The Frog And The Princess

customer was refunded in full at her request last week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Hello, this order was 100% refunded and we advise the customer to contact us regarding this as this refund posted weeks ago.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted this Company from website info: [redacted] by email twice & by phone 3 times. On 11/**/15 I purchased a wall poster on line & paid with my credit card. I had ordered for a Christmas gift. A week prior to Christmas I called for updated delivery status. I was told on the phone it would be shipped out immediately. In January,2016 I called because I did not receive shipment and I now wanted a refund. I was told by Kate that the refund would be processed. I filed a claim with you on this approx. 2/*/16. I received an email from The Frog and the Princess stating my order had been cancelled and my credit card would be refunded $90.00. As of today 2/**/16 my credit card has not been refunded. In that email I was given a contact of [redacted] which came back to my inbox undeliverable. My desired outcome is to receive my $90.00 refunded to my credit card. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 This Company "never" refunded my money for two month's. I  filed a dispute with my bank, my bank credited the $90 to my account last Friday.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 At one point when I contacted the business they had stated it was credited February [redacted].  It should not take a month to show in my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
The refund owed me has now been credited back to our account. The business response implied this had been done prior to the Revdex.com complaint ID [redacted]....

That was not the case. But as of 1/**/15, it is now resolved. Thank you for your assistance.
Sincerely, [redacted]

I cannot see the customers response?  However,  a replacement has already been shipped for her and will be delivered tomorrow.  We ask that all communication please be sent to our customer service department.

Revdex.com:
I have received a full refund from this business in the amount of $66.95. This complaint can be closed. 
Thank you for your help!
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I filed a complaint against a company, The Frog & the Prince aka [redacted] on 11/**/14. I did not respond concerning my complaint on the Revdex.com website as I was speaking with representatives of the company and the only response I could give on the website was "yes, my complaint is resolved" or "no, I am unhappy with their response". They told me that they would offer me a refund, which is what I wanted. I was waiting for the refund to go through in order to issue my response. They also finally sent me my order a week or so after filing the complaint. I had already ordered a replacement product from a competitor and received it by then so I returned their order. They claimed that the credit had not been issued at that point because my order had shipped. I returned my order from them, provided them with the tracking information and again they promised me a refund and I still have not received it (not to mention that I'm now out an additional $10 for shipping their order back). So to finally be able to answer the Revdex.com, no I am not happy with the company's response and I do not consider this matter (or complaint) closed. Please let me know if you need anything else from me. Thank you, [redacted] Sincerely,[redacted]

This has been refunded in full

Goodmorning, I am sincerely sorry for any confusion our customer service department caused.  I reviewed this and the tracking that was sent to you was a valid tracking and it is showing as delivered on the [redacted].  I am going to look into all the communication between our staff and yourself regarding this further and take any appropriate action necessary.

Hello, I am so sorry for the issue with this order, there was some confusion between our customer service department/the customer and our warehouse, this is shown as canceled by the customer while in production in early November and then asked to ship by the customer, but never reopened by the...

warehouse, I will absolutely refund this today for this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAlthough they state a refund...

has been made I have not received it. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business Bureaat:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I cannot say the matter has been resolved until I either receive what I ordered or receive a refund.  If either happens then I will be able to say at that time it is resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have responded to this customer via email and can forward the emails if needed, she has been refunded in full for this order, unfortunately we are having a issue with our third party vendor involved in this custom order.  Our customer has been refunded and sent a email regarding this today...

with a receipt of refund.

This has already been credited to the customer in full, with the exception of the item they received.

Item the customer orderd is on backorder, customer refunded in full.

Hello, these items ordered are on backorder, we will cancel and refund these orders.

We responded to a email 2 days ago and did not receive a response from the customer, this was our response:
 
Hello I was forwarded a email you sent regarding you refund.  It was absolutely processed I just checked the receipt and it left out account and should have been posted to your account already.  We have no control over when your credit card or bank credits your account, have you contacted them?  Please let me know if you would like us to call as well I would be happy to and let me know if you need the last four numbers of the card it was posted back to.
If the customer would like to respond to our email after she checks with her bank, we will be happy to assist her.  Below is a copy of the return and we will email another one to her now:
 
[redacted]