster and easier for members to respond to clients and get booked. Our goal, focus, and mission continues to be driving more clients and business to you than ever before. Starting in 2016, we began transitioning all members to the current pricing structure. Unfortunately, your membership cannot go back to the old pricing and the discount percentage or coupon from one year to another won't automatically carry over. Though we can certainly offer you the largest discount that we have available and can even assist you on renewing on a different level of membership that may be more cost-effective for you.
With that being said, a member of our Account Services Team will be reaching out to you directly as we can honor a refund and deactivate the account for you as well. While we hate to lose a member of your caliber, we hope that this is helpful and satisfactory to you. However, you're always welcome to renew and be active again as your profile information remains intact on the back-end and would be a seamless transition.
If you have any questions or need assistance with anything else, please let us know. Thank you for being a part of the GigMasters family.
Each year I’m having to fight to get closer to the rate charged in 2018 ($300). Each year they Auto Renew at a new rate I’m unaware of until I’m charged an excess of 25% more from the previous 2 years (now $424). Their increases are arbitrary and non-sensical. It’s a whole lot of back and forth and getting the run-around. I’ve been with GigMasters since 2003 ***. Then I started my *** around 2011. The back end of their website is *** and hasn’t changed or kept up with technological advances and modern times in 17 years. What are they charging more for? Why should I pay 25% more for each year? There’s no customer loyalty in any way, even after 17 years. They treat you like you’re just a new customer every year. Musically speaking, there’s no Return On Investment (ROI) in my expert knowledge and my sales statistics. I was keeping my account for more web presence. However, $424 a year is too much to pay for a little more web presence and no ROI. I’ve been emailing with them to try and work something out. They were very responsive and haggling with me at first, but when I was unhappy with their offer and I asked for my refund, and they stopped responding! Crickets! They didn’t agree to refunding me my $424 yet. They just charged me on March 14th (10 days ago). T *** and I want out!
We would like to apologize for any dissatisfaction with our service and for any inconvenience that may have been caused. Like most companies, we have rate increases from time to time as we continue to optimize our site and service. However, when we raised prices on memberships in 2014, we kept pricing the same for long standing members. We are always working to improve our site - making it more mobile-optimized and SEO-friendly, while making it faster and easier for members to respond to clients and get booked. Our goal, focus, and mission continues to be driving more clients and business to you than ever before. Starting in 2016, we began transitioning all members to the current pricing structure. Unfortunately, your membership cannot go back to the old pricing and the discount percentage or coupon from one year to another won't automatically carry over. Though we can certainly offer you the largest discount that we have available and can even assist you on renewing on a different level of membership that may be more cost-effective for you.
With that being said, a member of our Account Services Team will be reaching out to you directly as we can honor a refund and deactivate the account for you as well. While we hate to lose a member of your caliber, we hope that this is helpful and satisfactory to you. However, you're always welcome to renew and be active again as your profile information remains intact on the back-end and would be a seamless transition.
If you have any questions or need assistance with anything else, please let us know. Thank you for being a part of the GigMasters family.
Each year I’m having to fight to get closer to the rate charged in 2018 ($300). Each year they Auto Renew at a new rate I’m unaware of until I’m charged an excess of 25% more from the previous 2 years (now $424). Their increases are arbitrary and non-sensical. It’s a whole lot of back and forth and getting the run-around. I’ve been with GigMasters since 2003 ***. Then I started my *** around 2011. The back end of their website is *** and hasn’t changed or kept up with technological advances and modern times in 17 years. What are they charging more for? Why should I pay 25% more for each year? There’s no customer loyalty in any way, even after 17 years. They treat you like you’re just a new customer every year. Musically speaking, there’s no Return On Investment (ROI) in my expert knowledge and my sales statistics. I was keeping my account for more web presence. However, $424 a year is too much to pay for a little more web presence and no ROI. I’ve been emailing with them to try and work something out. They were very responsive and haggling with me at first, but when I was unhappy with their offer and I asked for my refund, and they stopped responding! Crickets! They didn’t agree to refunding me my $424 yet. They just charged me on March 14th (10 days ago). T *** and I want out!
We would like to apologize for any dissatisfaction with our service and for any inconvenience that may have been caused. Like most companies, we have rate increases from time to time as we continue to optimize our site and service. However, when we raised prices on memberships in 2014, we kept pricing the same for long standing members. We are always working to improve our site - making it more mobile-optimized and SEO-friendly, while making it faster and easier for members to respond to clients and get booked. Our goal, focus, and mission continues to be driving more clients and business to you than ever before. Starting in 2016, we began transitioning all members to the current pricing structure. Unfortunately, your membership cannot go back to the old pricing and the discount percentage or coupon from one year to another won't automatically carry over. Though we can certainly offer you the largest discount that we have available and can even assist you on renewing on a different level of membership that may be more cost-effective for you.
With that being said, a member of our Account Services Team will be reaching out to you directly as we can honor a refund and deactivate the account for you as well. While we hate to lose a member of your caliber, we hope that this is helpful and satisfactory to you. However, you're always welcome to renew and be active again as your profile information remains intact on the back-end and would be a seamless transition.
If you have any questions or need assistance with anything else, please let us know. Thank you for being a part of the GigMasters family.
They do not allow for online cancellation, even though it is a completely, "ONLINE" type of business. How convenient to NOT ALLOW customers to stop their "auto renewal" They are only open weekdays, so why not make the website full service. Total scam since the auto-renew creates a waste of time on the customer end. Unbelievable.
I am never going to use them again. Very inconvenient and they charge too much for solo/lower charging musicians. Over the past years that I have used them, I have never gotten a straight answer on how leads are distributed. I almost NEVER get a lead on the first go around. They send it to me after other vendors do not respond. Very deceptive if you ask me.
We'd like to sincerely apologize for any dissatisfaction or inconvenience caused with our service and are sorry to hear that you'd like to cancel your membership. You've been a loyal member since 2014 and are 5 star rated across the board, so we'd hate to lose someone of your caliber. Our memberships have auto-renewal in place to avoid service interruption, though it can be disable within 30 days of the renewal date by giving our Account Services Team a call. The reason that we ask to speak with our members is to verify the contact name on file for the account as well as receive feedback about whey they're looking to cancel. The information that we obtain from these conversations is invaluable to us as it helps us enhance and improve our service and product moving forward. We also want the opportunity to address any concerns that our members are having with their account and assist them by providing an in-depth one on one consultation that will cover tips, tools and best practices. Our mission since 1997 has been to help our members get more bookings, so we want them to be as successful as possible with our service. We can also extend a discount on the membership renewal and explain our our leads are generated and distributed. Please feel free to give our Account Services Team a call at your convenience and we'll be more than happy to speak with you in greater detail. We'll look forward to hearing from you soon. Thank you for your time and consideration.
They do not allow for online cancellation, even though it is a completely, "ONLINE" type of business. How convenient to NOT ALLOW customers to stop their "auto renewal" They are only open weekdays, so why not make the website full service. Total scam since the auto-renew creates a waste of time on the customer end. Unbelievable.
I am never going to use them again. Very inconvenient and they charge too much for solo/lower charging musicians. Over the past years that I have used them, I have never gotten a straight answer on how leads are distributed. I almost NEVER get a lead on the first go around. They send it to me after other vendors do not respond. Very deceptive if you ask me.
We'd like to sincerely apologize for any dissatisfaction or inconvenience caused with our service and are sorry to hear that you'd like to cancel your membership. You've been a loyal member since 2014 and are 5 star rated across the board, so we'd hate to lose someone of your caliber. Our memberships have auto-renewal in place to avoid service interruption, though it can be disable within 30 days of the renewal date by giving our Account Services Team a call. The reason that we ask to speak with our members is to verify the contact name on file for the account as well as receive feedback about whey they're looking to cancel. The information that we obtain from these conversations is invaluable to us as it helps us enhance and improve our service and product moving forward. We also want the opportunity to address any concerns that our members are having with their account and assist them by providing an in-depth one on one consultation that will cover tips, tools and best practices. Our mission since 1997 has been to help our members get more bookings, so we want them to be as successful as possible with our service. We can also extend a discount on the membership renewal and explain our our leads are generated and distributed. Please feel free to give our Account Services Team a call at your convenience and we'll be more than happy to speak with you in greater detail. We'll look forward to hearing from you soon. Thank you for your time and consideration.
They do not allow for online cancellation, even though it is a completely, "ONLINE" type of business. How convenient to NOT ALLOW customers to stop their "auto renewal" They are only open weekdays, so why not make the website full service. Total scam since the auto-renew creates a waste of time on the customer end. Unbelievable.
I am never going to use them again. Very inconvenient and they charge too much for solo/lower charging musicians. Over the past years that I have used them, I have never gotten a straight answer on how leads are distributed. I almost NEVER get a lead on the first go around. They send it to me after other vendors do not respond. Very deceptive if you ask me.
We'd like to sincerely apologize for any dissatisfaction or inconvenience caused with our service and are sorry to hear that you'd like to cancel your membership. You've been a loyal member since 2014 and are 5 star rated across the board, so we'd hate to lose someone of your caliber. Our memberships have auto-renewal in place to avoid service interruption, though it can be disable within 30 days of the renewal date by giving our Account Services Team a call. The reason that we ask to speak with our members is to verify the contact name on file for the account as well as receive feedback about whey they're looking to cancel. The information that we obtain from these conversations is invaluable to us as it helps us enhance and improve our service and product moving forward. We also want the opportunity to address any concerns that our members are having with their account and assist them by providing an in-depth one on one consultation that will cover tips, tools and best practices. Our mission since 1997 has been to help our members get more bookings, so we want them to be as successful as possible with our service. We can also extend a discount on the membership renewal and explain our our leads are generated and distributed. Please feel free to give our Account Services Team a call at your convenience and we'll be more than happy to speak with you in greater detail. We'll look forward to hearing from you soon. Thank you for your time and consideration.
Would never book anything through them again. My bartender never returned my emails or phone calls and I had to find a new bartender a few days before my wedding! They are refusing to give me my refund and they have horrible customer service they tell me they will follow up with me and then no one ever calls.
Hello *** Thank you for taking the time to submit a review. We are very sorry for your experience and sincerely apologize for the dissatisfaction and frustration caused. We have discussed the matter with our team and though the vendor was not offering a refund, GigMasters has decided to issue you a refund for the deposit of $100.00. It was just processed and you'll be receiving a receipt by email for your records shortly. We wanted to make things right for you and resolve this issue in a manner that was satisfactory. We hope this is helpful, though if you have any questions or need assistance with anything else, please don't hesitate to contact our Account Services Team as we'll be glad to help. Thanks again for your time and for using our service. Best wishes and congratulations!
The GigMasters Team
Would never book anything through them again. My bartender never returned my emails or phone calls and I had to find a new bartender a few days before my wedding! They are refusing to give me my refund and they have horrible customer service they tell me they will follow up with me and then no one ever calls.
Hello *** Thank you for taking the time to submit a review. We are very sorry for your experience and sincerely apologize for the dissatisfaction and frustration caused. We have discussed the matter with our team and though the vendor was not offering a refund, GigMasters has decided to issue you a refund for the deposit of $100.00. It was just processed and you'll be receiving a receipt by email for your records shortly. We wanted to make things right for you and resolve this issue in a manner that was satisfactory. We hope this is helpful, though if you have any questions or need assistance with anything else, please don't hesitate to contact our Account Services Team as we'll be glad to help. Thanks again for your time and for using our service. Best wishes and congratulations!
The GigMasters Team
Would never book anything through them again. My bartender never returned my emails or phone calls and I had to find a new bartender a few days before my wedding! They are refusing to give me my refund and they have horrible customer service they tell me they will follow up with me and then no one ever calls.
Hello *** Thank you for taking the time to submit a review. We are very sorry for your experience and sincerely apologize for the dissatisfaction and frustration caused. We have discussed the matter with our team and though the vendor was not offering a refund, GigMasters has decided to issue you a refund for the deposit of $100.00. It was just processed and you'll be receiving a receipt by email for your records shortly. We wanted to make things right for you and resolve this issue in a manner that was satisfactory. We hope this is helpful, though if you have any questions or need assistance with anything else, please don't hesitate to contact our Account Services Team as we'll be glad to help. Thanks again for your time and for using our service. Best wishes and congratulations!
The GigMasters Team
This has been the worst experience Ive ever had in MY ENTIRE LIFE!THE SAYING IS TRUE !YOU GET WHAT YOU PAY FOR! Hiring The Madison Production company was a big mistake!Hired her March 2019. I have still not received any links or pictures.She promised to deliver 2 weeks of the event.Communication was beyond horrible. After months of the back and fourth and no pictures I asked for a refund. She than of course stated NO REFUNDS. LOL WHAT? Take my advice BOOK ELSEWHERE & ALWAYS ASK FOR A CONTRACT & GET THINGS IN WRITING! I would hate for this to happen to YOU especially at your wedding or a special moment in your life, BECAUSE THE *** PRODUCTION WILL NOT DELIVER!FYI BOOK THROUGH GIG MASTERS AT YOUR OWN RISK BECAUSE WHEN THIS SITUATION CAME UP.THE MADE IT CLEAR THE WERE JUST THE MIDDLE MAN. THEY HAD NOTHING TO DO WITH THE SERVICES PROVIDED TO YOU ONLY IF THE VENDOR DID NOT SHOW THAN MAYBE YOU CAN GET A REFUND! THEY WILL NOT BACK YOU UP ITS BEEN ONE BIG HEADACHE. NOW IM OUT OF $250 AND HAVE TO PAY EVEN MORE FOR COURTS COST AND A LAWYER!
Hello *** Thank you for taking the time to submit a review. We would like to sincerely apologize for this experience and for the inconvenience and frustration caused to you. We realize how important this event was to you and your family and how meaningful the pictures are. We have made numerous attempts to contact the vendor by phone and email to discuss this matter with her and request that she contact you immediately, though we haven't been able to reach her. Our GigMasters Guarantee will cover payments made through our service in a scenario where a vendor cancels a booking or they don't show up to provide services at the event. For this particular booking, the vendor would have to agree to a refund since. She is no longer an active member of our service at the moment, however, if she does contact us, we will inform her that you are requesting a refund. If she authorizes one, then it would allow us to process it through GigMasters for you. We understand that this is not the outcome you are requesting and we have done everything in our power and ability to get in touch with this vendor in order to have a resolution that is satisfactory for you. If you have any questions or would like to speak with us further regarding this matter, please don't hesitate to reach out to our Account Services Team as we'll be glad to speak with you. Thanks again for your time.
This has been the worst experience Ive ever had in MY ENTIRE LIFE!THE SAYING IS TRUE !YOU GET WHAT YOU PAY FOR! Hiring The Madison Production company was a big mistake!Hired her March 2019. I have still not received any links or pictures.She promised to deliver 2 weeks of the event.Communication was beyond horrible. After months of the back and fourth and no pictures I asked for a refund. She than of course stated NO REFUNDS. LOL WHAT? Take my advice BOOK ELSEWHERE & ALWAYS ASK FOR A CONTRACT & GET THINGS IN WRITING! I would hate for this to happen to YOU especially at your wedding or a special moment in your life, BECAUSE THE *** PRODUCTION WILL NOT DELIVER!FYI BOOK THROUGH GIG MASTERS AT YOUR OWN RISK BECAUSE WHEN THIS SITUATION CAME UP.THE MADE IT CLEAR THE WERE JUST THE MIDDLE MAN. THEY HAD NOTHING TO DO WITH THE SERVICES PROVIDED TO YOU ONLY IF THE VENDOR DID NOT SHOW THAN MAYBE YOU CAN GET A REFUND! THEY WILL NOT BACK YOU UP ITS BEEN ONE BIG HEADACHE. NOW IM OUT OF $250 AND HAVE TO PAY EVEN MORE FOR COURTS COST AND A LAWYER!
Hello *** Thank you for taking the time to submit a review. We would like to sincerely apologize for this experience and for the inconvenience and frustration caused to you. We realize how important this event was to you and your family and how meaningful the pictures are. We have made numerous attempts to contact the vendor by phone and email to discuss this matter with her and request that she contact you immediately, though we haven't been able to reach her. Our GigMasters Guarantee will cover payments made through our service in a scenario where a vendor cancels a booking or they don't show up to provide services at the event. For this particular booking, the vendor would have to agree to a refund since. She is no longer an active member of our service at the moment, however, if she does contact us, we will inform her that you are requesting a refund. If she authorizes one, then it would allow us to process it through GigMasters for you. We understand that this is not the outcome you are requesting and we have done everything in our power and ability to get in touch with this vendor in order to have a resolution that is satisfactory for you. If you have any questions or would like to speak with us further regarding this matter, please don't hesitate to reach out to our Account Services Team as we'll be glad to speak with you. Thanks again for your time.
This has been the worst experience Ive ever had in MY ENTIRE LIFE!THE SAYING IS TRUE !YOU GET WHAT YOU PAY FOR! Hiring The Madison Production company was a big mistake!Hired her March 2019. I have still not received any links or pictures.She promised to deliver 2 weeks of the event.Communication was beyond horrible. After months of the back and fourth and no pictures I asked for a refund. She than of course stated NO REFUNDS. LOL WHAT? Take my advice BOOK ELSEWHERE & ALWAYS ASK FOR A CONTRACT & GET THINGS IN WRITING! I would hate for this to happen to YOU especially at your wedding or a special moment in your life, BECAUSE THE *** PRODUCTION WILL NOT DELIVER!FYI BOOK THROUGH GIG MASTERS AT YOUR OWN RISK BECAUSE WHEN THIS SITUATION CAME UP.THE MADE IT CLEAR THE WERE JUST THE MIDDLE MAN. THEY HAD NOTHING TO DO WITH THE SERVICES PROVIDED TO YOU ONLY IF THE VENDOR DID NOT SHOW THAN MAYBE YOU CAN GET A REFUND! THEY WILL NOT BACK YOU UP ITS BEEN ONE BIG HEADACHE. NOW IM OUT OF $250 AND HAVE TO PAY EVEN MORE FOR COURTS COST AND A LAWYER!
Hello *** Thank you for taking the time to submit a review. We would like to sincerely apologize for this experience and for the inconvenience and frustration caused to you. We realize how important this event was to you and your family and how meaningful the pictures are. We have made numerous attempts to contact the vendor by phone and email to discuss this matter with her and request that she contact you immediately, though we haven't been able to reach her. Our GigMasters Guarantee will cover payments made through our service in a scenario where a vendor cancels a booking or they don't show up to provide services at the event. For this particular booking, the vendor would have to agree to a refund since. She is no longer an active member of our service at the moment, however, if she does contact us, we will inform her that you are requesting a refund. If she authorizes one, then it would allow us to process it through GigMasters for you. We understand that this is not the outcome you are requesting and we have done everything in our power and ability to get in touch with this vendor in order to have a resolution that is satisfactory for you. If you have any questions or would like to speak with us further regarding this matter, please don't hesitate to reach out to our Account Services Team as we'll be glad to speak with you. Thanks again for your time.
Lots of promises, but they do NOT deliver.
If you can cancel in 60!days - do that, or they will remind you that this is their policy.
Talked to some manager, same thing, just run around.
Bottom line is - I wasted my money with this “provider”
Hello ***
Thank you for taking the time to submit a review. We sincerely apologize for any dissatisfaction or inconvenience caused with our service and if it hasn't been meeting your expectations. Our records show that you joined GigMasters on 7/11/19 on a 12 month Basic membership and were offered a 60 day money back guarantee, which is 30 days longer than our standard offer. This offer was valid until 9/9/19. You had contacted our office on 9/24/19 to request a refund, however at that point it was 15 days past the 60 day period and was no longer eligible for a refund. GigMasters also does not offer pro-rated or partial refunds for time remaining on a membership. We realize that this is not the outcome you had requested, though we must adhere to our refund policy within the time period that it is offered. We certainly want all of our members to have a successful and positive experience with our service as our mission since 1997 is to help our members get more bookings. Your membership will be valid until 7/11/20 and we'd be glad to offer our assistance for the time remaining. You're more than welcome to reach out to our Account Services Team with any questions you have or assistance you need and we'll be happy to help. Thank you for your understanding.
Lots of promises, but they do NOT deliver.
If you can cancel in 60!days - do that, or they will remind you that this is their policy.
Talked to some manager, same thing, just run around.
Bottom line is - I wasted my money with this “provider”
Hello ***
Thank you for taking the time to submit a review. We sincerely apologize for any dissatisfaction or inconvenience caused with our service and if it hasn't been meeting your expectations. Our records show that you joined GigMasters on 7/11/19 on a 12 month Basic membership and were offered a 60 day money back guarantee, which is 30 days longer than our standard offer. This offer was valid until 9/9/19. You had contacted our office on 9/24/19 to request a refund, however at that point it was 15 days past the 60 day period and was no longer eligible for a refund. GigMasters also does not offer pro-rated or partial refunds for time remaining on a membership. We realize that this is not the outcome you had requested, though we must adhere to our refund policy within the time period that it is offered. We certainly want all of our members to have a successful and positive experience with our service as our mission since 1997 is to help our members get more bookings. Your membership will be valid until 7/11/20 and we'd be glad to offer our assistance for the time remaining. You're more than welcome to reach out to our Account Services Team with any questions you have or assistance you need and we'll be happy to help. Thank you for your understanding.
Lots of promises, but they do NOT deliver.
If you can cancel in 60!days - do that, or they will remind you that this is their policy.
Talked to some manager, same thing, just run around.
Bottom line is - I wasted my money with this “provider”
Hello ***
Thank you for taking the time to submit a review. We sincerely apologize for any dissatisfaction or inconvenience caused with our service and if it hasn't been meeting your expectations. Our records show that you joined GigMasters on 7/11/19 on a 12 month Basic membership and were offered a 60 day money back guarantee, which is 30 days longer than our standard offer. This offer was valid until 9/9/19. You had contacted our office on 9/24/19 to request a refund, however at that point it was 15 days past the 60 day period and was no longer eligible for a refund. GigMasters also does not offer pro-rated or partial refunds for time remaining on a membership. We realize that this is not the outcome you had requested, though we must adhere to our refund policy within the time period that it is offered. We certainly want all of our members to have a successful and positive experience with our service as our mission since 1997 is to help our members get more bookings. Your membership will be valid until 7/11/20 and we'd be glad to offer our assistance for the time remaining. You're more than welcome to reach out to our Account Services Team with any questions you have or assistance you need and we'll be happy to help. Thank you for your understanding.