The Home Decorating Company

HomeDecoratingComany.com has spoken with *** *** on Tuesday, 12/to resolove the complaintIt is never our company's intention to harass our customers as this is not acceptable. We apologized to *** for the correspondence which may have been threatening in nature

This is a fabulous company and offered me assistance as I needed it!

Revdex.com,We have confirmed that the customer has received their order in full and is happy with the order.As it is the intention of The Home Decorating Company to provide exploratory customer service and as the customer was not informed in a timely fashion of how much the extra cost was to ship it to
***, The Home Decorating Company picked up the extra expense.We apologize for any inconvenience the customer experienced.Best Regards,The Home Decorating Company

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The Home Decorating Company would first of all like to apologize to Ms*** for the poor service she has received from the customer service department, as it is not acceptableMs*** has placed a large order with our company - The particular bedding which she selected has a longer processing time than most items on our website, as it is custom made to orderThe processing time listed on our website is to weeks for deliveryWith the holiday, her order has been delayed by one week, as the anticipated shipping time frame is January 4th-8thMs*** was charged for her order on December 15th in full, when a portion of her order shippedWe had advised her via email that the order had shipped in full, however it had notFor this error we had processed a $credit to her credit card, as well as inquiring on the shipping date for the remaining goods in her orderAt this point, (December 23rd) we were advised that the order would not ship until after the holidays(The week of January 4th)
As Ms***'s order had not shipped by December 23rd, she had requested her credit card be credited until the goods shipped - To prevent any further interest from accruing on her credit cardThis request was sent to the accounting department for the credit to be issued back to Ms***, as the goods had not shippedDue to poor communication, her credit was not issued before the holiday - Which is not acceptable, as this was promised to our customerThe Home Decorating Company does value Ms***'s order and understands her frustration regarding the delays in crediting her card, and the delay in shipping her order - As this is a large orderAs of today, January 5th 2016, *** *** has received a credit to her credit cardThis credit was issued on December 31st, Finally, the most important portion is the shipping date of her goods - The goods are expected to ship no later than January 8thAs soon as our company has tracking for the bedding items, it will be passed on to Ms***At this point and this point only will her credit card be charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I no longer want to deal with them ever again so I will close the complaintI will continue to believe that they are a shady company and will discourage all people to use their company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It snows a great deal here in *** tooHowever, communications with businesses of all kinds including banks continuesThis seems to be just another delay or stall tacticIf there is anything I can do to help, please advise
Sincerely,
*** ***

I had a fantastic experience with Home Decorating Company I ordered some bedding, which turned out to be stunningly beautiful but not suitable at the timeThey did ship it to me quite promptly I followed the instructions to return it and received an email when they received it about their refund timelineI emailed them, as instructed if necessary, and asked if they could expedite the processWithin an hour or two, my refund was processed They were so polite and accommodating, a real pleasure to deal with, and the bedding really was gorgeousI'm sorry I couldn't use itGreat company!

Ms.[redacted] placed her order with our company on
"border-bottom-width: 1px; border-bottom-style: dashed; border-bottom- position: relative; top: -2px; z-index: 0;">March 30th. On Tuesday, March 31st, at 1:pm, an email was sent to her which stated the status of her orderThis email did include a backorder notice, indicating that her bedding was expected to ship by May 8thIn this email we also included our Customer Service contact informationNo other status updates were sent to Ms [redacted] as the date of shipment had not changed for her goodsWe charged the customer's credit card in the amount of $on 5/when the order shipped, and at this time we sent her an email advising of the tracking informationMs[redacted] called our company on May 7th and spoke with a customer service specialist to cancel the orderWe were advised that her email address had changed since placing the order with herWe were not aware of this change as we had not spoken with Ms [redacted] regarding her order prior to this telephone conversationAt this time, The [redacted] offered a few options to work with herThe first option was to expedite her credit back to her credit card once we received her return of the merchandiseThe second option was that we would provide her with a prepaid return label at our reduced shipping rate, which we would then deduct from her refund upon receipt of her goodsThis would have saved Ms[redacted] money and the hassle of paying for the return on her own.
Ms[redacted] was unhappy with the compromise offered to herTherefore, we advised her that a prepaid shipping label for the return of the unwanted goods would be provided via emailThe [redacted] provided this service as a courtesy, being that it is our intention to provide exceptional customer service for all of our customersThis service was provided to Ms[redacted] via voicemail and emailMs[redacted] had stated she was working and preferred to communicate with our company via emailOur last contact with Ms[redacted] was an email reply late May 8th explaining the details of the return label process, as she had expressed concern on the use of the labelThe merchandise was in transit when Ms[redacted] contacted our company to cancelThis shipment had a delivery date of Wednesday, May 13th ([redacted] Tracking number: [redacted])We have since contacted the shipping company [redacted] to have the package rerouted to our facility so Ms [redacted] was not to inconveniencedThe [redacted] has handled these expenses to make the return of the unwanted bedding seamless. As of May 13th, Ms[redacted] has been credited in full for her order in the amount of $

From: [redacted] Sent: Tuesday, May 15, 2018 5:47 PM To: [redacted] Subject: Complaint #[redacted]     I am writing to inform you that the complaint has been rectified.  After contacting you, the manager of the company was able to obtain...

tracking info for me and my item was received today.  Thank you for your help. [redacted]

Revdex.com:Revdex.com:My response: I would like the full refund of the purchased product and the shipping cost.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I stand by my prior negative review of this company.  I believe the only reason I came to a resolution was because of the involvement of the Revdex.com. Without the review or complaint, I believe my emails and phone calls would have continued to be ignored, as they had for several months. It's a shame that this is what it takes to get a response from a company.
Sincerely,
[redacted]

The Home Decorating Company would like to extend apologies to [redacted] in regards to the recent transactions: Order [redacted] and [redacted] had express how upset she was regarding this delay as she was not notified of this prior to ordering at which point she requested to...

cancel the orders due to shipping date. At the point when Ms. Warren had requested the cancellation of her orders an email was sent to her, this email provides our customers all details of what to expect after requesting the cancellation of an order. We do understand her frustration regarding the cancellation process and verbiage used in the email as it did not directly relate to her orders. At this time, [redacted] orders have been canceled and her credit card transactions have been voided.

I recently purchase a gorgeous set of drapes and valances from the company. The company was very easy to work with. I had no problem with the process from beginning to end. The order arrived quickly and in perfect condition. Would highly recommend them to friends and family.

Horrible company to deal with. I bought a comforter for them and had delivery issue. Order was still pending and not deliver 12 days after purchase. I tried to contact them by phone on multiple occasions and no one ever answered, left 2 voicemails and they NEVER returned my calls. Was able to chat on their website with a customer service representative and again I was supposed to be updated and received and email the same day by 6:00pm EST and I never received the email. I contact them again the next day via chat because it is the only way you can contact them and told them to cancel my order. Then only I was finally able to get a tracking number and it was delivered that day. I have not received my order yet to tell you about the comforter and the condition of it but hopefully the delivery will be my only issue. I will NEVER order from them again.

The Home Decorating Company would first of all like to apologize to Ms. [redacted] for the poor service she has received from the customer service department, as it is not acceptable. Ms. [redacted] has placed a large order with our company - The particular bedding which she selected has a longer processing...

time than most items on our website, as it is custom made to order. The processing time listed on our website is 4 to 6 weeks for delivery. With the holiday, her order has been delayed by one week, as the anticipated shipping time frame is January 4th-8th.Ms. [redacted] was charged for her order on December 15th in full, when a portion of her order shipped. We had advised her via email that the order had shipped in full, however it had not. For this error we had processed a $75.00 credit to her credit card, as well as inquiring on the shipping date for the remaining goods in her order. At this point, (December 23rd) we were advised that the order would not ship until after the holidays. (The week of January 4th)As Ms. [redacted]'s order had not shipped by December 23rd, she had requested her credit card be credited until the goods shipped - To prevent any further interest from accruing on her credit card. This request was sent to the accounting department for the credit to be issued back to Ms. [redacted], as the goods had not shipped. Due to poor communication, her credit was not issued before the holiday - Which is not acceptable, as this was promised to our customer.The Home Decorating Company does value Ms. [redacted]'s order and understands her frustration regarding the delays in crediting her card, and the delay in shipping her order - As this is a large order.As of today, January 5th 2016, [redacted] has received a credit to her credit card. This credit was issued on December 31st, 2015. Finally, the most important portion is the shipping date of her goods - The goods are expected to ship no later than January 8th. As soon as our company has tracking for the bedding items, it will be passed on to Ms. [redacted]. At this point and this point only will her credit card be charged.

Dear Customer,
 
We apologize for any inconvenience.
Your order was canceled on 2/10/2104 and an email was sent to you regarding the cancellation at the email address given at the time you placed your order online (please check  your spam if you do not see it...

in your inbox). Your card was never charged but authorized through paypal which is standard practice by Paypal. The authorization was also voided at date of cancellation.
 
Again we apologize for any inconvenience you have experienced. 
 
Best Regard,
The Yankee Retail Company

I placed an order in July of 2016. Part of that order was shipped just a few days later, and my credit card was charged for the total discounted price less the undiscounted price for the items that had not shipped. They were running a promotion at the time for 25% off all orders over $250. Over the course of the next few months, I got an email once or twice per month saying that "the manufacturer requires additional time to complete our order...". Then in late October, I got an email saying they had encountered a problem and needed to speak with me. I called and left a voice mail with my contact information, and I also replied to the email with my contact information, but was never contacted. I got another email saying the manufacturer needed more time, so I figured that was the problem. Then in December, I got an email saying my order had been cancelled after "multiple attempts" to contact me, and that I owed $31. The reason they cancelled the order was apparently because my credit card company had issued new cards during the months it was taking them to fulfill my order, so the card was declined when they tried to charge the remaining items. But they never once mentioned to me that there was a problem with my credit card. So by cancelling the remaining items, my order total dropped below $250, so they removed the 25% discount from my previously shipped items.
They never return phone calls, they never answer the phone when you try to call, and they rarely reply to emails. They have the worst customer service I have ever experienced.
If I had known the problem was due to the credit card, it could have been cleared up in a matter of seconds, but they sent emails for months that mentioned a completely different problem.
Do not order from them without doing more research. It would be better to pay a little more from a reputable company.

[redacted] placed an order on our website for a quilt and coordinating accessories on Friday, April 1st at 7pm EST, she had spoken with the Customer Service Manager, Melissa on Friday afternoon prior to placing her order. [redacted] was informed at that time of this phone conversation our inventory...

report did not reflect any issues regarding stock levels for the bedding collection, which she was looking to purchase. The Home Decorating Company does understand and appreciate [redacted]'s statements regarding how this situation reflects on our company. Our Customer Service Manager was using a daily inventory report, these inventory levels may not be 100% accurate at all times. [redacted] placed her order after normal company operating hours therefore,  her order was not processed until Monday 4/4 during normal business hours. When the order was processed stock levels for many of the items which were in [redacted]'s order, had dropped to zero and were placed on a 30 day backorder. The status of [redacted]'s order was sent to her via email as soon as our company received this notification.We certainly apologize for the inconvenience which this has caused [redacted]. As of today April 21st, we have canceled the backordered items from this order. There is one item which was shipped to [redacted] and we have provided her with a pre-paid return label for the return of the goods. Once this label has been used a full refund for shipped goods will be processed.

[redacted]
As per our conversation today, January 12th, 2017, we do apologize for the shipping delays and unacceptable customer service in regards to your bedding order placed with HomeDecoratingCompany.com on January 4th, 2017. We do anticipate your order shipping no later than...

January 18th, and will notify you of the FedEx tracking information via email. Please accept this apology and the extra discount as our way of resolving this poor experience which you have had with our company. 
We do hope that the bedding is perfect for your home, please contact me directly if you have any issues.
Best Regards,
[redacted]