The Bash Reviews (%countItem)
The Bash Rating
Address: 50 Washington St, Norwalk, Connecticut, United States, 06854-2710
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If there was a 0 that's what they would get!! Awful! Boring! Costumes old and dirty!
Hello ***
Thank you for taking the time to submit a review. We're very sorry to hear about your dissatisfaction with the vendor and apologize for any inconvenience caused to you and your guests. You are more than welcome to submit your official review for the vendor on GigMasters to share and document your experience with others. We also hope that this doesn't deter you from using our service for your future events as we'd love the opportunity to turn this around for you and assist you in booking great quality entertainment. Please don't hesitate to give us a call with any questions or concerns you have or with any assistance that you need as we'll be more than happy to help. Thank you for using our service, we greatly appreciate it.
TERRIBLE Customer service. I used Gigmasters to find a photobooth and DJ for my daughters Sweet 16. When searching I asked several DJs questions about what they provide. DJ Jake responded and then went ahead and paid some booking fee that Gigmasters charges and then made me feel obligated into booking him. I had to eventually cancel my booking with DJ Jake because he had bad communication with me. Gigmasters says that you have payment protection but that is a LIE. Supposedly they have a 100% money-back promise on payments made through Gigmasters but that is a LIE. I paid a deposit and was told that I am not able to receive a refund because it is non-refundable.
I will never use GIGMASTERS again. BAD CUSTOMER SERVICE, FALSE ADVERTISING
Hello ***
Thank you for taking the time to submit a review. We're very sorry to hear about this experience and sincerely apologize for any dissatisfaction and frustration caused. Our records show that you had booked and paid the DJ on 2/8/18 after messaging with him through the GigMasters platform and informing him that on 1/28/18 that you'd like to book him and asked to pay the deposit on 2/2/18. We are not aware of any correspondence that you had with the DJ directly that led to you cancelling the booking, though we would like to mention that you are in no way obligated to book someone on GigMasters. You are more than welcome to book anyone you'd like as it is completely at your discretion. A booking fee is charged to GigMasters vendors when they are hired for an event, though it is refundable to them if a client cancels a booking. Vendors typically set deposit and balance payments to non-refundable and it would be indicated on their quote as well. Our GigMasters Guarantee does cover payments made through GigMasters in the event that a vendor cancels a booking with a client or is a no show to the event. In those scenarios, GigMasters would refund the payments made in full. However, in a scenario where a client is cancelling a booking, a refund being issued would be at the discretion of the vendor. If they authorize GigMasters to issue a refund, then we would gladly return the payment or payments.
We hope this information is helpful and again apologize for this outcome. If you have any questions, please don't hesitate to give us a call. Thank you for your time.
TERRIBLE Customer service. I used Gigmasters to find a photobooth and DJ for my daughters Sweet 16. When searching I asked several DJs questions about what they provide. DJ Jake responded and then went ahead and paid some booking fee that Gigmasters charges and then made me feel obligated into booking him. I had to eventually cancel my booking with DJ Jake because he had bad communication with me. Gigmasters says that you have payment protection but that is a LIE. Supposedly they have a 100% money-back promise on payments made through Gigmasters but that is a LIE. I paid a deposit and was told that I am not able to receive a refund because it is non-refundable.
I will never use GIGMASTERS again. BAD CUSTOMER SERVICE, FALSE ADVERTISING
Hello ***
Thank you for taking the time to submit a review. We're very sorry to hear about this experience and sincerely apologize for any dissatisfaction and frustration caused. Our records show that you had booked and paid the DJ on 2/8/18 after messaging with him through the GigMasters platform and informing him that on 1/28/18 that you'd like to book him and asked to pay the deposit on 2/2/18. We are not aware of any correspondence that you had with the DJ directly that led to you cancelling the booking, though we would like to mention that you are in no way obligated to book someone on GigMasters. You are more than welcome to book anyone you'd like as it is completely at your discretion. A booking fee is charged to GigMasters vendors when they are hired for an event, though it is refundable to them if a client cancels a booking. Vendors typically set deposit and balance payments to non-refundable and it would be indicated on their quote as well. Our GigMasters Guarantee does cover payments made through GigMasters in the event that a vendor cancels a booking with a client or is a no show to the event. In those scenarios, GigMasters would refund the payments made in full. However, in a scenario where a client is cancelling a booking, a refund being issued would be at the discretion of the vendor. If they authorize GigMasters to issue a refund, then we would gladly return the payment or payments.
We hope this information is helpful and again apologize for this outcome. If you have any questions, please don't hesitate to give us a call. Thank you for your time.
TERRIBLE Customer service. I used Gigmasters to find a photobooth and DJ for my daughters Sweet 16. When searching I asked several DJs questions about what they provide. DJ Jake responded and then went ahead and paid some booking fee that Gigmasters charges and then made me feel obligated into booking him. I had to eventually cancel my booking with DJ Jake because he had bad communication with me. Gigmasters says that you have payment protection but that is a LIE. Supposedly they have a 100% money-back promise on payments made through Gigmasters but that is a LIE. I paid a deposit and was told that I am not able to receive a refund because it is non-refundable.
I will never use GIGMASTERS again. BAD CUSTOMER SERVICE, FALSE ADVERTISING
Hello ***
Thank you for taking the time to submit a review. We're very sorry to hear about this experience and sincerely apologize for any dissatisfaction and frustration caused. Our records show that you had booked and paid the DJ on 2/8/18 after messaging with him through the GigMasters platform and informing him that on 1/28/18 that you'd like to book him and asked to pay the deposit on 2/2/18. We are not aware of any correspondence that you had with the DJ directly that led to you cancelling the booking, though we would like to mention that you are in no way obligated to book someone on GigMasters. You are more than welcome to book anyone you'd like as it is completely at your discretion. A booking fee is charged to GigMasters vendors when they are hired for an event, though it is refundable to them if a client cancels a booking. Vendors typically set deposit and balance payments to non-refundable and it would be indicated on their quote as well. Our GigMasters Guarantee does cover payments made through GigMasters in the event that a vendor cancels a booking with a client or is a no show to the event. In those scenarios, GigMasters would refund the payments made in full. However, in a scenario where a client is cancelling a booking, a refund being issued would be at the discretion of the vendor. If they authorize GigMasters to issue a refund, then we would gladly return the payment or payments.
We hope this information is helpful and again apologize for this outcome. If you have any questions, please don't hesitate to give us a call. Thank you for your time.
This company has members that know the system and get the majority of the Business, I simply ask for half my money back since I booked no gigs. If you look at there site you will see for you self that a small major book the gigs and the rest of us do not. You can not get a hold of any one of importance adn the wont even give an email address of the President of the company. THEY HAVE BAD CUSTOMER SERVICE AND OTHER DJs and ENTERTAINERS need to Know.
From: *** Sent: Tuesday, April 24, 2018 3:15 PM To: *** Subject: Re: Your complaint has been received
This matter has been resolved. Thank you
This company has members that know the system and get the majority of the Business, I simply ask for half my money back since I booked no gigs. If you look at there site you will see for you self that a small major book the gigs and the rest of us do not. You can not get a hold of any one of importance adn the wont even give an email address of the President of the company. THEY HAVE BAD CUSTOMER SERVICE AND OTHER DJs and ENTERTAINERS need to Know.
From: *** Sent: Tuesday, April 24, 2018 3:15 PM To: *** Subject: Re: Your complaint has been received
This matter has been resolved. Thank you
This company has members that know the system and get the majority of the Business, I simply ask for half my money back since I booked no gigs. If you look at there site you will see for you self that a small major book the gigs and the rest of us do not. You can not get a hold of any one of importance adn the wont even give an email address of the President of the company. THEY HAVE BAD CUSTOMER SERVICE AND OTHER DJs and ENTERTAINERS need to Know.
From: *** Sent: Tuesday, April 24, 2018 3:15 PM To: *** Subject: Re: Your complaint has been received
This matter has been resolved. Thank you
It was not made clear to me when signing up online that they had a "no refund policy after 30 days". I paid for a 1 yr subscription and their job was to get me work. I did not get 1 job the entire time I was with them and could not compete with the lowballers who bid on the jobs. They also told me that they only get 9% of people who actually book through their site. I told them I wanted a prorated refund and they continually said they could not give me a refund. I did not get ANY satisfaction or good customer service from them. Their customer service dept. is rude and argumentative and continually talked over me.
GIGMASTERS' RESPONSE TO Complaint ID #: ***
Hello ***,
Thank you for being a valued member of the GigMasters family. We would like to sincerely apologize for any dissatisfaction or inconvenience caused by our service. We also want to apologize for any confusion caused by our refund policy as we do have a 30 day money back guarantee in place for memberships and GigMasters does not offer pro-rated or partial refunds on the membership fee. We have included a link to our Pricing and Payments page here: *** along with a link to our User Agreement: *** We aim to be as transparent and forthright as possible when it comes to our policies and we're hopeful that this information will be helpful to you.
We certainly want our members to have a positive and successful experience on GigMasters and we would love the opportunity to turn this around for you. Our goal is to help our members get more bookings and we'd be more than happy to assist you with this process for the remainder of your membership, which is valid until 12/22/18, and we encourage you to use the remaining time. We'd be glad to provide you with an in-depth one on one profile consultation which will cover your account settings along with your profile material and content. We can also provide you with lots of helpful tips and tools to maximize and optimize your booking and earning potential on GigMasters. Please feel free to give us a call at your earliest convenience and our dedicated Account Services Team will be glad to assist you.
We thank you for your time and consideration and will look forward to speaking with you soon.
Sincerely,
Gus
It was not made clear to me when signing up online that they had a "no refund policy after 30 days". I paid for a 1 yr subscription and their job was to get me work. I did not get 1 job the entire time I was with them and could not compete with the lowballers who bid on the jobs. They also told me that they only get 9% of people who actually book through their site. I told them I wanted a prorated refund and they continually said they could not give me a refund. I did not get ANY satisfaction or good customer service from them. Their customer service dept. is rude and argumentative and continually talked over me.
GIGMASTERS' RESPONSE TO Complaint ID #: ***
Hello ***,
Thank you for being a valued member of the GigMasters family. We would like to sincerely apologize for any dissatisfaction or inconvenience caused by our service. We also want to apologize for any confusion caused by our refund policy as we do have a 30 day money back guarantee in place for memberships and GigMasters does not offer pro-rated or partial refunds on the membership fee. We have included a link to our Pricing and Payments page here: *** along with a link to our User Agreement: *** We aim to be as transparent and forthright as possible when it comes to our policies and we're hopeful that this information will be helpful to you.
We certainly want our members to have a positive and successful experience on GigMasters and we would love the opportunity to turn this around for you. Our goal is to help our members get more bookings and we'd be more than happy to assist you with this process for the remainder of your membership, which is valid until 12/22/18, and we encourage you to use the remaining time. We'd be glad to provide you with an in-depth one on one profile consultation which will cover your account settings along with your profile material and content. We can also provide you with lots of helpful tips and tools to maximize and optimize your booking and earning potential on GigMasters. Please feel free to give us a call at your earliest convenience and our dedicated Account Services Team will be glad to assist you.
We thank you for your time and consideration and will look forward to speaking with you soon.
Sincerely,
Gus
It was not made clear to me when signing up online that they had a "no refund policy after 30 days". I paid for a 1 yr subscription and their job was to get me work. I did not get 1 job the entire time I was with them and could not compete with the lowballers who bid on the jobs. They also told me that they only get 9% of people who actually book through their site. I told them I wanted a prorated refund and they continually said they could not give me a refund. I did not get ANY satisfaction or good customer service from them. Their customer service dept. is rude and argumentative and continually talked over me.
GIGMASTERS' RESPONSE TO Complaint ID #: ***
Hello ***,
Thank you for being a valued member of the GigMasters family. We would like to sincerely apologize for any dissatisfaction or inconvenience caused by our service. We also want to apologize for any confusion caused by our refund policy as we do have a 30 day money back guarantee in place for memberships and GigMasters does not offer pro-rated or partial refunds on the membership fee. We have included a link to our Pricing and Payments page here: *** along with a link to our User Agreement: *** We aim to be as transparent and forthright as possible when it comes to our policies and we're hopeful that this information will be helpful to you.
We certainly want our members to have a positive and successful experience on GigMasters and we would love the opportunity to turn this around for you. Our goal is to help our members get more bookings and we'd be more than happy to assist you with this process for the remainder of your membership, which is valid until 12/22/18, and we encourage you to use the remaining time. We'd be glad to provide you with an in-depth one on one profile consultation which will cover your account settings along with your profile material and content. We can also provide you with lots of helpful tips and tools to maximize and optimize your booking and earning potential on GigMasters. Please feel free to give us a call at your earliest convenience and our dedicated Account Services Team will be glad to assist you.
We thank you for your time and consideration and will look forward to speaking with you soon.
Sincerely,
Gus
Reading the negative complaints here just go to show how quickly people look to blame a company for their own failures. As a vendor that has listed my services with gigmasters for 5 years, they have always resolved minor issues without delay...and the issues are almost always because the people trying to find services simply don't concentrate on what they read on the website. It's a completely legitimate service, that offers people a way to find entertainment services, yet many people just aren't capable of managing and organizing themselves. Gigmasters holds vendors accountable when they fail short of their commitments, and they assist vendors when potential clients can't find their *** with both hands.
Hello ***,
Thank you for taking the time to submit your review on GigMasters. We certainly appreciate your feedback and support! Thank you for being a loyal and valued member of the GigMasters family since 2013! We're always here to help by answering your questions or addressing any concerns you have. We certainly look forward to a continued successful relationship for many more years to come! Please don't hesitate to contact us by phone at *** or by email at i*** and we'll be glad to assist you in any way we can. Thanks again
Reading the negative complaints here just go to show how quickly people look to blame a company for their own failures. As a vendor that has listed my services with gigmasters for 5 years, they have always resolved minor issues without delay...and the issues are almost always because the people trying to find services simply don't concentrate on what they read on the website. It's a completely legitimate service, that offers people a way to find entertainment services, yet many people just aren't capable of managing and organizing themselves. Gigmasters holds vendors accountable when they fail short of their commitments, and they assist vendors when potential clients can't find their *** with both hands.
Hello ***,
Thank you for taking the time to submit your review on GigMasters. We certainly appreciate your feedback and support! Thank you for being a loyal and valued member of the GigMasters family since 2013! We're always here to help by answering your questions or addressing any concerns you have. We certainly look forward to a continued successful relationship for many more years to come! Please don't hesitate to contact us by phone at *** or by email at i*** and we'll be glad to assist you in any way we can. Thanks again
Reading the negative complaints here just go to show how quickly people look to blame a company for their own failures. As a vendor that has listed my services with gigmasters for 5 years, they have always resolved minor issues without delay...and the issues are almost always because the people trying to find services simply don't concentrate on what they read on the website. It's a completely legitimate service, that offers people a way to find entertainment services, yet many people just aren't capable of managing and organizing themselves. Gigmasters holds vendors accountable when they fail short of their commitments, and they assist vendors when potential clients can't find their *** with both hands.
Hello ***,
Thank you for taking the time to submit your review on GigMasters. We certainly appreciate your feedback and support! Thank you for being a loyal and valued member of the GigMasters family since 2013! We're always here to help by answering your questions or addressing any concerns you have. We certainly look forward to a continued successful relationship for many more years to come! Please don't hesitate to contact us by phone at *** or by email at i*** and we'll be glad to assist you in any way we can. Thanks again
Don't throw away your money on their horrible service. I had the worst experience. I called them to set up services for my wedding and was treated very poorly. They were RUDE and UNPROFESSIONAL. After bragging about how they were the best, they proceeded to tell me 'good luck with your wedding' and hung up. I was completely taken aback with their response and conversation in general. A friend of mine had a similar bad experience where she confirmed services and the performer bailed on her last minute on the day of her wedding. I thought to give them another try, but glad I got to see how horrible they are before making the mistake of booking. Bottom line: your money is better spent with another vendor.
Hello *** Thank you for submitting your review of the GigMasters service. I'm really sorry to hear of your experience and sincerely apologize for any dissatisfaction and inconvenience caused. We take our customer reviews very seriously and expect our vendors to conduct themselves with the utmost professionalism. I had done a search in our system by your name and email address, though I was not able to locate your request. I would love the opportunity to discuss this matter with you personally and also to assist you with your entertainment needs for a future event that you're planning to ensure you're booking a great vendor or performer. We certainly want you to have a positive and pleasant experience with the GigMasters service and I'll be more than happy to help you with this process. Please give me a call at *** at your earliest convenience. I'll look forward to speaking with you soon. Thanks again for your time and feedback.
Don't throw away your money on their horrible service. I had the worst experience. I called them to set up services for my wedding and was treated very poorly. They were RUDE and UNPROFESSIONAL. After bragging about how they were the best, they proceeded to tell me 'good luck with your wedding' and hung up. I was completely taken aback with their response and conversation in general. A friend of mine had a similar bad experience where she confirmed services and the performer bailed on her last minute on the day of her wedding. I thought to give them another try, but glad I got to see how horrible they are before making the mistake of booking. Bottom line: your money is better spent with another vendor.
Hello *** Thank you for submitting your review of the GigMasters service. I'm really sorry to hear of your experience and sincerely apologize for any dissatisfaction and inconvenience caused. We take our customer reviews very seriously and expect our vendors to conduct themselves with the utmost professionalism. I had done a search in our system by your name and email address, though I was not able to locate your request. I would love the opportunity to discuss this matter with you personally and also to assist you with your entertainment needs for a future event that you're planning to ensure you're booking a great vendor or performer. We certainly want you to have a positive and pleasant experience with the GigMasters service and I'll be more than happy to help you with this process. Please give me a call at *** at your earliest convenience. I'll look forward to speaking with you soon. Thanks again for your time and feedback.
Don't throw away your money on their horrible service. I had the worst experience. I called them to set up services for my wedding and was treated very poorly. They were RUDE and UNPROFESSIONAL. After bragging about how they were the best, they proceeded to tell me 'good luck with your wedding' and hung up. I was completely taken aback with their response and conversation in general. A friend of mine had a similar bad experience where she confirmed services and the performer bailed on her last minute on the day of her wedding. I thought to give them another try, but glad I got to see how horrible they are before making the mistake of booking. Bottom line: your money is better spent with another vendor.
Hello *** Thank you for submitting your review of the GigMasters service. I'm really sorry to hear of your experience and sincerely apologize for any dissatisfaction and inconvenience caused. We take our customer reviews very seriously and expect our vendors to conduct themselves with the utmost professionalism. I had done a search in our system by your name and email address, though I was not able to locate your request. I would love the opportunity to discuss this matter with you personally and also to assist you with your entertainment needs for a future event that you're planning to ensure you're booking a great vendor or performer. We certainly want you to have a positive and pleasant experience with the GigMasters service and I'll be more than happy to help you with this process. Please give me a call at *** at your earliest convenience. I'll look forward to speaking with you soon. Thanks again for your time and feedback.
Terrible experience for the second time. I figured I would give Gigmasters another try.
I set up services, confirmed, spoke to the performer several times. Right before the start of my event the performer texts (not call) to cancel maybe.... I’m being kind asking her if she can make it but later - I never heard from her again.
Once again, the performer bailed last minute. I called gigmasters to complain, the support I received was “sorry, were not responsible”
I will never use gigmasters again, it adds stress to a fun event.
Hello ***
Thank you for posting a review of GigMasters' Services. I would like to sincerely apologize for the negative experience you had encountered when using GigMasters' services for your 12/20/17 event. Our records indicate that you had booked *** on 12/8/17 and this entertainer failed to provide services. We hold all of our vendors to the highest levels of professionalism and are very disappointed that this event did not go according to plan. By booking through GigMasters, your event is covered by GigMasters Guarantee which allows you to post a review and guarantees any payments processed online through GigMasters. Unfortunately, no deposit or balance payments were processed online through GigMasters for this event so we are unable to issue a refund; however, if you would like to contact [email protected] we would be happy to touch base with *** and check on the status of any payments you made directly to her. You have taken the correct steps of posting a review on Readings By April's GigMasters profile page. I would again like to extend the deepest apologies to you and your guests on behalf of GigMasters and *** for your experience. Your experience has been documented on *** account and your review will remain visible to the public. Please let us know if there is anything we can do to turn your experience into a positive one.
Terrible experience for the second time. I figured I would give Gigmasters another try.
I set up services, confirmed, spoke to the performer several times. Right before the start of my event the performer texts (not call) to cancel maybe.... I’m being kind asking her if she can make it but later - I never heard from her again.
Once again, the performer bailed last minute. I called gigmasters to complain, the support I received was “sorry, were not responsible”
I will never use gigmasters again, it adds stress to a fun event.
Hello ***
Thank you for posting a review of GigMasters' Services. I would like to sincerely apologize for the negative experience you had encountered when using GigMasters' services for your 12/20/17 event. Our records indicate that you had booked *** on 12/8/17 and this entertainer failed to provide services. We hold all of our vendors to the highest levels of professionalism and are very disappointed that this event did not go according to plan. By booking through GigMasters, your event is covered by GigMasters Guarantee which allows you to post a review and guarantees any payments processed online through GigMasters. Unfortunately, no deposit or balance payments were processed online through GigMasters for this event so we are unable to issue a refund; however, if you would like to contact [email protected] we would be happy to touch base with *** and check on the status of any payments you made directly to her. You have taken the correct steps of posting a review on Readings By April's GigMasters profile page. I would again like to extend the deepest apologies to you and your guests on behalf of GigMasters and *** for your experience. Your experience has been documented on *** account and your review will remain visible to the public. Please let us know if there is anything we can do to turn your experience into a positive one.
Terrible experience for the second time. I figured I would give Gigmasters another try.
I set up services, confirmed, spoke to the performer several times. Right before the start of my event the performer texts (not call) to cancel maybe.... I’m being kind asking her if she can make it but later - I never heard from her again.
Once again, the performer bailed last minute. I called gigmasters to complain, the support I received was “sorry, were not responsible”
I will never use gigmasters again, it adds stress to a fun event.
Hello ***
Thank you for posting a review of GigMasters' Services. I would like to sincerely apologize for the negative experience you had encountered when using GigMasters' services for your 12/20/17 event. Our records indicate that you had booked *** on 12/8/17 and this entertainer failed to provide services. We hold all of our vendors to the highest levels of professionalism and are very disappointed that this event did not go according to plan. By booking through GigMasters, your event is covered by GigMasters Guarantee which allows you to post a review and guarantees any payments processed online through GigMasters. Unfortunately, no deposit or balance payments were processed online through GigMasters for this event so we are unable to issue a refund; however, if you would like to contact [email protected] we would be happy to touch base with *** and check on the status of any payments you made directly to her. You have taken the correct steps of posting a review on Readings By April's GigMasters profile page. I would again like to extend the deepest apologies to you and your guests on behalf of GigMasters and *** for your experience. Your experience has been documented on *** account and your review will remain visible to the public. Please let us know if there is anything we can do to turn your experience into a positive one.
Be careful when you sign up as a member with Gigmasters. They hold on to your credit card and put you on a yearly mandatory auto renew when you sign up for a membership. The only way I found out about this is because there was a hidden message on my login screen that I almost never look at and just happened to click on. If I hadn't seen it, they would have automatically charged my credit card $230 without me knowing it. They used to have an area where you could choose if you wanted to opt in or out of auto renew. I called them and got a hold of a customer service lady to find out if I was just not seeing the opt out function in my dashboard. She said all the accounts are set to auto renew now just like ***. The only thing is that with *** and other companies that offer auto renew, you can log into your account and cancel at any time. With Gigmasters you have to call them up and they didn't make it easy for me to cancel either. I was on the phone with them for a good 30 minutes until they took me off of auto renew. Now I just hope that they don't fraudulently charge my card after I've requested not be be auto renewed. The other thing, is that they keep my card information visible in their system without allowing me to go in to edit or remove it. They only allow you to add additional credit card information. To me, this is just bad business. I don't usually like to post bad reviews, but someone has to alert to public about what they're doing. Maybe together we can put some pressure on them to change this unethical policy. If they ever change this policy, I'd be glad to go in and take down this review.
Hello,
Thanks for the feedback! When it comes to our renewal policy, we very clearly state during the sign up process the following text -
"Upon this purchase, your membership will automatically renew. Don't worry - we'll always send you an email prior to your renewal date."
In order to be transparent, we always send emails 30 days prior to renewal to inform our customers that the renewal is coming. Automatic renewals can be cancelled by phone call, or by email. All that's necessary is a form of communication indicating the intention to withdraw from Automatic Renewal, and GigMasters will oblige.
Like most services, we also require an active credit card on file in order to use the service. We're sorry to hear about this dissatisfaction with our service, however, we would never charge a credit card without the consent of our customers, and we try to be very open and communicative when it comes to when/how they will be charged. If you have further questions regarding this matter, or our policies, feel free to contact us at *** or email us at *** thanks!