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Reviews The Penn Warranty Corporation

The Penn Warranty Corporation Reviews (542)

March 12, Dear *** ***:I have received the above referenced complaint dateUpon review on October 21, we received and approved a 6month/7,mileage Basic Contract on *** ***’s *** ***Our customer service did receive calls from *** *** pertaining to
coverage of various items but a claim was never openedThe items were non covered components under the contract agreement.The terms and conditions of the Contract *** *** agreed to have "fully understood” when executing purposes to the holder under the heading WHAT IS COVERED?, the components and systems that receive coverageIt further mentions, "Only the components listed in the above systems are coveredNo other components, other than those listed above under "What Is Covered/", are covered by this agreement.” Clearly the contract has a limit of coverage as to particular items, which are detailed in the language.As to the refund request, the terms of the Contract, states:"...there is no credit for early terminations.”Thank you for your time and attention and upon review if you have any questions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATION

January 29, 2018Dear *** ***:I have received the complaint captioned above and have reviewed the fileOn August 18, 2015, *** *** called in a claim for the alternator of *** ***’s *** ***We then authorized and paid $for this repairOn
February 9, 2016, *** *** *** call in a claim for the throttle body position sensorThis is a non covered component under the contract agreement and the claim was then closedOn February 6, the customer contacted us as to the evaporator sensor and rear main seal and these are non covered componentsWe were then contacted on January 22, 2018, by the customer's husband as to the tie rod and heaterHe was instructed that the tie rod is a non covered component the heat issue may not be covered and would need to be diagnosedWe were then contacted the next day by *** *** requesting a full refund and was instruct she is entitled to a pro rated refund under Georgia law.The contract covers specific components listed as stated under Section I:“ WHAT THIS SERVICE CONTRACT COVERS Coverage - During the Service Contract Period We will pay a Repair Facility, or at Our option, reimburse You the Cost to remedy any Breakdown of the parts listed below, less Per OccurrenceParts not listed are not covered by this Service Contract.”The contract also states on Page 1:“Only the components listed in the above systems are covered by this Service ContractNo other components, other than those listed above under “What This Sen/ice Contract Covers”, are covered by this ServiceContract.”The throttle body position sensor, evaporator sensor, and the tie rod are not listed; therefore, are non-covered components under the contract agreement.Also, as to the rear main seal, gasket and seals are not covered for fluid leaks. The contract states under section IIIWHAT THIS SERVICE CONTRACT DOES NOT COVER paragraph #6, FOR FLUID LEAKS OR DAMAGE THAT RESULTS FROM FLUID LEAKS and paragraph “SEALS AND GASKETS ARE NOT COVERED BY THIS SERVICE CONTRACT UNLESS REQUIRED IN CONJUNCTION WITH A COVERED REPAIR."As to the refund request, the contract was purchased on June 24, for 48 months in the state of GeorgiaUnder Georgia law *** *** is entitled to a pro rated refund, however any refund provided would be sent to the lien holder, Gateway One Lending as stated in the contract agreement.Thank you for your time and attention and if you have any questions of comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATIONGale ** M***Corporate Attorney

February 24, 2017Dear *** ***,I have received you email pertaining to your claimAfter a complete review of the facts and documents as they pertain to this claim, the following is a result of my findings:The file contains a copy of the claims worksheet showing that on February 15, 2017,
*** *** called in a claim for the front cw axle and solenoids of your *** ***On that date the adjuster spoke with the repair center verifying information, claims procedures, and tear down requirementsThe shop could only show that two solenoids needed replacing and the boot was torn on the CW axleThe boot is not covered under the contract agreement and we then authorized $for the two solenoids repairUpon review, we will offer an additional amount of $for a total of $for shop's solenoids, Cv axle and laborThis is being offered to see if it can be amicably resolved and we are not accepting liability for the additional repairIf acceptable please forward the paid invoice and the authorized amount of $128,will be paid through the claims processing and the additional amount offered of $will be sent through this department by separate check.Sincerely, Krista B.Customer Relations

May 14, Dear *** ***:
I have received the complaint captioned aboveUpon review of our the file, on May 12, 2015, *** *** Auto Clinic called in a claim pertaining to the transmission in *** *** ***’s *** ***On that date, an adjuster was
assigned to this matter and spoke with the repair facility verifying customer/vehicle information, claims procedures, tear down requirementsIn order to proceed with claim tear down to point of failure was then requested and said tear down must be permitted by the owner since tear down is a responsibility of the contract holder per the service contractAs per the contract terms the contract holder is responsible for tear down and diagnosticsThis is needed to determine the complete and necessary repair of the vehicle whether there is a warranty contract on the vehicle or notIt is a standard procedure through out the automotive industry to tear down and diagnosis to determine exactly what repair is neededThe shop just wants to replace the transmission.This is where the claim standsUntil such time the failures can be verified by to determine if there is coverage under the contract agreement, the claim will then be further investigated.Sincerely,
THE PENN WARRANTY CORPORATIONGale *M*** Corporate Attorney

I have received the above referenced complaint dated February 12, After a complete review of the facts and documents as they pertain to this claim, the following is a result of my findings:Included in your file is a copy of the claims worksheet showing that on February 4, 2015, Jacob's Auto initiated a claim for the transmission on your *** ***On that date an adjuster was assigned to this matter, and verified with center vehicle/customer information, claims procedures, and tear down requirementsAs a result of the completion of tear down the shop stated the transmission needed to be rebuiltThe vehicle was then inspected by an independent inspector to verify the shop's diagnosis and to determine a cause of failure.The inspector noted a failure of the #wave plate causing it to come apart, continued operation resulted in additional damage to the clutches, drum, torque converter and 4th gear spring plateBased on the amount of damage, failure was in progress prior to miles that was placed on the vehicle since purchaseBased on this information the claim was deniedThis denial was a result of failures being prior to contract acceptanceThe contract states, under section Ill WHAT THIS SERVICE CONTRACT DOES NOT COVER, “For a mechanical breakdown which existed prior to, or was caused by a condition which existed prior to the service contract purchase date.” Due to the unfortunate circumstance of the vehicle being purchased in this condition we will offer a refund of the contract price of $If acceptable please sign the enclosed acceptance form and the contract will be canceled and payment sent directly to your attention.Sincerely,
THE PENN WARRANTY CORPORATIONKrista L*** Customer Relations Sincerely,
Gale TM***

Dear *** ***, In response *** ***'s complaint, as I stated in my response to his earlier complaint # *** the contract was canceled and our portion of the refund was sent to the lien
holder *** *** Credit Union and not directly to him. The contract states any refund would go to the lien holder if one if provided on the contract. This was done on September 28, when a check was sent to *** *** Credit Union. Gale *M***

March 28, 2016Dear *** ***:I have received the complaint captioned above and have reviewed the fileOn March 10, 2016, we were contacted by Mike’s Autocare Center pertaining to the engine if *** ***’s *** ***Upon discussions with the service center they stated that the
necessary repair was that of the liftersWe then authorized $broken down as follows:$*** *** valve lifters $*** *** valve cover gasket $Labor (hours as pursuant to the ***Labor Guide@ contract rate of $65.00/hour) -$Per occurrence fee $Total AuthorizationPlease note at the time of the authorization a break down of parts and labor were given to the service center and they in turn would inform the owner of the information for him to decide how to repair his vehicleThe owner of the vehicle has the final decision as to how to have it repaired and to choose different types of parts is certainly his prerogativeHowever, this decision does not alter the terms of the contract or the amount authorized for the repair and the amount authorized could be used as an allowance toward any repair the owner may chooseAs per supplying parts, the adjuster merely locates a supplier with available parts and in turn relays the information to the repair center that is the party responsible for making arrangements for shipment and availability of said partThe terms of the Standard Contract regarding the repair of the vehicle states: “At the administrator’s option, replacement parts used in covered repairs may include new, remanufactured, used or non-original equipment manufactured partsAll parts will conform to manufacturer’s specifications.”The adjuster looks for the most cost-effective repair for the vehicleOnly the owner of the vehicle can make the decision as to how their vehicle can be repairedPlease note that we have the right to investigate and authorize the claim for coverage, we do not just pay the service center what they want for parts and laborThe parts we authorized are remanufactured could have been supplied and covered throughout the duration of the contractThe service center stated that the necessary repair was the lifters and that is what we authorized.Thank you for your time and attention and if you have any questions of comments please do not hesitate to contact me.Sincerely,Gale *M***Corporate Attorney

Dear *** ***, In reply to *** ***'s rejection we have no record of ever being instructed that the a/c control head we authorized was not available If that were the case we would have authorized another one since they are readily available as per my last response that had sources for this part half of which at a lower price than we authorized Furthermore the shop that called the claim in, *** ***, sent us an estimate for the a/c control head for $ As I stated earlier, once we receive the invoice we will pay $for the part and $for labor This is for the total of $520.79, at no time did I state there will be a second deductible. Gale ** M***

Dear MsStewart, In response to *** * *** *** complaint please see the attached correspondence. Gale T M***

Dear *** ***, In response to *** ***'s rejection our position remains the same as stated earlier We authorized the failures the shop verified to the inspector We will cover failed components as per the contract not what may have potentially or possibly failed As for the car rental that was addressed in my first correspondence. Gale *M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Penn Warranty is inserting the clause "components failures which occur
prior to the acceptance of the contract are not covered by this
agreement" as it suits them best
Penn Warranty can't prove that the defective ball joints were indeed defective prior to the purchase of the warranty. The rattling noise that drew attention to the issue didn't occur until a couple of weeks after the car was purchased. I wouldn't have purchased the vehicle had their been defective ball joints. Regarding the contract stating" there is no credit for early termiantions." At no time was this statement disclosed at the point of sale. Nor have I signed a contract that states the clause that Penn Warranty is referring toWhen the initial call to cancel the policy was placed, I was asked to provide my request in writing. I provided the information that was requested. I was then informed that someone from the "Cancellation and Refunds Dept." would follow up with me. Why didn't Penn Warranty claim their "supposed" no credit for early termination clause at that that time? Why did Penn Warranty ask for the written correspondence? Why does Penn Warranty even a a Cancellation and Refund deptif they don't issue refunds? The original request for the claim was $752.72. This is the amount that the *** *** *** charged for labor and parts. A receipt is available upon request. Penn Warranty's offer of $is just an attempt to reduce their pay out for a claim that is covered in the policy. There is lots of information on the Internet regarding the previous and pending lawsuits against Penn Warranty and the dealerships that sell their policies regarding fraud. I am another victim of their fraudulent efforts. I don't choose to do business with Penn Warranty because they have not provided the services in which I have paid up front for. I ask that Penn Warranty re-consider their position and offer a full refund of $
Regards,
*** ***

August 28, Dear *** ***:I have received the above referenced complaintUpon review of our file, a claim was called in on July 7, by *** *** pertaining to overheating of *** ***'s *** DTSWe instructed the service center to obtain *** ***'s permission to have
it torn down and diagnosed to show the complete and necessary repairOnce this was done an independent inspector reviewed the vehicle to confirm the shop’s diagnosis of engine replacement.The inspector noted that both of the cylinder heads and the engine block were warped inchesThe cause of failure was the vehicle being severely overheated and continued operation until the heads and block warpedBased on these finding the claim was denied due to the overheat and continued operationThe contract covers components that are defective or worn beyond service limitsNeither was the case in this matter.The terms of the contract regarding reimbursement for a component failure states: “Other items not covered include: ....damage from overheat, continued operation after the initial failure...” the failures to the engine were denied for said conditions.I thank you for your time and attention on this matter and if you have any questions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATION Gale *M***Corporate Attorney

I'm still unsure why you'll only rec'd $450.00 for the warranty. I know for sure that my credit union made a check out to the dealership for the $I guess I will have to take that up with the dealership I will accept the $refund. Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, not that it helps matters much, but is somewhat satisfactory to me.
Regards,
*** ***

Dear *** ***, Upon review of *** ***'s file he has a service contract from *** We only handle the claims processing and all decisions pertaining to the contract are from *** and not us *** did make an offer to pay for some of the repairs at the request of *** ***
and are awaiting for his agreement of this offer Any complaints should be directed to *** since it is their contract. Gale ** M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Since bills have been paid the payment should be made to:
*** ***
*** *** ***
Independence, MO ***
Regards,
*** ***

*** *** *** I have received the above referenced complaintUpon review of our file, on July 10, 2015, *** *** purchased a *** *** ** along with our month/unlimited mileage Standard ContractSince that time our corporation had paid $3,in repairs to this
vehicle.As to the claim in cuestion, on May 17, 2017, *** *** called in a claim for the replacement of the engine in the vehicleWe spoke with the service center and went over the claims procedure of tear down and possible inspectionThe shop needs to have the vehicle torn down to show the necessary and proper repair.*** *** ** *** *** ** *** *** *** ** *** *** *** *** ** *** * *** ** *** *** *** * *** *** *** *** *** *** *** ** *** * *** * ** *** *** * *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** * *** ** *** *** *** *** ** ** ** *** *** * *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** *** *** *** ** *** ** *** *** *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** ** *** *** ** ** *** ** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** * *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** ***Allow the Administrator to inspect Your Vehicle prior to any repairs being made." This is where the matter now standsThe vehicle has not been torn down nor *** We receive any proper diagnostic information showing all steps to Verify exactly what has failedAll We are requesting is to have the vehicle torn down to show the Complete and necessary repair and why this failure did occur to determine if there is coverage under the contract agreementThe shop wants to replace the engine and to do so it must be removed and it could then be torn down to show the exact repair necessaryUntil such time this the proper tear down and/or diagnostic information takes place there is nothing further we can do for this claim.Sincerely,THE PENN WARRANTY CORPORATIONGale TM*** *** ***
*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and we will accept the dollarsThank you
Regards,
*** ***

February 10, 2017Dear *** ***:I have received the complaint captioned above and have reviewed the fileOn January 16, 2017, *** *** *** *** *** *** *** called in a claim for *** ***'s *** *** stating that the door lock actuator needed replacingOn that date,
the adjuster spoke to the repair center and went over the claims procedures and teardown requirements for the repair and authorized $broken down as follows: $Shop's actuator $Labor (hours as pursuant to the *** Labor GuideG) contract rate of $85.00/hour) $Diagnostics -$Deductible$Total Authorization For payment to be made the contract states, section IIYOUR RESPONSIBILITIES, B"Payment of Claims - To obtain payment for a Covered repair, You or the Repair Facility must submit a legible copy or original repair order to The AdministratorRepair orders must be readable and understandable, and contain the following information: Repair Facility name, address and phone number, Your name, address and phone number, repair diagnosis, parts and labor hours, authorization number, vehicle identification number, vehicle mileage, year, make and modelAuthorization number issued by the Administrator must appear on all receipts submitted for reimbursementNo invoices will be processed without a valid authorization numberOnce authorization is obtained, and the repair is completed, all repair orders and documentation must be submitted to the Administrator within days to be eligible for payment."The shop sent in the invoice that same day, however the win and mileage were missing and We requested the shop to send in an invoice updated invoice with the missing itemsThis was then received on January 26, and payment was mailed to *** *** on the following day, January 27, 2017.As to the request refund, it is currently being processed through our refund departmentI thank you for your time and attention and if you have any questions of comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATIONGale *M*** Corporate Attorney

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The repair technician spoke with the inspector concerning the leaky Valves The repair shop was not asked to aid in making further determinations concerning the damage done, a stance which if they were intent on fairness to me, (a partner as they say) should have been automatic The technician verified the origin of the damage as the guide breaking and ultimately causing damage to the rest of the engine The evidence shows that the car having the type of engine that it has (Interference Type) dictates that this type engine in which one or more valves in the fully open position extends into any area that the piston may travel into If this is the nature of this type of engine, then there is higher probability that there is in fact damage to the head, piston and or valves This is not the first time that the company in the years plus service has encountered an interference engine Further they are advertising themselves as RELIABLE (ABLE TO BE TRUSTED), making partners feel safeI have been without a car since 6/2/17, Penn advertised GOLD PACKAGE coverage including RENTAL CAR ALLOWANCE, yet I have not received any assistance I do not trust Penn, I don"t feel safe or respected, I paid dollars CASH MONEY to protect my investment and Penn is not honoring our agreement obtaining my money through fraud and deceit with no intentions of operating in accordance with the rules or standards.I will be instructing the auto shop to contact Penn to further facilitate the completion of this claim
Regards,
*** ***

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Address: 1081 Hanover Street Hanover Industrial Estates, Mechanicville, Pennsylvania, United States, 18706-2028

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