The Penn Warranty Corporation

Dear [redacted],    I have reviewed [redacted]'s rejection to our response and our position remains the same.  However we will off the additional amount of $1,489.77 for the claim limit of $2,000.00 as stated in the contract agreement.  Please note that we are not accepting liability for this additional amount but making this offer to see if it can be amicably resolved through your agency.  If acceptable please have [redacted] forward a paid invoice for the repair and the amount of $510.23 will be paid through the claims department and the amount of $1,489.77 will by paid through my department by separate check.                                                                                         Thank you for your time,                                                                                                  Gale ** M[redacted]

March 14, 2016Dear [redacted],I have received [redacted]’s complaint and have reviewed her file. The service contract she purchased is owned by [redacted] Insurance Company from the state of Florida. We are the administrator only and not responsible for any payments. We did receive a request for a...

refund due to the vehicle being totaled. Although [redacted] is under not legal obligation to provide a pro rated refund one was sent to the lien holder on the vehicle, [redacted]. This amount was $402.75, which included a 10% cancellation, and was sent on March 2, 2016. The contract was for 36 months and had 20 months remaining when the vehicle became totaled. The contract price was $2,000.00 and [redacted] received $805.50. The remaining balance of $1,194.50 was retained by the selling dealer, Starmax Finance Inc and they are responsible for any additional pro rated refund of $597.25. A correspondence was sent to them detailing the refund and to make payments to the lien holder.As to the authorized claim that has been canceled and had no effect on the amount that was pro rated and paid. Upon review if you have any questions or comments please do not hesitate to contact me.Sincerely,Gale * M[redacted]Corporate Attorney

Dear [redacted],     In response to [redacted]'s rejection our position remains the same as stated earlier.  The contract covers the oil pan and not the gasket.  Since it was the gasket that failed there is no coverage under the contract agreement.  As to the requested refund the lien hold, [redacted] Bank, needs to contact our refunds department for review.                                                                                 Gale * M[redacted]

Dear [redacted]    In response to [redacted]s complaint please see the attached correspondence.                                            Gale T. M[redacted]

June 10, 2016Dear [redacted]:I have received the above captioned complaint and have reviewed the filed. On May 26, 2016, [redacted] called in a claim for the transmission on [redacted]’s 2007 [redacted]. We spoke to the service center and went over the claims procedure of tear down...

and possible inspection. The shop needs the customer’s permission to have the vehicle torn down to show the necessary and proper repair.This procedure is specifically stated in the Standard Contract, page 2, Section IV. YOUR RESPONSIBILITIES B. Filing a Claim- If your Vehicle incurs a Breakdown, You must take the following steps to file a claim: “ 4. Prior Approval – Prior to any repair being made, have the Repair Facility to contact the Administrator with the estimate of repairs containing both parts and labor, and to obtain an authorization for the claim. The Administrator can be contacted Monday through Friday, 9:00 a.m. to 5:00 p.m. at ###-###-####. Emergency repairs, done outside of working hours, may be submitted to Customer Service with a letter of explanation for payment consideration. If it is determined that a covered component has failed and the estimate for the repair is agreed upon by our adjuster, an authorization number will be issued by the Administrator. The amount authorized by the Administrator is the maximum amount that will be paid for repairs covered under the terms of this Contract. No repairs are to be made on Your Vehicle until an authorization number is issued by the Administrator. Any claim for repairs without prior authorization will not be covered. 5. Authorize Tear-Down - Authorize the Repair Facility to perform necessary diagnostic work and provide “teardown” authorization so that the Repair Facility can provide accurate diagnosis and estimate of repairs. 6. Allow the Administrator to inspect Your Vehicle prior to any repairs being made.”The shop wishes to replace the transmission and to do so it must be removed, this would be part of the repair and absorbed in any diagnostic charges. However, from review of the complaint the vehicle has been repaired. Therefore it took place without our authorization and in violation of the contract agreement. We were denied the right to investigate the claim to determine if there was coverage under the contract agreement. This matter was in our Dispute Department and we did offer $695.00 for the used transmission. This offer is still open with your department. We are not accepting any liability for this repair but making this offer to see if it can be amicably resolved.Thank you for your time and attention.Sincerely, THE PENN WARRANTY CORPORATIONGale M.Corporate Attorney

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]



Unfortunately, Penn makes a claim upon information that does
not exist. In their response, they cite a contract for the protection plan.
Attached are the only three documents provided when the agreement was entered
into. The first is showing the cost of the protection plan listed on the
vehicle purchase contract. The second and third are the brochure that was
stapled to the purchase contract upon purchase.
Any additional terms that Penn wants to add after the fact
would need to be reviewed and agreed upon by both parties. No additional terms
were supplied nor agreed upon by both parties.
The information provided at the time of purchase shows
clearly that the power steering pump and other items are included. In addition,
the suspension information was presented to Penn by the dealership on the same
date they were presented with the “cam adjuster” claim which they note they
paid (they chose to pay the cheaper of the repairs). Wanting me to go through
the entire process again over the suspension is a clear stall tactic. They will
need to review this and honor the protection plan that was purchased.
At this point, I am still hoping to receive a satisfactory answer
from the company that they will honor the protection plan I purchased. Hoping
to keep this out of court as well as off websites such as [redacted] and
other consumer complain websites.

Dear [redacted],
In response to [redacted]a's complaint please see the attached letter from our Dispute Department detailing our position. The repair was completed without our authorization, however we did offer the amount of $968.00 for a used transmission to see if it can be amicably...

resolved.
Gale T. M[redacted]October 19, 2015RE: [redacted] No Authorization
Dear [redacted]:
I have received the above referenced complaint dated October 15, 2015. After a complete review of the facts and documents as they pertain to this claim, the following is a result of my findings.
Included with the file is a copy of the claims worksheet showing that on September 11, 2015, [redacted] called in a claim for transmission slipping of your 2004 [redacted]. On that date an adjuster was assigned to this matter, and verified with center vehicle/customer information, claims procedures, and tear down requirements. After various discussions an inspection of the Vehicle by an independent inspector was performed to verify the shop's diagnosis Upon inspection the vehicle had already been repaired, used transmission was installed and the vehicle and what was the Shop claimed was the Original transmission had some minor disassembly but the shop could not demonstrate any failure to this transmission at this time. The inspector could not verify any failures. The claim was then closed as denied since the repair took place Without our authorization and in violation of the contract terms. A stipulation that The Penn Warranty Corporation makes upon its contract holders is to receive prior authorization for covered component repairs. By not receiving such authorization denies coverage for any claim of repair. This is specifically stated in the Standard Contract Section IV. YOUR RESPONSIBILITIES B. Filing a Claim- if your Vehicle incurs a Breakdown, You must take the following steps to file a claim: 4. Prior Approval- Prior to any repairs being made, have the Repair Facility to contact Administrator with the estimate of repairs containing both parts and labor, and to obtain an authorization for the claim. Further, "Any claim for repairs without prior authorization will not be covered."Under section III WHAT THIS SERVICE CONTRACT DOES NOT COVER, 2. WHEN REPAIRS ARE PERFORMED WITHOUT THE ADMINISTRATOR'S PRIOR AUTORIZAITON.From review we will offer the amount of $968.50, which would have been a used transmission replacement and the amount we would have authorized had the proper verification took place to show the correct repair.
Please note we are not accepting liability for this additional repair but making this offer to see if it can be amicably resolved. If acceptable please sign the enclosed acceptance to the offer and payment will be sent directly to you attention.
Sincerely,
THE PENN WARRANTY CORPORATION
Krista L.
Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  The repair technician spoke with the inspector concerning the leaky Valves.  The repair shop was not asked to aid in making further determinations concerning the damage done, a stance which if they were intent on fairness to me, (a partner as they say) should have been automatic.  The technician verified the origin of the damage as the guide breaking and ultimately causing damage to the rest of the engine.  The evidence shows that the car having the type of engine that it has (Interference Type) dictates that this type engine in which one or more valves in the fully open position extends into any area that the piston may travel into.  If this is the nature of this type of engine, then there is higher probability that there is in fact damage to the head, piston and or valves.  This is not the first time that the company in the 25 years plus service has encountered an interference engine.  Further they are advertising  themselves as RELIABLE (ABLE TO BE TRUSTED), making partners feel safe. I have been without a car since 6/2/17, Penn advertised GOLD PACKAGE coverage including RENTAL CAR ALLOWANCE, yet I have not received any assistance.  I do not trust Penn, I don"t feel safe or respected, I paid 2499.00  dollars CASH MONEY to protect my investment and Penn is not honoring our agreement obtaining my money through fraud and deceit with no intentions of operating in accordance with the rules or standards.I will be instructing the auto shop to contact Penn to further facilitate the completion of this claim.  
Regards,
[redacted]

I have received the complaint captioned above and have reviewed the file. On December 1, 2016, [redacted] called in a claim for Ms. [redacted]'s 2009 [redacted] pertaining to the transmission. On that date, the adjuster spoke to the repair center and went over the claims procedures and...

teardown requirements for the repair and authorized $576.50 broken down as follows:$175.00 Used transmission/shipping$501.50 Labor as per the Mitchell Labor Guide of 5.9 hours @Contract rate of $85.00/hour. -$100.00 Per Occurrence fee $576.50 Total AuthorizationPlease note at the time of the authorization a break down of parts and labor were given to the service center and they in turn would inform you of the information for you to decide how to repair your vehicle. As per Supplying parts, the adjuster merely locates a supplier with available parts and in turn relays the information to the repair center that is the party responsible for making arrangements for shipment and availability of said part. The owner of the vehicle you have the final decision as to how to have it repaired and to choose that of a remanufactured transmission is certainly their prerogative. However, this decision does not alter the terms of the contract or the amount authorized for the repair and the amount authorized could be used as an allowance toward any repair they choose. The terms of the Contract regarding the repair of the vehicle states: “At the administrator's option, replacement parts used in covered repairs may include new, remanufactured, used or non-original equipment manufactured parts. All parts will conform to manufacturer's specifications.”The adjuster looks for the most cost effective repair for the vehicle. Only the owner of the vehicle can make the decision as to how their vehicle can be repaired. By choosing parts at a greater cost you would then be responsible for the difference in costs charged by the repair center. Please note that we have the right to investigate and authorize the claim for coverage, we do not just pay the service center what they want for parts and labor. The authorization listed above repairs the vehicle as pursuant to the contract terms.The used transmission found had 82,725 miles and the vehicle at the time of repair had over 114,400 miles. Also, the supplier had a 90 day warranty on the part and it would have been covered throughout the duration of the service Contract. Further the vehicle was purchased used and for us to authorize and pay for a remanufactured transmission would give you a greater benefit than Originally purchased.Thank you for your time and attention and if you have any questions of Comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATIONGale T. M[redacted] Corporate Attorney

Dear Ms. [redacted], I have received the above captioned complaint and have reviewed the filed. On June 10, 2015, [redacted] called in a claim for the oil pan gasket, axle seals, transmission pump seal were all leaking fluid and the O2 sensor of Mr. [redacted] 2007 [redacted]...

[redacted]. These parts are non covered components under the service contract agreement and the claim was then closed. The contract covers specific components listed as stated under Section I: “ WHAT THIS SERVICE CONTRACT COVERS Coverage - During the Service Contract Period We will pay a Repair Facility, or at Our option, reimburse You the Cost to remedy any Breakdown of the parts listed below, less Per Occurrence. Parts not listed are not covered by this Service Contract.” The contract also states on Page 1: “Only the components listed in the above systems are covered by this Service Contract. No other components, other than those listed above under “What This Service Contract Covers”, are covered by this Service Contract.” The oil pan gasket, axle seals, 02 sensor and transmission pump seal are not listed; therefore, are non-covered components under the contract agreement. Also gasket and seals are not covered for fluid leaks. The contract states under section III. WHAT THIS SERVICE CONTRACT DOES NOT COVER paragraph #6, FOR FLUID LEAKS OR DAMAGE THAT RESULTS FROM FLUID LEAKS and paragraph “13. SEALS AND GASKETS ARE NOT COVERED BY THIS SERVICE CONTRACT UNLESS REQUIRED IN CONJUNCTION WITH A COVERED REPAIR.” Sincerely, THE PENN WARRANTY CORPORATION Gale T. M[redacted] Corporate Attorney

I have received the complaint captioned above and have reviewed the file. On April 28, 2016, [redacted] called in a claim for Mr. [redacted]'s 2007 [redacted] pertaining to the ball joint and a/c compressor. On that date, the adjuster spoke to the repair center and went over the claims...

procedures and teardown requirements for the repair and authorized $524.56 broken down as follows: $342.78 Rock Auto a/c compressor $49.98 Rock Auto ball joint $195.00 Labor as per the Mitchell Labor Guide of 2.6 hours @Contract rate of $75.00/hour. -$100.00 Per occurrence fee $524.56 Total Authorization Please note at the time of the authorization a break down of parts and labor were given to the service center and they in turn would inform you of the information for you to decide how to repair your vehicle. As per supplying parts, the adjuster merely locates a supplier with available parts and in turn relays the information to the repair center that is the party responsible for making arrangements for shipment and availability of said part. The price authorized above for the parts included next business day shipping. The owner of the vehicle you have the final decision as to how to have it repaired and to choose that of new parts is certainly their prerogative. However, this decision does not alter the terms of the contract or the amount authorized for the repair and the amount authorized could be used as an allowance toward any repair they choose. The terms of the Gold Contract agreed to and signed by you regarding the repair of the vehicle states: “At the administrator’s option, replacement parts used in covered repairs may include new, remanufactured, used or non-original equipment manufactured parts. All parts will conform to manufacturer’s specifications.” The parts found by our corporation were non-original equipment manufactured parts, have a warranty from the supplier and are covered by us through out the duration of the contract agreement. The adjuster looks for the most cost-effective repair for the vehicle. Only the owner of the vehicle can make the decision as to how their vehicle can be repaired. By choosing parts at a greater cost the owner would then be responsible for the difference in costs charged by the repair center. Please note that we have the right to investigate and authorize the claim for coverage, we do not just pay the service center what they want for parts and labor. The authorization listed above repairs the vehicle as pursuant to the contract terms. As to the labor, the terms of the Contract regarding the labor coverage states: I. WHAT THIS SERVICE CONTRACT COVERS number 13. LABOR - Labor charges are based on industry accepted flat rate time to repair or replace a covered component up to sixty dollars ($75.00) per hour. Again, as pursuant to the guide it should take 2.6 hours for this repair Thank you for your time and attention and if you have any questions of comments please do not hesitate to contact me. Sincerely, THE PENN WARRANTY CORPORATION Gale T. M[redacted] Corporate Attorney

I have received the above captioned complaint and have reviewed the filed. On August 3, 2017, a claim was called in by [redacted] pertaining to the power steering lines of [redacted]. Upon discussions with the shop they stated the pressure hose and return...

line form rack to pump/cooler rusted through and leaking power steering fluid. Based on this finding the claim was denied. The contract specifically states under section ill WHAT THIS SERVICE CONTRACT DOES NOT COVER, paragraph #24, FOR A BREAKDOWN CAUSED BY RUST OR WEATHER RELATED CORROSION. Also, under the definition: "Breakdown" means the failure of any original or like replacement part covered by this Service Contract to perform it intended function(s) in normal service, including Worn beyond service limits, providing it has received all scheduled maintenance as recommended by the manufacturer in the Owners Manual." There were no such failures present.#Upon review if you have any questions or comments please do not hesitateto contact me.

February 22, 2016Dear [redacted]I have received the complaint captioned above and have reviewed the file. On February 15, 2016, [redacted] called in a claim for [redacted]'s 2008 [redacted] stating that the rack and pinion, needed replacement. On that date, the adjuster...

spoke to the repair center and went over the claims procedures and teardown requirements for the repair and authorized $780.05 for the rack broken down as follows:$410.05 Rock Auto rack and pinion $470.00 Labor (4.7 hours as pursuant to the [redacted]Labor Guide@ contract rate of $100.00/hour) -$100.00 Per occurrence fee $470.05 Total AuthorizationPlease note at the time of the authorization a break down of parts and labor were given to the service center and they in turn would inform the owner of the information for him to decide how to repair his vehicle. The owner of the vehicle has the final decision as to how to have it repaired and to choose different types of parts is certainly his prerogative. However, this decision does not alter the terms of the contract or the amount authorized for the repair and the amount authorized could be used as an allowance toward any repair the owner may choose. As per supplying parts, the adjuster merely locates a supplier with available parts and in turn relays the information to the repair center that is the party responsible for making arrangements for shipment and availability of said part.The terms of the Elite Contract regarding the repair of the vehicle states: “At the administrator’s option, replacement parts used in covered repairs may include new, remanufactured, used or non-original equipment manufactured parts. All parts will conform to manufacturer’s specifications.”The parts found by our corporation were non-original equipment manufactured parts, have a warranty from the supplier and are covered by us through out the duration of the contract agreement. The labor for the repair is 4.7 hours as per the [redacted] Labor Guide to remove and replace the wheel bearing, rear one side, in this vehicle. This guide is a universal labor guide for repairs to vehicles. The contract covers labor to repair or replace a covered component and that is what was authorized.The adjuster looks for the most cost-effective repair for the vehicle. Only the owner of the vehicle can make the decision as to how their vehicle can be repaired. By choosing parts at a greater cost you would then be responsible for the difference in costs charged by the repair center. Please note that we have the right to investigate and authorize the claim for coverage, we do not just pay the service center what they want for parts and labor. The authorization listed above repairs the vehicle as pursuant to the contract terms. Also, the vehicle was purchased used and for us to authorize new parts when remanufactured are available would give the owner of the vehicle a greater benefit than originally purchased.Thank you for your time and attention and if you have any questions of comments please do not hesitate to contact me.Sincerely,Gale M[redacted]Corporate Attorney

September 4, 2015Dear [redacted]:I have received the above referenced complaint. From review of our file a claim was called in on August 20, 2015 by [redacted] Transmission Center pertaining to the transmission of [redacted]’s 2005 [redacted]. On that date an adjuster was assigned to this matter,...

and verified with center vehicle/customer information, claims procedures, and tear down requirements. The vehicle was then inspected by an independent inspector to verify the shop’s diagnosis and to determine a cause of failure. The inspector found no obvious failure to any components. The torque converter appears slightly blued, poured fluid out of it and there was no metal in the fluid. There is no metal found anywhere in the pan or system. The fluid is good and has no metal. There are no leaks and no codes. The clutches are good for miles. There is no metal found on the valve body and there is no intermix in the transmission. He then noted that were no failed parts shown to the transmission.No covered component failure was found to be defective or worn beyond service limits. In order for reimbursement to be made, the terms of this contract must be met. The terms and conditions of the contract regarding reimbursement for a covered component failure states under the definition: ““Breakdown” means the failure of any original or like replacement part covered by this Service Contract to perform it intended function(s) in normal service, including worn beyond service limits, providing it has received all scheduled maintenance as recommended by the manufacturer in the Owners Manual.” There were no such failures found to the transmission.The inspector also found that the vehicle had modifications of oversized tires, air filter and cold air intake. The tires on the vehicle are size 285x75x16. The manufacturer’s requirements calls for the tire size of 235x75x16. Based on these findings the contract was then canceled due to these alterations and a refund of the contract was forwarded to the lien holder, Navy Federal Credit Union as stated in the contract agreement.The contract agreement states under V. GENERAL PROVISIONS, Number 7, "Cancellation By Us - We may cancel this Service Contract for any reason within ninety (90)days of the Service Contract Purchase Date or any time with just cause (unless otherwise as indicated by Your state, within the State Amendment section), including:• If there has been a material misrepresentation or fraud; • If You have failed to maintain Your Vehicle as prescribed by the manufacturer..." Had our corporation been notified of the alterations the contract would have been rejected.Thank you for your time and attention and if you have any questions or comments please do not hesitate to contact me.Sincerely, THE PENN WARRANTY CORPORATION                                                            Gale *. M[redacted]

Dear [redacted],
In response to [redacted]a's complaint please see the attached letter from our Dispute Department detailing our position. The repair was completed without our authorization, however we did offer the amount of $968.00 for a used transmission to see if it can be amicably...

resolved.
Gale T. M[redacted]October 19, 2015RE: [redacted] No AuthorizationDear [redacted]:I have received the above referenced complaint dated October 15, 2015. After a complete review of the facts and documents as they pertain to this claim, the following is a result of my findings.Included with the file is a copy of the claims worksheet showing that on September 11, 2015, [redacted] called in a claim for transmission slipping of your 2004 [redacted]. On that date an adjuster was assigned to this matter, and verified with center vehicle/customer information, claims procedures, and tear down requirements. After various discussions an inspection of the Vehicle by an independent inspector was performed to verify the shop's diagnosis Upon inspection the vehicle had already been repaired, used transmission was installed and the vehicle and what was the Shop claimed was the Original transmission had some minor disassembly but the shop could not demonstrate any failure to this transmission at this time. The inspector could not verify any failures. The claim was then closed as denied since the repair took place Without our authorization and in violation of the contract terms. A stipulation that The Penn Warranty Corporation makes upon its contract holders is to receive prior authorization for covered component repairs. By not receiving such authorization denies coverage for any claim of repair. This is specifically stated in the Standard Contract Section IV. YOUR RESPONSIBILITIES B. Filing a Claim- if your Vehicle incurs a Breakdown, You must take the following steps to file a claim: 4. Prior Approval- Prior to any repairs being made, have the Repair Facility to contact Administrator with the estimate of repairs containing both parts and labor, and to obtain an authorization for the claim. Further, "Any claim for repairs without prior authorization will not be covered."Under section III WHAT THIS SERVICE CONTRACT DOES NOT COVER, 2. WHEN REPAIRS ARE PERFORMED WITHOUT THE ADMINISTRATOR'S PRIOR AUTORIZAITON.From review we will offer the amount of $968.50, which would have been a used transmission replacement and the amount we would have authorized had the proper verification took place to show the correct repair.Please note we are not accepting liability for this additional repair but making this offer to see if it can be amicably resolved. If acceptable please sign the enclosed acceptance to the offer and payment will be sent directly to you attention.Sincerely,THE PENN WARRANTY CORPORATIONKrista L.Customer Relations

Dear [redacted],    In response to [redacted]'s rejection attached is the contract that she purchased.  As referenced in my earlier reply seals and gaskets, as well as fluid leaks are not covered.  The one exception as stated under Engine are cylinder head gaskets and intake manifold gaskets are covered for coolant leaks only.                                              Gale *. M[redacted]

July 15, 2016Dear [redacted],I have received the above captioned complaint and have reviewed the filed. On July 6, 2016, [redacted] of Arlington called in a claim for the airmatic strut on [redacted]'s 2007 [redacted]. This part is a non covered component under the service contract...

agreement and the claim was then closed. The contract covers specific components listed as stated under Section I:"WHAT THIS SERVICE CONTRACT COVERS Coverage - During the Service Contract Period We will pay a Repair Facility, or at Our option, reimburse You the Cost to remedy any Breakdown of the parts listed below, less Per Occurrence. Parts not listed are not covered by this Service Contract." The contract also states on Page 1: "Only the components listed in the above systems are covered by this Service Contract. No other components, other than those listed above under "What This Service Contract Covers', are covered by this Service Contract.” The strut is not listed; therefore, a non-covered component under the contract agreement.I thank you for your time and attention and if you have any questions or Comments please do not hesitate to contact me.Sincerely, Gale M.Corporate Attorney

Dear [redacted],
In response to [redacted]'s rejection our position remains the same as stated earlier. The vehicle had modifications outside of the manufacturer's recommendations and the contract was canceled and refunded to the lien holder.

Gale *. M[redacted]

Dear [redacted],    In response to [redacted]'s rejection our position remains the same as stated earlier.  We authorized the failures the shop verified to the inspector.  We will cover failed components as per the contract not what may have potentially or possibly failed.  As for the car rental that was addressed in my first correspondence.                                                                       Gale *. M[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
When I had my car in the shop to do the repair, the place you quoted said they didn't have any in stock. Since the ** dealership had trouble finding one for us, but was finally able to locate one for my specific model, I sent it back to your claims department with the much higher cost they quoted, which you refused. I even had someone from Penn call the parts shop to verify their stock levels, and they were told they didn't have that part in stock. Now, in order to get the repair done, I would be required to pay another deductible, since it won't be covered under the original claim. Are you going to pay that for me? Please just admit that your warranty is useless crap and won't cover any of the actual mechanical parts on the car. I had to pay the difference between your crap water pump and a genuine OE part (which you didn't cover). I wanted the control head fixed on the same claim and the higher cost was denied, even though you couldn't find one in Stock either. Trust me, after over 15 calls to your 'warranty group', I am well aware of what you WON'T cover.
Regards,
[redacted]