[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for ordering your grapevines from Ty Ty Nursery. We post of recommended zones based upon USDA recommendations and recommendations from the grower. In this case the recommendation came from the grower itself. I would like to extend to you a store credit for equal value for your loss. I...
have already gone ahead and issued this to your account with Ty Ty Nursery. Please let me know how I may be of assistance moving forward.
Sincerely,
[redacted]
Manager
Thank you very much for purchasing from Ty Ty Nursery, and I greatly troubled by hearing your experience. I can guarantee that we do care and did ship plants out of recommended growing zones because a lot of our customers have greenhouses or just want to experiment...
with recommended zones since it is a little warmer now than in the past. On all of the product pages and category pages there should be the USDA recommended zones for the plant in particular and we also have a zip code zone finder on the webpage to help assist too. After looking into this a little deeper you are in what we would consider USDA Zone 5 and we do not offer any blueberry plants for your recommended area, all of our plants are for Zone 7 or higher, except for the Austin and Brightwell that can take Zone 6 temperatures. I can also guarantee you that our blueberry plants do not contain any blight and are grown in certified disease and pest free nurseries. In fact the left over plants we have are loaded with blueberries right now at our nursery's physical location in Ty Ty, GA.
We do strive to make every customer 100% happy with all the plants and take pride in providing excellent customer service. Our terms and conditions state that after three business of receiving them you do not notify us to return for a refund then we only have a 1 year replacement policy. I would like to extend to you store credit for the full purchase amount so that you may purchase other item from us instead of getting more blueberry plants. I will also waive any shipping fees that you may encounter along the way, so instead of receiving an $84.15 store credit I am issuing you a $109.15 store credit for you to use. Please remember we consider you to be in USDA zone 5 and look for the plants that are recommended only for this zone. If you need any help or have any questions please contact me directly at ###-###-####, as I am here to help in any way I can.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted],
Thank you very much for doing business with The Nursery at Ty Ty, I am very sorry to hear about your disappointment. The quince trees that we have for sale this year do not have branches, and this is why we prune them prior to shipping to encourage the branching. It was a...
pleasure talking to you today and I would like to confirm with you the refund for 50% was processed and accepted just fine her is the information on the refund:
Payment Date
Payment Type
Payment Amount
Paid Via
04/21/2015 02:40PM
CREDIT
$59.81
Visa [redacted]
AuthCode [redacted]
TransID[redacted]
Thank you for your business please do not hesitate to let us know how we may be of assistance moving forward.
Thanks,
[redacted]
Manager
Mr. [redacted],
Thank you very much for doing business with Ty Ty Nursery. I do not know how you would receive fruitless mulberry trees as we do not offer, grow, or sale anything but fruiting mulberry trees. However, we will not hesitate on replacing your order. We will be happy to re-ship...
your entire order with a scheduled shipping date of 12-14-15 as we are not currently shipping deciduous trees at this time per USDA regulations. If this is not an acceptable time for you to receive or plant at this time please contact me and we can schedule a more suitable time frame.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you very much for your order and I am sorry to hear that two of your mayhaw plants did not survive the transplanting. At this time of the year we run a fall pre-order sale where the plants are heavily discounted over the in season prices, which explains the price...
difference of $49.75 that you paid and the $19.75 they are selling for now, plus you received free shipping which is not offered now and is an extra 25% off.
The replacement application can not be sent in electronically and if you trying to do so this is why it was difficult to do, as the form says print and mail usps to the post office box. However, I would be more that happy to replace you two mayhaw plants for free without any need of the replacement process being completed. I have the plants growing in containers and could ship them to you as early as 9-1-14 when the extreme temperatures dissipate and make it a better time for shipping. Please let me know if you find this acceptable, you can contact me directly at ###-###-####.
Mr. [redacted],
Thank you very much for your business with Ty Ty Nursery, and I am sorry to hear that your Empress tree did not survive transplanting. Upon first notifying Ty Ty Nursery of your dead empress tree you were asked to give it me time because we are bound by regulations as...
to when we can and can not ship plants. Deciduous plants can only ship while dormant and at the time of notification it was already into the the active growing season, meaning we had to wait until the Fall/Winter time to be able to ship.
We have within the last six to eight months revamped our policy on replacements. Doing away with mailing in the paper copy of the Replacement Application, returning the dead plant material, and having the customer return a check for return postage. We now offer a No Hassle 1 Year Plantsurance Policy. Which means within one year of a plant you purchased from Ty Ty Nursery does not survive, we simply ask for electronic notification via a five question form, name, order number, telephone number, email address and the items that did not survive. Upon notification we ask for a picture be emailed showing the plant and we then issue immediate store credit for the value of the plant when purchased. Then the customer can use the store credit to buy any plant they choose.
I did a little looking into your file we have not had a email from you at all, and not a phone call within the last 60 days. We are always happy to work with customers that are not able to send pictures via email and know that any one of our customer service representative would have been happy to get you situated with a simple 5 minute phone call. With all that being said we will be more than happy to get you another empress tree sent out to you. We will ship the order on 4-4-16 and you will have it within one or two days after that, we will even send you a refund check for the original purchase amount. The refund check will be attached to the packaging slip on the outside of the package. We do greatly value you as a customer and look forward to earning your future business.
Sincerely,
[redacted]
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you very much from ordering from Ty Ty Nursery and I am very sorry to hear about your plants not surviving the transplant. We did delay the shipping of your items until January because of restrictions and regulations placed upon us resisting when live plants can...
and can not be shipped. I would like to very much waive the remainder of the replacement policy for you and I will be happy to go ahead and ship your item ASAP. I can have you items shipped as soon as 6-17-14 and you will have them delivered on Thursday. Remember when planting at this time of the year to keep the plant hydrated and you will have good success. Again, I do hate to hear that you lost some of long desired plants but we will get this corrected for you immediately. Thank you very much for purchasing from Ty Ty Nursery, if you ever need anything please do not hesitate to contact me directly at ###-###-####.
We touched based with the customer yesterday, 3-11-14, and processed a partial refund down to the size he had received and issued an apology. This should bring this complaint to positive resolution.
I am sorry to hear that you Washingtonia Palm Trees did not survive the transplanting this past spring, I would not plant these palm trees in your zone as they are not cold hardy enough up there. You should plant Windmill Palm Trees instead as these are cold hardy down to -20. I have issued you a...
store credit and approved your RMA, which was assigned RMA # [redacted], thank you for your purchase and please let me know how I can help you moving forward.
I recently ordered 2 Little Gem Magnolias and 4 Dogwoods. The order arrived within a week from placement of my order. The Magnolias were reasonably priced, as well as, the bareroot dogwoods. The plants are In very good condition and look very fresh. They were planted upon arrival with rooting hormone applied to the roots. Because of their arrival condition I expect them to do well. I will continue to do business with them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am very sorry, The trust has been more than breached, there is NO way that I could in good conscience continue ANY business relationship at this point. The Nectarine tree has been replaced by another company, WITH agricultural inspection labels et all, NO 6 months "waiting period?" Ty Ty nurseries was terminating the business relationship when demanding I fill out MORE paperwork with information TY TY nurseries already had (stall tactic), THEN finalized the termination when i was hung up on when I phoned in trying to find out HOW I was to send in ANOTHER letter (stall tactic) WITH the dead tree that I had already spent a half day digging up and shipping back at MY cost! Very sorry, there is NO Confidence. Why would it somehow be "ok" to ship a tree now when it was SOMEHOW NOT "OK" last summer? Things just do not add up, something is just too fishy. Please just refund my money if you are sincere.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I will wait until they ship the replacement order before I close this case.
Regards,[redacted]
Thank you very much for your order this past season, I am very sorry to hear that some of your ordered plants did not survive the transplanting. I will be more than happy to get your order processed for a complete replacement, upgrade your trees to the next size, and give you free shipping. We do...
stand behind the quality of our products and wish to provide you only the highest quality plants you ordered. We do ship order complete and have to wait until the plants go dormant before we can ship the order, per regulations. I have scheduled your replacement shipping for 12-1-14. Please let me know if this will work for you or we need to delay it unto a further time, you can email me [email protected] or call directly at 229-518-3062. Thank you very much for your order and I look forward to shipping you your replacements this Fall.
I am sorry to hear about your Joshua Yucca Tree. You are correct as we do not currently ship them due to the excessive heat we are currently experiencing where the plants would be exposed to 135 degree temperatures or higher, but I am willing to completely waive the...
replacement policy and ship you a free replacement 9-1-14 when the temperatures are not as extreme. Please let me know if you find this acceptable, we do greatly value your business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008663, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will let you know in April if they do go ahead with their promise of this purchase.
Regards,
Nick Nabavian
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for ordering your grapevines from Ty Ty Nursery. We post of recommended zones based upon USDA recommendations and recommendations from the grower. In this case the recommendation came from the grower itself. I would like to extend to you a store credit for equal value for your loss. I...
have already gone ahead and issued this to your account with Ty Ty Nursery. Please let me know how I may be of assistance moving forward.
Sincerely,
[redacted]
Manager
[redacted],
Thank you very much for purchasing from Ty Ty Nursery, and I greatly troubled by hearing your experience. I can guarantee that we do care and did ship plants out of recommended growing zones because a lot of our customers have greenhouses or just want to experiment...
with recommended zones since it is a little warmer now than in the past. On all of the product pages and category pages there should be the USDA recommended zones for the plant in particular and we also have a zip code zone finder on the webpage to help assist too. After looking into this a little deeper you are in what we would consider USDA Zone 5 and we do not offer any blueberry plants for your recommended area, all of our plants are for Zone 7 or higher, except for the Austin and Brightwell that can take Zone 6 temperatures. I can also guarantee you that our blueberry plants do not contain any blight and are grown in certified disease and pest free nurseries. In fact the left over plants we have are loaded with blueberries right now at our nursery's physical location in Ty Ty, GA.
We do strive to make every customer 100% happy with all the plants and take pride in providing excellent customer service. Our terms and conditions state that after three business of receiving them you do not notify us to return for a refund then we only have a 1 year replacement policy. I would like to extend to you store credit for the full purchase amount so that you may purchase other item from us instead of getting more blueberry plants. I will also waive any shipping fees that you may encounter along the way, so instead of receiving an $84.15 store credit I am issuing you a $109.15 store credit for you to use. Please remember we consider you to be in USDA zone 5 and look for the plants that are recommended only for this zone. If you need any help or have any questions please contact me directly at ###-###-####, as I am here to help in any way I can.
Sincerely,
[redacted]
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted],
Thank you very much for doing business with The Nursery at Ty Ty, I am very sorry to hear about your disappointment. The quince trees that we have for sale this year do not have branches, and this is why we prune them prior to shipping to encourage the branching. It was a...
pleasure talking to you today and I would like to confirm with you the refund for 50% was processed and accepted just fine her is the information on the refund:
Payment Date
Payment Type
Payment Amount
Paid Via
04/21/2015 02:40PM
CREDIT
$59.81
Visa [redacted]
AuthCode [redacted]
TransID[redacted]
Thank you for your business please do not hesitate to let us know how we may be of assistance moving forward.
Thanks,
[redacted]
Manager
Mr. [redacted],
Thank you very much for doing business with Ty Ty Nursery. I do not know how you would receive fruitless mulberry trees as we do not offer, grow, or sale anything but fruiting mulberry trees. However, we will not hesitate on replacing your order. We will be happy to re-ship...
your entire order with a scheduled shipping date of 12-14-15 as we are not currently shipping deciduous trees at this time per USDA regulations. If this is not an acceptable time for you to receive or plant at this time please contact me and we can schedule a more suitable time frame.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted]
Thank you very much for your order and I am sorry to hear that two of your mayhaw plants did not survive the transplanting. At this time of the year we run a fall pre-order sale where the plants are heavily discounted over the in season prices, which explains the price...
difference of $49.75 that you paid and the $19.75 they are selling for now, plus you received free shipping which is not offered now and is an extra 25% off.
The replacement application can not be sent in electronically and if you trying to do so this is why it was difficult to do, as the form says print and mail usps to the post office box. However, I would be more that happy to replace you two mayhaw plants for free without any need of the replacement process being completed. I have the plants growing in containers and could ship them to you as early as 9-1-14 when the extreme temperatures dissipate and make it a better time for shipping. Please let me know if you find this acceptable, you can contact me directly at ###-###-####.
Sincerely,
[redacted]
Manager
Mr. [redacted],
Thank you very much for your business with Ty Ty Nursery, and I am sorry to hear that your Empress tree did not survive transplanting. Upon first notifying Ty Ty Nursery of your dead empress tree you were asked to give it me time because we are bound by regulations as...
to when we can and can not ship plants. Deciduous plants can only ship while dormant and at the time of notification it was already into the the active growing season, meaning we had to wait until the Fall/Winter time to be able to ship.
We have within the last six to eight months revamped our policy on replacements. Doing away with mailing in the paper copy of the Replacement Application, returning the dead plant material, and having the customer return a check for return postage. We now offer a No Hassle 1 Year Plantsurance Policy. Which means within one year of a plant you purchased from Ty Ty Nursery does not survive, we simply ask for electronic notification via a five question form, name, order number, telephone number, email address and the items that did not survive. Upon notification we ask for a picture be emailed showing the plant and we then issue immediate store credit for the value of the plant when purchased. Then the customer can use the store credit to buy any plant they choose.
I did a little looking into your file we have not had a email from you at all, and not a phone call within the last 60 days. We are always happy to work with customers that are not able to send pictures via email and know that any one of our customer service representative would have been happy to get you situated with a simple 5 minute phone call. With all that being said we will be more than happy to get you another empress tree sent out to you. We will ship the order on 4-4-16 and you will have it within one or two days after that, we will even send you a refund check for the original purchase amount. The refund check will be attached to the packaging slip on the outside of the package. We do greatly value you as a customer and look forward to earning your future business.
Sincerely,
[redacted]
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted],
Thank you very much from ordering from Ty Ty Nursery and I am very sorry to hear about your plants not surviving the transplant. We did delay the shipping of your items until January because of restrictions and regulations placed upon us resisting when live plants can...
and can not be shipped. I would like to very much waive the remainder of the replacement policy for you and I will be happy to go ahead and ship your item ASAP. I can have you items shipped as soon as 6-17-14 and you will have them delivered on Thursday. Remember when planting at this time of the year to keep the plant hydrated and you will have good success. Again, I do hate to hear that you lost some of long desired plants but we will get this corrected for you immediately. Thank you very much for purchasing from Ty Ty Nursery, if you ever need anything please do not hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]
Manager
We touched based with the customer yesterday, 3-11-14, and processed a partial refund down to the size he had received and issued an apology. This should bring this complaint to positive resolution.
[redacted]
Manager
I am sorry to hear that you Washingtonia Palm Trees did not survive the transplanting this past spring, I would not plant these palm trees in your zone as they are not cold hardy enough up there. You should plant Windmill Palm Trees instead as these are cold hardy down to -20. I have issued you a...
store credit and approved your RMA, which was assigned RMA # [redacted], thank you for your purchase and please let me know how I can help you moving forward.
[redacted]
Manager
I recently ordered 2 Little Gem Magnolias and 4 Dogwoods. The order arrived within a week from placement of my order. The Magnolias were reasonably priced, as well as, the bareroot dogwoods. The plants are In very good condition and look very fresh. They were planted upon arrival with rooting hormone applied to the roots. Because of their arrival condition I expect them to do well. I will continue to do business with them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am very sorry, The trust has been more than breached, there is NO way that I could in good conscience continue ANY business relationship at this point. The Nectarine tree has been replaced by another company, WITH agricultural inspection labels et all, NO 6 months "waiting period?" Ty Ty nurseries was terminating the business relationship when demanding I fill out MORE paperwork with information TY TY nurseries already had (stall tactic), THEN finalized the termination when i was hung up on when I phoned in trying to find out HOW I was to send in ANOTHER letter (stall tactic) WITH the dead tree that I had already spent a half day digging up and shipping back at MY cost! Very sorry, there is NO Confidence. Why would it somehow be "ok" to ship a tree now when it was SOMEHOW NOT "OK" last summer? Things just do not add up, something is just too fishy. Please just refund my money if you are sincere.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I will wait until they ship the replacement order before I close this case.
Regards,[redacted]
Thank you very much for your order this past season, I am very sorry to hear that some of your ordered plants did not survive the transplanting. I will be more than happy to get your order processed for a complete replacement, upgrade your trees to the next size, and give you free shipping. We do...
stand behind the quality of our products and wish to provide you only the highest quality plants you ordered. We do ship order complete and have to wait until the plants go dormant before we can ship the order, per regulations. I have scheduled your replacement shipping for 12-1-14. Please let me know if this will work for you or we need to delay it unto a further time, you can email me [email protected] or call directly at 229-518-3062. Thank you very much for your order and I look forward to shipping you your replacements this Fall.
[redacted]
Manager
[redacted],
I am sorry to hear about your Joshua Yucca Tree. You are correct as we do not currently ship them due to the excessive heat we are currently experiencing where the plants would be exposed to 135 degree temperatures or higher, but I am willing to completely waive the...
replacement policy and ship you a free replacement 9-1-14 when the temperatures are not as extreme. Please let me know if you find this acceptable, we do greatly value your business.
[redacted]
Manager
229-518-3062
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008663, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will let you know in April if they do go ahead with their promise of this purchase.
Regards,
Nick Nabavian