The Frog And The Princess

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At one point when I contacted the business they had stated it was credited February *** It should not take a month to show in my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: The refund owed me has now been credited back to our accountThe business response implied this had been done prior to the Revdex.com complaint ID [redacted] That was not the caseBut as of 115, it is now resolvedThank you for your assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello, this order was 100% refunded and we advise the customer to contact us regarding this as this refund posted weeks ago

I placed my order for bedding on March [redacted] and still have not gotten itI have called and emailed themThey told me over a month ago that I would be refunded my money and have not so farMy quilt is on their site to orderI would like to receive my merchandise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have contacted this Company from website info: [redacted] by email twice & by phone timesOn I purchased a wall poster on line & paid with my credit cardI had ordered for a Christmas giftA week prior to Christmas I called for updated delivery statusI was told on the phone it would be shipped out immediatelyIn January,I called because I did not receive shipment and I now wanted a refundI was told by Kate that the refund would be processedI filed a claim with you on this approxmy credit card has not been refundedIn that email I was given a contact of [redacted] which came back to my inbox undeliverableMy desired outcome is to receive my $refunded to my credit card [redacted]

We have responded to this customer via email and can forward the emails if needed, she has been refunded in full for this order, unfortunately we are having a issue with our third party vendor involved in this custom order Our customer has been refunded and sent a email regarding this today with a receipt of refund

This complaint mirrors many complaints filed prior to mineOn I placed an order for a "funky diva" bracelet which was listed as a "quick ship" purchase item The following day, on 122016, my bank account was billed $for the purchaseTo this date I have not received the item, despite multiple attempts to reach the company by email and phoneI left email messages on 12/ [redacted] and 12/ [redacted] with no responseBy the way, the website reports a 24hr response time In addition, I placed several calls to the company number and left multiple voice mail messages, however, never received a follow up phone callAs of late December, the phone number listed on the website is no longer a working number ( I tried to call it again just before filing this complaint)Please look at the list of complaints filed against this companyMy story is similar to many othersIf this company is not filling orders or answering emails and no longer has a working number, then why is their websit

Goodmorning, I am sincerely sorry for any confusion our customer service department caused I reviewed this and the tracking that was sent to you was a valid tracking and it is showing as delivered on the *** I am going to look into all the communication between our staff and yourself regarding this further and take any appropriate action necessary

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This Company "never" refunded my money for two month'sI filed a dispute with my bank, my bank credited the $to my account last Friday In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The replacement that was mailed to her was delivered two weeks ago via the USPS, the tracking is below: Tracking: [redacted]

I placed an order for wall decals on January **, and payment was made and extracted out of my account the same dayTo date, I still have not received my order My initial inquiry was sent via email to their customer service inquiry email box on I was advised via email response that: "I am so sorry for the delayTwo of your items are holding up the order as they are on a slight back order however I will have the other items released and shipped today and send over the tracking information." My third inquiry was sent on 3/*/requesting a refund to be deposited back into my account since I have still not received my order or tracking/shipping informationI have not received a response to date for my third inquiry

I cannot see the customers response? However, a replacement has already been shipped for her and will be delivered tomorrow We ask that all communication please be sent to our customer service department

On 1116, I ordered a 12"x12" sheet of removable dinosaur decals costing $The said amount was immediately taken from my accountBut to date, I cannot reach any of the numbers given for this company, nor have they return any of my voice messages I had no gift for my great grandson for ChristmasI had to order another gift for him but it won't arrive until the end of January! Try explaining all this to a year old! The reference # for this order is [redacted]

We spoke to this customer on Friday, a replacement had been already sent for her and it was delivered days ago, thank you

Better Business Bureaat: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I cannot say the matter has been resolved until I either receive what I ordered or receive a refund If either happens then I will be able to say at that time it is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I filed a complaint against a company, The Frog & the Prince aka [redacted] on I did not respond concerning my complaint on the Revdex.com website as I was speaking with representatives of the company and the only response I could give on the website was "yes, my complaint is resolved" or "no, I am unhappy with their response"They told me that they would offer me a refund, which is what I wantedI was waiting for the refund to go through in order to issue my responseThey also finally sent me my order a week or so after filing the complaintI had already ordered a replacement product from a competitor and received it by then so I returned their orderThey claimed that the credit had not been issued at that point because my order had shippedI returned my order from them, provided them with the tracking information and again they promised me a refund and I still have not received it (not to mention that I'm now out an additional $for shipping their order back)So to finally be able to answer the Revdex.com, no I am not happy with the company's response and I do not consider this matter (or complaint) closedPlease let me know if you need anything else from meThank you, [redacted] Sincerely, [redacted]

At this time, I have been contacted directly by The Frog And The Princess regarding complaint ID [redacted] , however my complaint has NOT been... resolved because: The company did not ship the items until April [redacted] (2 months after the order has been placed). in addition, the wrong items were sent. In my order, I have specifically asked the flowers to be 'light pink'. the order that was shipped had pink flowers, which do not match the wall in my house. I am very disappointed with this company and feel they do not put in any efforts into satisfying their customers. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

This was refunded for the customer:
_rdeditor_exists="1"> ***
***
***

I placed an order for a wall decal on 4/**/I sent an email inquiry on these dates regarding the status of my order:
May **,
June **,
June **,
I received a reply on June ** from Kate stating "I will refund you in fullThank you"
It is July ** and I have still not received my refund