I am sorry that your persimmon tree from did not survive the transplanting, and I am showing that we shipped a replacement on 5-19-that was delivered on 5-21-via UPSPlease let me know if you did not receive the replacement persimmon, and thank you very much for choosing Ty Ty Nursery for your plant material needs [redacted] Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, I would like to add a couple of my own commentsThe following is why the return policy is "confusing"; According to Ty Ty's policy "Replacement plants will not be shipped unless the postage is paid by the customer for the cost of UPS and packaging expenses of the requested replacement plants being shipped to the customer, in the form of a check, 25% value of the plants being replaced (minimum $20.00)." I read that to mean that they want me to pay shipping plus 25% of the value of the plantsTy Ty claims that they are asking for 25% of the value AS the shippingI'm afraid I know of no reason to think that shipping costs are based on a products PRICE, but instead is based on the package WEIGHT In addition, their reasoning for making me send in a replacement form is so that they can deterimine if the plants were purchased within the last months, and for the proper planting ZoneThey ALREADY know that information as they are the ones who shipped them here! Also, their returns site says that replacements will begin shipping December 15th through April 15th! I live in Illinois, I can't re-plant trees in the WINTER Finally, I will accept the free replacement palms that Ty Ty has offered, as long as that offer does not include me having to pay them $(25% of the price) for the replacementsThe fronds were dead and pulled out of the trunk Regards, [redacted]
Mr [redacted] , Thank you very much for doing business with The Nursery at Ty Ty, I am very sorry to hear about your disappointmentThe quince trees that we have for sale this year do not have branches, and this is why we prune them prior to shipping to encourage the branchingIt was a pleasure talking to you today and I would like to confirm with you the refund for 50% was processed and accepted just fine her is the information on the refund: Payment Date Payment Type Payment Amount Paid Via 04/21/02:40PM CREDIT $Visa [redacted] AuthCode [redacted] TransID [redacted] Thank you for your business please do not hesitate to let us know how we may be of assistance moving forwardThanks, [redacted] Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Ms [redacted] , Thank you for purchasing your Tulip Poplar Trees 4-5ft tall from Ty Ty Nursery this past seasonI am sorry to hear about your experience, as this is now what we like to hear or read about when doing business with usI do see on 5-30-we replied to a Plantsurance Claim with a response that it was too early to tellWe ask that customers give the plants adequate time when transplanting for them to sproutAs in the majority of time the trees are sitting dormant and are still alive just taking long to leaf out their first yearThe only way to to tell at this point would be to lightly scrape the bark of the tree with your thumb nail to reveal the color of the cambium layer underneath the barks layer, if green it is alive if brown it is deadAt this time of the year this can be a frequent question by customer because the established plants in customer's landscapes have already leafed out and the "ECO-Wise" plants we shipped to you have notWhen transplanting plants in this state it is not uncommon for them to sit dormant for an extended period of time, does not mean they are deadInstead, they would be putting on root growth first them leaf out Needless to say that process should have been avoided when you call after receiving the shipmentOur phone representative must of mis-understood your concern because our policy and practice of handling situations like this is 100% different than describedOur representative should have filed a damaged package claim for your shipment and immediately shipped you another set of trees, with no chargeI can not explain why this was not done, but can assure your I will look into this matter and have it resolved as to avoid situations like this from arising againI am very sorry that your concern was mishandled from the beginning and would like to make this right for youI would like to send you a refund check not for the amount requested but for your entire order amount of $228.37, I would also like to ship you new plant free of charge, and give you a $gift certificate for youI will scheduled a shipment of new trees for the beginning of April, 2017, because we are not able to ship them now per regulationsWe will start shipping approx 12-12-and this date is very weather dependentBy this time of the year you will probably be to cold to plant, thus the spring shipmentAgain, I do greatly apologize for your experience, if the shipping date discussed is not acceptable with you please contact me directly to schedule a more suitable date Sincerely, [redacted] Manager
[redacted] , I am sorry to hear about your Joshua Yucca TreeYou are correct as we do not currently ship them due to the excessive heat we are currently experiencing where the plants would be exposed to degree temperatures or higher, but I am willing to completely waive the replacement policy and ship you a free replacement 9-1-when the temperatures are not as extremePlease let me know if you find this acceptable, we do greatly value your business [redacted] Manager 229-518-
***, First, thank you for purchasing from Ty Ty Nursery and I am sorry to hear that a couple of flowering magnolia trees are not doing so wellIt was a pleasure talking to you to do, and as promised we will go ahead and get those replacement saucer pink magnolia trees - 3gal replaced, I do know that you had only requested compensation for but we are going to ship all to you for free to make up for the inconvenienceI do apologize that I did not properly note your account in May, as per the replacements leading to the confusion with [redacted] on September 18th as he was not able to see you arrangement that we had already scheduledThat was my mistake and do apologize for any inconvenience this caused youTy Ty Nursery greatly appreciates your business and values you highly as a customer of oursIf you have any further questions or need anything please do not hesitate to reach out to me directly, ###-###-####Have a great day, and be looking out a delivery on this Friday October 10th Sincerely, [redacted] Manager
[redacted] , Thank you very much for your order and I am sorry to hear that one of your two plants received did not survive the transplantUnfortunately, our terms andd conditions only allow for replacements at this time not a refund, but I would be more than happy to replace your whole order including the plant that did survive to make it up to youI will have this shipped out tomorrow on 6-9-Please let me know how I may be of assistance to you moving forward and I would encourage you to keep me post on the status of your plants, you can reach me directly at ###-###-#### Sincerely, [redacted] Manager
[redacted] Thank you very much for your order and I am sorry to hear that two of your mayhaw plants did not survive the transplantingAt this time of the year we run a fall pre-order sale where the plants are heavily discounted over the in season prices, which explains the price difference of $that you paid and the $they are selling for now, plus you received free shipping which is not offered now and is an extra 25% off The replacement application can not be sent in electronically and if you trying to do so this is why it was difficult to do, as the form says print and mail usps to the post office boxHowever, I would be more that happy to replace you two mayhaw plants for free without any need of the replacement process being completedI have the plants growing in containers and could ship them to you as early as 9-1-when the extreme temperatures dissipate and make it a better time for shippingPlease let me know if you find this acceptable, you can contact me directly at ###-###-#### Sincerely, [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am very sorry, The trust has been more than breached, there is NO way that I could in good conscience continue ANY business relationship at this pointThe Nectarine tree has been replaced by another company, WITH agricultural inspection labels et all, NO months "waiting period?" Ty Ty nurseries was terminating the business relationship when demanding I fill out MORE paperwork with information TY TY nurseries already had (stall tactic), THEN finalized the termination when I was hung up on when I phoned in trying to find out HOW I was to send in ANOTHER letter (stall tactic) WITH the dead tree that I had already spent a half day digging up and shipping back at MY cost! Very sorry, there is NO ConfidenceWhy would it somehow be "ok" to ship a tree now when it was SOMEHOW NOT "OK" last summer? Things just do not add up, something is just too fishyPlease just refund my money if you are sincere Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the store credit certificate and I am disappointed that it took sending a complaint to Revdex.com to get this resolvedI'm not sure I agree with their policy to wait because of a dormancy period as each situation is different, and in my case, I live in Montana, and am trying to put in a wind row so I would prefer the trees to have the same growth periodI will be ordering the trees and putting them in the ground and then placing some kind of protection around them so they have a chance to survive being planted this late in the season.Regards, [redacted] ***
***, Thank you for your business and apologize to hear about your experienceThe promotion that you had redeemed stated that the Free Shipping was specifically for UPS Ground ShippingThe White Mulberry tree purchased states it has to ship motor freight as it is 10-12ft tall and ups refuses to ship packages of this size, and free shipping was not offered on motor freight shippingOut of security to all of our customer we choose to not keep credit card information on file at our physical location or with our payment processorAfter days if a refund is need to be made it has two ways of being processed, either via check by mail or through PayPalWe can not process a refund of any type via credit card after this time period as we do not have your credit card information to do so I understand how frustrating putting an order with a coupon or promotion and learning that it would not apply to the item you wanted may beSo I would like to make this up to youYou should have received the refund check by now, so I would like to send you the item you ordered and ship it to you via motor freight completely free of charge as a free gift from Ty Ty NurseryI am very sorry for any misunderstanding about promotional eligibility but look forward to the chance of making this up to youWe will aim to ship this item to you on 4-2-as you are currently in your winter months, if this shipping time is not good for you please call me directly at [redacted] and we can scheduled another shipping timeSincerely, [redacted] Manager
Thank you for your notification of not receiving the merchandise, it was an oversightOne notified we shipped the order same day 4-11-and I see where the package was delivered 4-12-Please let us know how these plants do for youThanks, [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Sir, Sadly, I am not able to receive any tree you may be sending1, the tree has been replaced as reported prior2, there is no more room for another tree, 3, it is too strange and too hard to BELIEVE your claims, or that I was not hung up onI was there, I heard the goings on, Your "story" about an internet connection(way too convenient) is NOT the way things went down If indeed you have shipped another "tree" I will have the residents send it back immediatelyI would not know what else to do with the "tree" as I have even lost confidence in the fact that it really is a nectarine tree, I would not even gift it to anyone my confidence is so lowAs I have said before, the business relationship is over, there is no trust, all confidence has been breached, and I am really starting to feel increasingly "Flimflammed" I do NOT want your tree, nor do I want any communication from you except to refund my money (Most nurseries selling trees already have them "dug up" and in pots ready to plantYour paragraph explanation and claims might have the possibility of being believed by someone of lesser experience than my self.) Good day Regards, [redacted]
Thank you for your order from Ty Ty Nursery, we do greatly value you as a customer and only want to help by supplying you with the quality plant material you expectI am very sorry to hear that some of your items did not survive the transplant this past season, and would like you to know that we are processing a replacement ASAP for freeYou will not have to do anything and your replacement plants will ship today 5-30-Normally customer do have to pay a small shipping fee, 25% percent plant cost or $which ever is greater, to cover the expensive cost of UPSing plants, as the guarantee covers the cost of the plants only and if shipping is need this is an additional expense covered by customer, but for you we are waiving thisThe replacement shipment will consist of the following: Description Qty English Walnut - 2-3ft tall Hall's Hardy Almond - 2-3ft tall Red Delicious Apple - 3-4ft tall Red Haven Peach - 3-4ft tall Ruby Grand Nectarine - 3-4ft tall Au Producer Plum - 3-4ft tall Yuma Crape Myrtle - 3-4ft tall Navaho Thornless Blackberry - 2yr old - Bearing Size - AS the original letter only mentions trees and blackberry plantsAgain, I would like to apologize on be half of Ty Ty Nursery that some of your plant material did not survive transplanting and we do greatly appreciate your businessIf you have any further questions please do not hesitate to contact me directly at ###-###-####, and please do not hesitate to let us know how we can be of assistance moving forward Sincerely, [redacted] Manager
Ms***, Thank you very much for your business and we are sorry to hear that some of your trees did not survive transplanting this past springWe do not have a replacement guarantee as mentioned we have a Plantsurance Policy that is extended on all plants we sell their first yearThis insures the amount of money you spent on the item, and if the item does not survive you will be give store credit for the value that you paidWe went to this Insurance based guarantee because more and more customers where not wanting to get the exact same thing replaced they want to go up in size, down in size or get a completely different type of plant all togetherSo we decided we will give the customer the store credit and let the customer decided how to spend it We ask for pictures in order to verify the plants are deadJust because a plant has not produced leaves and it is August or September does not mean it is deadThe first year of transplanting it is not uncommon to hear an ECO-Wise plant did not sprout and that it is aliveWe planted a pecan tree orchard and had that did not sprout the first yearWhen we scratched the bark the cambium was green meaning alive and sure enough a year after they were planted the leafed out and are still growing and producing 100's of lbs of pecans to this dayIf you scratched the bark of your plant and the cambium was green your tree was alive, it was just dormant and that would have prompted the response that you received I do see where on 8-8-@ 1:131PM you were issued a store credit for $and this would be for the value of Chinese Elm Trees and Weeping Willow TreeI assume that updated pictures showing the cambium to be brown must of been provided this prompting an approval of your Plantsurance Claim and the issuing of you a store credit for the items that did not survive transplantingYou may use this credit to purchase whatever items you would likePlease do not hesitate to me if you have any further questions regarding your concerns Sincerely, [redacted] Manager
Dear Mr***, I would like to first say thank you very much for placing an order with Ty Ty Nursery this past seasonI am very sorry to hear that you did receive the wrong merchandise, sometime mistakes and or mix ups do occurWhen they happen we are always more than happy to make them up to you, and I would like to do so first by sending you a refund check in the amount of $65.00, and then I would like to also send you the correct merchandise when we begin shipping 10-1-I have set you up for a replacement shipment for your complete order of black hawk raspberry plantsAgain, I do greatly apologize for any inconvenience caused by the mof product shipment and can assure you we greatly value you as a customerIf you have any questions, concerns or need anything further please do not hesitate to reach out to me, my direct number is 229-518- Sincerely, Ryan Phillips
***, Thank you very much from ordering from Ty Ty Nursery and I am very sorry to hear about your plants not surviving the transplantWe did delay the shipping of your items until January because of restrictions and regulations placed upon us resisting when live plants can and can not be shippedI would like to very much waive the remainder of the replacement policy for you and I will be happy to go ahead and ship your item ASAPI can have you items shipped as soon as 6-17-and you will have them delivered on ThursdayRemember when planting at this time of the year to keep the plant hydrated and you will have good successAgain, I do hate to hear that you lost some of long desired plants but we will get this corrected for you immediatelyThank you very much for purchasing from Ty Ty Nursery, if you ever need anything please do not hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Manager
I am sorry that your persimmon tree from did not survive the transplanting, and I am showing that we shipped a replacement on 5-19-that was delivered on 5-21-via UPSPlease let me know if you did not receive the replacement persimmon, and thank you very much for choosing Ty Ty Nursery for your plant material needs [redacted] Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, I would like to add a couple of my own commentsThe following is why the return policy is "confusing"; According to Ty Ty's policy "Replacement plants will not be shipped unless the postage is paid by the customer for the cost of UPS and packaging expenses of the requested replacement plants being shipped to the customer, in the form of a check, 25% value of the plants being replaced (minimum $20.00)." I read that to mean that they want me to pay shipping plus 25% of the value of the plantsTy Ty claims that they are asking for 25% of the value AS the shippingI'm afraid I know of no reason to think that shipping costs are based on a products PRICE, but instead is based on the package WEIGHT In addition, their reasoning for making me send in a replacement form is so that they can deterimine if the plants were purchased within the last months, and for the proper planting ZoneThey ALREADY know that information as they are the ones who shipped them here! Also, their returns site says that replacements will begin shipping December 15th through April 15th! I live in Illinois, I can't re-plant trees in the WINTER Finally, I will accept the free replacement palms that Ty Ty has offered, as long as that offer does not include me having to pay them $(25% of the price) for the replacementsThe fronds were dead and pulled out of the trunk Regards, [redacted]
class="ii gt m145d2315cc9a649b adP adO" The company completed my refund on May Thanks
Mr [redacted] , Thank you very much for doing business with The Nursery at Ty Ty, I am very sorry to hear about your disappointmentThe quince trees that we have for sale this year do not have branches, and this is why we prune them prior to shipping to encourage the branchingIt was a pleasure talking to you today and I would like to confirm with you the refund for 50% was processed and accepted just fine her is the information on the refund: Payment Date Payment Type Payment Amount Paid Via 04/21/02:40PM CREDIT $Visa [redacted] AuthCode [redacted] TransID [redacted] Thank you for your business please do not hesitate to let us know how we may be of assistance moving forwardThanks, [redacted] Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Ms [redacted] , Thank you for purchasing your Tulip Poplar Trees 4-5ft tall from Ty Ty Nursery this past seasonI am sorry to hear about your experience, as this is now what we like to hear or read about when doing business with usI do see on 5-30-we replied to a Plantsurance Claim with a response that it was too early to tellWe ask that customers give the plants adequate time when transplanting for them to sproutAs in the majority of time the trees are sitting dormant and are still alive just taking long to leaf out their first yearThe only way to to tell at this point would be to lightly scrape the bark of the tree with your thumb nail to reveal the color of the cambium layer underneath the barks layer, if green it is alive if brown it is deadAt this time of the year this can be a frequent question by customer because the established plants in customer's landscapes have already leafed out and the "ECO-Wise" plants we shipped to you have notWhen transplanting plants in this state it is not uncommon for them to sit dormant for an extended period of time, does not mean they are deadInstead, they would be putting on root growth first them leaf out Needless to say that process should have been avoided when you call after receiving the shipmentOur phone representative must of mis-understood your concern because our policy and practice of handling situations like this is 100% different than describedOur representative should have filed a damaged package claim for your shipment and immediately shipped you another set of trees, with no chargeI can not explain why this was not done, but can assure your I will look into this matter and have it resolved as to avoid situations like this from arising againI am very sorry that your concern was mishandled from the beginning and would like to make this right for youI would like to send you a refund check not for the amount requested but for your entire order amount of $228.37, I would also like to ship you new plant free of charge, and give you a $gift certificate for youI will scheduled a shipment of new trees for the beginning of April, 2017, because we are not able to ship them now per regulationsWe will start shipping approx 12-12-and this date is very weather dependentBy this time of the year you will probably be to cold to plant, thus the spring shipmentAgain, I do greatly apologize for your experience, if the shipping date discussed is not acceptable with you please contact me directly to schedule a more suitable date Sincerely, [redacted] Manager
[redacted] , I am sorry to hear about your Joshua Yucca TreeYou are correct as we do not currently ship them due to the excessive heat we are currently experiencing where the plants would be exposed to degree temperatures or higher, but I am willing to completely waive the replacement policy and ship you a free replacement 9-1-when the temperatures are not as extremePlease let me know if you find this acceptable, we do greatly value your business [redacted] Manager 229-518-
***, First, thank you for purchasing from Ty Ty Nursery and I am sorry to hear that a couple of flowering magnolia trees are not doing so wellIt was a pleasure talking to you to do, and as promised we will go ahead and get those replacement saucer pink magnolia trees - 3gal replaced, I do know that you had only requested compensation for but we are going to ship all to you for free to make up for the inconvenienceI do apologize that I did not properly note your account in May, as per the replacements leading to the confusion with [redacted] on September 18th as he was not able to see you arrangement that we had already scheduledThat was my mistake and do apologize for any inconvenience this caused youTy Ty Nursery greatly appreciates your business and values you highly as a customer of oursIf you have any further questions or need anything please do not hesitate to reach out to me directly, ###-###-####Have a great day, and be looking out a delivery on this Friday October 10th Sincerely, [redacted] Manager
[redacted] , Thank you very much for your order and I am sorry to hear that one of your two plants received did not survive the transplantUnfortunately, our terms andd conditions only allow for replacements at this time not a refund, but I would be more than happy to replace your whole order including the plant that did survive to make it up to youI will have this shipped out tomorrow on 6-9-Please let me know how I may be of assistance to you moving forward and I would encourage you to keep me post on the status of your plants, you can reach me directly at ###-###-#### Sincerely, [redacted] Manager
[redacted] Thank you very much for your order and I am sorry to hear that two of your mayhaw plants did not survive the transplantingAt this time of the year we run a fall pre-order sale where the plants are heavily discounted over the in season prices, which explains the price difference of $that you paid and the $they are selling for now, plus you received free shipping which is not offered now and is an extra 25% off The replacement application can not be sent in electronically and if you trying to do so this is why it was difficult to do, as the form says print and mail usps to the post office boxHowever, I would be more that happy to replace you two mayhaw plants for free without any need of the replacement process being completedI have the plants growing in containers and could ship them to you as early as 9-1-when the extreme temperatures dissipate and make it a better time for shippingPlease let me know if you find this acceptable, you can contact me directly at ###-###-#### Sincerely, [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am very sorry, The trust has been more than breached, there is NO way that I could in good conscience continue ANY business relationship at this pointThe Nectarine tree has been replaced by another company, WITH agricultural inspection labels et all, NO months "waiting period?" Ty Ty nurseries was terminating the business relationship when demanding I fill out MORE paperwork with information TY TY nurseries already had (stall tactic), THEN finalized the termination when I was hung up on when I phoned in trying to find out HOW I was to send in ANOTHER letter (stall tactic) WITH the dead tree that I had already spent a half day digging up and shipping back at MY cost! Very sorry, there is NO ConfidenceWhy would it somehow be "ok" to ship a tree now when it was SOMEHOW NOT "OK" last summer? Things just do not add up, something is just too fishyPlease just refund my money if you are sincere Regards, [redacted]
Mr [redacted] , I have not heard form you since I first sent this email on June Please update me on the status of my replacement trees Thanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have received the store credit certificate and I am disappointed that it took sending a complaint to Revdex.com to get this resolvedI'm not sure I agree with their policy to wait because of a dormancy period as each situation is different, and in my case, I live in Montana, and am trying to put in a wind row so I would prefer the trees to have the same growth periodI will be ordering the trees and putting them in the ground and then placing some kind of protection around them so they have a chance to survive being planted this late in the season.Regards, [redacted] ***
***, Thank you for your business and apologize to hear about your experienceThe promotion that you had redeemed stated that the Free Shipping was specifically for UPS Ground ShippingThe White Mulberry tree purchased states it has to ship motor freight as it is 10-12ft tall and ups refuses to ship packages of this size, and free shipping was not offered on motor freight shippingOut of security to all of our customer we choose to not keep credit card information on file at our physical location or with our payment processorAfter days if a refund is need to be made it has two ways of being processed, either via check by mail or through PayPalWe can not process a refund of any type via credit card after this time period as we do not have your credit card information to do so I understand how frustrating putting an order with a coupon or promotion and learning that it would not apply to the item you wanted may beSo I would like to make this up to youYou should have received the refund check by now, so I would like to send you the item you ordered and ship it to you via motor freight completely free of charge as a free gift from Ty Ty NurseryI am very sorry for any misunderstanding about promotional eligibility but look forward to the chance of making this up to youWe will aim to ship this item to you on 4-2-as you are currently in your winter months, if this shipping time is not good for you please call me directly at [redacted] and we can scheduled another shipping timeSincerely, [redacted] Manager
Thank you for your notification of not receiving the merchandise, it was an oversightOne notified we shipped the order same day 4-11-and I see where the package was delivered 4-12-Please let us know how these plants do for youThanks, [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Sir, Sadly, I am not able to receive any tree you may be sending1, the tree has been replaced as reported prior2, there is no more room for another tree, 3, it is too strange and too hard to BELIEVE your claims, or that I was not hung up onI was there, I heard the goings on, Your "story" about an internet connection(way too convenient) is NOT the way things went down If indeed you have shipped another "tree" I will have the residents send it back immediatelyI would not know what else to do with the "tree" as I have even lost confidence in the fact that it really is a nectarine tree, I would not even gift it to anyone my confidence is so lowAs I have said before, the business relationship is over, there is no trust, all confidence has been breached, and I am really starting to feel increasingly "Flimflammed" I do NOT want your tree, nor do I want any communication from you except to refund my money (Most nurseries selling trees already have them "dug up" and in pots ready to plantYour paragraph explanation and claims might have the possibility of being believed by someone of lesser experience than my self.) Good day Regards, [redacted]
Thank you for your order from Ty Ty Nursery, we do greatly value you as a customer and only want to help by supplying you with the quality plant material you expectI am very sorry to hear that some of your items did not survive the transplant this past season, and would like you to know that we are processing a replacement ASAP for freeYou will not have to do anything and your replacement plants will ship today 5-30-Normally customer do have to pay a small shipping fee, 25% percent plant cost or $which ever is greater, to cover the expensive cost of UPSing plants, as the guarantee covers the cost of the plants only and if shipping is need this is an additional expense covered by customer, but for you we are waiving thisThe replacement shipment will consist of the following: Description Qty English Walnut - 2-3ft tall Hall's Hardy Almond - 2-3ft tall Red Delicious Apple - 3-4ft tall Red Haven Peach - 3-4ft tall Ruby Grand Nectarine - 3-4ft tall Au Producer Plum - 3-4ft tall Yuma Crape Myrtle - 3-4ft tall Navaho Thornless Blackberry - 2yr old - Bearing Size - AS the original letter only mentions trees and blackberry plantsAgain, I would like to apologize on be half of Ty Ty Nursery that some of your plant material did not survive transplanting and we do greatly appreciate your businessIf you have any further questions please do not hesitate to contact me directly at ###-###-####, and please do not hesitate to let us know how we can be of assistance moving forward Sincerely, [redacted] Manager
Ms***, Thank you very much for your business and we are sorry to hear that some of your trees did not survive transplanting this past springWe do not have a replacement guarantee as mentioned we have a Plantsurance Policy that is extended on all plants we sell their first yearThis insures the amount of money you spent on the item, and if the item does not survive you will be give store credit for the value that you paidWe went to this Insurance based guarantee because more and more customers where not wanting to get the exact same thing replaced they want to go up in size, down in size or get a completely different type of plant all togetherSo we decided we will give the customer the store credit and let the customer decided how to spend it We ask for pictures in order to verify the plants are deadJust because a plant has not produced leaves and it is August or September does not mean it is deadThe first year of transplanting it is not uncommon to hear an ECO-Wise plant did not sprout and that it is aliveWe planted a pecan tree orchard and had that did not sprout the first yearWhen we scratched the bark the cambium was green meaning alive and sure enough a year after they were planted the leafed out and are still growing and producing 100's of lbs of pecans to this dayIf you scratched the bark of your plant and the cambium was green your tree was alive, it was just dormant and that would have prompted the response that you received I do see where on 8-8-@ 1:131PM you were issued a store credit for $and this would be for the value of Chinese Elm Trees and Weeping Willow TreeI assume that updated pictures showing the cambium to be brown must of been provided this prompting an approval of your Plantsurance Claim and the issuing of you a store credit for the items that did not survive transplantingYou may use this credit to purchase whatever items you would likePlease do not hesitate to me if you have any further questions regarding your concerns Sincerely, [redacted] Manager
Dear Mr***, I would like to first say thank you very much for placing an order with Ty Ty Nursery this past seasonI am very sorry to hear that you did receive the wrong merchandise, sometime mistakes and or mix ups do occurWhen they happen we are always more than happy to make them up to you, and I would like to do so first by sending you a refund check in the amount of $65.00, and then I would like to also send you the correct merchandise when we begin shipping 10-1-I have set you up for a replacement shipment for your complete order of black hawk raspberry plantsAgain, I do greatly apologize for any inconvenience caused by the mof product shipment and can assure you we greatly value you as a customerIf you have any questions, concerns or need anything further please do not hesitate to reach out to me, my direct number is 229-518- Sincerely, Ryan Phillips
***, Thank you very much from ordering from Ty Ty Nursery and I am very sorry to hear about your plants not surviving the transplantWe did delay the shipping of your items until January because of restrictions and regulations placed upon us resisting when live plants can and can not be shippedI would like to very much waive the remainder of the replacement policy for you and I will be happy to go ahead and ship your item ASAPI can have you items shipped as soon as 6-17-and you will have them delivered on ThursdayRemember when planting at this time of the year to keep the plant hydrated and you will have good successAgain, I do hate to hear that you lost some of long desired plants but we will get this corrected for you immediatelyThank you very much for purchasing from Ty Ty Nursery, if you ever need anything please do not hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Manager