The Brick Warehouse LP(Edmonton)

Complaint: [redacted] I am rejecting this response because: the reason this should not be rejected is what started out as a small tear (2-inches) was immediately reported but in the following months it took for someone to come out it then became much worseThe lack of a timely inspection and having someone come out to view and properly repair my couch is what has caused my couch to become unusable Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was never told I only had days to either a) get a new couch set or b) keep the couch and receive an instore credit (my options)Please provide me where I signed or consented to days on the warranty claim as I had bought extended warranty for years which is up in Feb [redacted] I understand that the value of the couch would be depreciated and I may not receive the same amount of money, but I should still get something as it is STILL under warranty Sincerely, [redacted]

Store management met with the customer, and agreed to reselect another living room setDelivery has been set & confirmed for the 15th of August

Good afternoon,Just giving you a update about this complaintSo after being told yesterday to call the brick back today by a women named Tandre it turns out Tandra is off today and the fridge that they said would be delivered is now out of stock and discontinuedSo after waiting months for this fridge it’s now discontinued and we are left with a damaged/dented fridge.Please let me know when or if there is ever a response from the brick about this.Thank you, [redacted] Sent from my [redacted]

Thank you for bringing this matter to our attention, we are sorry to hear of your disappointment with regards to a recent experienceWe would be more than happy to look into your situation further therefore require more informationIf you could please provide the sales order invoice it would be much appreciated

We are sorry to hear your product was received damaged twice, and can certainly understand your disappointmentWe have reviewed your file and have some options for you1) Pickup [redacted] document [redacted] on next available delivery date (prior to the camp ground closing) as the product needs to be returned and cannot be left for several months - The Brick would then deliver the product from document [redacted] once the camp ground is reopened (May 2018).OR2) Customer paid 387.50$ + tax for this item [redacted] do to promotional offer, We can offer to keep the one you presently have AS IS with a refund in the amount paid (387.50$ + tax) which item would no longer be covered under warranty do to settlementComments have been keyed in your main account with the options provided

Complaint: [redacted] I am rejecting this response because: it was totally a lie because I do have my voice mail set up there was no message left by them and I got a call from some number and when I reached back the same numbetr few times it was saying line busy and the number is not from the store They can email me if they can't reach me on phone or they can leave a voice message Sincerely, [redacted]

Revdex.com: Hello,Please close this file as this case has been resolved.Thank you , [redacted]

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** * *** *** *** *** *** ** *** *** *** *** *** *** *** ** * *** *** *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** Thank you for your assistance.
Sincerely,
*** ***

Thank you for taking the time to share your concerns with usWe are so sorry to hear your hood fan is not functioning, we understand this can be frustratingOur policy indicates any defects or damages must be reported within three days of delivery/pick up of the productThe unit would
be under the manufacturers warranty, and we can only approve replacement at their direction.A Request for replacement has been sent to the manufacturer and we are presently waiting on a response

Dylan from our management team has reached out to the customer to address their concerns, and explained the warranty terms and conditionRepairs will be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,but I will close this case only, once I receive the love seat and completely satisfied, then I will inform the Revdex.com
Sincerely
*** ***

The product has no defect at present, as stated in the correspondence and inspection report this is how the product is madeNo repairs are necessary and a replacement is not warrantable since the sofa is not defective

Revdex.com:The resolution reached between Christina W*** and myself is the payment of $+ TAX = $in cash,rather than store credit
MsW*** works for *** which handles the Brick's warranty I have not received the funds yet, she estimates it will take about two weeks to send the cheque MsW*** also claimed that the warranty for the washer is separate from the dryer Since there are no claims on the washer yet, I would be eligible for $in store credit at the end of the warranty term if no claims are made on the washer
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I bought a NEW product from your store. I received a damaged product out of the box. No policy can absolve your company of this fact. This could be categorized as a bait and switch scam. All your company had to do was to replace the product or push the manufacturer to replace the product. This was not too much to ask. Instead we keep getting the same run around, when if any of this had been focused on fixing the problem, I'm sure we could have fixed it. I will be escalating this to other levels that might warrant a reasonable response or solution (including the ministry of consumer affairs and Small Claims Court if needed). You can actually have someone call me or contact me to try to resolve this as this would be the best option.
Sincerely,
*** ***

Store management team has been in contact with the customer, damages caused by corrosive products aren't covered by the extended warrantyAs good will gesture, replacement was offered therefore this item is
discontinued by the manufactureCustomer will be visiting the store to discuss further options with store manager for replacement. Thank you

Customer has been contacted by the management team, He is getting a refund of the amount he paid for the dryer and shopping elsewhere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/02/26) */
Customer has already been contacted by our warranty supervisor, we have filled our warranty obligation by replacing the defective railsIf customer wishes to have service for installation there is additional cost as the warranty program doesn't
cover
Initial Consumer Rebuttal /* (3000, 8, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still not satisfiedI do not believe that I should have to pay for a warranty issueMy bed is now broken as it collapsed during the night***
Final Business Response /* (4000, 10, 2016/03/07) */
Our warranty supervisor has tried calling the customer to discuss furtherA voicemail message was leftWaiting for a call back to assist
Final Consumer Response /* (4200, 13, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Spoke to supervisor, wasnt resolved!

Initial Business Response /* (1000, 14, 2016/04/13) */
Customer has been contacted by the store management team, new service call is being opened for a technician to go out and assess the item
Initial Consumer Rebuttal /* (2000, 16, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Final Business Response /* (4000, 31, 2016/05/06) */
Voicemail has been left for the customer to call the store back, inspection report was reviewed and comments have been keyed in customers main file with options
Final Consumer Response /* (4200, 33, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Brick is offering either $store credit or replacement of equal valueI've checked their website and the only sofa styles that are suitable for us are the *** styles, *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** As I've said before, all we wanted was to get the sofas repaired, but the Brick is not willing to do that, too much moneyWe really like the design, colour and leather quality*** *** *** *** We paid for extended warrantyWe are not happy with a sofa that lasts monthsIf they refuse to repair it, then we would like our money back so that we can purchase something that is made properly