The Birdhouse Barn

No refund will be given.

We apologize for the inconvenience.

We purchased two sets of shutters and paid through PayPal on June 5th. We were told they would be done in 4 to 6 weeks. Because they were going to be used outdoors, we were told they would be weather proofed. We waited almost seven weeks before we contacted him to ask when we would be given a delivery tracking number. He told us it would be another 3 weeks. I contacted him again almost 4 weeks later and he said it would be another week. When that week was up and I had not heard from him or received my order, I googled Fred H[redacted] and the Birdhouse Barn and saw lots of negative stuff about his service/products. I was able to get his phone number off the Revdex.com website where previously he would only allow me to communicate by email. I called him and the women who answered was his mother. I told her I was very close to filing a complaint with the Revdex.com. She said she would have him call when he got home. Within a day I got an email picture of the shutters and he called me to tell me they were going to be shipped within a few days. He also said he would give me a free sign for my trouble. They arrived on September 18th! The shutters were sticking together (probably from paint that had not completely dried). We cannot tell you how disappointed we were in these shutters that we waited 3 1/2 months for. We paid just under $400 for them ($65 of that was for shipping---we were told picking them up personally was not an option). We did not get what we paid for. He did nothing special to them to weather proof them that we can see. Honestly they are boards nailed together with paint slapped on them. We feel so taken advantage of and ripped off. I would not have paid more than $50 for these at a craft show. The sign he sent us looks like it came from the dollar store. Hopefully this review will help someone else not make the same mistake.

I have responded on the reason that a picture has not been provided several times. The customer should have read our "ordering information" page before placing the order.  When an order is placed you automatically agree to our terms and ordering information. This page states the fact that an order can take up to 16 weeks and also that we cannot guarantee any dates.
 
I have been trying to estimate completion throughout the entire process which is very time consuming and customized. However I cannot 100% guarantee those dates until the final product is entirely completed.
 
Tracking information and a photo will be sent before January 25th. I assure the customer will be pleased with the quality and I apologize for the wait once again!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
After all of this waiting, Fred emailed me on 1/14/15 stating that he liked MY birdhouse so much that he was going to keep it.  I immediately went online and posted negative reviews on several consumer websites and filed a claim with the WV Attorney General's Office.  He was very upset and started begging me to take them down.  He even offered me the birdhouse and other products free of charge.  Once again, I attempted to work with him.  However, after more broken promises and empty lies, I am DONE.  I will continue pursuing complaints against him so that no one else has to be conned by this kid like I was.
Regards,
Michelle Price

[redacted] offers 180 days to file a complaint for an item not received case. Which we will honor 100% if the item is never received although that has never happened.
This item along with every item ever ordered from The Birdhouse Barn will be received after being fully completed and...

shipped by us.  On June 27th [redacted] stated that "After July the 18th is fine!  Thank you." Suddenly we are 4 days after the 18th and it is no longer fine with this customer. The item will be completed and shipped as soon as it is ready and I as I previously mentioned to the customer:  A progress image will be sent on Friday.
Thank you!

I have finally received my order so this complaint is closed.

[redacted] 
Above is the tracking number with [redacted] with a ship date of 6/18/15.

I do not accept the response made by the business to resolve this complaint.  I have copied and pasted all correspondence with the Bird House Barn below.  To understand the conversation you must start at the bottom and scroll upward.  I tried to do this as an attachment, but I am not a computer wizard.Our conversation began on June 8,2015 when I requested a quote on a custom birdhouse replica of my home.  I was told he could meet my Anniversary date of July 14th.  I was also told I would receive progress photos.  As we got closer to the date I checked in and also requested that the birdhouse be shipped to arrive before the 8th or after the 18th when we returned from vacation.  Since it was not going to be ready I accepted after the 18th.  Upon return from vacation, Fred did not return my first attempt at contacting him so I started to worry and learned of numerous other Revdex.com complaints, bad reviews, and even a filing with the Attorney General of West Virginia.All of which sound identical to my situation.If he is a legitimate business and not a scam, I have a solution.He can refund my $595.00 in full, he can finish the birdhouse and ship it to me C.O.D. and I will be happy to pay for it at that time, but this appears to be a scam and he knows how to work the system to delay until the consumer runs out of options.If Fred H[redacted] and The Bird House Barn want to resolve this complaint I have provided an acceptable solution above.  He has stalled and never provided a PHOTO of his progress as promised siting that he is too busy.  It only takes about a minute to snap a photo and email it.  If he did, this complaint would never have taken place.  It is my belief that the birdhouse is not being made and that this entire operation is a scam.  At this time, I have filed a dispute with [redacted] for a refund and will also be perusing a complaint with the Attorney General of West Virginia as others have done.  If Fred H[redacted] is a legitimate business man he would do everything in his power to satisfy his customers and he does not.  He could have taken a picture and he could still rectify this by refunding my money until the birdhouse is complete.Sincerely,[redacted]Correspondence Below.  Start at bottom and scroll up.Hello [redacted],
You said you wanted the birdhouse before or after your were back from vacation (July 8th-18th). I said it would be after the 18th and you said that would be fine. 
Like I mentioned I will get a photo to you as soon as possible. I will not be at the workshop until Friday. 
Regardless of whether or not you proceed with [redacted] and the Revdex.com I am making a custom product for you. Our website specifically states all custom orders are nonrefundable because we cannot get back the hours we spent making the item. 
Just give me a little more time and I am sure you will be very pleased with the finished birdhouse. Fred, you never said anything about a delay.  For this reason, I am requesting a refund.  We agreed on a timeframe or I never would have ordered.  You said you would send photos as soon as the birdhouse was "underway".  I have never received photos. 
I am proceeding with my complaint and refund thru [redacted].  I will not accept the delay.
Sincerely,
[redacted]
On Jul 21, 2015, at 4:15 PM, Fred H[redacted] <birdhousebarn@[redacted].com> wrote:
[redacted],
Please don't be disgusted. I assure you we have been working on your birdhouse. Some of the complaints are real but most of them are just minor complaints about the speed of our production. Back a few years ago I switched from 4-6 week wait time to 16
weeks and some of our customers just don't see that when ordering or they don't understand how long a custom item takes so they begin a complaint and even when resolved the information is still posted with the Revdex.com. That is the case with most of those complaints.
The yelp complaints are 100% false.
I will get a photo to you as soon as possible. We are about halfway completed the birdhouse and the rest will be finished within a week or two.
Thanks,
Fred H[redacted] - The Birdhouse Barn
http://www.thebirdhousebarn.comThat is not acceptable.  If you do not have a progress photo, then you are not working on the birdhouse.  I respectfully request a refund immediately.  The Revdex.com investigates all complaints, so they would not allow the same IP address to post complaints.
 I have already requested refund thru [redacted].  I will not accept any delay. 
[redacted]
On Jul 21, 2015, at 11:56 AM, "Fred H[redacted]" <birdhousebarn@[redacted].com> wrote:
Hello [redacted],
I understand your concern with the reviews you read, however they are
not true. I haven't been in business online for 7 years scamming people. If I was I wouldn't be in business. I am currently working with a lawyer to get it removed. Strange
reviews like this began surfacing on many complaint websites in 2014 and earlier this year around the same time a new business similar to ours opened for business. All of the postings came from the same IP address which proofs the
reviews are false.
We have been busy so I haven't had the time to send progress photos but I will have a finished image for you when completed.
Thanks so much!
Fred H[redacted] - The Birdhouse Barn
http://www.thebirdhousebarn.com
On Jun 27, 2015, at 2:56 PM, "Fred H[redacted]" <birdhousebarn@[redacted].com> wrote:
Fred,
I have requested a refund thru [redacted].  I have seen the complaints filed at the Revdex.com and read the nightmare reviews on yelp.  You have not sent me progress pictures and we are already beyond the timeframe promised.  I would like my refund processed immediately.
[redacted]
On Jul 21, 2015, at 11:46 AM, "Fred H[redacted]" <birdhousebarn@[redacted].com> wrote:
Hello [redacted],
It's probably not going to be ready until early August. We are running a little behind. Sorry for the delay on responding. We had some issues with our phone and internet the past week.
Thanks so much!
Fred H[redacted] - The Birdhouse Barn
http://www.thebirdhousebarn.com
Hi Fred,I never heard from you yesterday, so I am inquiring again.When will you be finished with the custom birdhouse and when will it be shipped?When I placed the order you said that you could make the timeframe and that you would send me updates and pictures of the progress, but I have not received either.  I am beginning to feel worried.  Do I need to request a refund?  If you are unable to complete my order please let me know so that I can start the refund request.  Sincerely,[redacted]Good Morning Fred!We have returned from vacation and wanted to check in with you about the Birdhouse...Is it ready?  When will it be shipped?I am anxious to give it to my husband since our Anniversary was the 14th!Thanks,[redacted]Hello [redacted],
I hope your doing well. It probably won't be ready until after July 18th. Sorry about that. It's just going to take a little longer. Let me know if that is alright. It's looking great so far.
Thanks,
Fred H[redacted] - The Birdhouse Barn
http://www.thebirdhousebarn.com
On Fri, Jun 26, 2015 at 11:28 AM, [redacted]
<[redacted].com> wrote:
Hello Fred,
Just checking in with you to find out how the birdhouse is coming along?
Also wanted know if you had an estimated shipping date?  We will be out of town from July 8th-18th and I would like to have it either before we leave or after we get back.  Let me know what your progress is so far and if you can predict the shipping date.
Thank you so much,
[redacted]
From: Fred H[redacted] <birdhousebarn@[redacted].com>
Date: June 9, 2015 at 8:27:40 AM CDT
To: [redacted] <[redacted].com>
Subject: Re: Bird house replica
Hello [redacted],
I sent an invoice for you through [redacted]. Shipping is $30 for a grand total of $595. If you decide to proceed you can use the invoice to complete the payment with any credit card.
I think around July 14th-18th will be possible for delivery. It will measure around 16 x 16 x 16 inches. Is that size okay? It may vary a little. It's hard to estimate exactly before we begin working on the house.
Please send the other image over. It will make a great gift!
Thanks,
Fred H[redacted] - The Birdhouse Barn
http://www.thebirdhousebarn.com
Well, our 25th Wedding Anniversary is July 14th, but we will be out of town until July 18th.
I thought since we have a silver roof and love our new house this might be a great gift for my Husband.  I would also like to know how big it would be?  Our house is not big at all so I would not want it to be huge in comparison.
Thanks for getting back to me so quickly!  I have been thinking about this gift for a long time and just saw a modern birdhouse walking a dog last week and a lightbulb went off!  I will find a better picture to send you if you think you could get it done
relatively close to the date.
Thanks again!
On Jun 8, 2015, at 8:02 PM, Fred H[redacted] <birdhousebarn@[redacted].com> wrote:
Is there a certain date you need it by? We generally say between 6-10 weeks because they are so time consuming. But if you need it sooner I may be able to complete it in time.
A lot of people give them as gifts so I try to accommodate the dates for those occasions and work on those birdhouses first.
Thanks,
Fred H[redacted] - The Birdhouse Barn
http://www.thebirdhousebarn.com
On Mon, Jun 8, 2015 at 5:57 PM, [redacted]
<[redacted].com> wrote:
What about time frame for completion?
On Jun 8, 2015, at 7:55 PM, Fred H[redacted] <birdhousebarn@[redacted].com> wrote:
Hello [redacted],
Thanks for the email. The price would be $575. Let me know if you have any questions or if you would like to proceed.
Our birdhouses are beautiful and your house will look great in birdhouse form!
Thanks,
Fred H[redacted] - The Birdhouse Barn
http://www.thebirdhousebarn.com
On Mon, Jun 8, 2015 at 5:45 PM, [redacted]
<[redacted].com> wrote:
Hello,
I would like to get a quote on price and also time frame for a bird house replica of our home.
Thank you,
[redacted].com

The customer received the product. The item is of great quality, We check everything before it leaves workshop. If she is not happy with the order I am sorry but we handcraft everything to order and we only refund items if they are lost or damaged.

Both items should be delivered in 3-4 days. The tracking numbers will be updated on 7/20 when the packages are picked up.
Administration Building
774[redacted]

Barn
774[redacted]
OR
774[redacted]

The business did not respond. They simply put the package in the mail and attached the [redacted]...

Tracking number as their response.
I asked for a refund not the products. I have relayed to the business that I do NOT wish to do business with them due to their poor response time to fill orders and their constant lies about when they would ship the products.
The ONLY reason I received my products was because I filed a complaint through the Revdex.com.
I will be glad to ship the products back at their expense and prefer to have my refund as requested.
I firmly believe that I would have NEVER received my products if I wouldn't have filed a formal complaint.
Please advise as to what action can be taken to refund my money.
Thank you,
[redacted]

A picture and tracking via [redacted] has been sent to the customer. As of 7/30/15 , [redacted] has received the image and is waiting for the custom birdhouse to arrive.

Revdex.com Complaint ID [redacted]
See previous response. No refund will be given.
[redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com

I do not accept the response made by the business to resolve this complaint.  I have copied and pasted all correspondence with the Bird House Barn below.  To understand the conversation you must start at the bottom and scroll upward.  I tried to do this as an attachment, but I am not a computer wizard.
Our conversation began on June 8,2015 when I requested a quote on a custom birdhouse replica of my home.  I was told he could meet my Anniversary date of July 14th.  I was also told I would receive progress photos.  As we got closer to the date I checked in and also requested that the birdhouse be shipped to arrive before the 8th or after the 18th when we returned from vacation.  Since it was not going to be ready I accepted after the 18th.  Upon return from vacation, Fred did not return my first attempt at contacting him so I started to worry and learned of numerous other Revdex.com complaints, bad reviews, and even a filing with the Attorney General of West Virginia.
All of which sound identical to my situation.
If he is a legitimate business and not a scam, I have a solution.
He can refund my $595.00 in full, he can finish the birdhouse and ship it to me C.O.D. and I will be happy to pay for it at that time, but this appears to be a scam and he knows how to work the system to delay until the consumer runs out of options.
If Fred H[redacted] and The Bird House Barn want to resolve this complaint I have provided an acceptable solution above.  He has stalled and never provided a PHOTO of his progress as promised siting that he is too busy.  It only takes about a minute to snap a photo and email it.  If he did, this complaint would never have taken place.  It is my belief that the birdhouse is not being made and that this entire operation is a scam.  At this time, I have filed a dispute with [redacted] for a refund and will also be perusing a complaint with the Attorney General of West Virginia as others have done.  If Fred H[redacted] is a legitimate business man he would do everything in his power to satisfy his customers and he does not.  He could have taken a picture and he could still rectify this by refunding my money until the birdhouse is complete.
Sincerely,
[redacted]
Correspondence Below.  Start at bottom and scroll up.
Hello [redacted],
You said you wanted the birdhouse before or after your were back from vacation (July 8th-18th). I said it would be after the 18th and you said that would be fine. 
Like I mentioned I will get a photo to you as soon as possible. I will not be at the workshop until Friday. 
Regardless of whether or not you proceed with [redacted] and the Revdex.com I am making a custom product for you. Our website specifically states all custom orders are nonrefundable because we cannot get back the hours we spent making the item. 
Just give me a little more time and I am sure you will be very pleased with the finished birdhouse. 
Fred, you never said anything about a delay.  For this reason, I am requesting a refund.  We agreed on a timeframe or I never would have ordered.  You said you would send photos as soon as the birdhouse was "underway".  I have never received photos. 
I am proceeding with my complaint and refund thru [redacted].  I will not accept the delay.
Sincerely,
[redacted]
On Jul 21, 2015, at 4:15 PM, Fred H[redacted] <birdhousebarn@[redacted].com> wrote:
[redacted],
Please don't be disgusted. I assure you we have been working on your birdhouse. Some of the complaints are real but most of them are just minor complaints about the speed of our production. Back a few years ago I switched from 4-6 week wait time to 16
weeks and some of our customers just don't see that when ordering or they don't understand how long a custom item takes so they begin a complaint and even when resolved the information is still posted with the Revdex.com. That is the case with most of those complaints.
The yelp complaints are 100% false.
I will get a photo to you as soon as possible. We are about halfway completed the birdhouse and the rest will be finished within a week or two.
Thanks,
Fred H[redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com
That is not acceptable.  If you do not have a progress photo, then you are not working on the birdhouse.  I respectfully request a refund immediately.  The Revdex.com investigates all complaints, so they would not allow the same IP address to post complaints.
 I have already requested refund thru [redacted].  I will not accept any delay. 
[redacted]
On Jul 21, 2015, at 11:56 AM, "Fred H[redacted]" <birdhousebarn@[redacted].com> wrote:
Hello [redacted],
I understand your concern with the reviews you read, however they are
not true. I haven't been in business online for 7 years scamming people. If I was I wouldn't be in business. I am currently working with a lawyer to get it removed. Strange
reviews like this began surfacing on many complaint websites in 2014 and earlier this year around the same time a new business similar to ours opened for business. All of the postings came from the same IP address which proofs the
reviews are false.
We have been busy so I haven't had the time to send progress photos but I will have a finished image for you when completed.
Thanks so much!
Fred H[redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com
On Jun 27, 2015, at 2:56 PM, "Fred H[redacted]" <birdhousebarn@[redacted].com> wrote:
Fred,
I have requested a refund thru [redacted].  I have seen the complaints filed at the Revdex.com and read the nightmare reviews on yelp.  You have not sent me progress pictures and we are already beyond the timeframe promised.  I would like my refund processed immediately.
[redacted]
On Jul 21, 2015, at 11:46 AM, "Fred H[redacted]" <birdhousebarn@[redacted].com> wrote:
Hello [redacted],
It's probably not going to be ready until early August. We are running a little behind. Sorry for the delay on responding. We had some issues with our phone and internet the past week.
Thanks so much!
Fred H[redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com
Hi Fred,I never heard from you yesterday, so I am inquiring again.When will you be finished with the custom birdhouse and when will it be shipped?When I placed the order you said that you could make the timeframe and that you would send me updates and pictures of the progress, but I have not received either.  I am beginning to feel worried.  Do I need to request a refund?  If you are unable to complete my order please let me know so that I can start the refund request.  Sincerely,[redacted]
Good Morning Fred!We have returned from vacation and wanted to check in with you about the Birdhouse...Is it ready?  When will it be shipped?I am anxious to give it to my husband since our Anniversary was the 14th!Thanks,[redacted]
Hello [redacted],
I hope your doing well. It probably won't be ready until after July 18th. Sorry about that. It's just going to take a little longer. Let me know if that is alright. It's looking great so far.
Thanks,
Fred H[redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com
On Fri, Jun 26, 2015 at 11:28 AM, [redacted]
<[redacted].com> wrote:
Hello Fred,
Just checking in with you to find out how the birdhouse is coming along?
Also wanted know if you had an estimated shipping date?  We will be out of town from July 8th-18th and I would like to have it either before we leave or after we get back.  Let me know what your progress is so far and if you can predict the shipping date.
Thank you so much,
[redacted]
From: Fred H[redacted] <birdhousebarn@[redacted].com>Date: June 9, 2015 at 8:27:40 AM CDTTo: [redacted] <[redacted].com>Subject: Re: Bird house replica
Hello [redacted],
I sent an invoice for you through [redacted]. Shipping is $30 for a grand total of $595. If you decide to proceed you can use the invoice to complete the payment with any credit card.
I think around July 14th-18th will be possible for delivery. It will measure around 16 x 16 x 16 inches. Is that size okay? It may vary a little. It's hard to estimate exactly before we begin working on the house.
Please send the other image over. It will make a great gift!
Thanks,
Fred H[redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com
Well, our 25th Wedding Anniversary is July 14th, but we will be out of town until July 18th.
I thought since we have a silver roof and love our new house this might be a great gift for my Husband.  I would also like to know how big it would be?  Our house is not big at all so I would not want it to be huge in comparison.
Thanks for getting back to me so quickly!  I have been thinking about this gift for a long time and just saw a modern birdhouse walking a dog last week and a lightbulb went off!  I will find a better picture to send you if you think you could get it done
relatively close to the date.
Thanks again!
On Jun 8, 2015, at 8:02 PM, Fred H[redacted] <birdhousebarn@[redacted].com> wrote:
Is there a certain date you need it by? We generally say between 6-10 weeks because they are so time consuming. But if you need it sooner I may be able to complete it in time.
A lot of people give them as gifts so I try to accommodate the dates for those occasions and work on those birdhouses first.
Thanks,
Fred H[redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com
On Mon, Jun 8, 2015 at 5:57 PM, [redacted]
<[redacted].com> wrote:
What about time frame for completion?
On Jun 8, 2015, at 7:55 PM, Fred H[redacted] <birdhousebarn@[redacted].com> wrote:
Hello [redacted],
Thanks for the email. The price would be $575. Let me know if you have any questions or if you would like to proceed.
Our birdhouses are beautiful and your house will look great in birdhouse form!
Thanks,
Fred H[redacted] - The Birdhouse Barnhttp://www.thebirdhousebarn.com
On Mon, Jun 8, 2015 at 5:45 PM, [redacted]
<[redacted].com> wrote:
Hello,
I would like to get a quote on price and also time frame for a bird house replica of our home.
Thank you,
[redacted].com

The business did not respond. They simply put the package in the mail and attached the [redacted] Tracking number as their response.
I asked for a refund not the products. I have relayed to the business that I...

do NOT wish to do business with them due to their poor response time to fill orders and their constant lies about when they would ship the products.
The ONLY reason I received my products was because I filed a complaint through the Revdex.com.
I will be glad to ship the products back at their expense and prefer to have my refund as requested.
I firmly believe that I would have NEVER received my products if I wouldn't have filed a formal complaint.
Please advise as to what action can be taken to refund my money.
Thank you,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...

Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
In his response, Fred H[redacted] from the Birdhouse Barn States that by July 10th he would have tracking numbers for me on my two birdhouses. It is now July 15th and I have nothing. I have emailed him with a reminder of his promise, no response from him. Also, in an earlier private email to me, he promised tracking numbers or a reimbursement check by Friday July 10th. I would be satisfied with either,,,I am not satisfied with NOTHING And no communication.
Regards,
[redacted]

Review: I purchased a lighted farmhouse/saltbox from online company the Birdhouse Barn on 1/8/2014. According to the website, the order would take "5-7 days to package an item but since the products are handmade, it can take up to 2-3 weeks before the package is shipped." The item cost $38.99 with an additional cost of $11.05 for s/h. The order processed via paypal by the next day as shown on my [redacted] billing statement.

On 3/13/14, approximately 9 weeks after I purchased the item, I still hadn't received the package. I sent an email to the vendor's contact, [redacted], inquiring my purchase to make sure that it had gone through. [redacted] responded a week later, 3/20/14 and simply stated, "It should be leaving our workshop soon." I was a bit surprised that he didn't offer an apology, but quickly dismissed it.

On 5/01/14, 17 weeks since my purchase date, I received the package. At this point I was happy to have received my order and just assumed that I got the company at a bad time. Unfortunately when I open the box I was immediately disappointed. I have purchased a similar item (lighted saltbox) from a competitive company at a similar price and was very pleased. When searching to buy a 2nd lighted saltbox I came across a handful of companies that appeared to have identical products. I chose to go with the birdhouse barn simply because it offered a wider variety of colors and products. The product that was pictured on the website did not the match the quality of the item of the product pictured on the website. It looked as if it had been haphazardly put together, and certainly didn't appear to be made by a seasoned craftsman. When I compared it with my previously purchased saltbox the differences in quality and workmanship were even more obvious.

On the same day that I purchased the item, 5/01/14, I sent and email to expressing my disappointment. Six days later, 5/7/14, after not receiving a response I sent another email. As of today, 5/10/14, still haven't received a response. I didn't return the item because I didn't want to pay the shipping and also, because I was afraid that I wouldn't be refunded. I will return the product back to The Birdhouse Barn after I am refunded and receive funds to cover the s/h.4Desired Settlement: My desired outcome is to receive a full refund of $50.04 and if I'm required to return the item, additional funds to cover s/h fees. I also want to file this complaint to prevent other customers from having the similar disappointment. As I mentioned earlier, there are several similar companies, but obviously, they are not of equal quality and service.

Business

Response:

The customer received the product. The item is of great quality, We check everything before it leaves workshop. If she is not happy with the order I am sorry but we handcraft everything to order and we only refund items if they are lost or damaged.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I really enjoyed my purchase from The Birdhouse Barn. I ordered 2 rooster chalkboards and a saltbox house. Better than anything I've ever purchased at local arts and crafts festivals. He was wonderful to work with as well. Prices were reasonable.

Review: I ordered a custom birdhouse for $395 on 11/21/2013 - nearly 7 months ago. I paid with my [redacted] account credit card via a [redacted] invoice he sent to me. I was told that payment was required in full before production could begin but that a photo would be sent of the product prior to shipment. I have been more than patient with this man and put up with his excuses of his "mother being sick, he was so swamped, it is almost complete....a few more days, etc." This list goes on and on. When I realized I would not have it for xmas, I allowed him to focus on his busy season and not to worry about it. I would give it as a valentine's gift instead. He thanked me for my kindness and assured me it would be ready for Valentine's day. We talked specifically about what I wanted and the details. I got nothing of what I asked for. Well, here we are Memorial Day...and the product is finally here and the quality is not even close to $400! I have printouts of the email exchanges with [redacted] and myself trying to find out the status of my order. I just received the shipment after 7 months production time and it is NOT what was discussed or promised to me. I have emails explaining specific details that he promised he would do for me and be ready for xmas delivery. Today I emailed him with my dissatisfaction of the product and requested AT LEAST a $200 credit due to the product not being what we discussed. He said he will build me another one and put in the details he overlooked the first time. I don't want him to build me another one....I want to ship this back and get my back. I was willing to lose $200 on this purchase because he did, in fact, build a birdhouse (not worth even $200) but he did put some time into it. NOT seven months worth of time or detail. Now, I am not willing to lose anything. I don't want it at all because he is rude and disrespectful and said "you ordered a product, you paid for it, you received it. I'm not refunding anything!" I would rather burn it than put it up and have to view it now and think of this man being so unethical and practice such poor business practices. I am very upset that it cost so much money and took so long to get, and it is not what was promised. I'm extremely disappointed and never filed a complaint before but this man cannot be allowed to do this. I appreciate whatever help you can give. I have all of the email exchanges if that will help.Desired Settlement: I don't want the product at all and I will ship it back if he desires. I was never given the photo of the finished product prior to his shipment as promised. If I had, we could have resolved this. Now...I want nothing to do with him, his birdhouse or his business. Thank you for your time.

Business

Response:

We do not refund custom orders for any reason. After realizing this customer was dissatisfied I gave her the option is to make changes of the birdhouse frea of charge to make her happy, However customer turned down this offer. I am no long interesting in doing this now. The was beautiful and it did take a long time complete, We spent a of hours and labor on this project.