The Birdhouse Barn

[redacted] offers days to file a complaint for an item not received caseWhich we will honor 100% if the item is never received although that has never happenedThis item along with every item ever ordered from The Birdhouse Barn will be received after being fully completed and shipped by us On June 27th [redacted] stated that "After July the 18th is fine! Thank you." Suddenly we are days after the 18th and it is no longer fine with this customerThe item will be completed and shipped as soon as it is ready and I as I previously mentioned to the customer: A progress image will be sent on Friday.Thank you!

Both items should be delivered in 3-daysThe tracking numbers will be updated on 7/when the packages are picked up Administration Building [redacted] Barn [redacted] OR [redacted]

[redacted] Above is the tracking number with [redacted] with a ship date of 6/18/

This customer has already been refunded through [redacted] I don't understand why she sent a complaint to the Revdex.comShe is clearly confused None of the information in her complaint was trueShe has been refunded several weeks ago

Revdex.com Complaint ID [redacted] See previous responseNo refund will be given [redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com

No refund will be given

I have finally received my order so this complaint is closed

Below is the link to our ordering information page and it is also copied below [redacted] Generally after an item is ordered it takes 1-weeks to get your item packaged and ready to be shipped ;however, because all our items are handcrafted it can take up to sixteen weeks before we ship your orderWe ship most items with FedEx however other carriers may be usedCompletion deadlines for custom orders will vary and we cannot 100% guarantee any delivery dates because of our handcrafted processGuaranteed Christmas delivery orders must be placed by October 15th (this date is not for custom orders)The customer will received a $refund as we agreed because she was unhappy on the timeframe A $refund will not be givenWe are estimating that we will have an image and tracking information by January 8th Once again this date is estimated because of the custom nature of this productHaving never made this exact house before we cannot 100% be sure how long it will take

I have already talked with this customer and he agreed to wait for the merchandiseThey already received the order and he is happy with the merchandise

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In his response, Fred H [redacted] from the Birdhouse Barn States that by July 10th he would have tracking numbers for me on my two birdhousesIt is now July 15th and I have nothingI have emailed him with a reminder of his promise, no response from himAlso, in an earlier private email to me, he promised tracking numbers or a reimbursement check by Friday July 10thI would be satisfied with either,,,I am not satisfied with NOTHING And no communication Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am not asking for a full refund and never have asked for that I realize there were material (though not much) and shipping costs and have accounted for that I am only asking for a partial refund In fact, before requesting any kind of refund, I brought up the possibility of corrections being made to the birdhouse, but received no reply to that No response or defense was provided regarding advertising or late delivery This was no "custom" birdhouse This all seems like a buyer beware and Revdex.com should make any potential buyers aware I realize that Revdex.com can't force a refund, but void of that, an F grade should be provided so that others are not scammed Regards, Eileen Sheridan

I do not accept the response made by the business to resolve this complaint I have copied and pasted all correspondence with the Bird House Barn below To understand the conversation you must start at the bottom and scroll upward I tried to do this as an attachment, but I am not a computer wizardOur conversation began on June 8,when I requested a quote on a custom birdhouse replica of my home I was told he could meet my Anniversary date of July 14th I was also told I would receive progress photos As we got closer to the date I checked in and also requested that the birdhouse be shipped to arrive before the 8th or after the 18th when we returned from vacation Since it was not going to be ready I accepted after the 18th Upon return from vacation, Fred did not return my first attempt at contacting him so I started to worry and learned of numerous other Revdex.com complaints, bad reviews, and even a filing with the Attorney General of West VirginiaAll of which sound identical to my situationIf he is a legitimate business and not a scam, I have a solutionHe can refund my $in full, he can finish the birdhouse and ship it to me C.O.Dand I will be happy to pay for it at that time, but this appears to be a scam and he knows how to work the system to delay until the consumer runs out of optionsIf Fred H [redacted] and The Bird House Barn want to resolve this complaint I have provided an acceptable solution above He has stalled and never provided a PHOTO of his progress as promised siting that he is too busy It only takes about a minute to snap a photo and email it If he did, this complaint would never have taken place It is my belief that the birdhouse is not being made and that this entire operation is a scam At this time, I have filed a dispute with [redacted] for a refund and will also be perusing a complaint with the Attorney General of West Virginia as others have done If Fred H [redacted] is a legitimate business man he would do everything in his power to satisfy his customers and he does not He could have taken a picture and he could still rectify this by refunding my money until the birdhouse is completeSincerely, [redacted] Correspondence Below Start at bottom and scroll upHello ***, You said you wanted the birdhouse before or after your were back from vacation (July 8th-18th)I said it would be after the 18th and you said that would be fine Like I mentioned I will get a photo to you as soon as possibleI will not be at the workshop until Friday Regardless of whether or not you proceed with [redacted] and the Revdex.com I am making a custom product for youOur website specifically states all custom orders are nonrefundable because we cannot get back the hours we spent making the item Just give me a little more time and I am sure you will be very pleased with the finished birdhouse Fred, you never said anything about a delay For this reason, I am requesting a refund We agreed on a timeframe or I never would have ordered You said you would send photos as soon as the birdhouse was "underway" I have never received photos I am proceeding with my complaint and refund thru [redacted] I will not accept the delay Sincerely, [redacted] On Jul 21, 2015, at 4:PM, Fred H [redacted] wrote: ***, Please don't be disgustedI assure you we have been working on your birdhouseSome of the complaints are real but most of them are just minor complaints about the speed of our productionBack a few years ago I switched from 4-week wait time to weeks and some of our customers just don't see that when ordering or they don't understand how long a custom item takes so they begin a complaint and even when resolved the information is still posted with the Revdex.comThat is the case with most of those complaints The yelp complaints are 100% false I will get a photo to you as soon as possibleWe are about halfway completed the birdhouse and the rest will be finished within a week or two Thanks, Fred H [redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com That is not acceptable If you do not have a progress photo, then you are not working on the birdhouse I respectfully request a refund immediately The Revdex.com investigates all complaints, so they would not allow the same IP address to post complaints I have already requested refund thru [redacted] I will not accept any delay [redacted] On Jul 21, 2015, at 11:AM, "Fred H [redacted] " wrote: Hello ***, I understand your concern with the reviews you read, however they are not trueI haven't been in business online for years scamming peopleIf I was I wouldn't be in businessI am currently working with a lawyer to get it removedStrange reviews like this began surfacing on many complaint websites in and earlier this year around the same time a new business similar to ours opened for businessAll of the postings came from the same IP address which proofs the reviews are false We have been busy so I haven't had the time to send progress photos but I will have a finished image for you when completed Thanks so much! Fred H [redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com On Jun 27, 2015, at 2:PM, "Fred H [redacted] " wrote: Fred, I have requested a refund thru [redacted] I have seen the complaints filed at the Revdex.com and read the nightmare reviews on yelp You have not sent me progress pictures and we are already beyond the timeframe promised I would like my refund processed immediately [redacted] On Jul 21, 2015, at 11:AM, "Fred H [redacted] " wrote: Hello ***, It's probably not going to be ready until early AugustWe are running a little behindSorry for the delay on respondingWe had some issues with our phone and internet the past week Thanks so much! Fred H [redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com Hi Fred,I never heard from you yesterday, so I am inquiring again.When will you be finished with the custom birdhouse and when will it be shipped?When I placed the order you said that you could make the timeframe and that you would send me updates and pictures of the progress, but I have not received either I am beginning to feel worried Do I need to request a refund? If you are unable to complete my order please let me know so that I can start the refund request Sincerely, [redacted] Good Morning Fred!We have returned from vacation and wanted to check in with you about the Birdhouse...Is it ready? When will it be shipped?I am anxious to give it to my husband since our Anniversary was the 14th!Thanks, [redacted] Hello ***, I hope your doing wellIt probably won't be ready until after July 18thSorry about thatIt's just going to take a little longerLet me know if that is alrightIt's looking great so far Thanks, Fred H [redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com On Fri, Jun 26, at 11:AM, [redacted] wrote: Hello Fred, Just checking in with you to find out how the birdhouse is coming along? Also wanted know if you had an estimated shipping date? We will be out of town from July 8th-18th and I would like to have it either before we leave or after we get back Let me know what your progress is so far and if you can predict the shipping date Thank you so much, [redacted] From: Fred H [redacted] Date: June 9, at 8:27:AM CDTTo: [redacted] Subject: Re: Bird house replica Hello ***, I sent an invoice for you through [redacted] Shipping is $for a grand total of $If you decide to proceed you can use the invoice to complete the payment with any credit card I think around July 14th-18th will be possible for deliveryIt will measure around x x inchesIs that size okay? It may vary a littleIt's hard to estimate exactly before we begin working on the house Please send the other image overIt will make a great gift! Thanks, Fred H [redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com Well, our 25th Wedding Anniversary is July 14th, but we will be out of town until July 18th I thought since we have a silver roof and love our new house this might be a great gift for my Husband I would also like to know how big it would be? Our house is not big at all so I would not want it to be huge in comparison Thanks for getting back to me so quickly! I have been thinking about this gift for a long time and just saw a modern birdhouse walking a dog last week and a lightbulb went off! I will find a better picture to send you if you think you could get it done relatively close to the date Thanks again! On Jun 8, 2015, at 8:PM, Fred H [redacted] wrote: Is there a certain date you need it by? We generally say between 6-weeks because they are so time consumingBut if you need it sooner I may be able to complete it in time A lot of people give them as gifts so I try to accommodate the dates for those occasions and work on those birdhouses first Thanks, Fred H [redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com On Mon, Jun 8, at 5:PM, [redacted] wrote: What about time frame for completion? On Jun 8, 2015, at 7:PM, Fred H [redacted] wrote: Hello ***, Thanks for the emailThe price would be $Let me know if you have any questions or if you would like to proceed Our birdhouses are beautiful and your house will look great in birdhouse form! Thanks, Fred H [redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com On Mon, Jun 8, at 5:PM, [redacted] wrote: Hello, I would like to get a quote on price and also time frame for a bird house replica of our home Thank you, [redacted] @ [redacted] .com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Obviously we have different standardsI stand by the fact that the product is of not of acceptable quality and also that it was not delivered in an appropriate time frameLooks like [redacted] and I have different standards when it comes to quality and professionalism and this case is going to go no whereI expected that he would exhibit better business practices, but I was wrongI will not display his cheaply made product in my home and will be bringing it to the recycling center at our local dump If I have to take the high road, I will, but I sure hope that my case will be documented on your Revdex.com siteThe Birdhouse Barn is a substandard business and [redacted] doesn't seem to care about his customersWhatever happened to satisfaction guaranteed? Shame on him! Regards, [redacted]

We purchased two sets of shutters and paid through PayPal on June 5thWe were told they would be done in to weeksBecause they were going to be used outdoors, we were told they would be weather proofedWe waited almost seven weeks before we contacted him to ask when we would be given a delivery tracking number He told us it would be another weeks I contacted him again almost weeks later and he said it would be another weekWhen that week was up and I had not heard from him or received my order, I googled Fred H [redacted] and the Birdhouse Barn and saw lots of negative stuff about his service/products I was able to get his phone number off the Revdex.com website where previously he would only allow me to communicate by email I called him and the women who answered was his motherI told her I was very close to filing a complaint with the Revdex.comShe said she would have him call when he got homeWithin a day I got an email picture of the shutters and he called me to tell me they were going to be shipped within a few daysHe also said he would give me a free sign for my troubleThey arrived on September 18th! The shutters were sticking together (probably from paint that had not completely dried)We cannot tell you how disappointed we were in these shutters that we waited 1/months forWe paid just under $for them ($of that was for shipping---we were told picking them up personally was not an option) We did not get what we paid forHe did nothing special to them to weather proof them that we can seeHonestly they are boards nailed together with paint slapped on them We feel so taken advantage of and ripped offI would not have paid more than $for these at a craft showThe sign he sent us looks like it came from the dollar storeHopefully this review will help someone else not make the same mistake

A picture and tracking via [redacted] has been sent to the customerAs of 7/30/, [redacted] has received the image and is waiting for the custom birdhouse to arrive

[redacted] offers days to file a complaint for an item not received caseWhich we will honor 100% if the item is never received although that has never happened This item along with every item ever ordered from The Birdhouse Barn will be received after being fully completed and shipped by us On June 27th [redacted] stated that "After July the 18th is fine! Thank you." Suddenly we are days after the 18th and it is no longer fine with this customerThe item will be completed and shipped as soon as it is ready and I as I previously mentioned to the customer: A progress image will be sent on FridayThank you!

Please refer to the letter you receivedWe are not harassing you but at this point simply collecting an unpaid debtIf you would have canceled the order within days a refund would have been given but you contacted us weeks later after the birdhouse was already halfway completedOur website states to allow up to weeks for delivery and also that all sales are final because everything is handcrafted and made to order.The $chargeback fee can be reversed and all you would owe is the $That is totally up to you but until you confirm that you are going to do this through your card issuer the total owed right now is $Do you think it is fair that because you did not read our website that we get stuck with a $fee for something that was your fault?As a small business this type of issue is a real problem for us Put yourself in this positionIf you went to a made to order restaurant and the sign said "Hamburgers for $20" allow minutes for it to be preparedYou place the order but after only minutes you decide you no longer want to wait so you ask for a refund of $and all the half cooked food goes to wasteI don't think the restaurant would offer you a refund and neither are weThe birdhouse will be fully completed inside the week delivery timeline we gave you and when completed it will be shipped to your addressIf the package is refused and shipped back to us we will add the shipping fee to the amount you owe.Thank you!

*** Above is the tracking number with *** with a ship date of 6/18/

Please refer to the letter you receivedWe are not harassing you but at this point simply collecting an unpaid debtIf you would have canceled the order within days a refund would have been given but you contacted us weeks later after the birdhouse was already halfway completedOur
website states to allow up to weeks for delivery and also that all sales are final because everything is handcrafted and made to order.The $chargeback fee can be reversed and all you would owe is the $That is totally up to you but until you confirm that you are going to do this through your card issuer the total owed right now is $Do you think it is fair that because you did not read our website that we get stuck with a $fee for something that was your fault?As a small business this type of issue is a real problem for us. Put yourself in this positionIf you went to a made to order restaurant and the sign said "Hamburgers for $20" allow minutes for it to be preparedYou place the order but after only minutes you decide you no longer want to wait so you ask for a refund of $and all the half cooked food goes to wasteI don't think the restaurant would offer you a refund and neither are weThe birdhouse will be fully completed inside the week delivery timeline we gave you and when completed it will be shipped to your addressIf the package is refused and shipped back to us we will add the shipping fee to the amount you owe.Thank you!

This customer has been refundedThey were not willing to wait the advertised amount of time for the order to arrive as clearly advertised on our website