The Blue Buffalo Company, LTD

Blue Buffalo has a very specific process in place for any consumer complaints we may receiveThis process includes a review of all medical notes by our Staff Veterinarian and Legal TeamOur customer service team was in contact with this pet parent in order to start this process
and request the necessary documentsWe are still waiting for the completed claim form at this time

Complaint: ***
I am rejecting this response because: I sent in everything to Blue Buffalo and have not heard backAlso when I called the representative said I would not receive my money back even though I have receipts to prove purchase
Sincerely,
*** ***

Blue Buffalo takes all consumer complaints very seriouslyWe have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal TeamThis process begins when a pet parent contacts our customer service department directly and provides us with specific
information including medical notes and product codesI encourage this pet parent to reach out to our customer service team directly at ###-###-####

This pet parent has been in contact with our customer service department and has returned to us his claim form and his veterinary billHowever, we still require his veterinary medical notes so that we can do a complete investigation
Blue Buffalo has no reported similar
complaints or issuesHowever, we do encourage this pet parent to forward the veterinary notes with his claim form and we will push this claim through the appropriate channels and prepare a formal response after completing the investigation.
Thank you

We encourage this pet parent to continue to work with our customer service team if they were unable to get refunded for this product at the store levelAs with any canned item, damages can occur if the product is dropped or dented post productionIf a can is
damaged, spoilage can occur. All Blue Buffalo products have a 100% satisfaction guarantee, so our customer service team would be happy to help facilitate a full reimbursement for these cans

Complaint: ***
I am rejecting this response because: I was never emailed a claim formI have checked daily.
Sincerely,
*** ***

This is currently a matter of ongoing
litigation and cannot be addressed on an individual basis on the Revdex.com

Ms*** contacted our customer service department on 4/6/with the below complaintOur customer service representative asked her for some follow up information including the formula, the retailer, and the "use by" date on the bottom of the canTypically all exchanges and refunds are done at
the retailer level, but we would be willing to help Ms*** with a refund of her product if she responds with the information we requested and proof of purchase

Complaint: ***
I am rejecting this response because:I was told that *** ***(director of customer service) would call me regarding my problems with the companyShe never called even after repeated calls from me when she did not contact meI even spoke with someone from Blue Buffalo's headquarters who told me that they would escalate the complaint and request her to contact me personallyAlso, I was contacted by someone from a third party company which supposedly handles the coupon s for Blue Buffalo, and he got very sarcastic, rude ,and even yelled at me before hanging up on me(after telling me that it was costing his company over $dollars to send me a coupon_-which is absurd)I deserve better treatment than this from a company that tells everyone that they care so much, and take customer complaints seriouslyI also had other issues concerning problems with their food that I had in the past, which no one has ever addressed with meI want the entire pet parent community, and everyone who buys Blue Buffalo products to know exactly what kind of company they really are
Sincerely,
*** ***

We encourage this pet parent to continue to work with our customer service department to complete a claim form so that we can fully investigate this matterAt this time there
">has been no evidence to suggest that the feeding of BLUE, a complete and balanced diet, is correlated to disease processes such as those described by this pet parent. However, we will do a full review when we have the completed claim form and contact this pet parent directlyThank you

Complaint: [redacted]
I am rejecting this response because:
Blue Buffalo doesn't seem to understand that I DO NOT WANT MY MONEY BACK OR REPLACEMENT ITEMS!!!  I want their process inspected and corrected so an animal doesn't get sick or die.  I completely understand damaged cans but NEITHER one of the cans I am talking about were either damaged or dropped.  I had bought their food for years for 3 dogs and I would know a damaged can when I saw it first of all, second I was in the hospitality business for 25 years and worked in properties with accomplished chefs and had food safety drilled into my head and the staff I hired.... This is NOT an aftermarket problem, it is at the plant.  I have also written to the [redacted], [redacted] and several  other sources as well as posting it on [redacted].  My Vet also said it is a problem in their processing.... I will NOT rest until I am satisfied the problem has been corrected.  Contaminated food is dangerous and can cause ill and death in animals with compromised systems. They charge a tremendous amount for their produce which I was willing to pay and they advertise as "healthy" and "good"...... If nothing else, it is false advertising.  
To the Revdex.com, I thank you for your assistance and would appreciate your advice as to how to continue to pursue this problem.  To Blue Buffalo, cut the crap... what will it take for you all to clean up your act?  How many animals need to get sick and/or die before you do something?  Bet [redacted] wishes they would have acted sooner.  
Needless to say, I no longer feed my dogs and cats Blue and will NEVER use any of their products again!

Blue Buffalo takes all consumer complaints very seriously. Mr. [redacted] has been in contact with our customer service department on several occasions. We apologized for an error that occurred when he received coupons that were very close to expiration. We have since mailed...

him new coupons which he has received. (We have confirmed the tracking on the overnight envelope that we mailed.) I believe this should resolve all of Mr. [redacted] concerns but encourage him to contact us again directly if he has any further questions.

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This process begins when a pet parent contacts our Customer Service Department directly and provides...

us with specific information including medical notes and product codes. Without having this information for review, we have no way to complete our investigation. Our customer service team can be reached at [redacted]. We will also be reaching out directly to this pet parent with our claim form.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I need to submit a claim form and I am hopeful they will determine that the food was making my dog very sick.  This process is not over as I hope to be reimbursed medical, diagnostic and food expenses.  I will update you with the outcome of this case.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The Business response is ridiculous! I wrote the President and CEO. I received no response from him!  [redacted] was not professional enough to respond. I did talk to their customer Service. They were also very rude and unprofessional. I sent the UPC, Code information and receipt to [redacted] in a letter.  They admit getting the letter and UPC, but do not admit receiving the receipt and Codes off bag.  The Lady I spoke with basically called me a liar.  She was very rude. When I said I will file with the Revdex.com she laughed and said go for it!  I understand why they have a F rating with the Revdex.com. They should do the right thing and refund the money. I will never buy Blue again. I have gone on a social media campaign warning people to avoid Blue.  These people are dishonest. Their service is pathetic. I tried to work with their customer service. Petsmart told me to contact Blue. I did. The food was not quality. It was in clumps and molded. It was thrown away after getting the UPC and bag information. Blue should do the right thing and stand behind their product and refund the money. The case would be closed and I would be satisfied. Work with their customer service? I did!!! They were rude and blew me off. I wrote the President and CEO of the company! Refund the money and lets close this case!
Sincerely,
[redacted]

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place that includes a review of all information provided. This process begins when a pet parent contacts our customer service department directly and provides us with details including product codes. We...

encourage you to contact our customer service team directly at ###-###-####.

Blue Buffalo takes all consumer complaints very seriously. Ms. [redacted] was in contact with our customer service department on March 3, 2015. We are unable to provide her with a full refund because she did not have any remaining product, packaging, and/or an original receipt and she...

purchased this product over 6 months ago. She therefore does not meet the terms of our consumer satisfaction guarantee because we are unable to verify that she purchased this product. Our customer service team can be reached at [redacted] for any further questions.

All Blue Buffalo products come with a 100% satisfaction guarantee and can be returned at the store level for a full refund or exchange with a receipt. We encourage this pet parent to continue to work with our customer service team if they were unable to get refunded for this...

product at the store level for any reason.

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place when a consumer complaint comes in that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This pet parent contacted our customer service team directly on May 16, 2014 and was...

promptly e-mailed a claim form. The claim form requests specific information including medical notes and product codes. Without being able to review this information, we have no way to complete our investigation. Upon receiving a completed claim form we will begin our investigation and respond with a formal written response to this pet parent.
Thank you.

Complaint: [redacted]
I am rejecting this response because Blue Buffalo can contact me.
Let us resolve this here and now.
Sincerely,[redacted]