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The Brick Warehouse LP(Edmonton)

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Reviews The Brick Warehouse LP(Edmonton)

The Brick Warehouse LP(Edmonton) Reviews (464)

Initial Business Response /* (1000, 5, 2016/06/07) */
I have contacted the customer and we have agreed to return his original TV and Blu-Ray player as requested
Initial Consumer Rebuttal /* (2000, 7, 2016/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
i
chose to accept the response from the business because they did return my items BUT they only did so after this complaint and promise of legal action*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

We apologize for the inconvenience that has been incurred by the customer in regards to the living room tableWe understand this can be a frustrating experience, but as per The Bricks' Satisfaction Policy, we do not offer returns or refunds once customer has taken possession of the productPlease
see the in formation provided here on the website: http://www.thebrick.com/satisfaction-guaranteeUnder extenuating circumstances we offer the customer the choice to have a reselection, order parts when necessary or even offer a settlement credit for compensation in the event where other options may not be available or satisfactory. We feel the offers made by the store manager are fair and just considering the situation

Complaint: ***
I am rejecting this response because:Even if The Brick allows its employees to take time off paid or unpaid just to get the warranty service which their employees purchased, it is unjustified for The Brick to expect other employers to follow their leadWhy a paying customer must request time off from employer for a service which was sold during after core business hours or weekendsThis is manipulation and exploitation of customers and they should have revealed this strategy at the time of selling warranty. I expect them to repair the love seat and then offer me full refund after this full disclosure on their unstated limitations in providing warranty service.
Sincerely,
*** ***

Thank you for letting us know of your concerns, and we are sorry to hear of your disappointment with this situation.We would be more than happy to look into your situation further therefore require more informationIf you could please provide either your sales order invoice or phone number on file
it would be much appreciated

Store manager has contacted customer and left a voicemailFile will be updated further once manager has been able to speak to customer

Initial Business Response /* (1000, 5, 2016/03/10) */
Customer has been contacted by our warranty supervisor
*** PARTS ORDERED AND INSTALLED
*** PARTS ORDERED & INSTALLED
*** NO PARTS ORDERED NO PARTS INSTALLED
*** Tech was sent out yesterday March 9th to complete the
repairs
The customer doesn't qualify for replacement

Complaint: ***
I am rejecting this response because: I am not going to have this matter closedThis store has being apologizing with one excuse other another Until I have a microwave in my home - their response does not satisfy me *** *** * *** *** *** *** *** *** * *** *** *** *** *** *** *** ***
Sincerely,
*** ***

We thank you for letting us know of your concerns, and we are sorry to hear about your defective productIn regards to customer service and escalated cases, our stores and their respective management teams are responsible for these. We do apologize on behalf of The Brick if there were any
misunderstandings or inconveniences to youwe have reviewed your concerns and the defect you have reported isn’t something covered under the extended warrantyWe understand you may disagree with this decisionYour business is important to us and we do not wish to lose you as a customerWe will be pleased to offer great pricing on your next purchase.Once again, our apologies for any inconvenience you may have experiencedWe fully understand you may be disappointed with our decision. We have enclosed a copy of the warranty section that applies to your concerns and also sent a link to our complete Warranty Terms and Conditions on our websiteFURNITURE SERVICE AGREEMENT TERMS AND CONDITIONS, LIMITATIONS AND EXCLUSIONS Peeling and cracking will only be covered within the 1st year manufacture warranty period. https://www.thebrick.com/furniture-protection https://www.thebrick.com/custompage/?cpId=3556We appreciate you letting us know of your concern as with feedback from our customer we learn and grow as a companyWe hope you understand that we have to adhere to our policies

Revdex.com:
The Brick is asking for my phone number to access my account to themThe phone # used during the purchase is ***
Sincerely,
Narciso ***

We are sorry to hear of your disappointment in regards to product delay, and apologize on The Bricks behalf for all inconveniences and frustration this may have caused.We would be more than happy to look into your situation further therefore require more informationIf you could please provide the
sales order invoice it would be much appreciated

Initial Business Response /* (1000, 5, 2016/04/22) */
Spoke with clientAdvised that when new shipment arrives we will have unit personally inspected at our warehouse before deliveringApologized for this incident and let client know we would research further into the piece she received to try
and determine how it arrived to her home damagedWill be calling customer back within hours with follow up
Initial Consumer Rebuttal /* (3000, 7, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The operation manager called me and what is posted in their response happened but they didn't get back to me after hr and until now!!I will receive the new Sofa as mentioned on May so I can't say I am satisfied or not until I see the product
Thanks
Final Consumer Response /* (3000, 14, 2016/05/18) */
Hi There,
as this complaint was closed before I receive the product, I want to reopen it again as I received the product yesterday (Love seat) not inspected by QC the brick as I was told by the operation Manager that it will be opened, inspected and stamped before delivery to me.! then for my bad luck or their bad luck the love seat for the second time was damaged from the sidedelivery team took photos and reported the casethey left the love seat until another deliveryI contacted the store another manager replied me she apologized and will do another deliveryNOW her apology is completely refused, the first time the manager apologized and said trust me it will be inspectedENOUGH APOLOGIES, I don't trust the brick any moreNOW I want my Love seat and *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (4000, 16, 2016/06/02) */
Customer has spoken with our management team, settlement was offered to keep the one in their home which customer agreed

Initial Business Response /* (1000, 8, 2016/06/20) */
This has been resolved, we are exchanging the sofa for the clientI have spoken to him and he is aware that we are waiting for the stock to come in
Initial Consumer Rebuttal /* (3000, 10, 2016/06/22) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I never got call from Brick after I made my claim and now it's over months and my claim is still pending and I am still waiting for my sofa
But I don't know why they mentioned me after my claim that they will order the part
*** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

*** ***
I am rejecting this response because:
***
*** ***I do not accept this response, because we were told it is a plush mattress which it is not it is like sleeping on a hardwood floorMy husband and myself have being miserable ever since we bough this mattress due that we wake up in the morning with sore back and restless night sleep. We exchange the same mattress with the floor model thinking the first mattress was defectiveOn the first night we found out this mattress preform in the same manner. Could not get a good night sleep on it.The sales consultants are incompetent due to a lack of knowledge, because when we went to purchase our mattress we requested a plush soft mattressThey are not knowledgeable and should not be selling mattresses to the consumers without being properly trained.We did an online search for this mattress and found out it is a Sealy firm mattress not a soft plush mattress which we did not request to purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Joylyn ***

Complaint: ***
I am rejecting this response because:I got a call from the Store manager telling that a technician will call and set up an
appointment, Technician did call and we had to set up the appointment for Thursday 12pm as he mentioned that he doesn't do house calls post 12pm,hence I had to be at home and wait for him , so I waited till 1pm and called him and had to leave a voice message, Then I waited for more hour and then called the store manger telling him that the technician did not show up for which he Apologized and said will find out the cause for No show and told me to expect a call so I waited and waited and he didn't call nor show up.I did feel the genuineness of the store manger when he called or when I called back but Apology and sincerity did not solve my problem and wasted my whole day and made me more upset and hurtLooks like they don't care or just killing time
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I do not want it repaired I want it replaced
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2016/02/05) */
Thank you for taking the time for sending in your complaintWe are very sorry to hear about this experienceWe would be more than happy to look into your situation further but require more informationIf you could please provide either your
sales order invoice or phone number on file it would be much appreciatedWe will gladly direct your concerns to the appropriate contact to review
Initial Consumer Rebuttal /* (3000, 16, 2016/03/16) */
Been in contact with the brick over this issue for four monthsThey finally sent a repair guy out to look at this issue on February 22, Repair guy said it is there mess up and the floor should be replacedWas also told we would be contacted within days and on March , we had to go into the store and talk to someone because they shut down the customer care phone lineWe were told they will not replace the floor because we took longer then weeks to report the issue
Final Business Response /* (4000, 18, 2016/03/17) */
We are sorry to hear about your experienceWe would be more than happy to look into your situation further therefore require more informationIf you could please provide your sales order invoice or phone number on file it would be much appreciated
Final Consumer Response /* (4200, 20, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because nothing is being done, if we come to a resolution when they call us I will change my response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Delivery has been completed on June 22nd 2016, we are truly sorry for any inconveniences and frustration this may have caused

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Address: 16930 114 Ave NW, Edmonton, Alberta, Canada, T5M 3S2

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