The Gift Group

I ordered 2 gift baskets to be delivered on 19 December. I called on 18 December to check as I had not had any delivery notification, and was told they would deliver within 2 days. Waited a few days more - nothing delivered. Since January they've stopped answering their phones and only respond to email. I asked to cancel the order and was told - "Cancellations and Refunds are strictly prohibited according to our policies". Seriously?! Is delivery also prohibited by policy???!
On 21 January they finally issued the cancellation, but no refund. It's 27 February today and I'm still chasing them for a refund. They now say they've already refunded the card and the problem is with my bank...

I placed a same day order online, and the website allowed me to choose my delivery date of the same day.
The gift didn't arrive so I emailed to ask what had happened.
I was told that they cannot make same day deliveries to the address I had chosen. So why did the website allow me to choose same day delivery? He said, "the website will not stop customers from placing orders." ***
When I asked for a refund as the website had misled me and as they hadn't yet packed or shipped my order, I was told that I couldn't have one.
Quinton said that this was because the order included chocolate dipped strawberries, a perishable item that they say isn't allowed a refund. So I then asked for a refund for my order, less the cost of the strawberries - even though they hadn't been packed or shipped yet.
Quinton refused because: "this constitutes nearly half the cost of your original order" THIS IS NOT A REASON TO DENY A REFUND!!!
***. ***. Their website is misleading at best...***.
Now I am totally out of pocket and my child hasn't had the congratulatory gift she was meant to receive.

I had ordered a 3 month subscription to receive 6 bottles of European craft beer once a month for 3 months. I placed the order on January 14th (Order #XXXXX) under the name *** for $134.97 which was paid for on ***. The first shipment was never delivered, and I received a call from *** in Calgary, Alberta to say that they would not deliver the package as the beer had broken inside the box and was leaking and they cannot deliver broken alcohol. I contacted Hazelton's and they said they would resend the shipment with a different company, which they did. The resent package did arrive at my house on January 28, however of the 6 bottles of beer only 2 of them were sealed and full, the other 4 bottles had leaked half of their contents (likely due to either the cold or the pressure if they were sent via air). I took photos and sent these to Hazeltons, so they resent 3 bottles of beer which arrived on February 7th and 1 of these bottles had leaked again. I, again, emailed Hazeltons asking for a refund since they were unable to send my order without it being damaged. To this, they said flat out no, and that the subscription will just have to continue until it's finished. I had sent numerous complaints about the integrity of the company and how if they cannot ship the items as described then I am entitled to a refund. I had given them many chances to resolve this issue but the sales reps (*** and *** were the names) refuse to resolve this issue and have dismissed my complaints. I received yet another bottle of beer that was half full and unsealed on February 13th, to which I emailed once more to say that they need to stop sending me damaged packages and they need to issue a refund as I will otherwise initiate a chargeback through *** as they have not been able to send me what I ordered.

I'm so disappointed in the order. As a gift I selected a "custom" wine/cheese basket. They use the term "custom" very loosely. Yorkville's latterly substituted my entire order(besides the wine) with random cheese of their choosing. Cheeses me and my wife don't like. When I reached out to let them know of the situation. I'm told basically, it is what it is and they won't do anything.
Some advise, save your money, buy a good bottle of wine and go to a cheese shop. I will never do business with Yorkvilles again.

ordered from the website. said item was in stock. when delivered completely different item. was not informed or asked about the change. cited delivery guarantee so change of item, item was a day late. company refused refund or exchange for the item ordered. cited some lame Terms of Service ***.

Not at all what was ordered, 1/2 plants were dead and not the flowers I ordered, everything glued together with a totally excessive amount of hard to remove glue, cherry syrup all over everything.. Tool hours to unpack and clean up.

On Dec. 17th, 2018 I placed an order with Hazeltons for a wine order to be delivered on Dec. 21st, 2018. Dec. 21st came and gone with no delivery. When I called Hazeltons they blamed the issue on *** and said it was out of their hands. I continued to wait for delivery, but it never happened. I sent an email to Hazelton at that time and asked for a cancellation of my order and a full refund. I received an email saying that my order was cancelled but there was no receipt for the refund. I checked my bank account today and noticed I was charged $261.48 with no reimbursement. I called Hazelton's to ask about this and they said that it was *** Issue but that they did reimburse me the full amount. When I kindly asked for the receipt of the reimbursement they got very *** and said there was no way to show me the reimbursement happened. They continued to say it was my banks issue. The discussion led to the customer service contact screaming through the phone and hanging up. The phone number I called was X-XXX-XXX-XXXX. I also heard a lot of distractions in the background with a dog barking. Oddly enough I did have a strange interaction with them when I first placed the order. This time speaking to a young woman after receiving a cancellation email immediately following my online order. She said at that time that the order did go through but because I am sending wine to two different locations, a cancelation email gets sent out and that they cannot control that being sent but the order was placed. After researching the website I noticed a lot of strange other fees that they seem to tack on for simple requests as a change of address ($10.00 per item) and if you need a proof of delivery, it costs $25.00 for that proof. ***. ***. Also because they could not supply me with a reimbursement receipt.
Product_Or_Service: Wine/champaigne Basket
Order_Number: Order# HUXXXXXX

I spent a significant sum of money with Hazeltons to deliver gift baskets at Christmas. I placed two large orders of baskets and nothing from the second order of baskets was delivered! I have reached out to via email as per their suggestion when you call, I received one response and the contact - *** indicated my orders had been delivered. I have confirmed with the intended recipients that no baskets were delivered! I emailed 2 weeks ago and have received no response. I have also called them and even when you select 'place an order' no one answers! I stayed on hold for 30 minutes and no one answered!

I ordered 7 gift baskets for holiday client gifts on Friday, December 14th, to be delivered by Tuesday, December 18th. I specifically chose this site because they claimed that it was same day delivery. After multiple calls on Tuesday with no answer, the rep who finally answered said the baskets had not shipped out yet. I asked them to send out ASAP and he said they would be delivered the next day. That came and went and another 3 days later and I still don't have the baskets. I have called over 20 times (many without any answer) and emailed over 15 times (also without answer). When I finally got a hold of someone on the phone, all they could tell me was that they were shipped out from their NJ warehouse but they had no tracking information; that I had to email customer service to get that. After 2 DAYS, I finally got a reply back from the emails today, they still can't tell me where the baskets are.

They allow orders to be processed, bill you, once for the product and then the 2nd time for some mysterious shipping charge that is never disclosed to you before being charged. And then they don't actually deliver the product. I guess that is a great way to make money huh? The best part is that their *** phone numbers keep you on hold with no answer, they don't respond to emails, chats, or messages on their website(s) (usa and canada) nor messages on their *** page. I finally got a hold of someone on the phone by selecting the option to place an order (shocking) and they basically said they don't know what I'm talking about with my order not being delivered and that's just the end of that. Convenient. Had to go through my bank to have the charge disputed. ***.

. Ordered a $200 gift basket and the recipient never got it. Hazelton's "customer service" response to me was to give me their version of "proof of delivery" which included no signature/no name of the person it was handed to, no usable information whatsoever. In other words, no real proof of delivery. In what world is it acceptable to drop off a perishable item to an office building without obtaining a signature, calling the recipient, making sure it was left in good hands, etc.

I paid for a custom basket for a diabetic senior and asked for soft fruits like banana and mango, and I paid and extra 15 dollars US for a singing ballon. Almost 90 dollars total and they sent a basket full of APPLES AND CHOCOLATE....and a basic balloon. I paid 90 dollars for a basket of garbage that the recipient was not able to eat! Their excuse was that they can substitute for "like items" without even letting me know?! How on earth is chocolate and apples anywhere close to soft fruit and specifically NO CHOCOLATE? When I reached out to explain that this was not what I ordered, they basically said they can do whatever they want and there was nothing I could do about it! I expected more from a Canadian business!

Awful customer service. The item received was not the same as the item I had ordered. Was told to email a picture, which I did, but there was no response. Tried calling several times and was put on hold for over 30 minutes every time with no response. Finally tried the chat option on their website, and as soon as I said that I was inquiring on my order, I was told: "Let me look into it" and then my chat was disconnected.

I Purchased a basket using my *** (Total with shipping was $134.35) Order#: XXXXX
I order a bed table (with legs)$26.99; 28" Balloon $12.99; sports magazine $10; 4 *** $16; *** Milk Chocolate $16.99; and a stuffed bear $16.99.
I received a photo of the 'lovely' basket that I sent to my brother in the hospital in Vancouver, and it contained the cheap $17 flat tray; the cheap $6.99 balloon; and no magazine.
I have been trying to contact this company for days! Sent multiple emails/tweets/*** posts to try and get them to respond! I sat on the phone waiting more than 2 hours for someone from customer service to pickup the phone. I drove to their Sparks Street location and they are open for "APPOINTMENTS ONLY" but I can't get a hold of anyone at this company to actually make an appointment! I find if very frustrating because, sure, it's only $27 that they *** me of, but if they do that to every of their customers, they're getting rich on the backs of honest, hard working people who expect to get what they paid for! I would like to be reimbursed for my purchase - but more than that, I want them to be accountable for their shoddy/*** business practices.

On July 21, 2018, I placed an online gift order from Hazelton's Basket Group. My order #XXXXX. An electronic receipt was generated to my email account. the next day, I received an email from Hazelton's stating that because the purchase was of "high value" ($203.21), they required a written authorization. I was traveling at the time and called their service number to let them know I could not provide written authorization. I asked them instead to simply cancel my purchase. I was told that they would not process any payment and the purchase would be cancelled. No gift baskets were ever delivered however my *** statement now shows that they did in fact charge my *** card the full amount ($203.21). I called them on August 19, 2018 to ask them to reverse the billing but the service rep said I would have to contact them the next day when their accounting department is open. I now have tried calling and calling but as soon as they see my account, they hang up. I tried their chat system but as soon as the person looked up my account, they disconnected me. I want my money back!

I bought French champagne and 30 chocolate covered strawberries for a wedding gift, the bridegrooms received Italian wine and 16 chocolates without strawberries. I contacted the site several times by email I never received an answer. My negative opinion was not posted on their site either. I am in France, I do not speak English well, I can not call them. By cons I opened a dispute with *** since I paid with this site

Our company "sold" a vacuum forming machine to "***" at The Baskets Group/Hazelton's/Yorkville Gift Baskets/Baskets & Boards in March. They sent us a signed quote to place the order, and a check for $9182.17. We sent the machine from our UK factory (delivered on 3/28/18, tracking # XXXXXXXXXT through *** and it was sent to their offices at 130 Sparks Avenue, Toronto, ON Canada,M2H 2S4. Shortly after we sent the machine, the check came back marked as ***. Apparently, they had told their bank to mark it as *** and we did not get paid. We were emailing with "***" about recovering the funds, and he said on April 27th that he would arrange a wire transfer. We never received the wire. *** then did not respond to anymore emails and when I called the line for Hazelton's either "he had just left" or no one answered. In any case, he never called me back. *** Naus, who is also involved with the company and of whom we had the first email will not return a call either and the email address we have for him does not work anymore. They now have a new company called Yorkville Gift Baskets, https://yorkvilles.ca/. The numbers on the bottom of the check they sent read: 20186 (check number) XXXXX-XXX XXXX-XXX. It was issued from the ***, 2851 John St. Unit 300
Markham, ON L3R 5R7. I have an email chain with both "***" and *** requesting the machine and plastic from us. *** phone number and address is concurrent with the phone number and address of Hazelton's, and also where it was shipped.

The company provides false advertising. The company advertises that baskets can be delivered in 24hrs and allows you to select a next day delivery date however the basket may not arrive for up to 2 weeks. They also advertise delivery of some items that will be swapped out without notice. For example, I paid extra for a singing balloon. Upon delivery there was a notice that they are unable to ship balloons of that size to my area so they substituted a regular balloon and did not refund the money. The company is extremely difficult to get a hold of and I am pretty sure they use your IP address in order to avoid repeat attempts to contact. I believe this because I could only get a response after switching my IP address. After each conversation it was impossible to get ahold of customer service unless I switched my IP address again using a VPN provider. I was unable to get a response from the company over the phone.

Ordered a gift basket with Hazelton's. They took my money and only delivered the basket 3 days after the scheduled delivery date - completely missing the occasion. They never informed me that my order would not arrive on time.

Over the course of a week, I called them 4 times to try to speak to someone about the mix up. No one ever picked up. I left voicemails each time. It's been several weeks now and still no call back.

I posted a review on their site with the hopes to get through to them. They never published my review nor contacted me. Resorting to this Revdex.com review as my last option.

I ordered a basket for mother's day and I paid $57.00 for delivery and it was delivered on moMond not Sunday and a lot of the things I paid for were not included in the basket I have never experienced anything like this before and would never order anything else from this company I wish I had looked up the reviews first before purchasing from them.