A Greenville News customer service specialist spoke with this gentleman on Tuesday, December 19th. The issues with his newspaper delivery were reviewed and also discussions had about his concerns regarding a price increase he received. The outcome of that conversation is that his account...
was credited for 3 missed newspaper deliveries.The Greenville News cares about its' subscribers and upon review of his account, he was offered a lower rate. Mr. J[redacted] accepted the outcome of the two actions and we believe an amicable agreement was arrived at, resolving the original complaint.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]My Greenville News bill for 11/17 was adjusted with a credit that gave me the month free. I closed my account because I was never informed what exactly is included in the Monthly bill. If it's a flat rate then I would expect to be told that it's a flat rate. I just want simple answers and they're never forthcoming. If it is indeed a flat rate then I would expect identical bills each month and any deviation in billing would come with accompany line item details. I also objected to unannounced rate increases that would be with discovered only after the increase was deducted from my credit card which they had on file. Because they don't believe in itemized bills, you wouldn't know about bill changes unless you monitored your credit card purchases -- which I do. I authorized Greenville News to bill my credit card each for newspaper home delivery, but I considered their practices questionable at best. I wanted to remove automatic billing from my subscription and was told by a supervisor at the time that my monthly bill would remain at $29 for the mailed monthly billing. I then received a bill for $43 a month -- halfway through the month being billed! I had to go through several layers of customer service with emails and phone calls to get it reduced. I do not consider the matter resolved because they refuse: 1) to disclose actual detailed charges and 2) agree to give notice of service increases in advance of billing for those charges. If they want to reconcile these differences than I would expect an email or lettermailed to me, (so I have written proof), with their agreement details. My other agreements were made in trust with a Greenville News' supervisor who never responded once those agreements were broken. Regards,
S[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
S[redacted]
Prior to contacting the customer, the correct refund amount was confirmed and the time frame that the customer could expect to receive it. Evidently, the check has been cut this week and will be mailed to the customer on Friday 2/3/17. (The refund check is for $16.99 which was the...
amount that the customer mentioned in the complaint.) The customer was contacted and made aware of the action taken and that a check was being mailed. It was agreed that this is a satisfactory outcome.
The Greenville News has made numerous unsuccessful attempts to reach the consumer. We did provide detailed explanation of charges and credits, as the consumer requested. We welcome the opportunity to learn what actions the consumer is dissatisfied with. Thank you, L[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
D[redacted]
My name is [redacted] complaint number is [redacted] I would like to drop the complaint today on 03/06/2017Today I received a check in the regular mail box of 16.99 cent from the Greenville NEWS paper.Thank you very much for your help.I do not think they would had sent it, if you had not...
contacted them on the complaint.THANK YOU VERY VERY MUCH for your help.I did receive the check for 16.99 on 03/06/2017[redacted] court[redacted] sc 29369864-[redacted]aol.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
T** J[redacted]
The customer started his subscription at a kiosk on 12/18/17 for $12 per month and received a gift card.He called January 23rd and asked for the promotion - $4.30 per month for Sunday only, for 6 months. He was not eligible for this since he was already a subscriber. The customer...
service representative he spoke with gave him this rate from 2/5/17-7/5/17 and also issued a $10 credit as the customer wanted the charges backdated to December 2016. The customer called in on 7/24/17 and asked to stop the paper and was given a free month service for $4.30 which extended the promotion to 9/17/17.The customer called again on 9/5/17 to stop his paper due to the promotion being over and the rate was extended for the month of September. The representative confirmed that this subscription price was for 12 months and the customer agreed to keep the subscription.The customer was charged 11/22/17 $16.80 and on 12/22/17 $12.00. For a total of $28.80-8.60 (is what should have been charged) = $20.20 that will be refunded.It will be refunded when the account stops on 12/31/17.A customer service specialist spoke to the customer, reviewed the history of the account and the promotions, and let him know that when the account stops on 12/31/17 the refund will be issued back to the card. The customer agreed that this was fine with him and that he was satisfied. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I graduated from one of the top 10 Civil Engineering schools in the United States and have received professional engineering licenses in three states. There is no doubt that this is a roof flashing issue and Advanced Home Services is responsible. Per my initial complaint documentation, I even hired an independent inspector to confirm this.I am very disappointed that a contractor would go through our neighborhood and replace dozens of roofs but not stand behind their warranty.As a final offer to resolve this complaint without being a negative reference for the contractor, I will accept $500 (i.e. one-half of the $1,000 deductible). Special thanks to the Revdex.com team for your time and assistance with this matter. Regards.,
[redacted]
Mrs. [redacted] called on 10/19/15 to cancel her
Greenville News subscription. However during her conversation with
The Greenville News CSR she never said what date she wanted the paper
cancelled on. The CSR cancelled her account based on the paid through date
which was...
11/12/15. In the interim, a payment of $237.04 was received on
10/21/15 which would have paid her account through 6/2/16. This seems odd
that they paid on an account that they intended to cancel. Nonetheless, based on the Revdex.com complaint we have now
canceled the account effective 10/29/15. We’re refunding her $225.32 but
there is a $30 carrier tip that may need to be retrieved from the
carrier. [redacted]@gannett.com[redacted] Co., Inc.Site DirectorConsumer Solution CenterGreenville, SC[redacted]
A GANNETT customer service specialist first confirmed that a check in the sum of $239.60 was issued and mailed out on 8/18/17. Following this, she spoke with the customer and also gave her the check number for reference.
A Greenville News customer service specialist spoke with this gentleman on Tuesday, December 19th. The issues with his newspaper delivery were reviewed and also discussions had about his concerns regarding a price increase he received. The outcome of that conversation is that his account...
was credited for 3 missed newspaper deliveries.The Greenville News cares about its' subscribers and upon review of his account, he was offered a lower rate. Mr. J[redacted] accepted the outcome of the two actions and we believe an amicable agreement was arrived at, resolving the original complaint.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]My Greenville News bill for 11/17 was adjusted with a credit that gave me the month free. I closed my account because I was never informed what exactly is included in the Monthly bill. If it's a flat rate then I would expect to be told that it's a flat rate. I just want simple answers and they're never forthcoming. If it is indeed a flat rate then I would expect identical bills each month and any deviation in billing would come with accompany line item details. I also objected to unannounced rate increases that would be with discovered only after the increase was deducted from my credit card which they had on file. Because they don't believe in itemized bills, you wouldn't know about bill changes unless you monitored your credit card purchases -- which I do. I authorized Greenville News to bill my credit card each for newspaper home delivery, but I considered their practices questionable at best. I wanted to remove automatic billing from my subscription and was told by a supervisor at the time that my monthly bill would remain at $29 for the mailed monthly billing. I then received a bill for $43 a month -- halfway through the month being billed! I had to go through several layers of customer service with emails and phone calls to get it reduced. I do not consider the matter resolved because they refuse: 1) to disclose actual detailed charges and 2) agree to give notice of service increases in advance of billing for those charges. If they want to reconcile these differences than I would expect an email or lettermailed to me, (so I have written proof), with their agreement details. My other agreements were made in trust with a Greenville News' supervisor who never responded once those agreements were broken. Regards,
S[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
S[redacted]
Prior to contacting the customer, the correct refund amount was confirmed and the time frame that the customer could expect to receive it. Evidently, the check has been cut this week and will be mailed to the customer on Friday 2/3/17. (The refund check is for $16.99 which was the...
amount that the customer mentioned in the complaint.) The customer was contacted and made aware of the action taken and that a check was being mailed. It was agreed that this is a satisfactory outcome.
The Greenville News has made numerous unsuccessful attempts to reach the consumer. We did provide detailed explanation of charges and credits, as the consumer requested. We welcome the opportunity to learn what actions the consumer is dissatisfied with. Thank you, L[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
D[redacted]
My name is [redacted] complaint number is [redacted] I would like to drop the complaint today on 03/06/2017Today I received a check in the regular mail box of 16.99 cent from the Greenville NEWS paper.Thank you very much for your help.I do not think they would had sent it, if you had not...
contacted them on the complaint.THANK YOU VERY VERY MUCH for your help.I did receive the check for 16.99 on 03/06/2017[redacted] court[redacted] sc 29369864-[redacted]aol.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
T** J[redacted]
The customer started his subscription at a kiosk on 12/18/17 for $12 per month and received a gift card.He called January 23rd and asked for the promotion - $4.30 per month for Sunday only, for 6 months. He was not eligible for this since he was already a subscriber. The customer...
service representative he spoke with gave him this rate from 2/5/17-7/5/17 and also issued a $10 credit as the customer wanted the charges backdated to December 2016. The customer called in on 7/24/17 and asked to stop the paper and was given a free month service for $4.30 which extended the promotion to 9/17/17.The customer called again on 9/5/17 to stop his paper due to the promotion being over and the rate was extended for the month of September. The representative confirmed that this subscription price was for 12 months and the customer agreed to keep the subscription.The customer was charged 11/22/17 $16.80 and on 12/22/17 $12.00. For a total of $28.80-8.60 (is what should have been charged) = $20.20 that will be refunded.It will be refunded when the account stops on 12/31/17.A customer service specialist spoke to the customer, reviewed the history of the account and the promotions, and let him know that when the account stops on 12/31/17 the refund will be issued back to the card. The customer agreed that this was fine with him and that he was satisfied. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I graduated from one of the top 10 Civil Engineering schools in the United States and have received professional engineering licenses in three states. There is no doubt that this is a roof flashing issue and Advanced Home Services is responsible. Per my initial complaint documentation, I even hired an independent inspector to confirm this.I am very disappointed that a contractor would go through our neighborhood and replace dozens of roofs but not stand behind their warranty.As a final offer to resolve this complaint without being a negative reference for the contractor, I will accept $500 (i.e. one-half of the $1,000 deductible). Special thanks to the Revdex.com team for your time and assistance with this matter. Regards.,
[redacted]
Mrs. [redacted] called on 10/19/15 to cancel her
Greenville News subscription. However during her conversation with
The Greenville News CSR she never said what date she wanted the paper
cancelled on. The CSR cancelled her account based on the paid through date
which was...
11/12/15. In the interim, a payment of $237.04 was received on
10/21/15 which would have paid her account through 6/2/16. This seems odd
that they paid on an account that they intended to cancel. Nonetheless, based on the Revdex.com complaint we have now
canceled the account effective 10/29/15. We’re refunding her $225.32 but
there is a $30 carrier tip that may need to be retrieved from the
carrier. [redacted]@gannett.com[redacted] Co., Inc.Site DirectorConsumer Solution CenterGreenville, SC[redacted]
A GANNETT customer service specialist first confirmed that a check in the sum of $239.60 was issued and mailed out on 8/18/17. Following this, she spoke with the customer and also gave her the check number for reference.