The Gift Group

I purchased a Bottle of wine to send to a co-worker ; the website let me purchase the bottle without charging me tax or delivery. There was clearly a backend issue when processing payments and it took 24.99$ out of my account without me even receiving the product or the person I was sending it too. I contacted Yorkville's on Monday April 30th 2018 and let them know the issue. Their customer service representative stated that they would process a refund due to them not being able to send the gift without having payment for shipping and delivery to the address in Montreal. It is now May 3rd and I have yet to receive notification of a refund which should be done automatically when dealing with ***. I have sent a complaint to *** in regards to *** purchases made by my card due to paying for a service that I have no received.

______
RECEIPT

ORDER CONFIRMATION & OFFICIAL RECEIPT
Hi ***,

Thank you for your purchase! This email is to confirm your order with Yorkville.

We'll start the processing of your order right now and schedule the delivery in accordance with the delivery method you have chosen.

While we get your order ready, please just double check the details below and let us know if anything needs changing. Thanks!

Official Receipt & Order No. #XXXXX
Customer
***
*** Street West
***
Toronto, ON M5V0K8
Canada
(XXX) XXX-XXXX
Gift Recipient
***
*** - MX
*** Square
Montreal, QC ***
Canada
(XXX) XXX-XXXX
Item Description
Add Which French Red Wine
*** AOC Ã? 1 $24.99
Subtotal $24.99
Total Excluding Tax $24.99
Total $24.99
Payment Info
*** Icon ***
$24.99
We will send you another email as soon as we ship your order.
Please do not hesitate to give us a call at XXX-XXX-XXXX or send an email to ***@yorkvilles.com if you have any questions at all.

Many thanks,
The Yorkville Team

Hands down the worst customer service I have ever experienced. Ordered vegan bday cake for my daughter. Received 9 days after expected delivery. Of course not edible. I attempted to contact company the day it was to arrive and after someone answered phone I politely enquiried about status (didn't realize *** at this point). Placed on hold and after 20 minutes realized no one would be coming back. The rest of the day I never got an answer went straight to hold music (hmmm caller id?) Finally next day got a hold of someone and they said would get back to me of course never did. I have reported this to my credit card company to attempt to get refund.

I am not from Toronto area I orded a cake and a bottle of brandy for my Brother's 50th B Day, Total disaster with the delivery date not only that cake was damaged through styrofoam and out side box took a pic to prove the damage and customer service not willing to help me to replace a new cake. I called 20 times XXX-XXX-XXXX to help me and looks like only one person for order taker, customer service, receptionest and also online chat, looks like one man show. Every time I call they put me on hold for over 20 mins and hang up the line. I am very disapointed with the over all services. Please do not use business like Yorkville for your family or friends special day.

On January 3rd, 2018 I ordered a gift basket for my son's birthday who is away at school in Vancouver ***. It was the Beer Tasting Gift Basket, and the basket arrived damaged. The bottles were all broken and leaked through to the other food items contained in the gift basket. My first email contact with Hazelton's customer service was on January 10th. I have emailed them multiple times and spoken to them on the phone. I received an email from them on January 18th saying that my refund was being processed and to date I have not received it. I have emailed them again numerous times with no further response. I have spoken to customer service twice on the phone. The last time I spoke to *** on April 9th and he assured me that the refund had been sent to accounting and should I expect it in a few days, again I still have not received the refund of $142.23. I have tried calling them again and all I get is an answering machine to which I have left 2 messages for them to call me back and again no response. I am so annoyed at their terrible customer service and lack of respect for their customers. ***
Product_Or_Service: The Beer Tasting Gift Basket
Order_Number:

. They do NOT really deliver 7 days a week. Their weekday carrier didn't leave a note, or call the recipient, or call me on Thursday when my daughter wasn't home (because she was briefly out of her apartment), and then the carrier CLOSED Friday-Sunday for a holiday (which of course was the whole point of the holiday basket!) Yorkville's refused to send out their weekend delivery person with a replacement basket (it was wine and jelly and other things non-perishable), even though I explained my daughter has University classes monday through wednesday so this effectively completely defeats the purpose of the order. They refused to refund my money. ***. I am a well-established professional person who uses many gift delivery services and I have never seen customer service this awful.

The baskets ordered were delivered extremely late, no expedited shipment to USA( although exorbitant delivery fees were charged ). Perishables items received were rotten. Missing order from one of the basket. Company refuses to communicate any type of resolution. Pictures were sent of all the spoiled products. They cannot keep ripping off consumers without any consequences. Their total disregard for the customer is unacceptable.

I ordered a gift basket from Hazelton's on 3/11/2018. I scheduled delivery for 3/12/2018, when the recipient would be at the location. (celebrating her 40th Birthday) I received a confirmation email from Hazelton's with the correct information and delivery date. On 3/12/2018 I received notification that my basket was shipped for delivery. This was suppose to be the date of delivery! There was no communication from Hazelton's stating that the basket would, or could not be delivered on the date I selected. The recepient was not at the location 3/13/2018.
I called Hazelton's customer service once I saw this discrepancy, and the gentleman I talked to assured me that he would intercept the basket and deliver it to a new address in which the recipient would be at the following
day. This interception never occured. The basket was delivered to the original location on the wrong date and the recipient did not receive the basket. I tried to call Hazelton's back and see if there was a miscommunication, but my calls were screened and never answered. I tried to insta chat on the computer and no one would return my chat. Hazelton's as a business should rely on their customers satisfaction and referrals. This is an unacceptable practice. Avoiding customers and not following through on a verbal agreement is poor practice.

"I have attempted to lodge a complaint regarding this order. I was beyond mortified to hear of the condition of this delivery to a grieving family. The fruit, cheese and flowers had been frozen and were destroyed. Also the basket ordered was not what was delivered, it arrived in two boxes.

I thought a reputable business would want to know and have the chance to correct this so I called and I spoke with someone there who hung up on me after determining my call was a complaint. Then upon trying to call again went directly to voicemail three times and the fourth attempt was hung up on directly without so much as a hello. I have tried to reach you multiple times again and am, at best, getting only voicemail. My latest call was put directly on hold where I remained without speaking to anyone, this would be my FIFTEENTH attempt.

I have gone from mortified to completely and utterly disgusted."

The above is an email I have sent to the company who refuses to allow me to lodge my complaint.

We will be refusing to pay for this shipment.
Product_Or_Service: Sympathy basket for loss of loved one
Order_Number: #***
Account_Number: n/a

I received a gift for my birthday - it came in an unmarked box and was left out on the steps in the -15 Canadian weather. So you can imagine to my surprise when I opened it and it was flowers! All of which had perished. I contacted the company and the agent that I spoke to on the phone said it was strange that I had received flowers that were not properly marked. However, upon following up via e-mail with the company I was informed that my sender was actually at fault for choosing an incorrect shipping option and the company chose to neglect my question about why the flowers were shipped without proper notice on the box. When I tried to test the shipping option myself I did not receive any warning messages or notices that my flowers would be shipped incorrectly - a complete waste of money, and a sad end to what was supposed to be a kind birthday present.

At the end of the day I'm sure that if the flowers had been properly handled they would have been fine. However it is quite clear through my communications with the company that they do not care about how you receive the product once they have your money. ***. I am extremely disappointed in the product I received and the customer service I received in trying to rectify the issue. At the end of the day I spent over a week in trying to get a response from the company and only have a bouquet of perished flowers to show for it.

On February 8th at 12:50pm, I ordered two gift baskets.
1. Sweet & Cuddles Gift Basket $149.99
2. The Lavender Gift Tray $135.99

I received only the Sweet & Cuddles Gift Basket on February 13th, at 10:49am, it was left on my door step (I have video surveillance footage to prove this), one box, and only one box.

Immediately I attempted to call only getting multiple no answers, leading to voicemail is full.
I then directly emailed the company with no response.

The next day on Valentines Day, I was forced to give only the one gift basket I had, finding out it was severely damaged on the bottom (I could not see this due to packaging).

Since Hazeltons never responded, I attempted to dispute my order using ***, however that did not go in my favor because Hazeltons claimed that they delivered both, and simply showed *** a delivery tracking number.

Even though the gift basket I DID receive was disgustingly damaged, all I was trying to do was get my money back on what I did NOT receive (Lavender Gift Tray $135.99 + HST = $153.67), and to this date have still not got a direct reply or refund from this company.

My regret is that I did not check the reviews from this company before ordering.

I have been trying to get an order canceled. They say they can not cancel. They have a no cancel policy but on there site they do have a cancelation policy. From there site
HAZELTON'S SAME DAY DELIVERIES

ORDER CANCELLATION
Hazelton's Same Day orders are considered "dispatched" after being entered into the dispatch system and after a confirmation number has been provided to the Customer. If a Hazelton's Same Day order is cancelled after being dispatched orders will be charged the full delivery charge, inclusive of all Taxes and Additional Charges.

I have paid todate. No issue there.
My aunt ,who is 92, cannot not have or drink the wine any longer. I just want them to not ship any more orders . Cancel order ***.
I called in early Feb and the person then said "not a problem" I email them and called. They reply...
Hello ***,

Unfortunately we wouldn't be able to cancel the subscription due to our no cancellation policy. Was there and specific reason you are unsatisfied with the subscription?

Regards,

Customer Service
Hazelton's Canada

The cancel policy should be posted in plain sight.

All I want is to stop the shipment.
It is a health issue
Thank you for any help.

I ordered a relatively expensive basket as a birthday gift well before Christmas. The gift was for a special person I have known for nearly 40 years.

What transpired was just a comedy of errors, failures and lack of ownership of the issue.

1. Basket was delivered but only after I had to call my good friend to confirm. As it turned out I was NOT IDENTIFIED on the " personalized" card so she had no clue were the gift was coming from.

2. Delivery date was missed. First due to Christmas rush, then the package was with shipper, then it was lost, then it had to be reshipped. I am sure that if I called a few more times I would have gotten a couple more excuses.

2. The card had the suite no. SCRIBBLED on it. Not very professional and as noted it did not identify me as the sender.

3. My friend proactively phoned the business to find out who the sender was and NEVER RECIEVED a call back.

4. THE basket had at least one box in it marked as containing chocholates and it had CRACKERS in it.

5. Most humiliating, I asked her how she liked the prosecco and she asked me what "PROSECCO". As it turns out, no bottle was inclouded. An added cost I willingly played for.

I could go on but I will just add that I reached out to Yorkville's. Never asked for a refund. I just wanted them to make it right. I did get a reply with a request for photos of the basket etc!!! Who does that? Especially when my friend did not know who had sent the gift. In any case she retained the shoddy card and I provided a copy of it to Yorkville's. Radio silence since then. I would never ever ever use or recommend this service.

Order #XXXXX
Claudio T.

On February 8, 2018 I placed an order online for a basket to be delivered on February 14, 2018. I ordered "The Dips and Dipper Gourmet Gift Basket", Order Number 60969. The total amount after tax was $113.00

On February 14th the package was delivered to the recipient. Upon reviewing the item it was noted that only one of the items that was to be included was actually included. All other items were "substituted" with items of no similar description.

Most notably, the "dip and dipper" basket did not include a single dip or dipper.

I attempted to call the company on February 14th a total of 38 times. The phone was answered 1 time at which time I was placed on hold for 10 minutes and subsequently hung up on. I attempted to email the company regarding this issue and another one on several occasions between February 14th and February 15th however my emails went unresponded to. I attempted to contact the company via an online chat link on their website and although the chat indicated a "estimated 1 minute wait", several hours later, and to date, no one has responded.

I ordered a gift basket from Hazelton's from out of province to be delivered on valentine's day. They delivered it Feb 13th and they forgot the additional item which was a bottle of wine. That's not the worst part. I made a very non aggressive inquiry as to what happened and they refuse to respond to me.

Absolutely everything that could go wrong with this order, did go wrong.
I ordered the Pretty in Pink gift basket. Delivery was late because their embroider was sick. The only way I foubd this out was by calling to find out why the delivery fid not occur. No one haf the decency to contact me to let me know there was an issue.
After it was delivered, I came to find out that the wrong blanket was embroided. The work was sloppy. Items were missing and blue booties (for boys) were included instead of pink.
I asked for a full refund via ***. I was contacted by Farhad R. who said he would issue a full refund and would get back to me by the end of the week (which was in 2 days) once he processed the refund via ***. I did not hear back from him and he did not respond to any of my methods of contacting him which was done by email, phone and through ***. I had no other choice but to escalate the matter and when I did, he requested that I return the gift item. Now how was I supposed to do that? It's a gift! I also don't live in the country. How was I supposed to contact the receiver who is a new mom and say "hey, I hope you haven't used any of the items (recived a month aprox a month ago) because I now have to return it and by the way, can you box it up and take the time to send it by courier and oh can you pay for it as well...ridiculous!!!
I am so upset about this. *** can't do anything apparently and I'm out $200. I'm beyond disappointed.

first off this company thought it would be okay to give the delivering company permission to drop off the box without a signature, without MY permission. The delivery company supposedly dropped off the package on my porch, but NOBODY GOT IT! I called on the weekend and they said no one was able to help me because people who deal with customer service only worked on Monday, and the people I was able to speak to just kept telling me that the package was delivered. I called the delivery company and of course they said I would have to contact Yorkville so I did AGAIN and did anyone answer the phone? NOPE! I also emailed them and they were no help at all! All they keep telling me to do is check the porch. If the company claims it was delivered, it might have been stolen from my porch. Who's to blame for that? This company wants money that is all.

I placed an order for a 3 month wine subscription as a Christmas gift. It was supposed to include 2 bottles of hard to find or special wines from the US as well as 2 gourmet food items, I chose tapas and antipasto. I chose for the delivery date to be Dec 30, 2017 because my parents were going to be away until the 29th and I wanted to make sure they would be home. The order was delivered on dec 29th (before they got back) and left on the front porch in extreme weather conditions (-30C). The bottles froze and the tops blew off. There were also no gourmet food items at all in the box (they would have been frozen and inedible anyway but I did pay extra for them). The wine they chose couldn't have been more basic and would have been easily found at the corner liquor store, contrary to what they advertise on their website. My order number was *** and I paid $68.23 after taxes and shipping with ***. The wine subscription was $39.99 and then an extra $10 for the food items, $19.99 for shipping and then taxes. I also had a coupon code for $5 off. After the delivery, I emailed customer service on Dec 30 and explained what happened. Someone named *** responded and asked for a picture so I sent one. I then got no response back at all. I tried calling the customer service number and no one answered the phone and the voicemail box was full. I then started an online *** on Jan 3 with someone named *** who was able to cancel the rest of the subscription but could not issue the refund and said that a manager had to do that. I was told that would take 3-5 days. I received no further communication from them and didn't receive a refund. I called about 7 days later and spoke to a man on the phone who looked into it and said there were no notes on my order so they must have not gotten to it yet. He assured me that a manager would issue my refund and that he would put a note on my account to email me when it was done. I received nothing. Since then I've tried calling numerous times, tried to initiate chats (but no one answers me), emailed again and I can't get a hold of anyone. I've tried tweeting them on twitter but gotten no response. I just want my money back. The entire basket went in the garbage and I shouldn't have to pay for their mistake and horrible business practice.

Ordered the following. Company delivered plain chocolate and not strawberry covered chocolate. I attempted to email (january 9th 2018) and left a voicemail without any response. I would normally not pursue this but it seems that this is a sustemic issue and needs to be followed-up.
***

ORDER CONFIRMATION & OFFICIAL RECEIPT
Hey ***,

Thank you for your purchase! This email is to confirm your order with HAZELTON'S.

We'll start the processing of your order right now and schedule the delivery in accordance with the delivery method you have chosen.

While we get your order ready, please just double check the details below and let us know if anything needs changing.
We will send you another email as soon as we ship your order.

ORDER/RECEIPT # ***
CUSTOMER***

You can follow the status of your order by clicking the button below:
VIEW ORDER STATUS
ITEM DESCRIPTION
Product Image
White Chocolate-Dipped Strawberries
Box - Small - 12 Strawberries / InorganicÃ? 1 $34.00
Discount (***) -$5.00
Subtotal $29.00
Ground Service(r) Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. Typical (Not Guaranteed) delivery time: (1 Business Days). $14.99
GST (5.0%) $2.20
QST (9.975%) $4.61
Total excl. Tax $43.99
TOTAL $50.80
PAYMENT INFO/PAYMENT PROCESSOR
*** Icon ***
1661
$50.80

Please do not hesitate to give us a call on *** if you have any questions at all.

Many thanks,
The HAZELTON'S team

I ordered a Christmas basket for my sister (residing in Ontario). The basket arrived in good order, but when I spoke to her just after New Year's she described an entirely different basket. What I ordered and paid for was not what was sent. I emailed Hazelton's on January 3 and provided pictures of the product. I have sent numerous emails asking for an update on how this will be resolved and I no longer receive responses.
Product_Or_Service: *** Champagne & Cheese
Order_Number: Order/receipt #

I placed an order on Dec 16/17 of a gift basket to my son and daughter in law to be delivered to their house in Toronto. On Dec 20/17 I discovered that the basket had been delivered to a different house by *** who were instructed to deliver to the wrong address. I tried to contact Hazeltons and found it impossible to get through to them on the phone. In the end my son was able to reach them and they said they would deal with it. This did not happen. After the holiday period, I tried to get through to Hazeltons and kept getting an answer machine. By trying many times, I finally spoke to Kimberley who said she would check into this. Nothing happened so I tried again and finally spoke to *** who again said they would look into it. Nothing happened so I set about trying again and this time I spoke to *** wh tried to make an effort to deal with it but again with no result. Once more on Friday of last week (19/01/18) I managed to speak to *** and he said that they would send out a new gift basket to my son. It is now one week later and nothing has happened. I am out of pocket $114.10 and we live in Alberta so I am getting very frustrated. The order # was *** for two bottles of wine and some chocolate. This is a ridiculous situation and the company does not answer the phone or e-mails, and I have sent several with no response. I obviously would never use this company again and warn others about their attitude.