After receiving your phone message several weeks ago, I returned your call and spoke to another representative who informed me about the $refund I received the refund sometime last weekThank you for taking care of my issueP [redacted] M [redacted]
Thank you for bringing this discrepancy to our attentionOur customer service team did request a refund of $for the account, however it was not processedWe are looking into the cause of why it did not processThe $refund was processed yesterdayIf you do not receive it in to business days please contact [redacted] at 864- [redacted] or [redacted] gannett.comWe apologize for any inconvenience this has caused Thank you [redacted]
At the time I received your satisfaction query I had not yet received the refund check from the Greenville News, so I waited to respond until after I received the check Revdex.com closed the complaint with the status “consumer remains dissatisfied.” Since then, I have received and deposited the check I have renewed my subscription, and am actually receiving the paper Even though I was unhappy with their behavior when I contacted them originally myself, I would like for then to see some results that encourage them to continue to respond positively to Revdex.com intervention Is it possible to update the complaint to show that I am currently satisfied?Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, T [redacted] J***
To date, a local Greenville News customer service specialist has made four attempts to contact this customer Each time, a direct call back number has been left Today, a message was left outlining the information and refund details, as follows -- _An original complaint was responded to by the same local customer service representative on 8/26/- the customer accepted a 'stop save' offer for The Greenville News, Sunday only paper _No further calls to dispute charges or to report missed papers were received_Verification was made with The Greenville News distribution director, that papers were not delivered to this address for some time thereafter_A refund of $(the last months of service) will be made to the account A refund of $having already been received, the net refund requested for this customer is $_Again, the customer service number has been left
The customer has been spoken with about her services stopping before her renewal dateShe stated she told the representative to cancel the account on her paid thru date but was informed that she would have to call back in on 2/23/We informed the customer we will be unable to refund the unused credit balance on her account because it is under $We reinstated her services for 2/21/and informed her we will follow up on her account and stop the service on the paid thru date She was agreeable to these actions
First is the Tyvek was never in front of the step flashing install by original roofer, it ran down the full wall installed by the framerThe siding contractor is responsible for water not getting behind the sidingWhen Advanced home Services replaced the roof the siding was not to be removed for the roof replacementThe roof was not leaking it was the siding! The flashing was not leaking! The siding was the problem not the roofThanks ***
Contact has been made with Ms [redacted] today, Monday, January 11th Ms [redacted] acknowledged getting a voicemail message when it was left, last week, but is upset that the refund is being made to her via check versus her credit card She remains upset with The Greenville News' response to the Revdex.com, feeling that the matter is not resolved until the money is in her possession She declined to discuss the matter further To be clear, the refund that Ms [redacted] requested, $has been issued to her
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The newspaper representative was very helpful and agreed that they did "let the ball drop" The paper is now being delivered daily Thank you for your help in this matter Regards, J [redacted] K***, ***
A Greenville News customer service representative has tried several times to contact this customer, each time leaving a message and a telephone number where they can be contacted To date, there has been no response
The Greenville News Director of Distribution contacted the customer (Friday, January 12, 2018) to ensure that he was receiving his paper He confirmed that he was and was thankful for the call - he had been frustrated getting through to the call center The conversation was amicable and the customer was given direct contact information should he encounter further issues with his newspaper delivery Additionally, a credit has been applied to his account, which he is satisfied with Delivery will be visually verified for the next few days to assure him that it is happening correctly
RevDex.com: I have reviewed the response made by the business... in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]My Greenville News bill for 11/17 was adjusted with a credit that gave me the month free. I closed my account because I was never informed what exactly is included in the Monthly bill. If it's a flat rate then I would expect to be told that it's a flat rate. I just want simple answers and they're never forthcoming. If it is indeed a flat rate then I would expect identical bills each month and any deviation in billing would come with accompany line item details. I also objected to unannounced rate increases that would be with discovered only after the increase was deducted from my credit card which they had on file. Because they don't believe in itemized bills, you wouldn't know about bill changes unless you monitored your credit card purchases -- which I do. I authorized Greenville News to bill my credit card each for newspaper home delivery, but I considered their practices questionable at best. I wanted to remove automatic billing from my subscription and was told by a supervisor at the time that my monthly bill would remain at $29 for the mailed monthly billing. I then received a bill for $43 a month -- halfway through the month being billed! I had to go through several layers of customer service with emails and phone calls to get it reduced. I do not consider the matter resolved because they refuse: 1) to disclose actual detailed charges and 2) agree to give notice of service increases in advance of billing for those charges. If they want to reconcile these differences than I would expect an email or lettermailed to me, (so I have written proof), with their agreement details. My other agreements were made in trust with a Greenville News' supervisor who never responded once those agreements were broken. Regards, S [redacted] C [redacted]
The account has been reviewedThe customer said that her paper was not delivered on four occasions 1/8/17, 2/12/17, 2/26/17, and 3/15/ The lady gets papers delivered each time equaling $in papers (based on what she said, she pays for single copy.) We have already given her credits for the missed deliveries equaling $ Subtracting that from the $she said she spent on papers we owe her $4.64, which we have rounded up to $and credited her account that amount, for a total of $in credits for her missed deliveries
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am not sure what is going on with Greenville NewsI have not spoken to them nor have they refunded the that is owed to meIn my last correspondence I made available a copy of the charges as well as the refunds that were issued on my accountThey intimated that I was charged $in October but received a refund of That is incorrectI was charged on 10/19/and on 10/22/and received a total refund of I WANT MY MONEY BACK IN MY ACCOUNT THE UNAUTHORIZED CHARGE IN DECEMBER HAD NOTHING TO DO WITH THE OCTOBER CHARGESTHEY CHARGED ME IN DECEMBER BUT ONLY REFUNDED I WANT MY I DON'T KNOW WHO THEY ARE CALLING AND SPEAKING WITH BUT THEY ARE NOT TALKING TO METHEY LEFT A MESSAGE ONE TIME BUT DID NOT LEAVE A CALLBACK NUMBER IT MIGHT NOT BE MUCH TO THEM BUT IS A LOT TO ME Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, S [redacted] C [redacted]
Mrs [redacted] called on 10/19/ to cancel her Greenville News subscription However during her conversation with The Greenville News CSR she never said what date she wanted the paper cancelled on The CSR cancelled her account based on the paid through date which was 11/12/ In the interim, a payment of $was received on 10/21/which would have paid her account through 6/2/ This seems odd that they paid on an account that they intended to cancel Nonetheless, based on the Revdex.com complaint we have now canceled the account effective 10/29/ We’re refunding her $but there is a $carrier tip that may need to be retrieved from the carrier [redacted] @gannett.com [redacted] Co., Inc.Site DirectorConsumer Solution CenterGreenville, SC [redacted]
After receiving your phone message several weeks ago, I returned your call and spoke to another representative who informed me about the $refund I received the refund sometime last weekThank you for taking care of my issueP [redacted] M [redacted]
Thank you for bringing this discrepancy to our attentionOur customer service team did request a refund of $for the account, however it was not processedWe are looking into the cause of why it did not processThe $refund was processed yesterdayIf you do not receive it in to business days please contact [redacted] at 864- [redacted] or [redacted] gannett.comWe apologize for any inconvenience this has caused Thank you [redacted]
At the time I received your satisfaction query I had not yet received the refund check from the Greenville News, so I waited to respond until after I received the check Revdex.com closed the complaint with the status “consumer remains dissatisfied.” Since then, I have received and deposited the check I have renewed my subscription, and am actually receiving the paper Even though I was unhappy with their behavior when I contacted them originally myself, I would like for then to see some results that encourage them to continue to respond positively to Revdex.com intervention Is it possible to update the complaint to show that I am currently satisfied?Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, T [redacted] J***
To date, a local Greenville News customer service specialist has made four attempts to contact this customer Each time, a direct call back number has been left Today, a message was left outlining the information and refund details, as follows -- _An original complaint was responded to by the same local customer service representative on 8/26/- the customer accepted a 'stop save' offer for The Greenville News, Sunday only paper _No further calls to dispute charges or to report missed papers were received_Verification was made with The Greenville News distribution director, that papers were not delivered to this address for some time thereafter_A refund of $(the last months of service) will be made to the account A refund of $having already been received, the net refund requested for this customer is $_Again, the customer service number has been left
A follcall has taken place with the customer, full reimbursement has been confirmed and the complaint is now resolved
The customer has been spoken with about her services stopping before her renewal dateShe stated she told the representative to cancel the account on her paid thru date but was informed that she would have to call back in on 2/23/We informed the customer we will be unable to refund the unused credit balance on her account because it is under $We reinstated her services for 2/21/and informed her we will follow up on her account and stop the service on the paid thru date She was agreeable to these actions
First is the Tyvek was never in front of the step flashing install by original roofer, it ran down the full wall installed by the framerThe siding contractor is responsible for water not getting behind the sidingWhen Advanced home Services replaced the roof the siding was not to be removed for the roof replacementThe roof was not leaking it was the siding! The flashing was not leaking! The siding was the problem not the roofThanks ***
Contact has been made with Ms [redacted] today, Monday, January 11th Ms [redacted] acknowledged getting a voicemail message when it was left, last week, but is upset that the refund is being made to her via check versus her credit card She remains upset with The Greenville News' response to the Revdex.com, feeling that the matter is not resolved until the money is in her possession She declined to discuss the matter further To be clear, the refund that Ms [redacted] requested, $has been issued to her
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The newspaper representative was very helpful and agreed that they did "let the ball drop" The paper is now being delivered daily Thank you for your help in this matter Regards, J [redacted] K***, ***
A Greenville News customer service representative has tried several times to contact this customer, each time leaving a message and a telephone number where they can be contacted To date, there has been no response
The Greenville News Director of Distribution contacted the customer (Friday, January 12, 2018) to ensure that he was receiving his paper He confirmed that he was and was thankful for the call - he had been frustrated getting through to the call center The conversation was amicable and the customer was given direct contact information should he encounter further issues with his newspaper delivery Additionally, a credit has been applied to his account, which he is satisfied with Delivery will be visually verified for the next few days to assure him that it is happening correctly
RevDex.com: I have reviewed the response made by the business... in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]My Greenville News bill for 11/17 was adjusted with a credit that gave me the month free. I closed my account because I was never informed what exactly is included in the Monthly bill. If it's a flat rate then I would expect to be told that it's a flat rate. I just want simple answers and they're never forthcoming. If it is indeed a flat rate then I would expect identical bills each month and any deviation in billing would come with accompany line item details. I also objected to unannounced rate increases that would be with discovered only after the increase was deducted from my credit card which they had on file. Because they don't believe in itemized bills, you wouldn't know about bill changes unless you monitored your credit card purchases -- which I do. I authorized Greenville News to bill my credit card each for newspaper home delivery, but I considered their practices questionable at best. I wanted to remove automatic billing from my subscription and was told by a supervisor at the time that my monthly bill would remain at $29 for the mailed monthly billing. I then received a bill for $43 a month -- halfway through the month being billed! I had to go through several layers of customer service with emails and phone calls to get it reduced. I do not consider the matter resolved because they refuse: 1) to disclose actual detailed charges and 2) agree to give notice of service increases in advance of billing for those charges. If they want to reconcile these differences than I would expect an email or lettermailed to me, (so I have written proof), with their agreement details. My other agreements were made in trust with a Greenville News' supervisor who never responded once those agreements were broken. Regards, S [redacted] C [redacted]
The account has been reviewedThe customer said that her paper was not delivered on four occasions 1/8/17, 2/12/17, 2/26/17, and 3/15/ The lady gets papers delivered each time equaling $in papers (based on what she said, she pays for single copy.) We have already given her credits for the missed deliveries equaling $ Subtracting that from the $she said she spent on papers we owe her $4.64, which we have rounded up to $and credited her account that amount, for a total of $in credits for her missed deliveries
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am not sure what is going on with Greenville NewsI have not spoken to them nor have they refunded the that is owed to meIn my last correspondence I made available a copy of the charges as well as the refunds that were issued on my accountThey intimated that I was charged $in October but received a refund of That is incorrectI was charged on 10/19/and on 10/22/and received a total refund of I WANT MY MONEY BACK IN MY ACCOUNT THE UNAUTHORIZED CHARGE IN DECEMBER HAD NOTHING TO DO WITH THE OCTOBER CHARGESTHEY CHARGED ME IN DECEMBER BUT ONLY REFUNDED I WANT MY I DON'T KNOW WHO THEY ARE CALLING AND SPEAKING WITH BUT THEY ARE NOT TALKING TO METHEY LEFT A MESSAGE ONE TIME BUT DID NOT LEAVE A CALLBACK NUMBER IT MIGHT NOT BE MUCH TO THEM BUT IS A LOT TO ME Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, S [redacted] C [redacted]
Please accept our sincere apologies It was our understanding that you were satisfied with the outcome Our customer service department will be notified
Mrs [redacted] called on 10/19/ to cancel her Greenville News subscription However during her conversation with The Greenville News CSR she never said what date she wanted the paper cancelled on The CSR cancelled her account based on the paid through date which was 11/12/ In the interim, a payment of $was received on 10/21/which would have paid her account through 6/2/ This seems odd that they paid on an account that they intended to cancel Nonetheless, based on the Revdex.com complaint we have now canceled the account effective 10/29/ We’re refunding her $but there is a $carrier tip that may need to be retrieved from the carrier [redacted] @gannett.com [redacted] Co., Inc.Site DirectorConsumer Solution CenterGreenville, SC [redacted]