The Brick Warehouse LP(Edmonton)

Customer has been contacted by store manager, delivery is confirmed for June 11th Credit in the amount of 175$ was provided for the extended wait

Our policy states Your redemption credit is available for up to days after the expiration of the warranty period.The customer visited the store to make a purchase using their Full Circle Credit on boxing day ( [redacted] ) which the extended warranty wasn't expiredIn this case, the ottoman chosen by the customer is advertised 229.97$, if they are still interested in purchasing the product we would be more than happy to offer it at 100.00$ + tax

[redacted] I am rejecting this response because:This answer is absolutely unacceptable and is the same answer that we have been receiving when trying to get this dealt with for multiple monthsThis answer has nothing to do with nor does it address the actually reasons for my complaintIt seems that this company just gives the same generic answer when they don't want to help someone It seems that they think that I'm just trying to get my damages covered by the warranty Which is not the caseThey seem to have neglected to even read the complaint in the first place, and failed to address any of the issues which are the following: You're stating that "these types" of damages are not covered and have reiterated this fact in your replyAs I explained in my complaint, no one, not you and not me, is even sure how the damages happened If we can't be sure how they happened how can you know that they not covered by the warranty? These damages could have in fact occurred because of neglect by your team and your staffYou refuse to acknowledge thisThe love seat had no rips and tears in the protective plastic, and it was never ever mishandled in our careHowever, there were multiple spots of damage found AFTER unwrapping it.Since you seem to believe that we were the cause of the damage, then I'd like to see where in the Fine print of our warrant that it states that that "these kinds of damages are covered" The warranty clearly states that it covers all "accidental rips and tears." Show me where you are legally allowed to deny me of my warranty because of the type of rip or tear or because of how it occurredThis was never explained to me when I purchased the warranty, and proof of this has never been provided to me You can't just say you warranty doesn't cover things and expect people to just be OK with that and take your word for itYour furniture is a very poorly made and is in fact falling apart only five months after purchasingThe arm is loose, the leather is paper thin, and pieces of the couch are coming off onto our wall You offer me preferred pricing, but why would I ever buy your furniture again? In conclusion, I want at least a partial refund for my purchase [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/06/03) */ Unit was returned, customer has been contacted Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are very pleased with quick response to picking up the fridge [redacted]

Complaint: [redacted] I am rejecting this response because: the store person assured my wife that they would take back old furniture that is being replaced, and now they are going back on their word Why is it that they say something and later on retract what they assured us about This is what is causing so much hassles Regarding delivery of the pending sofa sets, we accept the fact that shipment may be a little late, and we can afford to wait till last week of August or early September if need be.Thank you, Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 6, 2016/04/14) */ I have received a full refund dated April 11th

We apologize on The Bricks behalf for all inconviniences and frustration this may have causedWe are presently waiting for new stock to be received from the manufacture which is scheduled to arrive approximately mid MarchOnce product has been received by the manufacture the brick in Lasalle will be in contact with the customer to confirm delivery exchange

Regional Operation Manager has reached out to [redacted] to address their concerns. We are sorry to hear of your disappointment with regards to a recent experience. On behalf of The Brick please accept our apologies for any inconveniences this situation may have caused. Sectional was picked up by the... customer on September 19th 2017, and reported the following day they had the wrong side sectional as well there is some damage on the product. [redacted] *** For the above inconveniences we offered to process replacement and confirmed the exchange for September 22nd 2017 with delivery service at no extra cost to them.

Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ We have contacted customer and offered her a credit to help pay for truck/movers to pick up and drop off since she loves outside our delivery zone and purchased clearance from our store to replace her items under warrantyAlternatively if this does not work we will offer her to reselect her item to something we can deliver from our distribution centerCustomer will call us back friday with a decision

After review of the photos on the work order, it has been confirmed that the ITEM CODE: [redacted] *** $ bed frame is not in current useThe bed frame appears to be an *** style frame, which the center support does not have a leg in the middleAs stated previously, we will have this reviewed and sent to the manufacturer for approval/denial as they are the warranty holder and are the sole decision maker in claims

Sales Order Invoice [redacted] - Reference customer code [redacted] Fridge was delivered on December 16th 2015, any damages need to be reported within the days of delivery.Customer has been advised

Thank you for taking the time for sending in your complaintWe would be more than happy to look into your situation further therefore require more informationIf you could please provide either your sales order invoice or phone number on file it would be much appreciated

Complaint: [redacted] I am rejecting this response because:As soon as I receive the total refund ,I will update the Revdex.com file Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] I am rejecting this response because: I mentioned to the service Technician about the noise when it was not that loud and he told me it was normalIT WAS UNDER WARRANTY BACK WHEN I CALLED FOR SERVICE on Jan of Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:We want to reiterate the telephone conversation was clear to my husband It will be repaired is what the manager indicatedwhy does he keep insisting now it is solely an assessmentThe outcome we are seeking is we want the bed fixed, NOT ASSESSEDWe are not being unreasonable.We maintain that the warranty speaks for itself and The Brick needs to do the right thing and honour the warrantyWe also want to be compensated for this, The Brick should also be providing some sort of customer service incentive to keep their customers and to mend their dissatisfaction even with repairing this! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Customer has been contacted by our warranty management team, and has been provided with optionsCustomer is to call back with decision

Store management team has tried reaching out to the customer, voicemail was left in order to discuss further

Complaint: [redacted] Please find attached my sales invoicePlease note that I decided to pick up the order and was refunded the delivery fee.I look forward to hearing from you, Sincerely, [redacted]

Customer sent an email indicating that he spoke to the store over the weekend and the file could be resolved