The Gift Group

Dec.4,2017 I ordered $119.57 on *** a Large Christmas wine basket. It was received on the correct date by the recipient, Dec.22. However it was the wrong basket. It was a small basket with only a box of chocolates,a small jar fondue sauce,and spoiled fruit. It wasn't even Christmasy. I paid for a large handled basket,bottle of red wine, poinsettia plant, chocolates, jams, Christmas tree ornaments, hot chocolate in mug, and assorted fruit all Christmas themed. I contacted Hazeltons through their online customer service starting on Dec.26. after repeatedly calling their store to have only getting a full inbox message or a message saying to send an online email. I did manage to get in one message to leave them via phone and I got only one reply online on Dec.27 to send pictures which I did. And after repeatedly trying to contact them for a month through both online and phone, I have heard nothing. Please help me resolve this. Thank you!

I ordered 4 gift baskets from Hazelton's on December 5, 2017 totalling almost $400. When the baskets were delivered on December 10th a few baskets were missing items. I emailed the company on December 12th, as well as placed several calls, and was told twice that a courier was coming on two different days to replace the missing items, but the couriers never came. I then contacted the company several more times, and have had nothing but run-around from one customer service rep to another over the last several months, with nothing but empty promises to return my calls and refund me the money they owe me. So I had to give the baskets to the recipients the way they were, as I had a due date of December 21st. It has been almost 2 months now, and they keep telling me a "claim" has been put in but nothing ever comes of it and there is no communication from them whatsoever, it's only me ever contacting them. Worst customer service I have ever experienced. I have since then come across numerous complaints and reviews on this company, and it seems they have made a habit and a reputation for themselves for not refunding money that is owed to their customers. There are a lot of upset and frustrated customers out there. I feel very strongly that this company is scamming poor citizens out of their hard-earned money. I would very much appreciate something being done in this regard, and finally getting my money back. Thank you kindly.

On Dec 13/17 I ordered online a custom gift basket for my brother in-law's 60th Birthday. I ordered a black Jute Tray at $8.00, a bottle of *** at $96.99 and gourmet items of 1-5 items at $30.00. With GST & PST I paid on my *** $151.19. Order #***.
Sent to my brother in-law was a green fabric bag, a bottle of *** Brandy, and 1-5 gourmet items.
The price of the *** Brandy is $52.49 if ordered on their web site.
I have called Dec 24/17 but could not leave a message as their mailbox was full.
I called again on Dec 27/17 and mailbox was full. Called again to "place an order" thinking I would be able to speak to someone and mailbox was full.
Called *** Dec 27/17 to dispute purchase but they said the basket had to be returned to Hazelton's which could not happen because my brother in-law already opened it.
Called Hazelton's Jan 3/18 on the chat line and gave them the details, pictures of basket and incorrect liquor delivered. They agreed to credit my *** the difference in liquors.
Did not hear or see the credit on my *** so I called again on Jan 8/18 on the chat line. I told them if the credit was not issued by Jan 10/18 that I would be contacted Revdex.com and putting reviews on social media. The person, Kimberly on the chat line said she would request them prioritize the credit.
Called my credit card company Jan 15/18 and still no credit issued.

Order Number: ***. Sales contact: ***. Purchase Date : December 18, 2017. Payment made via *** on December 18,2017.
I ordered 3 customized baskets for 3 members of my family residing at 3 different addresses. I ordered these baskets online and received an email confirming my order. At no time during any of my communications with the company online nor during my online ordering was I informed that the majority of the items I had ordered were not available and that they would have to substitute the items that I had specifically picked for my three baskets.the baskets were to be delivered on December 23, 2017. Two baskets were delivered on time, the third basket was 4 days late, arriving on December 27th. The only items I ordered that were in the baskets were the truffles in all three baskets and a *** in one of the baskets. The rest of the items in the other baskets were substituted for what I ordered, and in one case no substitute was made. The items ( 4 bottles of ***'s) were just omitted entirely even tho I paid $18.00 for them. I also ordered 4 cheeses, two for one basket and one each for the other two. The cheeses were specialty cheeses, ranging in value from $10.60 to $12.50. None of these cheeses were in the baskets. The cheeses that were in the baskets were of inferior value. One basket was supposed to have hummus and crackers and truffles. They got double truffles, and no crackers or hummus. The specialty cheddar cheese in the third basket was replaced with 2 chocolate covered pretzels and one large chocolate covered marshmallow. I ordered and paid $21.99 for a *** Chardonnay and they put a *** Pinot Grigio- Chardonnay worth $13.25 in the basket. The other basket was supposed to have a red wine, *** Malbec and 4 bottles of ***'s. They substituted the red wine with white wine, but no beer. This basket should have had a rare English cheese with cranberry in it, they substituted with *** Brie!
I paid $219.86 for the baskets. I have tried repeatedly to get hold of them via email and on the phone. I finally managed to get an email from them telling me that " for reasons beyond their control, they sometimes have to substitute a few items in order to get the baskets delivered on time." And they hope I'll be ip understanding. Substituting items after confirming an order, without contacting the customer first, is just not acceptable. I feel that I should be reimbursed for at least 50% of what I paid for the baskets. The whole experience was very disappointing. Even more disconcerting is the fact that there seem to be so many other Hazeltons customers who have had similar experiences to me, and nothing is being done by the company towards any sort of resolution. Any help from the Revdex.com would be greatly appreciated.

Ordered gift basket for parents for Christmas $160. They never received it!! They will not refund my money.

I ordered 5 gift baskets for some very important customers. I believe only two out of the 5 where actually delivered. I've been trying to contact the company daily via phone and email. I can't get through and no one is replying to my emails. Ive sent 10 emails in total and called around 20 times.

My only option is to call *** and dispute the charge. I really cant believe a company can operate like this.

To top it off I used the same company last year with no delivery issues. BUT they put an Unauthorized transaction through a week after I had paid.. claiming it was for delivery even though the delivery was suppose to be free. They made up some excuse saying its only free if all the gift baskets are sent to the same address. that wasn't stated at checkout. A company should NEVER put a extra charge through after the fact.
Stupid me used the same company again and look what happened.

I'm not happy with Hazeltons and there is apparently nobody to talk to about it.

They delivered the wrong order to my recipient (I ordered a gift basket with Italian Prosecco but was instead sent cheap discount bourbon - classy!!!) to my recipient 8 days after me paying for their top level 'next day delivery'.
I contacted them and they won't even respond on it.
***

Next time I want a speedier delivery, a more accurate product description, and a higher level of customer service, then I will just order straight from China instead!!!

On 20 Dec at 1pm (Toronto time) I ordered a Christmas fruit basket for my elderly mother in Nova Scotia, Canada from Hazelton's in Toronto. Their site/social media said orders placed before 2pm on 20 Dec would arrive for Christmas.I also paid an additional 2-day delivery charge to ensure it arrived on the 22 December. This did not happen. Instead the fruit basket was delivered late on 27 Dec, frozen and had perished - ultimately meaning it had to be thrown out.

I followed up with them several times via email and only received one response - basically stating it had been delivered on 27 Dec and not acknowledging that it was late, had perished or offering an refund. I have also attempted to call, long distance, to their call centre. However, it is impossible to speak to customer service because their voice mail in-box is always full.

My mother is an elderly 75-year old woman living on her own, who instead receiving the beautiful fruit basket pictured on thier site for Christmas got an inedible frozen mess, which she had to throw out. On their website, they state that 'We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery process.? Unfortunately, this has not been the case.
Product_Or_Service: The Metro Fruit basket
Order_Number:

Our order was sent out incorrectly, and customer service laughed on the phone and hung up on me when I called to report the incorrect order.

On Wednesday December 20th 2017 we ordered 5 large gift baskets (4 Rich & Savoury Delicatessen baskets and *** Wine & Cheese basket) to be sent to our clients (Order #***). The Order Total was $1,030.46 with Next Day Hand Delivery - Guaranteed to business by 5pm. Our payment was taken and our order was confirmed by email. I repeatedly called Hazelton's to confirm my order over the phone, but both the Ordering lines and Customer Service lines were busy and their voicemails were full and I was unable to get through. The gift baskets were sent out without the message I attached, so nobody knew it was from us. On top of that, some of the baskets were delivered at 7:45PM to a business (which was guaranteed delivery before 5PM) and sat outside in the snow overnight.

I finally got through to customer service today (after 5 days of calling repeatedly) and was told there was nothing that they could do. I asked how they could allow 5 gift baskets to be sent with no message at all, so the recipient has no idea who they are from - and they told me that most business prefer to be anonymous. I was not offered a credit or refund of any kind - as a first time customer that spent over $1,000.00. When customer service asked "Well, what do you want from us?" and I said "I need the gift baskets sent out correctly, with the message of who it is from" she laughed hysterically and hung up the phone on me.

When I called back, and reported this instance to a manager (***), I was told the phone calls are not recorded and she was "Sorry". Still, no credit or refund of any kind offered.

It is clear that they rely on volume orders and take zero effort into making customers happy and want to return. They are eager to take your money, and once you pay you are completely disregarded.

I ordered a gift basket from Hazelton's on December 10 2017 and asked for it to be delivered on December 20 2017 (order # ***). It never arrived. I tried calling them but their mailbox is full. I was charged for the basket on my *** and now I want a refund but cannot get through to the company. Any help you can offer would be appreciated.
Sincerely

Ordered gift basket for Christmas present for parents. Not delivered and was charged $160.44 to my credit card. I have tried to contact and no one answered calls or returned email contact.

Order # ***. order placed on 12-11-17. paid additional monies for extra items. Items ordered were not received, only partial shipment but was charged $228.86. I have tried for over 2 weeks to speak to someone and there is no one answering phones, e-mails or live chat to discuss issues. no mater what I try I cannot get resolution.

. I received a boxed delivery that they left on our doorstep even though we were home. Discovered this cream cake hours later after it had sat out there half a day in balmy weather. An obviously, very expensive cake and It was destroyed. Completely mushed and un-servible when we tried to remove it from the box. Made countless attempts at calling and emailing the contact information listed on the card enclosure to request they provide the sender a refund. They never responded to any emails or calls.

I ordered a $150 gift basket on Dec 5th for same day delivery. On Dec 11th I still had not heard anything back regarding its status. I wrote an email that day and received a response from customer service saying they were sorry and it would be delivered the next day. On Friday, Dec 15th I STILL had not heard anything back from them, so I emailed again to be told the basket got lost and they would try to deliver it on the 18th. I then picked up the phone and called (upwards of 30 times before someone responded) only to be told that it was not lost but would arrive at the destination within 30mins. Obviously that was another lie, and the basket never arrived. It is now Dec 18th and I have called, emailed, and tried to chat online with the customer service personnel for Hazeltons only to be ignored every single time. My emails have been ignored since last Wed, my voicemails are not being returned (they don't even pick up the phone!), and as soon as I bring up my request for a refund on their chat system, the rep stops communicating with me completely. They have STOLEN $150 from me and will not return it, and will not eve give me the courtesy of returning any of my messages. I am so upset, livid, and feel so taken advantage of. This is a criminal act, plain and simple.

I order four Christmas baskets along with four bottles of champaign to go with the baskets and paid expedited delivery. Two baskets showed up on the day of delivery. Two baskets showed up late and no champaign was delivered. When I emailed them no response. When I called, their voicemail was full and not accepting any more. No one answers the phone. I finally got through on a chat box; however, they could not/would not resolve the issue and said to email them. When I told them I did, many times, and received no response, the chat ended.

I ordered a basket to be delivered to Germany for a birthday on Dec. 4 to be delivered Dec. 9 2017. When I put in the delivery date, there was no notice about the basket delivery being delayed.
When the gift basket didn't arrive by Tuesday Dec.12, I called and was informed that the delivery will be in 1 to 2 month !!! I tried to get a manager on the phone, but whenever I called, the manager Cynthia was busy. So I went there in person to complain about this practice to mislead customer to believe the goods will be delivered when stated in the order and I asked for a refund. Miss Cynthia informed me that there is no refund and she tried to put the fault on my side for not checking if the order will be there on time!!! She told me to get the product back on my expense and then she might maybe issue a refund if everything is alright.
What kind of a service is that? No refund policy and blaming the customer. This is making false statements and withholding important information to manipulate the customer into buying a product. I will definitely never order through this company again and I will initiate further steps to get my money back.

. I have been waiting for a gift basket delivery that was promised three days ago. I cannot get a response via phone or email. If there is a company worth investigating for non delivery of services, this is the one. PLEASE ***. My only redress now is to call VISA and have this purchase reversed on my statement.

Basket that came did not look at all like the picture. They did not send chocolate covered strawberries they just send chocolate "truffles". There was no explanation on the site when ordering that they might not be strawberries.

I ordered a gift basket from Yorkville Gift Baskets, to be delivered same day (which they advertise on their website, for $40), and then called to follow up and make sure they'd received my order. Nobody answered the phone, or my email, or any of the 10 phone calls I made to them that day. I still have not heard from them, and have filed a complaint with ***. The package did not arrive.

. I ordered a Christmas basket on a Tuesday choosing a Thursday delivery and my friend did not get it. I just found out it will not be delivered until 5 days AFTER the delivery date. This company needs to be upfront with their delivery. THEY DO NOT DELIVER ON TINME AND THIS IS FALSE ADVERTISING. WHY ARE THEY GETTING AWAY WITH THIS! and now I can't get them on the phone to even try to see if I can get an earlier delivery.