***,
Thank you very much for ordering from Ty Ty NurseryI am sorry to hear about your experienceWe have issued you a full refund today via PayPal ExpressI could not manage to pull up the comments that you mentioned but I can assure you that would not be appropriate response to
customer's questionPlease let me know how I may be of assistance moving forwardThanks,
*** ***
Thank you for doing business with Ty Ty Nursery, I am sorry to hear that your trees did not survive transplantingUnfortunately, we will not be able to issue a refund, but I would like to inform you that I have set you up with a 100% complementary replacement, with a scheduled shipping date of
Monday, 4-4-if that would be acceptable to youPlease do not hesitate to let me know what shipping time frame will be best for youSincerely,
*** ***
They operate under different names and if you get what you pay for I would be shocked The got me when I ordered 2year old grape vines, what I got were starts (sticks) some with new roots and some just sticksThis is how they do it they send you somethingThere are good on line nursery in GA but stay away from this one and look out (investigate) as they use many names
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Thank you very much and please consider this complaint resolved
Regards,
*** ***
Ms***,
Thank you for your business and I am sorry to hear that you had two Persimmon Trees that did not survive transplantingTO show you how valued of a customer your are, I am going to mail you a refund check for the two persimmon trees and replace them for free of charge
The refund check is for $which is the cost of the plants minus the 25% discount you received at the time of orderingI have scheduled your replacement shipping for 4-2-16, please let me know if this is not a good time for you to receive themSincerely,
*** ***
Mr***
Thank you very much for your purchase and I am sorry to hear that the plants did not survive transplantingI do see an order from you on 8-12-for Chicago Hardy Fig - 3-4ft tall $and 1 Blue Damson Plum - 7-8ft tall $with a shipping cost of $for
a grand total of $149.50, Order #This is the only order that I do show for you, so I do not see where you had purchased two Chicago Hardy Fig Trees from usWe will get a refund check mailed out to you in the amount of $and we will also send you free replacements in March to make up for any inconveniencesIf you need any assistance please call me directly at ###-###-####Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Unfortunately, planting a Joshua tree in our climate after September will not give the tree sufficient hot weather time to establish a healthy root base. This is per our landscape designer who is an established expert in designing and maintaining this type of plantings in IdahoAt this point, a refund would be the best resolution
Thank you for your assistance,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
Mr***,
We have issued a refund through our payment processor and you should have received an email stating thisWe do greatly appreciate your business and are sorry that your yucca plant did not survive transplanting, please do not hesitate to let us know how we can be of assistance moving forward
Sincerely,
*** ***
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Do not do business with this company online Their wanursery may be fine, but their online practices are sub-standard I ordered four different types of plants in October and they arrived in December There were seeds scattered in the bottom of the bag, half of the plants weren't labelled I was out of the country for a week and so they sat in the bag for a week; however, that shouldn't have hurt dormant plants When I returned, I immediately set them out I have waited until the spring to determine if any of them are going to produce One ginger lily bulb was half rotted and never produced; two camellia plants with no leaves died I ordered two 3-ft pomegranate trees and instead received blueberry bushesThe company has a very stringent return/replacement policy which is impossible to meet They "guarantee" their plants; however, if you return them, you must dig up the rotten bulbs, dead plants and send them back AT YOUR COST and then you will get replacements, but only if you pay the shipping AT YOUR COST If you get the wrong item, you only have THREE DAYS to return it AT YOUR COST Unfortunately, I was out of the country for a week, so not sure how many days had elapsed However, I decided to go ahead and plant the 1-ftblueberry bushes instead of the 3-ft pomegranate trees, even though I knew I had paid considerably more for the pomegranate treesAs I said, do not do business with this company online - instead go to a Lowe's or Home Depot to pick out and buy your plants
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Let it be noted that Ty Ty's claim that UPS damaged the package seems to be a misrepresentation, in my opinion (Ty Ty seemed quick on the trigger to blame it on UPS, almost as if they anticipated the issue based on foreknowledge)Upon arrival, a combination of the packaging and state of the item suggests to me that Ty Ty shipped the product in the condition I received it inMy personal experience with Ty Ty suggests the possibility that Ty Ty misrepresented their product, charged me, sent the product in a state that could warrant a claim against UPS, knowing that when I complained about the terrible product and condition, Ty Ty would refund me and stick UPS with the billI wouldn't be surprised if this possible fraudulent activity takes place on a regular basis.
I think Georgia should investigate Ty Ty and consider possibilities including suspending their ability to conduct online business.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I received the shipment of correctly sized plants a few days ago and really appreciate their following through on their agreement with the Revdex.com to send the plants. However, I don't appreciate the fact that I had to get the Revdex.com involved for them to comply; I don't appreciate being accused of lying when I presented them with photo proof that the plants were undersized to begin with; and I don't appreciate that I'm finally getting the plants in June which is the worst time to be planting them to try to keep them alive during the heat of the summer when if they had just shipped them in March to begin with none of us would have had to go through all this hassle and stress. I am happy to have the plants that I paid for and will try my best to keep them alive over the summer. I will not be buying from Ty Ty again and would not recommend them to others
Regards,
*** ***
Mr***,
Thank you very much for ordering from The Nursery at Ty Ty, I am very sorry to hear that some of plants have not survived transplantingI do see on the attached invoice where you ordered years ago and our replacement policy covers only the first yearHowever, we will be
happy to replace your order and are in the process of shipping it out right nowYou should have your order by the end of this weekAgain, we greatly value you as a customer and look forward to supplying you with new beautiful treesThanks,
*** ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved If the terms are not met I will re file my complaint. Regards,*** ***
I bought a tree that arrived in the spring and never grewI told them and they said to waitIt sprouted from the bottom so I was given a creditAfter waiting a year to order again shipping is delayedI had to pay for shipping twice for a tree that still is not in my possession till April
I apologize for the delay in responding, but we did not delay in properly addressing the customer's concernWe have mail a refund check to the customer for the requested amount, over two weeks agoPlease let me know if any further information is
needed.
Thanks,
*** ***
Manager
***,
Thank you very much for ordering from Ty Ty NurseryI am sorry to hear about your experienceWe have issued you a full refund today via PayPal ExpressI could not manage to pull up the comments that you mentioned but I can assure you that would not be appropriate response to
customer's questionPlease let me know how I may be of assistance moving forwardThanks,
*** ***
Thank you for doing business with Ty Ty Nursery, I am sorry to hear that your trees did not survive transplantingUnfortunately, we will not be able to issue a refund, but I would like to inform you that I have set you up with a 100% complementary replacement, with a scheduled shipping date of
Monday, 4-4-if that would be acceptable to youPlease do not hesitate to let me know what shipping time frame will be best for youSincerely,
*** ***
They operate under different names and if you get what you pay for I would be shocked The got me when I ordered 2year old grape vines, what I got were starts (sticks) some with new roots and some just sticksThis is how they do it they send you somethingThere are good on line nursery in GA but stay away from this one and look out (investigate) as they use many names
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Thank you very much and please consider this complaint resolved
Regards,
*** ***
Ms***,
Thank you for your business and I am sorry to hear that you had two Persimmon Trees that did not survive transplantingTO show you how valued of a customer your are, I am going to mail you a refund check for the two persimmon trees and replace them for free of charge
The refund check is for $which is the cost of the plants minus the 25% discount you received at the time of orderingI have scheduled your replacement shipping for 4-2-16, please let me know if this is not a good time for you to receive themSincerely,
*** ***
Mr***
Thank you very much for your purchase and I am sorry to hear that the plants did not survive transplantingI do see an order from you on 8-12-for Chicago Hardy Fig - 3-4ft tall $and 1 Blue Damson Plum - 7-8ft tall $with a shipping cost of $for
a grand total of $149.50, Order #This is the only order that I do show for you, so I do not see where you had purchased two Chicago Hardy Fig Trees from usWe will get a refund check mailed out to you in the amount of $and we will also send you free replacements in March to make up for any inconveniencesIf you need any assistance please call me directly at ###-###-####Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Unfortunately, planting a Joshua tree in our climate after September will not give the tree sufficient hot weather time to establish a healthy root base. This is per our landscape designer who is an established expert in designing and maintaining this type of plantings in IdahoAt this point, a refund would be the best resolution
Thank you for your assistance,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
Mr***,
We have issued a refund through our payment processor and you should have received an email stating thisWe do greatly appreciate your business and are sorry that your yucca plant did not survive transplanting, please do not hesitate to let us know how we can be of assistance moving forward
Sincerely,
*** ***
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Do not do business with this company online Their wanursery may be fine, but their online practices are sub-standard I ordered four different types of plants in October and they arrived in December There were seeds scattered in the bottom of the bag, half of the plants weren't labelled I was out of the country for a week and so they sat in the bag for a week; however, that shouldn't have hurt dormant plants When I returned, I immediately set them out I have waited until the spring to determine if any of them are going to produce One ginger lily bulb was half rotted and never produced; two camellia plants with no leaves died I ordered two 3-ft pomegranate trees and instead received blueberry bushesThe company has a very stringent return/replacement policy which is impossible to meet They "guarantee" their plants; however, if you return them, you must dig up the rotten bulbs, dead plants and send them back AT YOUR COST and then you will get replacements, but only if you pay the shipping AT YOUR COST If you get the wrong item, you only have THREE DAYS to return it AT YOUR COST Unfortunately, I was out of the country for a week, so not sure how many days had elapsed However, I decided to go ahead and plant the 1-ftblueberry bushes instead of the 3-ft pomegranate trees, even though I knew I had paid considerably more for the pomegranate treesAs I said, do not do business with this company online - instead go to a Lowe's or Home Depot to pick out and buy your plants
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Let it be noted that Ty Ty's claim that UPS damaged the package seems to be a misrepresentation, in my opinion (Ty Ty seemed quick on the trigger to blame it on UPS, almost as if they anticipated the issue based on foreknowledge)Upon arrival, a combination of the packaging and state of the item suggests to me that Ty Ty shipped the product in the condition I received it inMy personal experience with Ty Ty suggests the possibility that Ty Ty misrepresented their product, charged me, sent the product in a state that could warrant a claim against UPS, knowing that when I complained about the terrible product and condition, Ty Ty would refund me and stick UPS with the billI wouldn't be surprised if this possible fraudulent activity takes place on a regular basis.
I think Georgia should investigate Ty Ty and consider possibilities including suspending their ability to conduct online business.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I received the shipment of correctly sized plants a few days ago and really appreciate their following through on their agreement with the Revdex.com to send the plants. However, I don't appreciate the fact that I had to get the Revdex.com involved for them to comply; I don't appreciate being accused of lying when I presented them with photo proof that the plants were undersized to begin with; and I don't appreciate that I'm finally getting the plants in June which is the worst time to be planting them to try to keep them alive during the heat of the summer when if they had just shipped them in March to begin with none of us would have had to go through all this hassle and stress. I am happy to have the plants that I paid for and will try my best to keep them alive over the summer. I will not be buying from Ty Ty again and would not recommend them to others
Regards,
*** ***
class="ii gt m145d2315cc9a649b adP adO" " direction: ltr; margin: 5px 15px 0px 0px; padding-bottom: 5px; position: relative; z-index: 0;">
The company completed my refund on May Thanks
Mr***,
Thank you very much for ordering from The Nursery at Ty Ty, I am very sorry to hear that some of plants have not survived transplantingI do see on the attached invoice where you ordered years ago and our replacement policy covers only the first yearHowever, we will be
happy to replace your order and are in the process of shipping it out right nowYou should have your order by the end of this weekAgain, we greatly value you as a customer and look forward to supplying you with new beautiful treesThanks,
*** ***
[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved If the terms are not met I will re file my complaint. Regards,*** ***
I bought a tree that arrived in the spring and never grewI told them and they said to waitIt sprouted from the bottom so I was given a creditAfter waiting a year to order again shipping is delayedI had to pay for shipping twice for a tree that still is not in my possession till April
I apologize for the delay in responding, but we did not delay in properly addressing the customer's concernWe have mail a refund check to the customer for the requested amount, over two weeks agoPlease let me know if any further information is
needed.
Thanks,
*** ***
Manager