The Bash Reviews (%countItem)
The Bash Rating
Address: 50 Washington St, Norwalk, Connecticut, United States, 06854-2710
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Be careful when you sign up as a member with Gigmasters. They hold on to your credit card and put you on a yearly mandatory auto renew when you sign up for a membership. The only way I found out about this is because there was a hidden message on my login screen that I almost never look at and just happened to click on. If I hadn't seen it, they would have automatically charged my credit card $230 without me knowing it. They used to have an area where you could choose if you wanted to opt in or out of auto renew. I called them and got a hold of a customer service lady to find out if I was just not seeing the opt out function in my dashboard. She said all the accounts are set to auto renew now just like ***. The only thing is that with *** and other companies that offer auto renew, you can log into your account and cancel at any time. With Gigmasters you have to call them up and they didn't make it easy for me to cancel either. I was on the phone with them for a good 30 minutes until they took me off of auto renew. Now I just hope that they don't fraudulently charge my card after I've requested not be be auto renewed. The other thing, is that they keep my card information visible in their system without allowing me to go in to edit or remove it. They only allow you to add additional credit card information. To me, this is just bad business. I don't usually like to post bad reviews, but someone has to alert to public about what they're doing. Maybe together we can put some pressure on them to change this unethical policy. If they ever change this policy, I'd be glad to go in and take down this review.
Hello,
Thanks for the feedback! When it comes to our renewal policy, we very clearly state during the sign up process the following text -
"Upon this purchase, your membership will automatically renew. Don't worry - we'll always send you an email prior to your renewal date."
In order to be transparent, we always send emails 30 days prior to renewal to inform our customers that the renewal is coming. Automatic renewals can be cancelled by phone call, or by email. All that's necessary is a form of communication indicating the intention to withdraw from Automatic Renewal, and GigMasters will oblige.
Like most services, we also require an active credit card on file in order to use the service. We're sorry to hear about this dissatisfaction with our service, however, we would never charge a credit card without the consent of our customers, and we try to be very open and communicative when it comes to when/how they will be charged. If you have further questions regarding this matter, or our policies, feel free to contact us at *** or email us at *** thanks!
Be careful when you sign up as a member with Gigmasters. They hold on to your credit card and put you on a yearly mandatory auto renew when you sign up for a membership. The only way I found out about this is because there was a hidden message on my login screen that I almost never look at and just happened to click on. If I hadn't seen it, they would have automatically charged my credit card $230 without me knowing it. They used to have an area where you could choose if you wanted to opt in or out of auto renew. I called them and got a hold of a customer service lady to find out if I was just not seeing the opt out function in my dashboard. She said all the accounts are set to auto renew now just like ***. The only thing is that with *** and other companies that offer auto renew, you can log into your account and cancel at any time. With Gigmasters you have to call them up and they didn't make it easy for me to cancel either. I was on the phone with them for a good 30 minutes until they took me off of auto renew. Now I just hope that they don't fraudulently charge my card after I've requested not be be auto renewed. The other thing, is that they keep my card information visible in their system without allowing me to go in to edit or remove it. They only allow you to add additional credit card information. To me, this is just bad business. I don't usually like to post bad reviews, but someone has to alert to public about what they're doing. Maybe together we can put some pressure on them to change this unethical policy. If they ever change this policy, I'd be glad to go in and take down this review.
Hello,
Thanks for the feedback! When it comes to our renewal policy, we very clearly state during the sign up process the following text -
"Upon this purchase, your membership will automatically renew. Don't worry - we'll always send you an email prior to your renewal date."
In order to be transparent, we always send emails 30 days prior to renewal to inform our customers that the renewal is coming. Automatic renewals can be cancelled by phone call, or by email. All that's necessary is a form of communication indicating the intention to withdraw from Automatic Renewal, and GigMasters will oblige.
Like most services, we also require an active credit card on file in order to use the service. We're sorry to hear about this dissatisfaction with our service, however, we would never charge a credit card without the consent of our customers, and we try to be very open and communicative when it comes to when/how they will be charged. If you have further questions regarding this matter, or our policies, feel free to contact us at *** or email us at *** thanks!
I joined Gigmasters on 12/27/16 for a year at a discounted rate of 188.00. My Member ID Number is: ***t’s been 6 months and I’ve received zero bookings. I have contacted their support team several times over the six months and applied their suggested improvements to my listing in order to increase my chances of getting booked. None of it worked. I’m half way through the year and I’d like the other half of my money back and I’d like to move on from them.
They are saying I had 30 days to get my money back. 30 days is not a fair amount of time to know if they are really going to be able to get me work. 6 months, is more than enough time to know if I’m going to get what I paid for. After 6 months of zero bookings, I have no confidence in their ability to provide work for me and I do not believe that they will provide even 1 gig for me in the next 6 months.
I am bookable, because I have booked myself solid from now till the end of August. So there is a problem here. Now they are saying there isn’t much work in Newark DE so I must pretend I live in *** That is unacceptable. If they didn’t have any work in my area they should not have taken my money when they knew they would not be able to provide me what I paid for.
Over the last week I have contacted them asking for my money back. Caroline had told me that she talked to her supervisor and the supervisor said that they don’t give money back. I asked twice to be put in touch with her supervisor, and she refused to do so.
At this point there is 6 months of unused service left on my subscription. Seeing that they have shown that they cannot provide me with any jobs that I have paid for over the last 6 months, it’s only fair that they refund the unused portion of my subscription.
Hello,
While our goal at GigMasters is to get our vendors booked, we make no guarantee's about the ability to book. GigMasters is a booking service in which vendors can advertise their services for potential booking with clients. However, much like advertising, there is no guarantee of result. The decision of who the clients choose to book is their own, and cannot be influenced in any way by GigMasters. We also very clearly state that there is a 30 day money back guarantee. I have included in this response a snapshot of our sign up page. You will notice our pricing structure listed above, along with a very clear graphic that indicates our 30 day money back guarantee. Once the membership is outside of the 30 day window, we are no longer able to issue refunds. This membership still has until 12/27/17, in which time this customer can still get booked and reap the benefits of the service. While we certainly apologize that *** has not found success as of yet, we remain hopeful that if she continues to use the service, she can get booked through our service.
Thank you
Complaint: ***
I am rejecting this response because: The 30 day guarantee is useless. In this business 30 days is not a realistic time frame to prove booking capabilities as many to most establishments and events book out several months in advance. 6 months is a sufficient amount of time to determine if the service is going to work or not. Twice I asked to be put in touch with *** supervisor which she completely ignored, in essence refused to do so. *** told me that there wasn't really any work in *** and that I should change my location to look as though I lived in *** There are several problems with this suggestion: First of all, my starting driving point would be an hour from where I actually live, potentially causing me to drive much further out of my range. Second of all, to say I live in *** when I live in *** is deceitful and would actually be considered fraud. If they have no work where I live, they had no business taking my money. They should have told me from the start that unless I was willing to travel much further then I wanted, that they probably wouldn't be able to help me. At which time, I would have declined the service. All they were interested in doing was taking my money. I signed up with a booking service, not an advertising agency. As per the description of their company, as shown below, nothing in the description lists them as an advertising agency. GigMastersFrom Wikipedia, the free encyclopediaGigMasters Inc. is an event services booking platform.[1][2] It is incorporated in Delaware and headquartered in ***k, Connecticut.[3] for a monthly fee, GigMasters matches entertainers with planners of weddings, dances, parties, festivals, celebrations and corporate events.[4][5][6]
For 6 months they have provided me with nothing! I got zero gigs for the fee that I paid them. I want the remaining unused portion of my subscription refunded for the amount of 94.00, which is more than fair seeing that they have not provided me with any work and as much as have stated that they will not be able to provide me with any work going forwarded due to my location. Realistically I should be asking for a total refund. They should be happy to get off as easily as refunding me 1/2 of what I paid.
Sincerely
Hello,
This is Regarding the additional information provided. I have included below a link to the GigMasters User Agreement. When a client or member uses GigMasters, or signs up for the service, they are agreeing to our terms of service.
"By accessing or using the GigMasters website (including the mobile optimized version of the website), online services, mobile and other applications and social networking platforms (each, a "Site"), whether automated or otherwise, you agree to be bound by these Terms of Use"
These terms of service indicate that anyone signing up for GigMasters is bound by the 30 day money back guarantee, regardless of situation or circumstance. So a refund, is not possible, and this is detailed on our sign up page (screenshot in previous response) and in our user agreement.
In regards to the claims that there is no work in the location of ***E, GigMasters has provided this member with several leads in the area as they have become available. Naturally, there are more leads in larger cities and densely populated locations (more venues, more clients), so the suggestion to migrate primary locations to Philadelphia was made as a suggestion to improve lead generation. As leads are generated by clients, and client needs in said locations, GigMasters cannot guarantee bookings, or a certain level of leads, as this largely will depend on demand for the members category/service type. However, GigMasters has certainly been fulfilling what we can offer, which is leads, whether the vendor books said leads is entirely up to the client, and their decisions.
GigMasters makes no claims to be an "Advertising Agency" as by definition an advertising agency is a business dedicated to creating, planning, and handling advertising.As a booking service, there is no guarantee of booking, as GigMasters has no control over the contents of a members profile or interactions with clients. Below I have added another excerpt from our User Agreement.
"GigMasters provides a place for GigMasters Users to interact with vendors and book those vendors to provide all of the services needed to host an event. However, GigMasters does not provide any vendor services, nor is it an agent for the vendors or act as"
And here we have provided the URL address for our user agreement, which once again clearly states that by signing up for the GigMasters site, the members are agreeing to all our terms of service, including our 30 day money back guarantee.
GigMasters User Agreement - https://www.gigmasters.com/user-agreement
Thank you.
I joined Gigmasters on 12/27/16 for a year at a discounted rate of 188.00. My Member ID Number is: ***t’s been 6 months and I’ve received zero bookings. I have contacted their support team several times over the six months and applied their suggested improvements to my listing in order to increase my chances of getting booked. None of it worked. I’m half way through the year and I’d like the other half of my money back and I’d like to move on from them.
They are saying I had 30 days to get my money back. 30 days is not a fair amount of time to know if they are really going to be able to get me work. 6 months, is more than enough time to know if I’m going to get what I paid for. After 6 months of zero bookings, I have no confidence in their ability to provide work for me and I do not believe that they will provide even 1 gig for me in the next 6 months.
I am bookable, because I have booked myself solid from now till the end of August. So there is a problem here. Now they are saying there isn’t much work in Newark DE so I must pretend I live in *** That is unacceptable. If they didn’t have any work in my area they should not have taken my money when they knew they would not be able to provide me what I paid for.
Over the last week I have contacted them asking for my money back. Caroline had told me that she talked to her supervisor and the supervisor said that they don’t give money back. I asked twice to be put in touch with her supervisor, and she refused to do so.
At this point there is 6 months of unused service left on my subscription. Seeing that they have shown that they cannot provide me with any jobs that I have paid for over the last 6 months, it’s only fair that they refund the unused portion of my subscription.
Hello,
While our goal at GigMasters is to get our vendors booked, we make no guarantee's about the ability to book. GigMasters is a booking service in which vendors can advertise their services for potential booking with clients. However, much like advertising, there is no guarantee of result. The decision of who the clients choose to book is their own, and cannot be influenced in any way by GigMasters. We also very clearly state that there is a 30 day money back guarantee. I have included in this response a snapshot of our sign up page. You will notice our pricing structure listed above, along with a very clear graphic that indicates our 30 day money back guarantee. Once the membership is outside of the 30 day window, we are no longer able to issue refunds. This membership still has until 12/27/17, in which time this customer can still get booked and reap the benefits of the service. While we certainly apologize that *** has not found success as of yet, we remain hopeful that if she continues to use the service, she can get booked through our service.
Thank you
Complaint: ***
I am rejecting this response because: The 30 day guarantee is useless. In this business 30 days is not a realistic time frame to prove booking capabilities as many to most establishments and events book out several months in advance. 6 months is a sufficient amount of time to determine if the service is going to work or not. Twice I asked to be put in touch with *** supervisor which she completely ignored, in essence refused to do so. *** told me that there wasn't really any work in *** and that I should change my location to look as though I lived in *** There are several problems with this suggestion: First of all, my starting driving point would be an hour from where I actually live, potentially causing me to drive much further out of my range. Second of all, to say I live in *** when I live in *** is deceitful and would actually be considered fraud. If they have no work where I live, they had no business taking my money. They should have told me from the start that unless I was willing to travel much further then I wanted, that they probably wouldn't be able to help me. At which time, I would have declined the service. All they were interested in doing was taking my money. I signed up with a booking service, not an advertising agency. As per the description of their company, as shown below, nothing in the description lists them as an advertising agency. GigMastersFrom Wikipedia, the free encyclopediaGigMasters Inc. is an event services booking platform.[1][2] It is incorporated in Delaware and headquartered in ***k, Connecticut.[3] for a monthly fee, GigMasters matches entertainers with planners of weddings, dances, parties, festivals, celebrations and corporate events.[4][5][6]
For 6 months they have provided me with nothing! I got zero gigs for the fee that I paid them. I want the remaining unused portion of my subscription refunded for the amount of 94.00, which is more than fair seeing that they have not provided me with any work and as much as have stated that they will not be able to provide me with any work going forwarded due to my location. Realistically I should be asking for a total refund. They should be happy to get off as easily as refunding me 1/2 of what I paid.
Sincerely
Hello,
This is Regarding the additional information provided. I have included below a link to the GigMasters User Agreement. When a client or member uses GigMasters, or signs up for the service, they are agreeing to our terms of service.
"By accessing or using the GigMasters website (including the mobile optimized version of the website), online services, mobile and other applications and social networking platforms (each, a "Site"), whether automated or otherwise, you agree to be bound by these Terms of Use"
These terms of service indicate that anyone signing up for GigMasters is bound by the 30 day money back guarantee, regardless of situation or circumstance. So a refund, is not possible, and this is detailed on our sign up page (screenshot in previous response) and in our user agreement.
In regards to the claims that there is no work in the location of ***E, GigMasters has provided this member with several leads in the area as they have become available. Naturally, there are more leads in larger cities and densely populated locations (more venues, more clients), so the suggestion to migrate primary locations to Philadelphia was made as a suggestion to improve lead generation. As leads are generated by clients, and client needs in said locations, GigMasters cannot guarantee bookings, or a certain level of leads, as this largely will depend on demand for the members category/service type. However, GigMasters has certainly been fulfilling what we can offer, which is leads, whether the vendor books said leads is entirely up to the client, and their decisions.
GigMasters makes no claims to be an "Advertising Agency" as by definition an advertising agency is a business dedicated to creating, planning, and handling advertising.As a booking service, there is no guarantee of booking, as GigMasters has no control over the contents of a members profile or interactions with clients. Below I have added another excerpt from our User Agreement.
"GigMasters provides a place for GigMasters Users to interact with vendors and book those vendors to provide all of the services needed to host an event. However, GigMasters does not provide any vendor services, nor is it an agent for the vendors or act as"
And here we have provided the URL address for our user agreement, which once again clearly states that by signing up for the GigMasters site, the members are agreeing to all our terms of service, including our 30 day money back guarantee.
GigMasters User Agreement - https://www.gigmasters.com/user-agreement
Thank you.