The Penn Warranty Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: We would not ask for refund in the first place if they fix our car. When we bought the warranty they told us its full coverage for 2 years on engine of the car. But with in 2 months now we need to fix the car engine and they tell us they will not cover full cost. We DONT need any refund. And we know if any refund issue that will go to [redacted] because they will hold the lien.
So they should pay now to fix our car engine.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: f these current loopholes in your contractual agreements with no wiggle room that no one should ever nor should I sign up for you services period . Just because you paid a claim doesnt make it right nor when someone takes out a policy they should be held to never getting a refund should they wreck or sell a vehcle . ust a info there were other items we coild of claimed for service repairsbt felt that all you would do is reject them for whatever reason possible . This is in my opinion consumer fraud at the hghest level . If you look at the internet and blogs of your company I am surprised you still write policies with all the negative info out there on your company . Live and learn but never again ! Your company is very unethical period
 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Please see attachment.
Regards,
[redacted]
August 31, 2015Dear [redacted]I purchased a 2006 [redacted] 4DR Sedan at [redacted] A/S on March 10,2015 along with a warranty from Penn Warranty Corporation.Unfortunately, this [redacted] has not performed as expected, and I believe the defective engine should be replaced under terms of the warranty. The problems with the denial of my claim is the service department at [redacted] never gave me anything to sign or ask my permission to tear down the engine. The service department just kept me informed on Penn Warranty's request to tear the engine down to find the problem.To resolve this problem satisfactorily, I would appreciate a Replacement engine, a Refund, a Repair.I am looking forward to your reply in this matter. I will wait until September 14,2015 for a reply before seeking assistance in resolving this dispute from an Attorney..Please contact me using the information above.Sincerely,

Dear [redacted]    In response to [redacted]'s rejection our corporation abides by all the laws, regulations, and any necessary licenses in all states that we issue our service contracts.  As to the refund payment that is offered, that we by sent by check to [redacted] by US mail to any address he provides.                                                                                           Gale *. M[redacted]

This co. Is a scam. Do not bother to spend your money. They will not do anything they say. All Penn Warranty corporation is someone sitting on a island taking your money.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me nut please reference to the attachment. I never received a written report or proof from the inspector. The invoice is $1600, so my responsibility is still a lot and that is where my concern is. If we can not settle for the whole balance I will accept anything to help me with the bill. what should I do. Thank you again for being very helpful and responsive. I and my family appropriate the effectiveness. Regards
Regards,
[redacted]

February 28, 2018Dear [redacted],I have received the above referenced complaint. From review of our file a claim was called in on January 12, 2018, by [redacted] pertaining to [redacted]’s 2001 [redacted]. An adjuster was assigned to this matter at which time verified with the...

center customer/vehicle information, claims procedures, and tear down requirements. Once teardown was completed an inspection was then done by an independent inspector to verify the shop’s findings.The inspector verified fine metal debris consistent with an internal torque converter failure. Based on the condition of the fluid and amount of contamination failure was in progress prior to the 348 miles place on the vehicle since purchase. Based on these findings the claim was then denied as to the failures being prior to contract since the vehicle was sold in this condition. The contract states, under section I WHAT THIS SERVICE CONTRACT DOES NOT COVER, “16. For a mechanical breakdown which existed prior to, or was caused by a condition which existed prior to the service contract purchase date.”From review of the complaint, [redacted] stated he purchased the vehicle on December 29, 2017 and had transmission problems on January 1, 2018. He then went to the selling dealer who sold him our contract on January 2, 2018 and this contract did have a vehicle sale date of January 2, 2018. Clearly from his own admission the problems occurred to the vehicle prior to the purchase of our contract.Thank you for your time and attention in this matter and if you have any questions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATIONGale *. M[redacted] Corporate Attorney

Dear [redacted],I have received the complaint captioned above and have reviewed the file. On April 11, 2017, a claim was called in [redacted] pertaining to the engine of [redacted] 2008 Ford F-250. On that date, the adjuster spoke to the repair center and went over the claims procedures...

and teardown requirements for the repair. After discussion and investigation our corporation then authorized the claim limit of $3,000.00.The contract agreement states in section W. GENERAL PROVISIONS "4. Limit of Liability - Our limit of liability is the Cost to repair or replace any Covered Ereakdown. Our maximum liability per repair shall not exceed three thousand dollars (S3,000). The total of all benefits payable for the term of the Service Contract shall not exceed the original Vehicle purchase price as shown. We then received the proper invoice and payment was made to the shop on May 19, 2017.Upon review if you have any questions or comments please do not hesitate to Contact me.Sincerely,THE PENNWARRANTY CORPORATIONGale T. M[redacted] Corporate Attorney

July 23, 2014
Dear **. [redacted]:I have received the above referenced complaint. Upon review of our file a claim was called in on June 3, 2014 by Big D Automotive pertaining to the transmission not going into reverse of **. [redacted]'s 2206 [redacted]. We instructed the service center...

to obtain the owners permission to have it torn down and diagnosed to show the complete and necessary repair. Once received an inspection was order by an independent inspector to verify the shop's diagnosis.The inspector verified that the shifter shaft seal in the extension housing is leaking long term with road dirt build up. The oil leaking from the seal has blown back into the shifter bushings and the bushings are soft and deteriate from the contamination. This is causing a misalignment of the shifter, therefore the shifter will not put the transmission into reverse gear.Based on this report the claim was then denied. The contract specifically states under section III WHAT THIS SERVICE CONTRACT DOES NOT COVER, #6, FOR FLUID LEAKS OR DAMAGE THAT RESULTS FROM FLUID LEAKS. Paragraph #7, FOR ANY BREAKDOWN CAUSED BY CONTAMINATION, OVERHEATING, LACK OF COOLANT OR LUBRICANTS. Since the damage to the vehicle was caused by the fluid leak of the non covered seal there is no coverage under the contract agreement for this repair. Thank you for your time and attention and if you have any questions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATION

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
My husband asked about the next procedures to take and they told him to take the car to the shop and open the claim when they had received my authorization letter. We took the car to the shop while we waited for them to confirm the receipt of our letter which we never got. The repair was done promptly, so we only got a chance to call PWC after it was done. When I called they said they might not be able to help us because we repaired the car before filing a claim. Yet the rep on the phone never explained we should not pay for the repair before the claim was opened. When asked if the company should pay the mechanic or us, she said we could pay for the repair and be refunded. Based on the information we were provided we believe we did things as they instructed. They failed to provide clear explanation of the procedures and never responded to our correspondence. If they can recall the contract so well after the fact, why did the rep fail to explain it during the phone when asked about the procedures. Had PWC had our best interests in mind, we would have been given accurate information.
Attached please find the following documents in regards to our complaint.
- Photos of the malfunctioning transmission
Sincerely,
[redacted]

February 26, 2014
Dear **. [redacted]:
I have received the above referenced complaint date. Upon review of our file, on February 20, 2014, [redacted] initiated a claim for the O2 sensor and power window switch. These are non covered components and the claim was...

then closed.
The ter** and conditions of the Gold Contract **. [redacted] agreed to have "fully understood” when executing purposes to the holder under the heading WHAT IS COVERED?, the components and systems that receive coverage. It further mentions, "Only the components listed in the above systems are covered. No other components, other than those listed above under "What Is Covered/", are covered by this agreement.” The ite** called in on the claim are not listed in the agreement and therefore there is no coverage for those particular items. The contract covers the power window motor, not the switch. Also the O2 sensors are not listed as covered nor are they internal to the engine.
As to any requested refund the contract states::
"...there is no credit for early terminations.”
Therefore, no payment will be made for non covered components and no refund will be granted.
Sincerely,
THE PENN WARRANTY CORPORATION

Dear [redacted],
In response to [redacted]'s complaint please see the attached correspondence.
Gale ** M[redacted]

Dear [redacted],
In response to **. [redacted]'s rejection we will offer a refund of the contract in the amount of $199.00. If acceptable please provide a written response and the contract will be canceled and payment will be sent directly to **. [redacted].
[redacted]

Dear [redacted],
    In response to [redacted]'s rejection our position remains the same as stated earlier.  The documents provided by [redacted]  merely show he purchased the tires.  We have provided the documentation as to the recomendations directly from his vehicle by the inspector.  The tires on the vehicle do not match these recomendations.
                                        ...⇄ Gale *. M[redacted]

Dear Ms. [redacted],
     In...

response to Ms. [redacted]'s complaint, please note that this is a contract from [redacted] in the state of Florida and we are the administrators only.  [redacted] approves and pays the claims on their contract and we only investigate the claims on their behalf.  
     In this case the vehicle was inspected by an independent inspector to verify the shop's diagnosis and the only repair verifed was that of the #2 piston.  [redacted] the authorized $1,738.03 for this repair. The labor was 13 hours at $100.00/per our for a total labor of $1,300.00.  The parts were as follows: piston $220.28, head set $196.55, oil $41.30, head bolts $35.12, oil pan gasket $26.66 and coolant $18.72 for a parts total of $538.03.  The total repair was $1,838.03 minus the $100.00. As to the car rental the contract states $50.00 per 8 hours of labor time.  Since the repair was 13 hours [redacted] is responsible for $50.00.
                                                                                                Gale T. M[redacted]

Dear Ms. [redacted],
     In response to Mr. [redacted]'s rejection our position remains the same as stated earlier.  There are no pictures of "parts of broken valves".  I have sent the pictures of all the valves and there was no damage to any of them.  I have detailed our position time and time again and have nothing further to add.
                                                               Gale T. M[redacted]

After paying over $2000 for a auto loan warranty, I have had the worst experience getting a refund after the car was totaled 7 months later. They give you the run around and you go in circles to gain information. I will never again get a extended warranty if this is the provider. I have had much better experiences with other companies throughout the years.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I purchased the vehicle without the original tires on the vehicle and purchased the warranty upon the purchase of the vehicle and was never informed by either the dealer or the warranty company that my tires would cancel my contract. Also the contract states that I would receive a letter before my contract was cancelled and I haven't received no letter and they cancelled my contract before they even contacted me personally about the matter.. I also believe that if modifications made that affect the part that failed then the claim should be denied and if the modifications made had nothing to do with the vehicle failure like my tire size not affecting the motor in any way they should understand and honor their warranty not throw people under the bus..
Regards,
[redacted]

Purchased 2012 bmw 750 li . Small dealership pushed penn warranty on me as the car was past 50k mile warranty.
Penn Warranty company is a complete scam. It is beyond criminal what a business can get away with versus person to person. They are not professional, they will not honor contract terms, they have done everything in their power to deny benefits even when bmw dealership & manufacturer bulletins have been supplied and advised. This is a complete shakedown scam. Further litigation will ensue on my end along with calls to pensylvania authorities.. you have been warned. Wish I had of Googled how shady this outfit was..
parts needed to fix my car , compressor for air ride suspension & air shock. .

July 7, 2014
Dear [redacted]:I have received the above captioned complaint and have reviewed the file. On June 20, 2014, [redacted] called in a claim for the engine on [redacted]’s 2007 [redacted]. On that date, an adjuster was assigned to this matter who spoke with the...

repair facility verifying customer/vehicle information, claims procedures, tear down requirements. An estimate for a replacement of the engine was received and from review, an inspection by a third party independent inspector was requested to verify failures. The inspector verified the #1 connecting rod locked up on the crank journal and broke apart and knocked a 4 inch hole through the block. The #1 crank journal is heavily scored also has a large chunk rubbed off the journal too. The cause of failure was the initial failure of the #1 rod bearing with continued operation until the rod broke off the crankshaft and impacted through the block. Based on these findings we authorized $272.44 for the rod bearings only broken down as follows:$106.44    Rock Auto rod bearing set/oil pan gasket$216.00    Labor (3.6 hours pursuant to the Mitchell Labor Guide@ Contract rate of $60.00/hour) $50.00 Towing - 100.00 per occurrence fee $272.44 Total (auth. # [redacted])The additional damage to the vehicle was a result of continued operation after the initial failure of the bearing. The contract specifically states under section III WHAT THIS SERVICE CONTRACT DOES NOT COVER, under number 15 of said section, “FOR ADDITIONAL LOSS OR DAMAGE WITH IS OCCASIONED BY YOU OR OPERATOR‘S FAILURE TO USE ALL REASONABLE PRECAUTIONS TO PROTECT THE VEHICLE FROM ANY FURTHER LOSS OR DAMAGE AFTER A BREAKDOWN OR FAILURE HAS OCCURRED OR BEEN INDICATED.” Again, failures to the other items were denied for said conditions.For the replacement of a covered component to be authorized the terms of this service contract you agreed to have "fully understood" when executing must be met. As listed on service contract, to remedy any breakdown of the parts listed as covered, "the failures of any original or like replacement part covered by this Service Contract to perform its intended function(s) in normal service, including worn beyond service limits...” Failures as such did not occur. As verified by the independent third party inspector, the additional failures occurred due to continued operation thus not from normal service or worn and therefore, were properly denied coverage. Further, we did receive an invoice from the shop and did pay them the authorized amount.I thank you for your time and if you have any questions or comments please do not hesitate to contact me.Sincerely,THE PENN WARRANTY CORPORATION