We touched based with the customer yesterday, 3-11-14, and processed a partial refund down to the size he had received and issued an apologyThis should bring this complaint to positive resolution [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI will wait until they ship the replacement order before I close this case Regards, [redacted]
Ms [redacted] , Thank you very much for purchasing from Ty Ty NurseryI am very sorry to hear that your plants did not survive the transplanting process this past growing seasonI do apologize for inconveniences you may have gone throughI have looked up you account and the RMA information for RMA # ***You had been told that we had not received your check our plants because at that time of calling we not received your package or had not processed just yetI am showing that your replacement had been completed on 7-7-and had been scheduled for a Fall ShipmentIt does take some time for us to receive packages and process accordinglyI do see where you have stated you no longer want to get replacements but a refund for $I am going to do both for you, I will have a refund check mailed out to you in the amount of $and will send you free replacements as wellI will schedule to ship the plants on Monday 4-4-since by the time we start shipping in December your ground will probably be frozenWe do greatly value you as a customer and do apologize for your plants not survivingPlease if there is anything further I may assist you with please call me directly at ###-###-####Have a great dayThanks, [redacted]
Thank you very much for your order this past season, I am very sorry to hear that some of your ordered plants did not survive the transplantingI will be more than happy to get your order processed for a complete replacement, upgrade your trees to the next size, and give you free shippingWe do stand behind the quality of our products and wish to provide you only the highest quality plants you orderedWe do ship order complete and have to wait until the plants go dormant before we can ship the order, per regulationsI have scheduled your replacement shipping for 12-1-Please let me know if this will work for you or we need to delay it unto a further time, you can email me [email protected] or call directly at 229-518-Thank you very much for your order and I look forward to shipping you your replacements this Fall [redacted] Manager
MsJ***, Thank you very much for ordering from Ty Ty Nursery, I am very sorry to hear about some of your ordered items not surviving the transplantingI have looked up your order and do not see where we have received your Replacement Application, I do not know if it was lost in the mail or whatI can guarantee you it is not our goal for you be misled in any manner, instead we what for you to have the very highest quality plants and best overall experience when doing business with Ty Ty NurseryThe advertisement "Bearing Size" is an approximation of when the plant should start producing fruit, and is in no way a guarantee of productionWe do not guarantee plants to produce fruit as this is dependent on many environmental factors beyond our control such as nutrients available in the soil, chill hours, rain, drought, etcWe do guarantee the plants to live for one year though, and it sounds like the majority of you order did notI would like to offer you a completely free replacement, with an upgrade in size to the next larger size to make up for the lost years growth, and offer you free freight shipping so to minimize the amount of pruning done to the plantsWe can arrange the shipment to be a little delayed if you would prefer, we can ship around the end of February or beginning of March if that would be better for youAgain, I do apologize about the inconvenience of your plants not surviving their transplanting, but we look forward to the opportunity of supplying you with your orchard needs this seasonPlease do not hesitate to contact me directly to arrange any details needed at ###-###-#### or at [redacted] Thanks, [redacted]
***, We do greatly appreciate your business and are sorry to hear your paw paw tree did not survive transplantingUnfortunately at this time we can not process a refund, but I would like to offer you a 100% completely free replacement that I will be able to ship around 12-1-per regulation and restrictionsPaw Paw trees have a hard time surviving transplant and need to be nurtured the first yearI would like to encourage you to pot up the replacement paw paw for the first year as this will greatly increase the survivalability and then plant at a later time the following fallThe reason for such a hard time transplanting is because of the taproot the paw paw tree has and causes great stress up the treeI will go ahead and process the replacement, you will have to do nothing unless 12-1-is not a good shipping timeIf you need to reschedule the ship date please contact me directly at ###-###-#### and we can schedule a new date for you Sincerely, [redacted] Manager
Ms [redacted] , The six month waiting period that you described is because we can not legally ship live deciduous plant when they have entered a state of growthIf we tried to dig them up at the time you ordered (7-26-13) they would not survivedWe had to wait to until it was the proper time of year to ship you your live deciduous fruit tree, which is dependent on the weatherWe did not charge you until the time of shipping and notified you via email as to the future shipping date We have not terminated any business relationship by demanding more paper workWe were not asking for more paper work but simply finishing the replacement policy, which you had read and signed on your replacement application and to pay the return shipping of the new live plantWe guarantee the cost of the plant and do not cover shipping, but I am waiving all this for you and am willing to ship you a new Nectarine and Ginger with out finishing the replacement policy Our representative did not and would not hang up a customer, as this is not the type of customer service that we would tolerateI looked up the date in which you called (Friday 6-6-14) and we were experiencing internet connectivity issues with our provider, our telephones operate on the internet as we a VOIP systemI can guarantee you that you were not hung up but the call was droppedIn the call you stated that we asked you to send back a copy of the letter, yes this is correct to make sure that we not the proper RMA was paid for and do not accidentally apply it to a different customer's accountAlso, before that call was dropped you opened the conversation by immediately saying that, "Guess what I am not sending you any more paper work or $20.00", not calling to see how to send more paper work or a check as stated It is ok to ship you a replacement Nectarine tree now because we have not planted those trees yet, instead we still have the Nectarines packed away in storage dormant meaning we can still ship themWithin the next week or two we will have planted the Nectarine trees to grow them for next season and will not be able to ship any furtherYou order was weeks later last year, the last week of July, by that time we had already planted the Nectarine trees and had them growing thus the reason we could not ship them to youThis is not fishy and I am happy to explain any and all of your concerns so you can be confident in the information that I am supplying to you is the most accurate My offer still stands and in fact I have already had my guys package your order for shipmentWe will be happy to ship you the replacement plants today, with inspection labels as well (located on the top of the invoice) for you to receive by the end of this weekI do apologize that your nectarine tree did not survive, I am trying to make this up all up to you by waiving the remainder of the replacement policy for youPlease let me know if you have any further concerns that I can address and if my offer to re-ship would be accepted Sincerely, [redacted] Manager ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Mr [redacted] , Thank you very much for your two orders with us this past season, we do greatly appreciate your business with Ty Ty NurseryI would like to inform you that we are shipping replacements for all the grapevines you ordered straight awayIf you have any further questions please do not hesitate to contact myself directly at ###-###-#### Sincerely, [redacted]
Ms [redacted] I am sorry to hear about the plants that you received from Ty Ty Nursery, we do greatly appreciate your business and want you to have nothing but beautiful thriving plantsI do have noted that your Fuyu Persimmon was out of zone that was ordered, thus the reason it was not replaced but I am happy to inform you that we will ship you a replacement Nakita's Gift Persimmon that is cold hardy for your zoneWe will also ship you a third batch of muscadines, please keep in mind that the vines are shipped dormant and will not arrive with leaves on them as this would not be permitted by the USDA, but if you will scrap the bark with a knife when you receive you will see the cambium layer is green underneath indicating the plants are aliveGo ahead and plant the vines and the buds will form and swell within a couple of weeksIf you have any questions please do not hesitate to call as we are more than happy to help youPlease not the persimmon will be shipped in its container and will have leaves as the muscadines are bare root and must be dormant, this is the difference from having leaves and not having leaves Sincerely, [redacted] Manager
After reading all the negative reviews that were submitted about this company I no longer feel that my experience was unusualThe crape myrtle tree that we ordered arrived with the dying leavesAttempts to have a dialogue with the company went unansweredThe replacement policy is mind bogglingIt requires an additional payment to achieve what I have already paid forThis company should not have a "B" rating from the Revdex.comBased solely on my dealings with them, a "D" would be appropriateWhen you include the negative reports that other customers have submitted, an "F" sounds more appropriateSince TyTy also does business under numerous other names I will follow the advise of a previous dissatisfied customerI will not order plants through the mail from any Georgia based company
Thank you very much for purchasing your plants from Ty Ty NurseryI am sorry to hear that your whole order did not survive transplanting this past springI do see where your Plantsurance claim was approved and issued store credit on 8-16-We will go ahead and get you a refund check mailed
out today and I have gone ahead and deactivated the store credit, since you wish to receive a refundAgain, I am sorry to hear about unique situation of having your plants not survive.
Sincerely,
*** ***
Manager
MrFowles,
I would like to thank you for your purchase from us and I am very sorry that UPS damaged your shipmentI would like to inform you that I have just refunded your credit card for the full amount requested and was assigned transaction id ***
" background-"> with an approval number ***You can prune where the tree was broken and you will have a free tulip poplar treeI do apologize for any inconvenience and greatly value your businessSincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received a refund check for and will deposit the check this week. Thank youI consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I am sorry to hear about your experience and our records show that a full refund was processed on 5-21-for your orderPlease let me know if you have not received this creditThank you for choosing Ty Ty Nursery please let us know how we can be of assistance moving
forward
*** ***
Manager
Ms***,
Thank you for purchasing from The Nursery at Ty Ty, I am sorry to hear that you wanted to cancel your orderI see where your order was already cancelled on 4-21-15, here is the information:
"border-collapse: collapse; border-spacing: 0px; width: 1565.55554199219px; border: none background-">
04/20/01:55PM
CREDIT
$Visa ***
AuthCode ***
TransID***
We do wait until the spring time to bring a lot of these very cold sensitive palms and plants inWe do greatly appreciate your business please do not hesitate to let us know how we may be of assistance moving forwardThanks,
*** ***
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We touched based with the customer yesterday, 3-11-14, and processed a partial refund down to the size he had received and issued an apologyThis should bring this complaint to positive resolution [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI will wait until they ship the replacement order before I close this case Regards, [redacted]
Ms [redacted] , Thank you very much for purchasing from Ty Ty NurseryI am very sorry to hear that your plants did not survive the transplanting process this past growing seasonI do apologize for inconveniences you may have gone throughI have looked up you account and the RMA information for RMA # ***You had been told that we had not received your check our plants because at that time of calling we not received your package or had not processed just yetI am showing that your replacement had been completed on 7-7-and had been scheduled for a Fall ShipmentIt does take some time for us to receive packages and process accordinglyI do see where you have stated you no longer want to get replacements but a refund for $I am going to do both for you, I will have a refund check mailed out to you in the amount of $and will send you free replacements as wellI will schedule to ship the plants on Monday 4-4-since by the time we start shipping in December your ground will probably be frozenWe do greatly value you as a customer and do apologize for your plants not survivingPlease if there is anything further I may assist you with please call me directly at ###-###-####Have a great dayThanks, [redacted]
Thank you very much for your order this past season, I am very sorry to hear that some of your ordered plants did not survive the transplantingI will be more than happy to get your order processed for a complete replacement, upgrade your trees to the next size, and give you free shippingWe do stand behind the quality of our products and wish to provide you only the highest quality plants you orderedWe do ship order complete and have to wait until the plants go dormant before we can ship the order, per regulationsI have scheduled your replacement shipping for 12-1-Please let me know if this will work for you or we need to delay it unto a further time, you can email me [email protected] or call directly at 229-518-Thank you very much for your order and I look forward to shipping you your replacements this Fall [redacted] Manager
MsJ***, Thank you very much for ordering from Ty Ty Nursery, I am very sorry to hear about some of your ordered items not surviving the transplantingI have looked up your order and do not see where we have received your Replacement Application, I do not know if it was lost in the mail or whatI can guarantee you it is not our goal for you be misled in any manner, instead we what for you to have the very highest quality plants and best overall experience when doing business with Ty Ty NurseryThe advertisement "Bearing Size" is an approximation of when the plant should start producing fruit, and is in no way a guarantee of productionWe do not guarantee plants to produce fruit as this is dependent on many environmental factors beyond our control such as nutrients available in the soil, chill hours, rain, drought, etcWe do guarantee the plants to live for one year though, and it sounds like the majority of you order did notI would like to offer you a completely free replacement, with an upgrade in size to the next larger size to make up for the lost years growth, and offer you free freight shipping so to minimize the amount of pruning done to the plantsWe can arrange the shipment to be a little delayed if you would prefer, we can ship around the end of February or beginning of March if that would be better for youAgain, I do apologize about the inconvenience of your plants not surviving their transplanting, but we look forward to the opportunity of supplying you with your orchard needs this seasonPlease do not hesitate to contact me directly to arrange any details needed at ###-###-#### or at [redacted] Thanks, [redacted]
***, We do greatly appreciate your business and are sorry to hear your paw paw tree did not survive transplantingUnfortunately at this time we can not process a refund, but I would like to offer you a 100% completely free replacement that I will be able to ship around 12-1-per regulation and restrictionsPaw Paw trees have a hard time surviving transplant and need to be nurtured the first yearI would like to encourage you to pot up the replacement paw paw for the first year as this will greatly increase the survivalability and then plant at a later time the following fallThe reason for such a hard time transplanting is because of the taproot the paw paw tree has and causes great stress up the treeI will go ahead and process the replacement, you will have to do nothing unless 12-1-is not a good shipping timeIf you need to reschedule the ship date please contact me directly at ###-###-#### and we can schedule a new date for you Sincerely, [redacted] Manager
Ms [redacted] , The six month waiting period that you described is because we can not legally ship live deciduous plant when they have entered a state of growthIf we tried to dig them up at the time you ordered (7-26-13) they would not survivedWe had to wait to until it was the proper time of year to ship you your live deciduous fruit tree, which is dependent on the weatherWe did not charge you until the time of shipping and notified you via email as to the future shipping date We have not terminated any business relationship by demanding more paper workWe were not asking for more paper work but simply finishing the replacement policy, which you had read and signed on your replacement application and to pay the return shipping of the new live plantWe guarantee the cost of the plant and do not cover shipping, but I am waiving all this for you and am willing to ship you a new Nectarine and Ginger with out finishing the replacement policy Our representative did not and would not hang up a customer, as this is not the type of customer service that we would tolerateI looked up the date in which you called (Friday 6-6-14) and we were experiencing internet connectivity issues with our provider, our telephones operate on the internet as we a VOIP systemI can guarantee you that you were not hung up but the call was droppedIn the call you stated that we asked you to send back a copy of the letter, yes this is correct to make sure that we not the proper RMA was paid for and do not accidentally apply it to a different customer's accountAlso, before that call was dropped you opened the conversation by immediately saying that, "Guess what I am not sending you any more paper work or $20.00", not calling to see how to send more paper work or a check as stated It is ok to ship you a replacement Nectarine tree now because we have not planted those trees yet, instead we still have the Nectarines packed away in storage dormant meaning we can still ship themWithin the next week or two we will have planted the Nectarine trees to grow them for next season and will not be able to ship any furtherYou order was weeks later last year, the last week of July, by that time we had already planted the Nectarine trees and had them growing thus the reason we could not ship them to youThis is not fishy and I am happy to explain any and all of your concerns so you can be confident in the information that I am supplying to you is the most accurate My offer still stands and in fact I have already had my guys package your order for shipmentWe will be happy to ship you the replacement plants today, with inspection labels as well (located on the top of the invoice) for you to receive by the end of this weekI do apologize that your nectarine tree did not survive, I am trying to make this up all up to you by waiving the remainder of the replacement policy for youPlease let me know if you have any further concerns that I can address and if my offer to re-ship would be accepted Sincerely, [redacted] Manager ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Mr [redacted] , Thank you very much for your two orders with us this past season, we do greatly appreciate your business with Ty Ty NurseryI would like to inform you that we are shipping replacements for all the grapevines you ordered straight awayIf you have any further questions please do not hesitate to contact myself directly at ###-###-#### Sincerely, [redacted]
Ms [redacted] I am sorry to hear about the plants that you received from Ty Ty Nursery, we do greatly appreciate your business and want you to have nothing but beautiful thriving plantsI do have noted that your Fuyu Persimmon was out of zone that was ordered, thus the reason it was not replaced but I am happy to inform you that we will ship you a replacement Nakita's Gift Persimmon that is cold hardy for your zoneWe will also ship you a third batch of muscadines, please keep in mind that the vines are shipped dormant and will not arrive with leaves on them as this would not be permitted by the USDA, but if you will scrap the bark with a knife when you receive you will see the cambium layer is green underneath indicating the plants are aliveGo ahead and plant the vines and the buds will form and swell within a couple of weeksIf you have any questions please do not hesitate to call as we are more than happy to help youPlease not the persimmon will be shipped in its container and will have leaves as the muscadines are bare root and must be dormant, this is the difference from having leaves and not having leaves Sincerely, [redacted] Manager
After reading all the negative reviews that were submitted about this company I no longer feel that my experience was unusualThe crape myrtle tree that we ordered arrived with the dying leavesAttempts to have a dialogue with the company went unansweredThe replacement policy is mind bogglingIt requires an additional payment to achieve what I have already paid forThis company should not have a "B" rating from the Revdex.comBased solely on my dealings with them, a "D" would be appropriateWhen you include the negative reports that other customers have submitted, an "F" sounds more appropriateSince TyTy also does business under numerous other names I will follow the advise of a previous dissatisfied customerI will not order plants through the mail from any Georgia based company
Thank you very much for purchasing your plants from Ty Ty NurseryI am sorry to hear that your whole order did not survive transplanting this past springI do see where your Plantsurance claim was approved and issued store credit on 8-16-We will go ahead and get you a refund check mailed
out today and I have gone ahead and deactivated the store credit, since you wish to receive a refundAgain, I am sorry to hear about unique situation of having your plants not survive.
Sincerely,
*** ***
Manager
MrFowles,
I would like to thank you for your purchase from us and I am very sorry that UPS damaged your shipmentI would like to inform you that I have just refunded your credit card for the full amount requested and was assigned transaction id ***
" background-"> with an approval number ***You can prune where the tree was broken and you will have a free tulip poplar treeI do apologize for any inconvenience and greatly value your businessSincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received a refund check for and will deposit the check this week. Thank youI consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I am sorry to hear about your experience and our records show that a full refund was processed on 5-21-for your orderPlease let me know if you have not received this creditThank you for choosing Ty Ty Nursery please let us know how we can be of assistance moving
forward
*** ***
Manager
#ffffff;">
The company has refunded me the money so I would appreciate if we could close the complaint
Thank you very much
Ms***,
Thank you for purchasing from The Nursery at Ty Ty, I am sorry to hear that you wanted to cancel your orderI see where your order was already cancelled on 4-21-15, here is the information:
"border-collapse: collapse; border-spacing: 0px; width: 1565.55554199219px; border: none background-">
04/20/01:55PM
CREDIT
$Visa ***
AuthCode ***
TransID***
We do wait until the spring time to bring a lot of these very cold sensitive palms and plants inWe do greatly appreciate your business please do not hesitate to let us know how we may be of assistance moving forwardThanks,
*** ***
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***