The Brick Warehouse LP(Edmonton)

*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.A resolution has been agreed uponNo further issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because of what Sagar had said in his response The initial call was made well before the warranty expired (a couple of months) With respect to due diligence, I disagree as the Brick did not follow up on several occasions as highlighted by the original complaint It was only until filing a written complaint and sending the complaint to both the Brick head office and to the Brick location from which the couches were purchased that the Manager, Vicki did call back (this was some 2-weeks after the initial discussion with the CSR Martina, advising us that our situation would be escalated) I spoke to Sagar on Thursday April 13th, and we had arrived at a common ground I had requested a service technician come to the house again to assess the condition of the couches Since this was the point of disagreement (of what the technician had verbally communicated to me in person and what he had written in his report to the Brick)Sagar agreed that this would be a fair practice, however, he would have to speak to someone above him and will confirm by the Tuesday, April 25th I spoke to Sagar yesterday, and he notified me that the Brick will not be sending someone and are sticking with the original report, that this is wear and tear and therefore not covered by the warrantyI think as the consumer we have been more than accommodating to find a resolution for our disagreement However, the Brick has maintained there stance The couches are covered under the extending warranty and we feel that we have made a considerable compromise in asking to have someone take a look at the couches again
Sincerely,
*** ***

Store manager contacted the customer to address their concerns and apologized for the inconveniences this situation has causedAll special Make To Order products need to be fully paid prior to order

Customer Code; *** - Customer has re-selected on invoice ***, management team assisted customer by providing great pricing (paid additional 100$ & delivery fee).My apologies on The Bricks behalf for all inconveniences and frustration this may have caused

Initial Business Response /* (1000, 6, 2016/03/16) */
Thank you for taking the time for sending in your complaintWe would be more than happy to look into your situation further therefore require more informationIf you could please provide either your sales order invoice or phone number on file
it would be much appreciated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to thank you for your help in resolving this
Sincerely,
*** ***

We apologize that we are unable to send a tech to the home of this customer in a time frame suitable to them. As in all businesses we cannot always have hours for repair technicians (third party contractors) that coincide with our store opening hours. We too would not want to use a
vacation day for such issues but usually employers are willing to have some leeway in this as the Brick is. The appointment once scheduled should not take an entire day to completeOur management team will be in contact with the customer to discuss further

We are truly sorry to hear no further contact was made by the store.Our store management team has been advised authorization was provided by *** ***, customer will be contacted with directions for replacement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customer has been contacted by our management team, Extended Warranty expired September 9th and customer had days to redeem credit towards an accessory / furniture /
mattressThe store is offering to assist the customer by providing them discounts on their next purchases to try and equal the amount of the said credit they were to receive

Initial Business Response /* (1000, 5, 2016/03/22) */
Thank you for taking the time for sending in your complaintWe would be more than happy to look into your situation further therefore require more informationIf you could please provide either your sales order invoice or phone number on file
it would be much appreciatedThe phone numbers provided above don't give me access to your file
Sincerely
Initial Consumer Rebuttal /* (3000, 7, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My invoice number is:***
The phone number on our account should be ***
Final Business Response /* (4000, 9, 2016/03/25) */
We truly apologize on The Bricks behalf for all inconveniences and frustration this may have causedReference event ***, tech visited customers home on March 19th and completed the repairs with the correct parts
Final Consumer Response /* (4200, 11, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***
My resolution request was not to have the couch repaired***
I AM REQUESTING A REFUND
***
***
***

Event *** was opened on June 9th 2016Technician was scheduled for June 13th 2016, therefore do to the unit not functional tech was sent out on June 10th to assess.Parts were orderedTechnician received parts and returned June 22nd to complete the repairs.We are truly sorry for any
inconveniences and frustration this may have caused.When customer purchases the extended warranty, the extended warranty program offers a one time food spoilage form which *** would be more than happy to provide the customerA loaner wasn't provided, as no unit was available and proceeded to receive parts in a timely manner

Initial Business Response /* (1000, 8, 2016/06/01) */
Voicemail has been left by management to follow up on customers concernsWe would be more than happy to have a technician sent out to reassess the item
Initial Consumer Rebuttal /* (2000, 12, 2016/06/02) */
I will say that this is
conditionally resolved at this point in time subject to an acceptable action that the business may do on and after actual assessment
Thanks,
***

Pickup for remaining mattresses has been confirmed by management

Voicemail message was left by the management team, waiting for a call back from the customer in order to discuss further

We are sorry to hear of your disappointment with regards to your account, and would be more than happy to look intoThe information provided was not sufficient enough to access the fileWe require the phone number used at the time of purchase, invoice number or account number to access file

Complaint: ***
I am rejecting this response because: The hoses were promised to me because the ones I had got damaged due to so many times of install and uninstall because of the defective washing machines I was given. They had promised it to me at the time of the last washing machine delivery but failed to do that so I had to go pick it up from the storeSo far, I have had days I had to be available all day for delivery and exchange, received defective machines, and one time the delivery men noticed a large dent on the washing machine after removing the box even before delivering it in, so they returned the washing machine. * *** * *** *** *** *** *** *** *** *** *** *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I haven't done anything or caused anything for this to happenI don't approve of it whatsoeverThis lady that sold me my tv didn't even give me my warranty she gave me a brochure and sai that was your warranty *** *** ** *** *** *** *** I'm here stuck with a broken tv that I didn't even do *** ** *** *** ***! I'm not asking for my money back I'm only asking for you to replace it or fix itif I was told the wrong onformation and was sold a tv plus a warranty that was told to me that impact damage covers it and in the end it doesn't how is that my fault you guys gave me the wrong information *** * *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ***
Sincerely,
*** ***

An exchange was processed, and delivered to the customer on the 23rd of February 2017In regards to damage they are dealing with *** on this issue

*** *** I'm looking for a replacementThank you Best Regards,*** ***