To date, a local Greenville News customer service specialist has made four attempts to contact this customer. Each time, a direct call back number has been left. Today, a message was left outlining the information and refund details, as follows -- _An original complaint was...
responded to by the same local customer service representative on 8/26/15 - the customer accepted a 'stop save' offer for The Greenville News, Sunday only paper. _No further calls to dispute charges or to report missed papers were received. _Verification was made with The Greenville News distribution director, that papers were not delivered to this address for some time thereafter. _A refund of $71.79 (the last 3 months of service) will be made to the account. A refund of $10.79 having already been received, the net refund requested for this customer is $61. _Again, the customer service number has been left.
First is the Tyvek was never in front of the step flashing install by original roofer, it ran down the full wall installed by the framer. The siding contractor is responsible for water not getting behind the siding. When Advanced home Services replaced the roof the siding was not to be removed...
for the roof replacement. The roof was not leaking it was the siding! The flashing was not leaking! The siding was the problem not the roof. Thanks [redacted]
Revdex.com:
I did call to cancel my subscription and received a slightly different story from the Greenville News representative that I spoke to. I was told that I did not have to pay the $38.00 for April and that I was paid through April 10th. I was told that I would then be billed $25 a month for an unspecified length of time. I agreed. I guess we will see what happens. I still would like to know if the Revdex.com thinks the Greenville News advertising is deceptive.
Regards,
[redacted]
The Greenville News Director of Distribution contacted the customer (Friday, January 12, 2018) to ensure that he was receiving his paper. He confirmed that he was and was thankful for the call - he had been frustrated getting through to the call center. The conversation was amicable and...
the customer was given direct contact information should he encounter further issues with his newspaper delivery. Additionally, a credit has been applied to his account, which he is satisfied with. Delivery will be visually verified for the next few days to assure him that it is happening correctly.
satisfaction query I had not yet received the refund check from the Greenville News, so I waited to respond until after I received the check. Revdex.com closed the complaint with the status “consumer remains dissatisfied.” Since then, I have received and deposited the check. I have renewed my subscription, and am actually receiving the paper. Even though I was unhappy with their behavior when I contacted them originally myself, I would like for then to see some results that encourage them to continue to respond positively to Revdex.com intervention. Is it possible to update the complaint to show that I am currently satisfied?Thank you,[redacted]
The customer has been spoken with about her services stopping before her renewal date. She stated she told the representative to cancel the account on her paid thru date but was informed that she would have to call back in on 2/23/2017. We informed the customer we will be unable to refund the...
unused credit balance on her account because it is under $10.00. We reinstated her services for 2/21/2017 and informed her we will follow up on her account and stop the service on the paid thru date. She was agreeable to these actions.
Thank you for bringing this discrepancy to our attention. Our customer service team did request a refund of $12.54 for the account, however it was not processed. We are looking into the cause of why it did not process. The $12.54 refund was processed yesterday. If you do not receive it in 3 to 5...
business days please contact [redacted] at 864-[redacted] or [redacted]gannett.com. We apologize for any inconvenience this has caused. Thank you. [redacted]
I am not sure what is going on with Greenville News. I have not spoken to them nor have they refunded the 9.85 that is owed to me. In my last correspondence I made available a copy of the charges as well as the refunds that were issued on my account. They intimated that I was charged $6 in October but received a refund of 15.24. That is incorrect. I was charged 12.00 on 10/19/15 and 6.00 on 10/22/15 and received a total refund of 15.24. I WANT MY MONEY BACK IN MY ACCOUNT.
THE UNAUTHORIZED CHARGE IN DECEMBER HAD NOTHING TO DO WITH THE OCTOBER CHARGES. THEY CHARGED ME 12.00 IN DECEMBER BUT ONLY REFUNDED 2.15.
I WANT MY 9.85. I DON'T KNOW WHO THEY ARE CALLING AND SPEAKING WITH BUT THEY ARE NOT TALKING TO ME. THEY LEFT A MESSAGE ONE TIME BUT DID NOT LEAVE A CALLBACK NUMBER.
IT MIGHT NOT BE MUCH TO THEM BUT 9.85 IS A LOT TO ME.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
This customer had two accounts with The Greenville News, both of which are now cancelled. Account #[redacted] was refunded $9.85 in addition to the already refunded $2.15 on this same account (total = $12)On account #[redacted] they were only charged
$6.00 on 10/22/1. A refund of...
$15.24 was made against this account on 10/25/15.
This should settle the matter satisfactorily, although we have not be
able to reach the customer.
[redacted]@gannett.com
[redacted] Co., Inc.
Site Director
Consumer Solution Center
Greenville, SC864-[redacted]
Please accept our sincere apologies. It was our understanding that you were satisfied with the outcome. Our customer service department will be notified.
The account has been reviewed. The customer said that her paper was not delivered on four occasions 1/8/17, 2/12/17, 2/26/17, and 3/15/17. The lady gets 4 papers delivered each time equaling $40 in papers (based on what she said, she pays for single copy.) We have already given her credits for the missed deliveries equaling $35.36. Subtracting that from the $40 she said she spent on papers we owe her $4.64, which we have rounded up to $5 and credited her account that amount, for a total of $40.36 in credits for her missed deliveries.
Contact has been made with Ms. [redacted] today, Monday, January 11th. Ms. [redacted] acknowledged getting a voicemail message when it was left, last week, but is upset that the refund is being made to her via check versus her credit card. She remains upset with The Greenville News' response to the Revdex.com, feeling that the matter is not resolved until the money is in her possession. She declined to discuss the matter further. To be clear, the refund that Ms. [redacted] requested, $9.85 has been issued to her.
After receiving your phone message several weeks ago, I returned your call and spoke to another representative who informed me about the $61 refund. I received the refund sometime last week. Thank you for taking care of my issue. P[redacted]
The Greenville News Distribution Director has spoken with this customer, who explained that there have been issues with incomplete papers and late deliveries (Clemson late Sundays). He has authorized a two-week credit to the account and given his direct line to call if any further issues should...
occur. The customer seems happy with this resolution.
A Greenville News customer service representative has tried several times to contact this customer, each time leaving a message and a telephone number where they can be contacted. To date, there has been no response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Advanced Home Services will accept [redacted] offer and send him a check for $500.00. I have been in the business for 43 years and based on the scope of work we were hired to do this is not our issue, but a siding issue. Thanks[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The newspaper representative was very helpful and agreed that they did "let the ball drop". The paper is now being delivered daily. Thank you for your help in this matter.
Regards,
J[redacted]
To date, a local Greenville News customer service specialist has made four attempts to contact this customer. Each time, a direct call back number has been left. Today, a message was left outlining the information and refund details, as follows -- _An original complaint was...
responded to by the same local customer service representative on 8/26/15 - the customer accepted a 'stop save' offer for The Greenville News, Sunday only paper. _No further calls to dispute charges or to report missed papers were received. _Verification was made with The Greenville News distribution director, that papers were not delivered to this address for some time thereafter. _A refund of $71.79 (the last 3 months of service) will be made to the account. A refund of $10.79 having already been received, the net refund requested for this customer is $61. _Again, the customer service number has been left.
First is the Tyvek was never in front of the step flashing install by original roofer, it ran down the full wall installed by the framer. The siding contractor is responsible for water not getting behind the siding. When Advanced home Services replaced the roof the siding was not to be removed...
for the roof replacement. The roof was not leaking it was the siding! The flashing was not leaking! The siding was the problem not the roof. Thanks [redacted]
Revdex.com:
I did call to cancel my subscription and received a slightly different story from the Greenville News representative that I spoke to. I was told that I did not have to pay the $38.00 for April and that I was paid through April 10th. I was told that I would then be billed $25 a month for an unspecified length of time. I agreed. I guess we will see what happens. I still would like to know if the Revdex.com thinks the Greenville News advertising is deceptive.
Regards,
[redacted]
The Greenville News Director of Distribution contacted the customer (Friday, January 12, 2018) to ensure that he was receiving his paper. He confirmed that he was and was thankful for the call - he had been frustrated getting through to the call center. The conversation was amicable and...
the customer was given direct contact information should he encounter further issues with his newspaper delivery. Additionally, a credit has been applied to his account, which he is satisfied with. Delivery will be visually verified for the next few days to assure him that it is happening correctly.
At the time I received your...
satisfaction query I had not yet received the refund check from the Greenville News, so I waited to respond until after I received the check. Revdex.com closed the complaint with the status “consumer remains dissatisfied.” Since then, I have received and deposited the check. I have renewed my subscription, and am actually receiving the paper. Even though I was unhappy with their behavior when I contacted them originally myself, I would like for then to see some results that encourage them to continue to respond positively to Revdex.com intervention. Is it possible to update the complaint to show that I am currently satisfied?Thank you,[redacted]
The customer has been spoken with about her services stopping before her renewal date. She stated she told the representative to cancel the account on her paid thru date but was informed that she would have to call back in on 2/23/2017. We informed the customer we will be unable to refund the...
unused credit balance on her account because it is under $10.00. We reinstated her services for 2/21/2017 and informed her we will follow up on her account and stop the service on the paid thru date. She was agreeable to these actions.
Thank you for bringing this discrepancy to our attention. Our customer service team did request a refund of $12.54 for the account, however it was not processed. We are looking into the cause of why it did not process. The $12.54 refund was processed yesterday. If you do not receive it in 3 to 5...
business days please contact [redacted] at 864-[redacted] or [redacted]gannett.com. We apologize for any inconvenience this has caused. Thank you. [redacted]
I am not sure what is going on with Greenville News. I have not spoken to them nor have they refunded the 9.85 that is owed to me. In my last correspondence I made available a copy of the charges as well as the refunds that were issued on my account. They intimated that I was charged $6 in October but received a refund of 15.24. That is incorrect. I was charged 12.00 on 10/19/15 and 6.00 on 10/22/15 and received a total refund of 15.24. I WANT MY MONEY BACK IN MY ACCOUNT.
THE UNAUTHORIZED CHARGE IN DECEMBER HAD NOTHING TO DO WITH THE OCTOBER CHARGES. THEY CHARGED ME 12.00 IN DECEMBER BUT ONLY REFUNDED 2.15.
I WANT MY 9.85. I DON'T KNOW WHO THEY ARE CALLING AND SPEAKING WITH BUT THEY ARE NOT TALKING TO ME. THEY LEFT A MESSAGE ONE TIME BUT DID NOT LEAVE A CALLBACK NUMBER.
IT MIGHT NOT BE MUCH TO THEM BUT 9.85 IS A LOT TO ME.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
This customer had two accounts with The Greenville News, both of which are now cancelled. Account #[redacted] was refunded $9.85 in addition to the already refunded $2.15 on this same account (total = $12)On account #[redacted] they were only charged
$6.00 on 10/22/1. A refund of...
$15.24 was made against this account on 10/25/15.
This should settle the matter satisfactorily, although we have not be
able to reach the customer.
[redacted]@gannett.com
[redacted] Co., Inc.
Site Director
Consumer Solution Center
Greenville, SC864-[redacted]
Please accept our sincere apologies. It was our understanding that you were satisfied with the outcome. Our customer service department will be notified.
A follow-up call has taken place with the customer, full reimbursement has been confirmed and the complaint is now resolved.
The account has been reviewed. The customer said that her paper was not delivered on four occasions 1/8/17, 2/12/17, 2/26/17, and 3/15/17. The lady gets 4 papers delivered each time equaling $40 in papers (based on what she said, she pays for single copy.) We have already given her credits for the missed deliveries equaling $35.36. Subtracting that from the $40 she said she spent on papers we owe her $4.64, which we have rounded up to $5 and credited her account that amount, for a total of $40.36 in credits for her missed deliveries.
Contact has been made with Ms. [redacted] today, Monday, January 11th. Ms. [redacted] acknowledged getting a voicemail message when it was left, last week, but is upset that the refund is being made to her via check versus her credit card. She remains upset with The Greenville News' response to the Revdex.com, feeling that the matter is not resolved until the money is in her possession. She declined to discuss the matter further. To be clear, the refund that Ms. [redacted] requested, $9.85 has been issued to her.
After receiving your phone message several weeks ago, I returned your call and spoke to another representative who informed me about the $61 refund. I received the refund sometime last week. Thank you for taking care of my issue. P[redacted]
The Greenville News Distribution Director has spoken with this customer, who explained that there have been issues with incomplete papers and late deliveries (Clemson late Sundays). He has authorized a two-week credit to the account and given his direct line to call if any further issues should...
occur. The customer seems happy with this resolution.
A Greenville News customer service representative has tried several times to contact this customer, each time leaving a message and a telephone number where they can be contacted. To date, there has been no response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Advanced Home Services will accept [redacted] offer and send him a check for $500.00. I have been in the business for 43 years and based on the scope of work we were hired to do this is not our issue, but a siding issue. Thanks[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The newspaper representative was very helpful and agreed that they did "let the ball drop". The paper is now being delivered daily. Thank you for your help in this matter.
Regards,
J[redacted]