The Home Decorating Company

The Home Decorating Company would first of all like to apologize to Ms [redacted] for the poor service she has received from the customer service department, as it is not acceptableMs [redacted] has placed a large order with our company - The particular bedding which she selected has a longer processing time than most items on our website, as it is custom made to orderThe processing time listed on our website is to weeks for deliveryWith the holiday, her order has been delayed by one week, as the anticipated shipping time frame is January 4th-8th.Ms [redacted] was charged for her order on December 15th in full, when a portion of her order shippedWe had advised her via email that the order had shipped in full, however it had notFor this error we had processed a $credit to her credit card, as well as inquiring on the shipping date for the remaining goods in her orderAt this point, (December 23rd) we were advised that the order would not ship until after the holidays(The week of January 4th)As Ms***'s order had not shipped by December 23rd, she had requested her credit card be credited until the goods shipped - To prevent any further interest from accruing on her credit cardThis request was sent to the accounting department for the credit to be issued back to Ms***, as the goods had not shippedDue to poor communication, her credit was not issued before the holiday - Which is not acceptable, as this was promised to our customer.The Home Decorating Company does value Ms***'s order and understands her frustration regarding the delays in crediting her card, and the delay in shipping her order - As this is a large order.As of today, January 5th 2016, [redacted] has received a credit to her credit cardThis credit was issued on December 31st, Finally, the most important portion is the shipping date of her goods - The goods are expected to ship no later than January 8thAs soon as our company has tracking for the bedding items, it will be passed on to Ms***At this point and this point only will her credit card be charged

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I stand by my prior negative review of this company I believe the only reason I came to a resolution was because of the involvement of the Revdex.comWithout the review or complaint, I believe my emails and phone calls would have continued to be ignored, as they had for several monthsIt's a shame that this is what it takes to get a response from a company Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I placed an order in July of Part of that order was shipped just a few days later, and my credit card was charged for the total discounted price less the undiscounted price for the items that had not shippedThey were running a promotion at the time for 25% off all orders over $Over the course of the next few months, I got an email once or twice per month saying that "the manufacturer requires additional time to complete our order..."Then in late October, I got an email saying they had encountered a problem and needed to speak with meI called and left a voice mail with my contact information, and I also replied to the email with my contact information, but was never contactedI got another email saying the manufacturer needed more time, so I figured that was the problemThen in December, I got an email saying my order had been cancelled after "multiple attempts" to contact me, and that I owed $The reason they cancelled the order was apparently because my credit card company had issued new cards during the months it was taking them to fulfill my order, so the card was declined when they tried to charge the remaining itemsBut they never once mentioned to me that there was a problem with my credit cardSo by cancelling the remaining items, my order total dropped below $250, so they removed the 25% discount from my previously shipped itemsThey never return phone calls, they never answer the phone when you try to call, and they rarely reply to emailsThey have the worst customer service I have ever experiencedIf I had known the problem was due to the credit card, it could have been cleared up in a matter of seconds, but they sent emails for months that mentioned a completely different problemDo not order from them without doing more researchIt would be better to pay a little more from a reputable company

Dear Customer, We apologize for any inconvenience Your order was canceled on 2/10/and an email was sent to you regarding the cancellation at the email address given at the time you placed your order online (please check your spam if you do not see it in your inbox)Your card was never charged but authorized through paypal which is standard practice by PaypalThe authorization was also voided at date of cancellation Again we apologize for any inconvenience you have experienced Best Regard, The Yankee Retail Company

Ms[redacted] placed her order with our company on March 30thOn Tuesday, March 31st, at 1:pm, an email was sent to her which stated the status of her orderThis email did include a backorder notice, indicating that her bedding was expected to ship by May 8thIn this email we also included our Customer Service contact informationNo other status updates were sent to Ms [redacted] as the date of shipment had not changed for her goodsWe charged the customer's credit card in the amount of $on 5/when the order shipped, and at this time we sent her an email advising of the tracking informationMs [redacted] called our company on May 7th and spoke with a customer service specialist to cancel the orderWe were advised that her email address had changed since placing the order with herWe were not aware of this change as we had not spoken with Ms [redacted] regarding her order prior to this telephone conversationAt this time, The [redacted] offered a few options to work with herThe first option was to expedite her credit back to her credit card once we received her return of the merchandiseThe second option was that we would provide her with a prepaid return label at our reduced shipping rate, which we would then deduct from her refund upon receipt of her goodsThis would have saved Ms [redacted] money and the hassle of paying for the return on her own Ms [redacted] was unhappy with the compromise offered to herTherefore, we advised her that a prepaid shipping label for the return of the unwanted goods would be provided via emailThe [redacted] provided this service as a courtesy, being that it is our intention to provide exceptional customer service for all of our customersThis service was provided to Ms [redacted] via voicemail and emailMs [redacted] had stated she was working and preferred to communicate with our company via emailOur last contact with Ms [redacted] was an email reply late May 8th explaining the details of the return label process, as she had expressed concern on the use of the labelThe merchandise was in transit when Ms [redacted] contacted our company to cancelThis shipment had a delivery date of Wednesday, May 13th ( [redacted] Tracking number: [redacted] )We have since contacted the shipping company [redacted] to have the package rerouted to our facility so Ms [redacted] was not to inconveniencedThe [redacted] has handled these expenses to make the return of the unwanted bedding seamlessAs of May 13th, Ms [redacted] has been credited in full for her order in the amount of $

Fantastic customer service I placed the order, had my cc replaced due to unauthorized activity and they immediately followed up with me to not only because that card didn't go through (as opposed to simply cancelling the order) but also volunteered to hold the order for the arrival of my replacement card That took longer than expected but they were very helpful and patientI will certainly look to their site for any home products first Thanks!!!

I ordered a bed set (comforter, bed skirt, shams as well as decorative pillows) from [redacted] back in July Although it took a long time to receive it, the Casandra bed set I selected is just beautiful The fabric is lovely and the colors were true to that shown on the site It is everything I hoped for and really more than I expected -- and the price was extremely reasonable Because [redacted] moved a warehouse over the summer, my order was delayed I was very frustrated; however, Melissa and Stephanie (Customer Service) continued to assure me that the order was on their radar and they profusely apologized for the problem and gave me an additional discount for my trouble I have two more bedrooms to decorate and I will definitely use their website again We communicated so frequently -- they are now my friends! The experience was as personal as a face-to-face in a retail store They were wonderful!

I was browsing this website when a chat box came upI was offered a price match plus 10% off if I completed the purchaseAfter I purchased, I got a "oh I'm sorry, the price match is only if you buy $worth of our merchandiseBut, hey, we can still give you the 10% off." I wasn't told anything about the $up frontBasically, they pulled the bait and switch

The Home Decorating Company would like to extend apologies to [redacted] in regards to the recent transactions: Order [redacted] and [redacted] had express how upset she was regarding this delay as she was not notified of this prior to ordering at which point she requested to cancel the orders due to shipping dateAt the point when MsWarren had requested the cancellation of her orders an email was sent to her, this email provides our customers all details of what to expect after requesting the cancellation of an orderWe do understand her frustration regarding the cancellation process and verbiage used in the email as it did not directly relate to her ordersAt this time, [redacted] orders have been canceled and her credit card transactions have been voided

From: [redacted] Sent: Tuesday, May 15, 5:PM To: [redacted] Subject: Complaint # [redacted] I am writing to inform you that the complaint has been rectified After contacting you, the manager of the company was able to obtain tracking info for me and my item was received today Thank you for your help [redacted]

I have returned the quilt using the prepeaid label but I am still waiting for the refundNo matter what becomes of this I will never understand how this company is a Revdex.com accredited business because there are over Revdex.com complaints and many many more consumer complaints online at various sitesThis company is completely unprofessional and impossible to deal withImagine if everyone with a complaint actually spoke up........maybe that is exactly what needs to happenI will never use this company again!

The Home Decorating Company does understand the situation Ms. [redacted] was put in once the bedding set ordered became discontinued - It is not an ideal situation for either party. However, it is our responsibility to ensure that the right thing is done for the customer - While abiding by our company's... policies and procedures.We recognize that Ms. [redacted] had ordered this sheet set so that she was eligible to receive a 20% discount for orders over $250.00, as well as free shipping for orders over $199.99 - This is a very common practice. With the comforter set not being available, [redacted] was left with sheets that she wouldn't have purchased to begin with - If it was not for these promotions.The Home Decorating Company did remove the coupon from Ms. [redacted] order as per our policies, which I have highlighted below. This policy does allow our customers the option to add to an order to prevent this coupon removal. [redacted] “If at any time your order total drop below the value requirements for a coupon used or free shipping; the coupon will be reversed and a shipping charge will be applied to your order.”We were unable to provide the 20% discount and free shipping on the remaining goods in her order, due to the policy listed above. We have extended Ms [redacted] a reduction in the shipping charge to compensate for the loss of this coupon. As a resolution, The Home Decorating Company would provide Ms. [redacted] with with a prepaid return label for the unwanted sheets - As long as the merchandise is in the original packaging new and unused. At this time,a refund would be processed for the sheets and the shipping. We apologize for the inconvenience that this has caused.

Revdex.com,
We have confirmed that the customer has received their order in full and is happy with the orderAs it is the intention of The Home Decorating Company to provide exploratory customer service and as the customer was not informed in a timely fashion of how much the extra
cost was to ship it to ***, The Home Decorating Company picked up the extra expenseWe apologize for any inconvenience the customer experiencedBest Regards,
The Home Decorating Company

*** *** ordered a *** *** *** King Piece Bed In A Bag with our company on September 22nd 2014, the item shipped on September 24thOn October 1st *** contacted our company via email regarding a missing Bedskirt, we advised her the next day that we would be
contacting the vendor regarding this and asked for 1-business days for a replyOn October 6th (2nd business day) *** contacted our company via email expressing her dissatisfaction with the color or the item, in this email she also mentioned that this set included a fourth pillow*** our customer service manager replied to this email with our return policy for orders with color discrepancies along with compensation for the extra pillow in the set in the form of a reduction of the shipping charges deducted from *** product refund.
*** and *** sent several other emails back and fourth regarding the bedskirt status, and *** expressed that she was working with *** to handle the bedskirt situation*** then sent an email for an RMA(Return Number) at 4:51pm estThis email did not get replied to as our Customer Service closed at 5pm for the day
We have since offered *** a *** pre-paid pick upAs soon as the bed in a bag has been picked up from *** a full refund will be processed within hours back to her *** account.
We apologize for any inconvenience this has caused

A quick response to all questionsWas very excited when the products arrive as ordered Will definitely be using them again

*** *** ***As per our conversation today, January 12th, 2017, we do apologize for the shipping delays and unacceptable customer service in regards to your bedding order placed with HomeDecoratingCompany.com on January 4th, We do anticipate your order shipping no later than January 18th,
and will notify you of the FedEx tracking information via email. Please accept this apology and the extra discount as our way of resolving this poor experience which you have had with our company. We do hope that the bedding is perfect for your home, please contact me directly if you have any issues.Best Regards,*** ***
***

Complaint: ***
I am rejecting this response because:I was told there were SEVERAL of each of the items in stock which was clearly a boldface lieI am still waiting for my refund for the quiltAlso, let it be known that the home decorating company advertises a 20% off sale that is supposed to be a one day only sale which I believe pressures people to order when in fact the sale is still running and has been since I placed my orderThe home decorating company is a dishonest company that takes advantage of innocent customers such as myself
Sincerely,
*** ***

Dear Revdex.com and Customer,
Due to several major snow storms in our area, validating with the bank that the original credit that the customer had been received had been reversed and crediting the customer again was delayed
We apologize for any inconvenience
Best Regards,
The Yankee
Retail Company

Ms.*** *** placed her order with our company on March 30th. On Tuesday, March 31st, at 1:pm, an email was sent to her which stated the status of her orderThis email did include a backorder notice, indicating that her bedding was expected to ship by May 8thIn this email
we also included our Customer Service contact informationNo other status updates were sent to Ms *** as the date of shipment had not changed for her goods.We charged the customer's credit card in the amount of $on 5/when the order shipped, and at this time we sent her an email advising of the tracking information.Ms*** called our company on May 7th and spoke with a customer service specialist to cancel the orderWe were advised that her email address had changed since placing the order with herWe were not aware of this change as we had not spoken with Ms *** regarding her order prior to this telephone conversationAt this time, The *** *** *** offered a few options to work with herThe first option was to expedite her credit back to her credit card once we received her return of the merchandiseThe second option was that we would provide her with a prepaid return label at our reduced shipping rate, which we would then deduct from her refund upon receipt of her goodsThis would have saved Ms*** money and the hassle of paying for the return on her own. Ms*** was unhappy with the compromise offered to herTherefore, we advised her that a prepaid shipping label for the return of the unwanted goods would be provided via emailThe *** *** *** provided this service as a courtesy, being that it is our intention to provide exceptional customer service for all of our customersThis service was provided to Ms*** via voicemail and emailMs*** had stated she was working and preferred to communicate with our company via emailOur last contact with Ms*** was an email reply late May 8th explaining the details of the return label process, as she had expressed concern on the use of the label.The merchandise was in transit when Ms*** contacted our company to cancelThis shipment had a delivery date of Wednesday, May 13th (*** Tracking number: ***)We have since contacted the shipping company *** to have the package rerouted to our facility so Ms *** was not to inconveniencedThe *** *** *** has handled these expenses to make the return of the unwanted bedding seamless. As of May 13th, Ms*** has been credited in full for her order in the amount of $