Mr*** emailed customer service on 1/14/A reply was sent to him, requesting a telephone conversation, in order that his issues could be fully addressed During the subsequent telephone call and upon review of his account, it was agreed that Mr*** was not due a refund
His account was then cancelled and his information logged on a Do Not Call and Do Not Email lists He was advised that the two latter actions are not immediate and can take up to weeks to become fully effective
Sorry for the delayed response from the last email but the Greenville News only send a refund of $I have yet to see the rest nor any communication from them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
The Greenville News Distribution Manager has spoken with Mrs*** this morning (February 15, 2016) offering apologies and assuring her of her newspaper delivery for this coming weekend and a personal follow up.Additionally, the Director of Consumer Solutions Center will ensure that Mrs***
will not pay for any papers that were originally paid for, but not received.Thank you for bringing this matter to our attention
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
R*** C***
we will credit account to reflect next weeks of delivery of Sunday copies free as reimbursement/ good will gesture and to show delivery is fixed.Delivery of papers was verified this past Sunday by Greenville News employee.Distribution Manager Chip S*** emailed customer (3/7/17) and left
message on phone (3/12/17) to discuss situation, no response from customer to date.He is open to further discussion if customer wishes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am having trouble replying to this complaint. Can’t type in response box. Response for the *** ** *** complaint below . Due to production problems, on certain occasions, deliveries are made later than normal. *** ***, our Distribution Manager, has addressed
this situation with the contractor to assure proper deliveries are made and one month’s credit has been given to the customer. Thank you. *** ***
* *** ***Executive Assistant
The customer has been spoken to, confirming his refund A forwarding address was provided, but he acknowledged that he was happy with this outcome and that his issue is now resolved
Our Distribution Manager, *** ***,
went to Mrs***’ home and spoke with her. The
production team is working with the Greenville News advertising department to
ensure that each advertiser’s ads are to specs to ensure customers receive a
complete ad package in good
condition. In addition, the distribution department is checking the contractor’s paper for the next few weeks to ensure
that the package Mrs*** receives is complete.
We have credited Mrs*** account for one month’s
delivery. In addition, *** *** has provided her with his
cellphone number so that she can call him directly in the event of any future
issues. She also has *** *** telephone number
The customer was contacted by a Greenville News customer service specialist. The customer confirmed that the newspaper delivery was cancelled and declined any other offersThe cancellation/stop is effective on 1/16/and an outstanding balance to the account has been cleared, in the sum of
$
A representative from The Greenville News local customer service department spoke to the customer about his account and let him know where to look online to see what the rates are for new subscribersHe stated he didn’t look that far through the link.The difference between the published rate in the
newspaper $47, versus the regular rate was explained to him - that this is what is offered to new subscribers that do not have promo’s, or after a promo has expired it will go to that rate until the account comes up for review He was given an introductory $rate, authorized by a manager, and was also informed theit was until further notice As and when this rate changes, it will show as an increase on his billing statement.The customer seemed satisfied with this resolution
*** ***, Consumer Sales Manager, contacted Mr***
on June 1, regarding his complaintShe informed him that The Greenville
News would not be charging him for the gift card he received as part of the subscription promotion and assured him that
proper action would be taken with
the representative that misinformed him
The customer’s tube has been moved to a location
where the contractor can more easily place the paper in the
tube Ms*** has confirmed proper
delivery. We will continue to follover the next week to
ensure delivery to the proper spot continues
The customer was contacted at 4:pm today, by a Greenville News customer service specialist. The complaint related to the lack of detailed online billing with EZ-pay as a payment option. When this was discussed with a customer service specialist last week, the customer was switched
over to printed bill which will now provide the billing detail requested each month going forward. The customer was informed today, that although an online billing summary is still not available, the printed bill is the next best thing. The customer was also concerned that his rate would increase with the printed bill conversion, but was assured that his rate remains as it was, and has not increased. Overall, the customer was pleased with the information shared and considers this issue resolved. A direct number to the customer service specialist spoken with this afternoon has been shared, should there be any further questions going forward
A Greenville News customer service specialist has spoken with Mr. [redacted] confirming his claim that no deliveries had been made to his address and that he will receive a refund of $340.90. He accepted our apologies and is satisfied with this outcome.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
A review of all records on Ms. [redacted] account has been made, starting in October 2015 - present. The total of the charges made to the account is $30. To date, Ms [redacted] has received refunds in the sum of $47.24. A second refund claim is pending, which would increase the refunded amount. Ms. [redacted] has been made aware that without additional documentation in support of payments made, no further refunds may be authorized.
This customer spoke with a
representative in our call center on 12/24/15. At that time a request was sent to The Greenville News accounting departrment to issue a refund for $2.32. Our apologies are extended to Ms. [redacted] and we trust that she is now happy with the settlement of her...
Mr*** emailed customer service on 1/14/A reply was sent to him, requesting a telephone conversation, in order that his issues could be fully addressed During the subsequent telephone call and upon review of his account, it was agreed that Mr*** was not due a refund
His account was then cancelled and his information logged on a Do Not Call and Do Not Email lists He was advised that the two latter actions are not immediate and can take up to weeks to become fully effective
Sorry for the delayed response from the last email but the Greenville News only send a refund of $I have yet to see the rest nor any communication from them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
The Greenville News Distribution Manager has spoken with Mrs*** this morning (February 15, 2016) offering apologies and assuring her of her newspaper delivery for this coming weekend and a personal follow up.Additionally, the Director of Consumer Solutions Center will ensure that Mrs***
will not pay for any papers that were originally paid for, but not received.Thank you for bringing this matter to our attention
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
R*** C***
we will credit account to reflect next weeks of delivery of Sunday copies free as reimbursement/ good will gesture and to show delivery is fixed.Delivery of papers was verified this past Sunday by Greenville News employee.Distribution Manager Chip S*** emailed customer (3/7/17) and left
message on phone (3/12/17) to discuss situation, no response from customer to date.He is open to further discussion if customer wishes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am having trouble replying to this complaint. Can’t type in response box. Response for the *** ** *** complaint below . Due to production problems, on certain occasions, deliveries are made later than normal. *** ***, our Distribution Manager, has addressed
this situation with the contractor to assure proper deliveries are made and one month’s credit has been given to the customer. Thank you. *** ***
* *** ***Executive Assistant
The customer has been spoken to, confirming his refund A forwarding address was provided, but he acknowledged that he was happy with this outcome and that his issue is now resolved
Our Distribution Manager, *** ***,
went to Mrs***’ home and spoke with her. The
production team is working with the Greenville News advertising department to
ensure that each advertiser’s ads are to specs to ensure customers receive a
complete ad package in good
condition. In addition, the distribution department is checking the contractor’s paper for the next few weeks to ensure
that the package Mrs*** receives is complete.
We have credited Mrs*** account for one month’s
delivery. In addition, *** *** has provided her with his
cellphone number so that she can call him directly in the event of any future
issues. She also has *** *** telephone number
The customer was contacted by a Greenville News customer service specialist. The customer confirmed that the newspaper delivery was cancelled and declined any other offersThe cancellation/stop is effective on 1/16/and an outstanding balance to the account has been cleared, in the sum of
$
A representative from The Greenville News local customer service department spoke to the customer about his account and let him know where to look online to see what the rates are for new subscribersHe stated he didn’t look that far through the link.The difference between the published rate in the
newspaper $47, versus the regular rate was explained to him - that this is what is offered to new subscribers that do not have promo’s, or after a promo has expired it will go to that rate until the account comes up for review He was given an introductory $rate, authorized by a manager, and was also informed theit was until further notice As and when this rate changes, it will show as an increase on his billing statement.The customer seemed satisfied with this resolution
*** ***, Consumer Sales Manager, contacted Mr***
on June 1, regarding his complaintShe informed him that The Greenville
News would not be charging him for the gift card he received as part of the subscription promotion and assured him that
proper action would be taken with
the representative that misinformed him
The customer’s tube has been moved to a location
where the contractor can more easily place the paper in the
tube Ms*** has confirmed proper
delivery. We will continue to follover the next week to
ensure delivery to the proper spot continues
The customer was contacted at 4:pm today, by a Greenville News customer service specialist. The complaint related to the lack of detailed online billing with EZ-pay as a payment option. When this was discussed with a customer service specialist last week, the customer was switched
over to printed bill which will now provide the billing detail requested each month going forward. The customer was informed today, that although an online billing summary is still not available, the printed bill is the next best thing. The customer was also concerned that his rate would increase with the printed bill conversion, but was assured that his rate remains as it was, and has not increased. Overall, the customer was pleased with the information shared and considers this issue resolved. A direct number to the customer service specialist spoken with this afternoon has been shared, should there be any further questions going forward
A Greenville News customer service specialist has spoken with Mr. [redacted] confirming his claim that no deliveries had been made to his address and that he will receive a refund of $340.90. He accepted our apologies and is satisfied with this outcome.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
A review of all records on Ms. [redacted] account has been made, starting in October 2015 - present. The total of the charges made to the account is $30. To date, Ms [redacted] has received refunds in the sum of $47.24. A second refund claim is pending, which would increase the refunded amount. Ms. [redacted] has been made aware that without additional documentation in support of payments made, no further refunds may be authorized.
This customer spoke with a
representative in our call center on 12/24/15. At that time a request was sent to The Greenville News accounting departrment to issue a refund for $2.32. Our apologies are extended to Ms. [redacted] and we trust that she is now happy with the settlement of her...
complaint.