The Blue Buffalo Company, LTD

I had my vet write a letter in regards to seeing a number of dogs with GI issues that have resolved after changing away from Blue Buffalo Food.  It can't be more black and white that there is a problem with the food.
Please see attached letter
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, my patience is running thin since this was filed the end of May. 
Sincerely,
[redacted]

Blue Buffalo's customer service team has been in contact with this pet parent directly. We encourage her to continue to work with them and complete a claim form so we can fully investigate this matter. Thank you.

Complaint: [redacted]
I am rejecting this response because: On going or not I am not asking for Blue to admit the wrong doing
because it is apparent from past dealing  Blue Buffalo will not ever take responsibility.  Again, I am still wanting a refund of my money on the dog food.  They have a statement on the web site that they have the "True Blue Promise"  So if they actually stand behind this Promise refund my money  $219.00
Sincerely,
[redacted]

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This process begins when a pet parent contacts our customer service department directly and provides us with specific...

information including medical notes and product codes. Without being able to review this information we have not way to complete our investigation. We encourage this pet parent to contact our customer service team directly at ###-###-####. We also provided her information to our customer service team and they have sent out a claim form to begin the process. Thank you.

This pet parent has been in contact with our customer service department. Blue Buffalo has a 100% customer satisfaction guarantee and our customer service department recommended that she return her bag to the store where she purchased it for a full refund or return. We...

take all consumer complaints very seriously and have not received any other complaints of this nature.

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This process begins when a pet parent contacts our customer service department directly and provides...

us with specific information including medical notes and product codes. Without being able to review this information we have no way to complete our investigation. We encourage this pet parent to contact our customer service team directly at ###-###-####.

Review: Hello BB,Are you not reading what pet owners are saying about this poison dog food you are selling! I used one bag of this food and it almost killed both my dogs. I now have 2 vet bills, one for the emergency Room $1,100.00 because he was bleeding out is bottom, vomiting, diarrhea,hair falling out,lethargic, dehydration, weight loss, sever pain, couldn't walk anymore. They didn't think he would make it though the night. Thousands of complaints, thousands of dollars in vet bills. We tried there food now they need to pay us back. Consumer Complaints & Reviews[redacted] of [redacted], CA on Nov. 30, 2014Satisfaction Rating1/5We feed our dog, [redacted], homemade food and treats because she is allergic to wheat. I was out of the country and we ran out of treats, so my mom thought it would be okay to try her on Blue Buffalo. [redacted] nearly finished the bag before I threw the remaining handful in the trash. She became super incontinent for 10 days and then got very sick. She was hospitalized for 3 nights and the doctors kept asking if she got into rat poison because her blood work came back showing high calcium + high phosphorus which often indicates high Vitamin D. She does not have kidney failure or liver failure. I looked up on the internet about Blue Buffalo only to learn they recalled some of their food back in 2010 due to high Vitamin D and 36 dogs were very sick after consuming their product. Are they having the same problem now? We are in the process of tracking down our receipt of purchase for the treats.[redacted] of [redacted], IL on Nov. 24, 2014Satisfaction Rating1/5I have a two year old lab, I have been giving her Blue Buffalo since she was a puppy. About two weeks ago she started having bad diarrhea and vomiting. We thought maybe she got into something in the yard. We took her to the vet and they could not find anything wrong. They put her on medication and I gave her rice and meat for a few days. My husband thought it could be her food so we threw it away a fullDesired Settlement: Please investigate this product it has many problems. There are many complaints I spent 1500 total on one dog plus the bag of dog food. I have all paper work required. Please help

Review: The Blue Buffalo Co. gave the Cancer Care Fund of the [redacted] a Gift Certificate for One Full year of Blue Buffalo dog food (24 lb. bags)-12 monthly shipments to be used as a fund raising item. An attendee paid $200. for this gift as part of a silent auction and has been unable to have the company live up to its gift certificate. We have tried to contact them by phone, letter and fax and they do not respond. The event was held in June of 2015, so this has been going on for several months.Desired Settlement: Please have someone respond to this request. Signed: [redacted], Executive Director, The Cancer Care Fund of the [redacted].

Business

Response:

Blue Buffalo has been in touch with Ms. [redacted] and has resolved this situation.

Review: Hi my Yorkie had 4 beautiful healthy puppies, I started feeding them soft foods at 5-6 weeks then I started mixing there soft food with blue wilderness puppy food the chicken recipe. They started getting diarrhea. At the time I just thought it was because of the food change so I bought another bag. I wanted to feed my puppies the best and I really thought Blue was because I had used it before. My little puppies became worse. More diarrhea and then they started vomiting. The smallest puppy became very sick and lethargic she would whimper and barely make a sound. You could hear her little tummy make gurgling noises. I could not get her to eat or drink anything. My puppy was just barely 8 weeks old and weighed less than a pound. I thought they had parvo so I was going to take them to the vet. I am so sad to say she died. She was too weak and unable to thrive due to the vomiting and diarrhea the food caused. I was asked about what food she was on that maybe it was the food so I went online and read all the complaints. I immediately switched to a cheaper brand, Beyond puppy food and no more vomiting after 3 days and their stools have hardened up and are not runny, watery, or look like slimy snot. It was the dog food. You cant replace my baby puppy, so I am not sure what to do I just don't want anyone else to go through this it was so hard to see her in so much pain and be so helpless.Desired Settlement: I would like you to recall your food immediately so no one else loses their pet. Blue Wilderness chicken Recipe for puppies Sep 15 16 AH 4B 0048.

I would like the amount for 2 bags of food that I purchased from you one was around $16 on sale at [redacted] the other was not on sale $20 from [redacted].

I would like to be reimbursed for the loss of my puppy-$650

and for emotional damage for me and my family. You will never know how hard it is to watch a puppy suffer then die and later realize it was something you could have prevented just from buying a different brand of food. Please go read the complaints written about your food and please, please, please, take action its so hard to lose a pet.

Business

Response:

Blue Buffalo's customer service team has been in contact with this pet parent directly. We encourage her to continue to work with them and complete a claim form so we can fully investigate this matter. Thank you.

Review: I found out that the dog food I had purchased for my dog in 2013, and 2014 was not the quality I had been promised. I had sent an email to the company asking if there was some kind of concessions or replacement I could get from them, considering that they claim this was not something they had intentionally done with malicious intent. I had also informed them that I had no intention of trying to file on any of the class action lawsuits they are currently being threatened with.

However, their responses to my emails were anything but civil. They first told me that they intend on suing their supplier for the false product they received. I told them I just wished to have my product replaced during the period they gave (Which they only stated was prior to May 2014). The response I received was stating that I should have returned the dog food to the store for a full refund. And then even though I had not made any kind of comment about no longer purchasing their product, they responded with, and I quote "Again we are sorry BLUE did not work out for you and we wish you luck in finding a food that is right for your pet."

I felt as if this was a direct insult stating they had no desire for me to continue purchasing their product. I myself had been quite civil. I informed them I was not angry or upset, just politely requested some kind of concession for this.Desired Settlement: I had bought 1 bag of their dog food from October 2013- May 2014 as they had stated. Roughly 8 bags in the time, or roughly $190 value. I wish for this to get replaced in some manner. Whether that is through a direct cash refund, or some kind of replacement.

Business

Response:

This is currently a matter of ongoing litigation and can not be addressed on an individual basis on the Revdex.com.

Review: Purchased Blue food for my puppy. Not only did it smell funny, there was a lot of dust and white things in the bag. Tried to get the company to replace and they have refused. They are asking me for the bag which I have asthma and I thrashed immediately. I did take pictures.Desired Settlement: ASAP. This has been going on for months. Thank you.

Business

Response:

Blue Buffalo takes all consumer complaints very seriously. Ms. [redacted] was in contact with our customer service department on March 3, 2015. We are unable to provide her with a full refund because she did not have any remaining product, packaging, and/or an original receipt and she purchased this product over 6 months ago. She therefore does not meet the terms of our consumer satisfaction guarantee because we are unable to verify that she purchased this product. Our customer service team can be reached at [redacted] for any further questions.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not keep the product but told them I had pictures in my phone camera of the bag and the dog food. Therefore, that is enough proof. I sent th pictures in an email. to them.

Sincerely,

Review: Our 2 yr old lab became very ill after eating Blue Buffalo Grain Free Dog Food. She had to be hospitalized at the Vet's for 2 days with IV's and put on 4 different medications for pancreantitis. [redacted] is never given anything to eat except Blue Buffalo dog food and ice cubes. After finding out that she was sick several friends told us that their dogs were sick with the same diagnosis after eating Blue Buffalo dog food. We would spend as much money as it took to make her well but someone needs to hold this company accountable for false advertising. Their food is not the best out there. It is causing dogs to become ill. Our friends actually lost their dog 2 nights ago with issues very similar to this. Their dog ate Blue Buffalo as well. Where is the FDA for our pooches?!Desired Settlement: I would like a refund on our vet bill 732 and the amount of the dog food 56.Thankfully we still have our dog. They need to stop making dog food if it's going to make dogs sick.

Business

Response:

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place when a consumer complaint comes in that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This pet parent contacted our customer service team directly on May 16, 2014 and was promptly e-mailed a claim form. The claim form requests specific information including medical notes and product codes. Without being able to review this information, we have no way to complete our investigation. Upon receiving a completed claim form we will begin our investigation and respond with a formal written response to this pet parent.

Thank you.

I purchased a bag of blue buffalo indoor weight and hairball control for my cat on 4/29/2015. I transitioned her off of [redacted] indoor pet food and by Saturday 5/2/2015 she was throwing up and had a bad case of diarrhea. we took her to the vet and 150$ later she is resting and hopefully will recover soon. Our vet informed us that she never recommends blue for cats, and that she has had more cases than she can count of cats developing crystals in there digestive system. so we are switching back to the processed stuff, its cheaper and hasn't sent our pet to the vet.

We haven't received our $5.00 coupon? This is ridiculous!! I have never had a problem with receiving coupons before until this entire year! I am completely disappointed as a loyal Blue Buffalo customer. It is SAD that my dog can only eat Blue Buffalo. I would switch her to a new food but I an forced to stay with you. I have been emailing since Jan. 17th with no response.

Review: I have recently started to use Blue Buffalo dog food for my yorkie..Angel Pie. I was told by a blue buffalo representive in my local [redacted] that this food was the best and most healthy.. along with all the good features and benefits compared to other dog food companies. Today I went to my local [redacted] and purchased a small bag of the blue buffalo small breed for seniors. Once I returned home I opened the bag of dog food and to my surprise..BUGS came flying out of the bag!!!!! Are you kidding me???? I freaked out because they flew out and when looking inside the bag they where crawling everywhere. I immediately contacted blue buffalo after I taped the bag up and put it in 2 trash bags in my garage.. and I had to leave a message because they do not have a customer service team to take phone calls. Each time when you call you have to leave message!!! I am disgusted!!! And how do I know if the previous blue buffalo food had larva in it and my dog ate it? I don't...but it makes you wonder. With the food being as costly as it is where is the quality control??? Apparently there isn't one. The bag has this code JXXXXXX

Product_Or_Service: Blue Buffalo dog

Desired Settlement: I would like a refund and for the CEO to call me directly and explain to me how this could happen.

Business

Response:

Business Response /* (1000, 5, 2013/03/27) */

The customer contacted Blue Buffalo on March 14, 2013, regarding a purported infestation issue. Our customer service team returned the call within 2 hours. Our team informed the customer that they had not received any other similar claims of infestation and that infestation is a storage issue and not a production issue. It is impossible for any bugs to survive the manufacturing process. Infestation of any kind usually occurs at the retailer or after sale to the consumer. The pet parent did not provide any photos or further information, so with the absence of proof we encouraged the pet parent to return the bag of food to the [redacted] that they purchased it from for a full refund.

Consumer Response /* (3000, 7, 2013/03/29) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I did receive a refund at [redacted] ...and how dare they question me and doubt my complaint. I ask the rep. from blue buffalo if she wanted me to send In pictures and she responded that would not be necessary. Does blue buffalo think they are so big that they don't need me as a customer? I would have thought that they would have atleast offer me coupons for my horrible experience. And the CEO cannot even call me? Really? How hard is it to pick up the phone and apologize for my experience. Thats what I asked for andI am uunsatisfied with there responce! !!!!

Review: I purchased several 10-11 pound bags of the wilderness cat food for my cat and it has now shut down his kidneys and almost killed him. You people say your food is "the best food" or "food that is holistic" however it is making my cat so sick. And it isn't just me. There are so many other people out there that have problems with this food. My cat is a year old, and your sorry excuse of a pet food company almost killed him.Desired Settlement: I paid for 4 large bags at full price of the wilderness cat food. I have had to throw them away. I want reimbursement for all 4 bags.

Business

Response:

Blue Buffalo has a very specific process in place for any consumer complaints we may receive. This process includes a review of all medical notes by our Staff Veterinarian and Legal Team. Our customer service team was in contact with this pet parent in order to start this process and request the necessary documents. We are still waiting for the completed claim form at this time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I sent in everything to Blue Buffalo and have not heard back. Also when I called the representative said I would not receive my money back even though I have receipts to prove purchase.

Sincerely,

Review: I've recently purchased a 30lb package of Blue Buffalo Dry Dog Food. I was about to open the package to feed my three pups but decided to walk them before feeding them. As my boyfriend went out to walk them, I was at home waiting for their return. Just so happens, I was sitting in front of that package of food. After a few minutes, I realized there was something inside the package moving around. I listened for a few more minutes, and still hear something inside rambling around and eating the dog food inside. When my boyfriend returned with the dogs, we both inspected the the package and made sure it was fully sealed with no opening possible for anything to even possibly have gotten in. We suspect whatever is inside must have gotten in at the factory of Blue Buffalo when it was going through it's packaging process. My pups were just staring at the pack of food disappointed because they didn't get to eat. I don't know how to say whether I was lucky or not to have had them go for a walk first, if not I would have fed them contaminated food without knowing. As one of my pups have very sensitive intestines, I wouldn't know what would have happened to him. As of now, I still have possession of this package of food.Desired Settlement: I would like refund of my purchase. I would like Blue Buffalo to have a thorough inspection of their facility and make sure it's free of pests and rats. It is highly possible others packages that were made at the same time could have been contaminated. This raises a concern for me on how this can affect so many of our beloved pets out there that have purchased the same dog food. Blue Buffalo has a slogan on there that says "Love them like family. Feed them like family." I can't trust them.

Business

Response:

This pet parent has been in contact with our customer service department. Blue Buffalo has a 100% customer satisfaction guarantee and our customer service department recommended that she return her bag to the store where she purchased it for a full refund or return. We take all consumer complaints very seriously and have not received any other complaints of this nature.

Review: Hello, I have been feeding my two male cats the Blue Buffalo wet and dry food for the past few weeks. Maybe 3 weeks max. Just a few days ago my cat had become blocked, the vet had given me an update on the situation and had asked what food I was feeding him, I explained I was feeding the blue buffalo wet food during the day and as a supplement for his teeth and very small amount of the dry food at night. She then went on to say that she has seen many issues with animals who are on the blue buffalo diet. She explained the crystals formed in his bladder which caused him to become blocked and caused him to be in severe pain. I have since taken my other male cat which is his litter mate, off of the blue buffalo to make sure he does not have this issue. When a cat becomes blocked it starts to poison itself with the urine that cant come out, the company Blue Buffalo is poisoning my cat and causing him immense pain. Now we are stuck with expensive expensive medical bills and even with getting him unblocked there is a high chance he will become blocked again and will need the invasive surgery to turn his male parts into lady parts in order for him to live a normal life without being blocked. This is completely unacceptable and I have read many many articles as of this last week about the advertising lies. Please help me with this as I should not have to pay over $3,000 for the lies and the pain your company has caused my animal.Desired Settlement: I want Blue Buffalo to stand behind their product and pay for the medical bills they have caused my poor cat. This isnt fair for him to be going through this at all. The fact that I can barely afford the thousands of dollars this is costing to get fixed, makes the whole situation worse. I want a settlement of the cost for all of my cats medical needs due to the blue buffalo food. This issue should not have happened and I see it has happened to many unknowing pet owners just this last week.

Business

Response:

Blue Buffalo takes all consumer complaints very seriously. We have a specific process in place that includes a review of all medical notes by our Staff Veterinarian and Legal Team. This process begins when a pet parent contacts our Customer Service Department directly and provides us with specific information including medical notes and product codes. Without having this information for review, we have no way to complete our investigation. Our customer service team can be reached at [redacted]. We will also be reaching out directly to this pet parent with our claim form.

Review: To say I would be utterly dismayed by my experience with and the things I am finding out about your company, Blue Buffalo, would be a vast understatement.

My 9 month old puppy suddenly became mysteriously ill with vomiting and diarrhea over 2 months ago when he was 6 1/2 months old. My vet and I could not come to any logical conclusion why this was happening even with a fecal sample and a stomach x-ray. However, I have now, to my disbelief, discovered the reason: your company is producing food that is now toxic to pets.

2 1/2 months ago, on July 3rd and immediately prior to the fourth of July, my puppy, who was into the beginning of his second bag of Blue Buffalo, became ill with vomiting and diarrhea out of the blue. The vet prescribed [redacted] to start off with as this occurred immediately prior to a holiday, July 4th, when they were closed, and because he is conservative in his approach. When 10 days into [redacted] - which I had to buy pill pockets for to get my puppy to take - and a prescribed boiled chicken and rice diet wasn’t completely clearing the problem, I took him into the vet on July 13 where he ordered a fecal sample that came back normal - and I again bought more pill pockets for my puppy’s medication. With the diarrhea and sporadic vomiting still not completely resolving, I took my puppy back into the vet on July 17 thinking he might have a foreign object in his stomach. The vet performed a medical exam and stomach x ray, he found nothing he could identify as a cause and the stomach x ray came back normal. He then prescribed [redacted]) dog food, [redacted] dewormer packets, and a 30 day supply of [redacted] probiotic. The vet also told me to get [redacted] at a drug store and split the 20 mg tablets in half and give this to my puppy as well which I did. I returned on July 27 for more [redacted] dog food interspersed with boiled chicken and rice as the vet was not sure why the issue was not resolving and what had made my puppy so sick and upset his whole digestive system. On August 17, I returned for another bag of [redacted] dog food as well as more pill pockets for his medication.

So for not 2 days or 1 week but for 4 WEEKS, I had to keep him on this diet of boiled chicken and rice along with his [redacted] dog food. I even had to bring boiled chicken for treats to his puppy class because he could not down any regular treats. This is how persistent his diarrhea was which turned into loose stools but was not formed enough to be considered normal. Finally when he returned to normal, the diarrhea began once again as soon as he started eating Blue Buffalo despite me incorporating it gradually in his diet with his [redacted] dog food. Still, I did not stop to think it was his food. Instead, I thought he just had a sensitive stomach even though he had no problems prior to Blue Buffalo. Now finally after a good 2+ months and removing Blue Buffalo from his diet, his digestive issues disappeared. This is not a coincidence.

Doing research when a friend recommended a raw diet, I thankfully looked up Blue Buffalo again and came across your disturbing complaints which remain unaddressed, at least publicly. This has been a total nightmare and a major inconvenience, but most of all a very upsetting occurrence when I had to discover this news on my own since your company has chosen to hide this information as best as possible and not perform a recall! I now know your Blue Buffalo food caused my puppy serious digestive problems in the earliest stage of his life which could have resulted in his death had it been as bad as other complaints where pets have died! I expect to be fully compensated for this atrocity.

I have one full unopened 24 lb. bag purchased from [redacted]t without a receipt as I didn’t anticipate having to return any food. I also have 1/4 of another 24 lb. bag purchased from [redacted] in a metal tin which I am forced to now throw out.

These are the costs I have incurred due to his illness caused by your food:

Prior to July 3 and after - $180

3 bags of 24 lb. Blue Buffalo Wilderness - $180

July 3 at vet - $21

[redacted] - $13

Pill pockets - $8

July 3 after vet (vet ordered) - $ 208

4 weeks of chicken and rice diet - $208 ($7 per 3 days of chicken, $3 per 7 days of rice)

July 13 at vet - $63

Fecal sample $54

Pill pockets - $9

July 17 at vet - $228

Medical exam - $41

Stomach x ray - $131

5 lb. of [redacted] dog food - $14

[redacted] dewormer packets (2gm) - $13

[redacted] probiotic (30 day supply) - $27

July 17 after vet (vet ordered) - $13

[redacted] 10 mg - $13

July 27 - $14

5 lb. of [redacted] dog food - $14

August 17 - $23

5 lb. of [redacted] dog food - $14

Pill pockets - $9

Total of medical costs and prescribed diet - $570

Total of Blue Buffalo food - $180

TOTAL - $750

(I have receipts for all of my vet bills above that I will provide upon request).

So I have now spent $570 to treat this diarrhea and vomiting issue which was clearly a result of Blue Buffalo food which cost me an additional $180 to feed him -- to unknowingly poison him. This is indisputable given there is no other medical explanation, and hundreds of other pet parents have experienced the same exact thing when their pets consumed Blue Buffalo dog food.

With almost 400 complaints on www.[redacted].com alone all with very similar stories of multiple dogs in households all becoming sick after consuming Blue Buffalo and then immediately recovering when switching foods, it is amazing to me that you have done absolutely nothing to attempt to resolve this situation. And with pet parents with now deceased animals due to this with symptoms as terrible as seizures and pancreatitis premortem, it is astounding that you have not even issued a recall. I am beyond disgusted by posts I have read from your company with statements issued that your competitors are supposedly posting hundreds of fake stories online. This is not remotely plausible...I could see a few but not hundreds where people are telling devastating stories with detail and emotion and even pictures of their pets. I am disgusted beyond words by your lack of concern or responsibility in this matter.

I am aware of your D rating with the Revdex.com which speaks volumes about your lack of concern for your customers. Again, you stated your competitors were creating false stories. Are the consumers reporting to the Revdex.com not real consumers? Am I the only real consumer coincidentally with the same exact problem that these fake writers supposedly imagined up? Please. It’s obvious from the fact that you are not a Revdex.com accredited business and with responses such as that no one else has reported similar complaints when there are now hundreds, that this is an obvious illustration of your lack of ownership in dealing with a situation that you created.

I am aware of your history with [redacted] founding [redacted] drinks which has absolutely no relation to pet food and is a potential reason why with no significant history in pet food that this atrocity is happening.

I am aware that [redacted] sold [redacted] to [redacted] for a large cashout and is doing the same thing with Blue Buffalo, spiraling the quality of your perhaps once edible dog food downhill for the sake of a profit.

I am aware of your new leadership as of 2012 with you, Mr [redacted], as CEO, along with [redacted] as CFO, which happens to come about the same time that your food quality deteriorated. Per your own press release speaking of you, Mr. [redacted], I am aware of the following quote which deeply disturbs me: “His deep experience in infant nutrition is highly relevant to the pet food business as the psychological dynamics that drive the selection of baby food mirror those that drive the selection of food for our pet children.” So you’re aware that pet parents think of their pets as babies so you are going to capitalize on this vulnerability by creating psychologically motivating ad campaigns of “Love them like family. Feed them like family” when you are delivering food that is less than? You’re going to manipulate people, make them feel guilty, and tug at their heart strings when you in fact are not delivering what you promise? Shameful.

I am aware of your new majority ownership by equity partner [redacted] whose goal again is to cut costs and increase profits to the point as illustrated here of apparently carelessly jeopardizing the safety of your Blue Buffalo dog food, all for the sake of profit!

I am aware there is discussion about Blue Buffalo causing pet patient issues at vet conferences because the reports are so rampant and real although you deny them.

I am aware that vets are now telling their own pet parent patients about seeing cases in office of illness due to Blue Buffalo dog food although you again deny them.

I am aware of [redacted]’s refusal to the [redacted] of the Council of Revdex.coms ([redacted]) to discontinue the “no animal by-products” advertising claim on your packaging due to [redacted]’s lack of authority to enforce this, even though you changed it in your advertising claims, in magazines, and on your web site because you had too. This is a sad, yet telling statement about your company’s lack of integrity from a company who claims to adore animals but will put them at risk by misleading their pet parents!

I am aware of your previous recall in October 2010 where Blue Buffalo food contained extremely high traces of Vitamin D which resulted in toxicity due to cross-contamination where dogs “seemed to recover when the diet [was[ changed,” an awfully similar phenomenon to what is happening now but that which you don’t want to admit.

I am aware of you denying any wrongdoing time and time again and telling pet parents your staff vet can find no issues with your food despite the pet parent’s vet finding no other reasonable cause and insisting it’s your food. Why would a pet parent’s vet have a completely opposite assessment from yours? Perhaps for your company to cover something up?

I am aware of your stating over and over that there are no “reported similar complaints or issues” to pet parents who have complained about your Blue Buffalo pet food even though you are clearly flooded with complaints of the very same nature from hundreds of other pet parents.

I am also aware of the [redacted] and intend to fully use them to report this issue if I am not able to get a swift and favorable response from you and your immediate staff at your corporate office, not through your customer relations team and 800 number as this issue far exceeds a minor concern. I will not be dismissed the way you have dismissed other pet parents.

Lastly, I am aware that this is undoubtedly a multi million dollar class action lawsuit in the making, and I am happy to suggest this as a potential case to a class action law firm should it remain unresolved, so I suggest you start taking these online allegations seriously and inspect your Blue Buffalo dog food and issue an immediate recall as well as compensate the pets parents who suffered for their vet costs and the loss of their pets -- which no amount of money can compensate.

I could go on and on and recite more disturbing facts, but I won’t waste another minute of my time.

In summary, I am extremely disgusted to find yet another company who promises to deliver quality products yet truly has one interest only: making money -- and does so through the use of glossy and deceptive advertising. I will never see your brand the same way again. It was a sham what you promoted in my opinion when you do not do the right thing when the time calls for it.

I am also beyond livid that I had to waste my time writing to tell you my story and how to run your business ethically since you can’t seem to do it even after hundreds of stories being told that all mirror one another. This is no coincidence. This is no conspiracy. This is reality. And I suggest you accept it. There is clearly something very wrong with your Blue Buffalo dog food batch starting as early as or possibly before Spring 2013, and you need to do something about it or be morally and financially responsible for the deaths of more pets whom you claim to love.

Again, I am requesting a full refund for the total amount that this serious issue caused me, $750, not to mention -- which isn’t even included here and no amount of money can compensate me for -- the stress, time, and energy to look after and tend to my sick puppy who I had just gotten 3 months earlier! I would never knowingly give him anything that I thought would be unhealthy for him -- let alone make him sick. I chose your brand because of your advertising, your web site, your claims, thinking I was doing something great for my dog. It couldn’t have been further from the truth. I am resentful that you put my puppy, my baby, in harm’s way, and don’t even seem to care you are doing the same to others. If I do not receive a timely response and a refund for costs you created, I am going to lose total faith in humanity and wonder if there is any love left in this greedy world if even a company who supposedly loves pets could something so egregious.

[redacted]Desired Settlement: Refund

Business

Response:

This

pet parent has been in contact with our customer service department and they

have sent her all the appropriate claim forms to fill out and return. We are

currently waiting for the paperwork to be returned to us so we can push this

claim through the appropriate channels and draft a formal response after

completing an investigation. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I will send the paperwork and claim form once I have had a chance to get the medical notes and test results from the vet as invoices are not sufficient for Blue Buffalo. I have no issue sending the entire record of my pet but it causes me great concern to hear many other pet parents' rejection of their claims as Blue Buffalo's staff vet is operating in the company's interest and claiming there is no link to the food. As it is not in their best interest to admit wrongdoing, I do not know that my claim will be taken seriously.