The Frog And The Princess

I ordered a product one month agoIt has not been shippedI cannot reach the business for refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ordered product on November *, Received order summary on November *,
Company has not provided a tracking number
1st attempt Contacted company via email on November **, requesting information about package and inquired about a tracking number
2nd attempt contact company again on November **, requesting an tracking number
3rd attempt Contacted company on November **, to see if they exist

I placed an order for wall decals on January **, and payment was made and extracted out of my account the same dayTo date, I still have not received my order
My initial inquiry was sent via email to their customer service inquiry email box on 2/*/inquiring about my order, specifically shipping statusI was advised it would be delivered by end of weekMy second inquiry to advise on order status and tracking information was sent on 2/**/I was advised via email response that: "I am so sorry for the delayTwo of your items are holding up the order as they are on a slight back order however I will have the other items released and shipped today and send over the tracking information." My third inquiry was sent on 3/*/requesting a refund to be deposited back into my account since I have still not received my order or tracking/shipping informationI have not received a response to date for my third inquiry

I ordered construction vehicles wall decals for a birthday party and never received them My credit card was charged right away but nothing was ever delivered I emailed and called the business directly multiple times but never received a response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The purchases are still in New York when I track them via ***I would also like to know why your business was dishonest when communicating with me over the past four weeks from our first email on Dec **/up to today when customer service was telling me numerous times that my wall stickers were on their way when I can see on *** that my purchases were only in fact requested to be picked up at your warehouse in Bellport on only January **/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

This complaint mirrors many complaints filed prior to mineOn 12/**/I placed an order for a "funky diva" bracelet which was listed as a "quick ship" purchase item The following day, on 12/**/2016, my bank account was billed $for the purchaseTo this date I have not received the item, despite multiple attempts to reach the company by email and phoneI left email messages on 12/** and 12/** with no responseBy the way, the website reports a 24hr response time In addition, I placed several calls to the company number and left multiple voice mail messages, however, never received a follow up phone callAs of late December, the phone number listed on the website is no longer a working number ( I tried to call it again just before filing this complaint)Please look at the list of complaints filed against this companyMy story is similar to many othersIf this company is not filling orders or answering emails and no longer has a working number, then why is their websit

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the refund yetWhen the refund has been completed I will consider this complaint resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello! Our toll free number is not out of service, some international areas need to call our local number which is ###-###-####. We can also be reached via email monday through friday. The tracking is showing as in transit and should be to you early next week: here is the link for
your tracking, thank you.***

On 11/**/16, I ordered a 12"x12" sheet of removable dinosaur decals costing $The said amount was immediately taken from my accountBut to date, I cannot reach any of the numbers given for this company, nor have they return any of my voice messages
I had no gift for my great grandson for ChristmasI had to order another gift for him but it won't arrive until the end of January! Try explaining all this to a year old!
The reference # for this order is ***

I ordered items on 09/**/where the item stated it would ship in 2-weeksAfter a month, the items didn't arrive so I tried to contact the company I emailed three times and called twice during their business hours leaving messages both timesI am very disappointed in the complete lack of customer serviceI was charged for a product that simply never arrived

Customer has been advised that a replacement shipment would be shipped for them and is shipping today due to a backorder. Tracking will be emailed to them

I placed my order for bedding on March ** and still have not gotten itI have called and emailed themThey told me over a month ago that I would be refunded my money and have not so farMy quilt is on their site to orderI would like to receive my merchandise

Why is this business continuing to have a web site in order to steal peoples money? I ordered something from them on Nov*** My product never came even though my credit card was charged the same day I placed the orderNobody will answer emails and you can't speak to a person on the phoneThey need to be prevented from having the fraudulent website

Please allow your bank several days to post the refund, we unfortunately have no control over how it is posted to your account, that is up to each individual bank. I can assure you that it has left our account

After emailing and calling this Company at the least times, speaking to employee's and being promised reimbursement within hours for a purchase I made on November *** or *** of I have not received the money back to my credit card as of today, 2/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to me and the matter has been resolvedThe response from the company is not accurate however as the credit was just posted to my account this week (wk of 12/**) and was not even pending as of 12/**/14.
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***
I was refunded my moneyIssue is resolvedThank You!
On Wed, Nov *, at 6:AM, *** wrote:
Sincerely,
*** ***

Hello, this is not a Frog and The Princess order, I have sent this to the proper department here that will look into this and take care of this immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Thank you for all your help I did finally receive my order thanks to your intervention I believe I would still be waiting had you not helped me thanks again
Sincerely,
*** ***