The Sharpest Rides

See the truth right there, you need help.  And I don't mean car wise either. You called everyone here at the dealership loud and just out of control, only if people could hear the way you talk to others they would get the picture but by your writing and responses, it's not hard to tell. We are a family owned dealership that will help and go to bat for anyone and I unwind the 1st deal because you said you are off the rocker not because there is anything wrong with it.  The car is fine and your brother loved it.  It needed 1 motor mount due to the torque of the STS -V engine which could of been broke by him.  Then the calls you made to everyone and the Craziness of your attitude.  You are off the charts with that.  We are the easiest dealer to work with, if you did this anywhere else they would tell you to go pound sand with that attitude.  Listen I told you to bring the car to see if there is truly anything wrong with this ride and you continue to write all over the social media sites about this.  Come down and let's meet. Bring the GLK and let's drive it together and talk about what we can do like normal people.  Is that even possible with someone so out of control??  I love how you sent your mechanic over to photo the dealership and talk all loud to everyone, real classy makes me want to help you even more.  This really is not a terrible issue if you would of called the store like a normal human being and talked like a normal human being.  I am willing to help so bring your Car down and let's talk.

Complaint: [redacted]
I am rejecting this response because: I do not feel that you are hearing me. The car is bad. I can't drive it because the engine light came ON AGAIN and there is smoke coming from the exhaust. I have brought the car back to you multiple times. The was at the shop that you told me to take it to for over 8 months. The car would need to be inspected someone of my choosing and by [redacted]. Please agree to: (1.) buy the car the warranty back for what you sold it to me for and (2.) to reimburse me for my out of pocket costs for repairs and rentals 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  once again you stand corrected,  The shop replaced the rack and Pinion initially however they did not fix it and wanted to rely on our warranty to cover the expenses they were clearly obgligated to.  We had to bring the vehicle back 5 times for the same issue we initially complained about and we assured would be fixed per [redacted].  Each visit we would walk on the property and be told [redacted] is not here but we would see him walking around trying to avoid us.  The car is now finally repaired but we had to fight for over 5 months and the air it to a 3rd party [redacted] sent us to for this to happen. This is actually the second vehicle we purchased from this shop that required this much work.  The first was a Infiniti QX56 and now this Volvo.  We did have other issues with a Volvo s40 bought from here that we brought in a year after purchase for some transmission issues and were told about 5 times they could not recreate the issue and our car is fine later come to find out it needs serious transmission work.  Frustrating because we did not ask for free work and were willing to pay for everything but they turned us away due to poor  diagnostics.  In total we bought 5 cars from this shop and have had work completed on three at their expense because their service department couldn't determine the correct problems. we did not ask for anything free work but we were promised these issues would be resolved.  Perhaps it would be in [redacted]'s best interest to not call his customers "head cases" when he promises things he cannot deliver, Also he should not buy as many junk cars from the auction because there is a reason they have been sent to the auction.  Maybe check them out prior to cleaning them taking fancy pictures and putting them on the website.   We clearly would never buy another vehicle from this shop not would we recommend them to anybody we know and we know a lot of people.   Just as [redacted] would probably not want our business anymore due to all we have experienced with him.  our car is finally fixed and we are finally satisfied however it's unacceptable that we had to wait for five months and fight as hard as we did for that to happen. 
Sincerely,
[redacted]

We The Sharpest Rides or any Mechanic would not be able to tell that the guides on the motor have been replaced, when you do any kind of motor work you have to replace all 3 guides not just one.  What [redacted] the customer is saying in this complaint is that we replaced just 1 guide and left the...

rest,  WE The sharpest Rides serviced the car did the full service on the car in Aug. of 2015.  [redacted] then calls us forcefully telling us what we better do and if we don't this is what he is going to do. He then went on to tell me to get a lawyer and that he was going to start writing bad review about our company when we did nothing to [redacted]s car and was 7 months after the purchase.   I even confirmed with the mini cooper store about the car and he even admitted to me that there is know way of telling that you or anyone at your dealer did replace the guides.  So he had had the car for 7 months and now he wants us to pay for something that he already fixed without giving us a chance to fix it.      If you want the car fixed or need any help with your car please call [redacted]

Why would you not just call us???  We are the easiest  dealership to work with, I don't understand.  Call me and ill help you out, but there is know way we would cheat anyone out of a set of tires or anything at that, that's just not us. When you buy from us you are part of This...

Sharpest Rides family.  please call when you have a second.  [redacted]

Initial Business Response /* (1000, 6, 2015/12/18) */
The Sharpest Rides entered into contract with the understanding of fixing issues found from predelivery inspection. Upon further notice the service department found some other issues that were agreed to be taken care of as well. The service...

department was put at the mercy of waiting for parts to be delivered. Once the parts were dropped off and the vehicle reassembled a check engine light came on. The vehicle was diagnosed and an 0 2 sensor was ordered and replaced.
On 12-18-2015 [redacted], General Sales Manager/Finance Director spoke to [redacted] and agreed to resolve the issue by reimbursing [redacted] $456.49, the amount of one car payment, for time spent without the vehicle. The check will be provided to customer at the time the vehicle is picked up.
This was agreed to by both [redacted] and The Sharpest Rides.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I talked to him last week,he said he would can to make an appointment to get my truck into his shop, as of today 1-23-17, i'm still waiting to hear from him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], will take it n for repair
Sincerely,
[redacted]

Hi, can you please call me when you get a chance.  [redacted] Thank you and I will help anyone that is in need of it. Please call , Thank you.

Tell us why here...The Sharpest Rides tried to work with the customer, which as the attached documents state the vehicle was sold as is with nothing promised, to help with the unfortunate issue.  The store offered to install motor free of charge if the customer paid for the motor.  We showed all of the work that was performed at the dealership.  The customer's husband became demanding and threatening at this point.  The Sharpest Rides stands behind the offer that was made for a motor that went out several months after the purchase date of 08/07/2015.

Initial Business Response /* (1000, 6, 2015/07/14) */
WE repo this car because of stopped payments. We talked and handled the situation. please call me if you have further questions.
XXX XXX-XXXX
[redacted]

You got the car in Febuary and now you want us to rebuild your car?  It's October 5th 2016.  I want to help please give me a call at [redacted] and let's get this thing worked out.  Just remember that you need to bring us the car every 3,000 miles for service.  Every other...

service is free.  Thanks and talk to you soon. [redacted]

An outside company by the name of [redacted] is sometimes used by The Sharpest Rides for Craigslist postings. An error was made by the company where the listing price of 9988 was mistakenly entered at 978. All other sites that The Sharpest Rides advertises with had the correct listing price. That...

is where the confusion came from is that all other listing sources had correct price.
When it was discovered that the price was entered incorrectly by [redacted] they were notified at once. The listing was removed from Craigslist within 48 hours. There was no malice or malcontent intended. It was an honest error that upon discovery was corrected.

This is crazy!!  When it comes to repairs we are #1 on making sure everything is 100%.  You said you bought the car in April??  Please give me a call as soon as you can. This does not match our records.  [redacted].   We will always take care of business, this is from...

April?? Please call ASAP. [redacted] I need to hear from you right away. Thank you

The problem was fixed and delivered to you.  Now 4 months later you want me to pay for seperate items that is just simple wear and tear on a 10 yr old car.  I have the receipts for every repair we did.  The items that need to be fixed are different from the items we fixed and...

delivered to you a couple months ago. It's just seems like you want us to pay for everything.  It don't work like that but I'll handle this I just need you to sign a form.  Come in to sign the form and I'll pay for the shocks on your car that has nothing to do with the ordinal issue.     Thanks

We are sorry for your experience,  was there a trade in with the car you tried to buy?  There is no way we do any kind of business like this, NO WAY. We been in biz for a long time and have the best team there is no way this is a real review. Who was your salesman and what kind of car did...

you try to trade??

I am truly sorry about the wait of the turbos on the 750.   I just want you to know and I want all of my customers to know that there is no lies about what we do here we will always tell you the truth I know sometimes it can take a while but if it does we make payments for you we will do...

anything that we have to do to make sure you are satisfied with your purchase.   I will personally be all over this matter so if you need any additional information please contact me [redacted]. Thank you again for your purchase and for choosing  The sharpest rides

I'm not sure if you did not have anything to do today because this deal is old.  I've never worked with this caliber of a person, wow!!!  I  immediately told you to drop my cars off and I'll be more than happy to give you your 2,000 back in which we did. We let you out of one car and...

I so wish we could let you out of the other but everything was already finalized on the financing part. I so have never delt with people that just call and talk like that right off the bat.  You are a one of a kind customer that needs help. I would recommend that you bring the GLK back and leave it. And I'll be more then happy to get you out of this unit like I did the 1st one.  Trust me if there was a way to do it the 1st time I would of in a heart beat.  Drop the GLK off and we will work something out, if there is a will I will make it happen.

I would love to know who you where working with and I would love to look up on the cameras, please call me asap and let me know.  We don't do this type of business no way.  So please call me [redacted]  Kevin.  We work to keep our customers and I'll personally make sure who...

ever was working with is gone.  Please call and let me know, very important, I don't want someone treating our customers like this.

Taking advantage of younger people?? That is Not is. I'm upset about the shop not  coordinating with you properly and you having to go back and forth. I will have the car picked up from where you are and give you a loaner in the mean time. We will do no one wrong I promise you that, and these...

problems like this I need to know about so thank you for writing this cause I'm going to get all over the service right away for that.  Please call me so I can get detail and look into this situation.  And if anyone needs help down the road call me [redacted] and I will personally get things handled.  Please call me my friend I'm here to help and I want to know a little more in detail and in person.  We are here for the people and I will 100% make sure of that. [redacted] I will get you handled buddy.