The Home Decorating Company

Review: I placed the order for this bedding on September 8th, 2013. I was told on September 30th, 2013 that my product would ship in 3 to 5 business days. Now they are telling me that they are not sure when it will ship. One customer service rep said that [redacted] bedding processing time was 15 business days. The customer service rep today told me it was 15 to 20 business days. I requested a refund and all they have said is they will see if I can cancel it. At this point, I either want my product shipped today or tomorrow or I want a full refund. I am tired of fighting with them about [redacted] Bedding.Desired Settlement: I would like it shipped today or tomorrow or I would like a full refund. I don't want them to say it will ship in another 3 to 5 business days. I want my stuff shipped ASAP or give me back my money.

Business

Response:

[redacted]

I was browsing this website when a chat box came up. I was offered a price match plus 10% off if I completed the purchase. After I purchased, I got a "oh I'm sorry, the price match is only if you buy $200 worth of our merchandise. But, hey, we can still give you the 10% off." I wasn't told anything about the $200 up front. Basically, they pulled the bait and switch.

Review: I placed an order for 3 queen comforters [redacted] for their advertised price of $99.99 - three days later I received notification that it was cancelled and no longer in stock. However, it is currently showing in stock again the same day I received cancellation at $269. I spoke with [redacted] in Customer Service and she informed me that they oversold this item at that price and that they have to pay more for it now. She offered to sell it to me at $140.Desired Settlement: I think they should at the very least honor their original price of $99 for one of the items. They send an email saying "This item was recently sold at a discounted price due to an over abundance of inventory and unfortunately all of the stock has been depleted and your order cancelled.

Any pending authorizations or charges to your credit card have been voided This may take additional time to reflect on your credit card statement." Yet, they still have this item in stock and available. While $140 is still a good price for this item, it is a matter of principle. [redacted] tried to use the "we state in our FAQ that we occasionally have pricing errors" is not acceptable. If your company puts 12 items on sale for $99 then it should make sure they have them in stock. It is the year 2015, human error causes inventory issues, not computers. And if this is a human error, or just a decision by someone in charge that we probably sold these way too high, then maybe they should pay for their error and honor the customer's order.

Business

Response:

Dear Revdex.com and customer,

Review: I took advantage of the Home Decorating Co promotions and ordered over $200 worth of items to receive 20% off and free shipping. I was contacted a week later to be notified that one of the items I purchased was discontinued. Then I was told that in spite of this new information I was not allowed to cancel my order, the 20% discount was being removed, and they were now charging me close to $20 in shipping. I contacted their customer service, speaking to a woman who tried to intervene on my behalf (resulting in a reduced non-negotiable shipping fee, and no discount), and the final outcome was that I ended up purchasing an item at almost 40% higher than the amount I agreed to spend when providing my credit card information.Desired Settlement: I would like a total refund of the item purchased plus the charged shipping. I do not want the item without the bedding I purchased to accompany it.

Business

Response:

The Home Decorating Company does understand the situation Ms.[redacted] was put in once the bedding set ordered became discontinued - It is not an ideal situation for either party. However, it is our responsibility to ensure that the right thing is done for the customer - While abiding by our company's policies and procedures.

I am not sure how much research the Revdex.com does before giving a review but you sure missed the boat on this company.They are without a doubt one of the worst internet companies out there. We made a purchase in early July and retruned it within a week as it just did not work with our walls. We paid for return shipping and they said they would take out shipping cost from the refund as it was shipped free. Well they just took $54 out. This is over half the cost of shipping. In addition the refund did not come for over a month. All should know about how bad they treat people. I have since read many more post of like issues.

Review: I purchased a [redacted] throw pillow from The Home Decorating Company. The pillow was advertised as having a 100% cotton face. Although the website indicates that it has international shipping, I was unable to purchase the pillow with a Canadian address. Therefore, I used a re-shipping service to have the pillow mailed to Canada. When the pillow arrived, it had a 100% polyester face. I have bad allergies and sensitivies, so I can use a polyester cover. I would break out in a rash if I did. I contacted the company about returning the item and being reimbursed for all of the shipping costs due to the false advertising. If I had known that the pillow had a 100% polyester face, then I never would have purchased it. The company agreed to refund the money that I had paid to them for the pillow, but refused to cover the additional re-shipping costs which I incurred. I complained to the customer service representatives several times, in particular [redacted]. I asked to speak to a manager, and was denied. I asked to speak to the CEO or president and was also denied. I indicated that I would then be making a complaint to the Revdex.com. [redacted] assured me that the Order Manager, [redacted] would get back to me today by 12 noon. No one has called or emailed with any kind of update.Desired Settlement: Due to the false advertising, I want this company to reimburse me for the $49.21 in re-shipping costs that I incurred. I emailed copies of the invoices to the company, which they flatly refused to reimburse: 1) $5.00 Reship Handling Fee, 2) $28.86 UPS Delivery Charge, and 3) $15.35 UPS Brokerage COD, which = $49.21.

Business

Response:

The customer has been credited in full including the domestic shipping costs where the order was requested to be shipped.

When customer received product is was their responsibility to thoroughly inspect the product(s) upon receipt.

Review: In March 2013 I ordered a comforter set from the Home Decorating Company, a division of the Yankee Retail Co. LLC. Even before it arrived, I decided to return the comforter because I had found another one I preferred. When the package arrived, I opened the box but did not even remove the comforter. Instead, I taped the box shut, and following the company's directions for returns, sent it back the next day.On March 18, 2013, I received an email acknowledging receipt of the returned item. The email stated I would receive a refund to my credit card 25 business days after they had inspected the returned merchandise, which could stretch to 30 days for posting of the return. I cannot understand how a company can charge my credit card within minutes of my placing an order but cannot credit a properly mailed return for an entire month. I have never had a business take that long to refund money for properly returned merchandise. There ought to be a law against this unethical practice. Shame on the Home Decorating Company!

Desired Settlement: DesiredSettlementID: Refund

I expect the Yankee Retail Co. LLC to refund IMMEDIATELY the money I paid for the returned comforter minus the cost of shipping.

Business

Response:

Business Response /* (1000, 5, 2013/04/15) */

We apologize that the customer was unhappy with our written return policy on our website. However as per her request, her credit was refunded within 24 hours of her request as our intention is to satisfy our customers.

Review: I ordered drapery on 8 August 2014. I have yet to receive any correspondence from the company on any shipping/date for shipping. I want to cancel this order so I can purchase the drapery elsewhere and receive in a timely manner. We just moved and have bare windows because of not receiving this order. I cannot cancel via phone per the website, and I called and the phone hangs up if you attempt to cancel. Per the website you have to cancel via live chat, which has a broken link, which does not work, thus I have not been able to cancel this order, so I can purchase in a timely manner.Desired Settlement: I have only been charged through [redacted] as an authorization. I need confirmation of this order being cancelled, so I can order from another source.

Business

Response:

Dear Customer,

Review: Received this email on April 8th. My refund is long overdue. Repeated emails to the company have gone unanswered. "Dear Jeanne Michaud Ross, Your returned merchandise has been received by our warehouse. YOU CAN EXPECT A CREDIT TO YOUR CREDIT CARD ACCOUNT IN 25 BUSINESS DAYS of the receipt of your return to our warehouse.Your Expected Credit Date is: 5/9/2014The following items have be inspected by our Operations Department and have been approved for Return:Peacock Alley Eloise Standard ShamHarbor House Haven King Mini Duvet SetPeacock Alley Vienna European Sham - PlatinumCan I get my Refund quicker than 25 business days?For quality assurance and to receive accurate shipping costs The Home Decorating Company requires approximately 25 business days to process refunds on returned orders.Should you need your refund sooner please contact [email protected] with your request and we will do our best to accommodate your request.Once the credit is processed, a confirmation email will be sent to you with your final credit amount. Your refund will appear on your billing statement as the Home Decorating Company. Please be aware your credit card company may take up to 30 days to post the refund on your statement. Sincerely,The Home Decorating Company - A Division Of The Yankee Retail Companywww.home-decorating-co.com"Desired Settlement: I just want my money back. Now!

Business

Response:

Dear Customer,

Review: I ordered a bedding set online from this company on 11/29/2013. There is a general message stating most items ship within 5-7 business days. A few days after placing my order, I received an e-mail stating my items were expected to ship on 12/19/2013. Confused as to why it would take 3 weeks to process my order, I emailed the company, left a voice mail for the manager, and contacted customer service. I never received an e-mail back, nor did I ever receive a call back from the manager. Customer service could only tell me that they didn't know why there was a delay in the processing of my order, but that it would ship on the 19th. On the 19th, I contacted the company requesting the tracking info for my package, and was told there was no tracking info, because my shipment had not gone out yet. It would be another 3-4 days before my items would ship, and that there was nothing they could do to change that, but they would make sure it went on in 3-4 days. On the 23rd, I contacted customer service and tried to make sure my order had gone out. I was then told, almost a month after placing my order, that there was a slight back order on my items and that it would be yet ANOTHER 3-4 days before my item shipped. I explained my frustration and was told they would make sure it for sure shipped on the 26th and that they would return $5.00 to my account for my inconvenience but they would not expedite any shipping at their expense. Today is the 27th of December and after contacting customer service I was told my items once again, did NOT ship as promised, and that it is due to a delay from the manufacturer and that my items will ship in 10 days. I placed my order a month ago, and have nothing to show for it. This company has been anything but accommodating, and considering they've still done nothing to make this right, or even attempted to contact me regarding the voice mail and email I left, I'm extremely shocked they still have their doors open.Desired Settlement: I would like them to pay for overnight shipping once they receive the items from the manufacturer for my severe inconvenience and the inability to stick with a shipment date while providing their customer with empty promises. They sat on my order for 3 and a half weeks before attempting to process it, which is why they didn't know about the manufacturer delay for so long. I was told about this back order 2 days before Christmas, leaving me NO time to find a replacement and have it arrive on time

Business

Response:

We apologize for all your inconvenience.

We have issued a full refund.

Review: I purchased (or thought) a king size comforter in March 2015. I could not find a record of the transaction about 30 days after the purchase. About 60 days later I see a charge for 229.00 on my debit card. I call the company and found out the comforter had shipped 1 day before. I inquired about the process and told them that I did not want the comforter because when I purchased it (at the same time I made the transaction) I was not notified that it was backordered therefore I would not have purchased it.

I was told by the rep that they sent me an email the day after stating that the comforter would be backordered. I have recently changed my email (the last 30 days) and have never received an email from the company from the previous address. I did not change my email until 30 days AFTER I ordered the comforter. Therefore the company did not notify me for at least 30 days after the fact that the comforter would be delayed.

The compromise with the company was for me to send the comforter back after I receive it (have not to this day) and refund my 229.00 minus shipping cost. I explained to the company that was not satisfactory and that I have no issue sending it back at my own expense but I expect a full refund (which includes the shipping cost). I believe that either cost would be shared by the company. Either they pay for shipping to me or I cover the refund or vice versa.

I believe that the company operates in a "bait and switch" method. I was not notified online when I purchased the comforter that it would take 60-75 days to receive the comforter. Also, the company provided no proof that they had communicated that via email.Desired Settlement: Refund of 229.00 and once I receive the comforter I ship it back at my own expense.

Business

Response:

Ms.[redacted] placed her order with our company on March 30th. On Tuesday, March 31st, at 1:23 pm, an email was sent to her which stated the status of her order. This email did include a backorder notice, indicating that her bedding was expected to ship by May 8th. In this email we also included our Customer Service contact information. No other status updates were sent to Ms [redacted] as the date of shipment had not changed for her goods.

Review: I ordered products from this company and 3 of the products were not what I ordered. I called immediately on Saturday Oct 18, only to get a recording the customer service was closed. I called again on Monday, October 20, and when punching #3 for customer service, I got a recording to fill out the form on the website or to go to Live Chat. So, I called again and punched #1 for Sales. Sales Dept is available 7 days a week. When I got a Sales person, I find out they wear both hats of Sales & Customer Service; however, they take their Customer Service hat off over the weekend. I told her my problem of being shipped the wrong product. She said they would contact the manufacturer ([redacted]) to send a replacement and the Return Shipping Label would be in the box with the correct product. She also said I would get an email with an Order Status tracking information. It has been 10 days (Oct 29) and I have not received anything. I should have at least gotten an email giving me order status (the original order's shipping status was provided 3 days after ordering). I have called numerous times and have never gotten anyone to answer from Customer Service. The phone either disconnects on its own or a recording says to fill out the form on the web of my question. I have used Live Chat and again today, I talked to someone in Sales who just said the manufacturer should be giving me a status soon. This replacement order response has been totally unacceptable - from the lack of Customer Service to the 10 day wait of not even getting an order status of the replacement. I feel this company is nothing but a middle man for major manufacturers and that once they get their money, they do not have any inclination to assist in problems.Desired Settlement: I want the replacement products expedited and sent immediately. Ten day wait with no response of shipping date is unacceptable.

Consumer

Response:

After your contact with this company, they finally shipped me the replacement product, 3 weeks after I initially informed them they sent the wrong item. I believe your contacting them expedited their handling of the situation. Prior to that, I was just getting a runaround.

Thank you.

Thank you for being so nice and helping with my mistake! You are a wonderful customer service boss for The Home Decorating Company! The world could use a lot more of you!

Review: I placed an order online with T[redacted] on Jan 31, 2014 for a comforter set. As of Feb 10, 2014 this order had not yet shipped. I contacted Customer Service through the Live Chat online, which was the only contact available from what I could find (i.e., no telephone number ?). I was told by customer service that they had no idea when it would ship, as it was shipping from the manufacturer direct. As it had already been 11 days, and no one could tell me when this item (which was paid for and debited from my account) would ship, I requested to cancel the order. I was then informed customer service "would try to contact the manufacturer to cancel the order" and would notify me of the status. It is now six days later and I have received no further status of my order. I would like the order shipped out tomorrow, 02-17-14, or it canceled and full payment refunded. Michael PavlovichDesired Settlement: Item to ship tomorrow, 02-17-14, or full refund of payment.

Business

Response:

Dear Customer,

Review: Misrepresentation of "One Day" sale and failure to cancel order immediately

I ordered a quilt set yesterday evening when I was in a hurry based upon a "Greenland Home Fashions One Day Sale 20% Off Ends Monday, July 22" announcement on the website. Today, I found the exact same announcement, changed to "Ends Tuesday, July 23rd." Then I got an "information" email telling me my order status: "Expected to ship in 3-5 business days." The e-mail had a link to cancel orders that took me to a FAQ page, which told me I had to chat live with a customer representative to cancel and order. The chat link did not work, so I filled out a form to cancel the order and received an email saying:

We will contact the manufacturer with your request to cancel your order. As stated, we cannot guarantee a cancellation. If your order or part of your order has already been approved or already processed for shipping, then your order cannot be cancelled....Please be aware that if we are unable to cancel your order, then standard Return Policies will apply.

Well, their standard return policy includes a 20% "restocking fee." What kind of business is this? People should be aware that such skullduggery is going on. I will never order anything online from a business I do not know or have not at least checked with Revdex.com about ever again.

I simply want to cancel an order I placed less than a day ago, which I have been informed less than 2 hours ago will ship in 3-5 business days. What is so difficult about this?

Desired Settlement: Please cancel my order and refund my credit card.

Business

Response:

Business Response /* (1000, 5, 2013/07/26) */

Dear Customer,

We apologize for your inconvenience.

An email regarding your same day cancellation and authorization cancellation (your card was never charged) was sent the same day as your request on 7/23/2013 at 2:08pm.

Again, we apologize for any inconvenience.

Review: I ordered my son's birthday present, a 7 piece [redacted] bed set back on 14 January 2015 with shipment price included to the stated address of $18.99, with emailed order confirmation. I received a confirmation email 14 Jan 15 of my shipment and then received another email on 15 Jan 15 that my order was expected to be shipped NLT 2 Mar 15. I received a call today 7 Mar 15 stating that they will not ship my order unless I pay additional shipping fees of $95.99 or another high amount. First the "messenger", as he called himself, [redacted] stated that I miss understood my order placement and that I was incorrect about the email confirmation of my order and that I was reading the shipping confirmation price wrong. He was rude and stated that it does not state [redacted] Ground shipping fee of $18.99. I told him that I would happily send him the email confirmation. He then stated that I could pay an additional $95 to ship it to the already confirmed addressed or he will cancel the order. I asked to speak with the supervisor he refused and stated that I would have to call Monday and to speak to customer service and was very rude about it. When stated that I will be speaking to the military lawyers he said go right ahead and that he would assume that I'm cancelling my order. I stated that no I am not canceling my order and that I would like my original agreement upheld and fulfilled. He was rude and proceeded to tell me how wrong I was about the confirmation order with order number and shipment of [redacted] Ground. He called me first off and they have yet to fulfill any of their agreement. It is 7 March and they are just now calling about my order placed back on 14 Jan 15 and have yet to ship my order. He refused to ship without paying an additional amount. If there was additional fees, it should have been processed the date of order. Secondly, they are 5 days late from the date of shipment agreed upon as well. It was supposed to be free shipment but due to living in [redacted] I was to be charged $18.99 now more.Desired Settlement: I would like my ordered upheld and the amount of order confirmation upheld and fulfilled immediately. I would like my purchased items as agreed upon 14 Jan 15.

Business

Response:

Revdex.com,

Review: My daughter placed an order with Yankee Retail Company on 8/23/2014 for a [redacted] for her bed. She is an authorized user on my credit card. When she received the merchandise, we both agreed that it was not the quality expected for $274.99. It was never placed on a bed or laundered (which they claim), and so wanted to return it (which was in the required timeline). I had questions for them because the packing slip did not have and address for returns, an RMA (return authorization form), or a breakdown of charges (not even the cost of the ensemble was on the packing slip, or the shipping cost) which seemed very strange to me. So, I called Customer Service but could not get an answer. I then called again and selected the option for Sales (then they answered). So, on Sept. 10, 2014, I did talk to someone in Sales and asked him the questions I had on returning (just wanted to make sure I had all the correct information in order to return the product). He then talked to the Customer Care Manager and informed me that they said it was OK to return the merchandise but to write on the package "[redacted]. He said he would email me right away with the return address and return authorization form. However, I never received it. I made several attempts to have them email me the return form but never received it. I then contacted my credit card company concerning this problem and they started a dispute. I received a letter stating they would respond to me within 30 days (letter dated Sept. 12, 2014). I called [redacted] with some questions I had, and they said not to do anything else because the dispute was started. Then, on Sept. 30, 2014, I received a letter from [redacted] stating that they credited my account. Also, it said that they considered the claim resolved but the merchant has an opportunity to review any information and provide additional documentation to support why they feel the transaction is valid. Then, on Dec. 18, 2014, I received another letter from [redacted] stating that they reviewed the details of my dispute and based on the information they received, were unable to pursue the dispute further without proof that the merchandise was returned (such as tracking information or a signed receipt showing the merchant accepted the merchandise). The letter also stated that if they had previously issued a credit to my account, the charge would be rebilled. They also stated that I should consider the dispute resolved,. I believe that the company must have contacted them stating that I had not returned the merchandise. Of course, it had not been returned because the company never got back to me with the return address and Return Authorization Form. I again called the company stating the facts again and that I was not happy. On Dec. 30, 2014, I used their "chat" feature and chatted with an employee from Yankee Retail named [redacted] and he said, "I could return it". I asked him to email me something stating what he said, namely, that I could return it. However, he said, "he could not do that, but to rest assured that he has made a note about the conversation in the system". On Dec. 31, 2014, I finally returned the merchandise because I now had the proper return address from him, along with his word on the authorized return. I shipped it back [redacted], insured, for $17.86. As earlier requested by [redacted], I called them with the tracking number to show that I returned the merchandise. I periodically checked my [redacted] account online watching for the credit. In time, I became concerned and called the company asking why the credit had not been issued to my account. [redacted] said the credit was issued on Jan. 9, 2015, and that it can take a while for the credit card company to issue the credit. On Jan. 23, 2015, I received an email from [redacted] (Customer Service Manager) stating "that the bedding was not returned in new and unused condition as it was laundered which was apparent by the smell of detergent and at this time we will not be issuing a refund". I certainly would not wash anything brand new that I planned to return. The email also stated that "if I can provide the proper bank notification showing that I was denied the credit card dispute, that they can then ship the bedding back to me at my shipping expense because they cannot resell the goods in the state in which it was shipped back". I called them again complaining of their false allegations. [redacted] then emailed me again on Jan. 28th, 2015, stating that she wanted a bank document showing that I have not received a refund from the credit card dispute. As I mentioned earlier, [redacted] did issue a credit when I started the dispute, but later charged it back because I had not returned the item at this time. I then contacted [redacted] to get the documentation showing that the charge was still on my account. On Jan. 30, 2015, I called Yankee Retail again and asked to speak to [redacted]. I asked her, "so when I get you the bank information that you requested (showing that the charge is still on my account) then what"? She said she would then return the bedding ensemble with me paying the shipping costs. This company has every angle figured out on how to avoid returns from the consumer who orders from them. I do not want to give-up until I receive a credit on my account. There are many other complaints about this company on the Internet, some with exactly the same problem I am having. I wonder how many of them just give-up because of all the hassle they put you through.Desired Settlement: I am asking for your help in getting the refund I requested. I'm being defeated by the run-around this company has given me since I first tried to return the bedding. Thank You, [redacted]

Business

Response:

Dear Revdex.com and Customer,