The Sharpest Rides

Taking advantage of younger people?? That is Not is. I'm upset about the shop not  coordinating with you properly and you having to go back and forth. I will have the car picked up from where you are and give you a loaner in the mean time. We will do no one wrong I promise you that, and these...

problems like this I need to know about so thank you for writing this cause I'm going to get all over the service right away for that.  Please call me so I can get detail and look into this situation.  And if anyone needs help down the road call me [redacted] and I will personally get things handled.  Please call me my friend I'm here to help and I want to know a little more in detail and in person.  We are here for the people and I will 100% make sure of that. [redacted] I will get you handled buddy.

Hello Sir, This is [redacted] I was reading about your experience here at The Sharpest Rides and wanted you to know what ever it takes to get your car in, lets get it in.  I am going to talk to the service writers about The filling out your own workorder because Im not down for that either.  I...

would like for you to give me a call please, [redacted],  thank you.   [redacted]

Hi, I'm sorry to hear about the service department not taking matters serious and helping our customers out. I will be all over this tomorrow and I will make sure you are taken care of. If you could please give me a call at[redacted] I would appreciate it. We did replace the motor and it is...

under warranty so you should have nothing to worry about.  I'm sorry for the way the service manager acted toward this problem, we are here to solve problems and make solutions so please call me at[redacted] thank you for your business and we will get it handled. Looking forward to hearing from you.

Hi [redacted] I talked to [redacted] the shop supervisor and he said he talked to you and everything is getting handled, please feel free to call me if you have anymore concerns or questions. Thanks for your business and we will get this handled for you buddy. Thanks again [redacted].

Complaint: [redacted]
I am rejecting this response because:You want to talk about the type of person I am and my character? Yeah I did need help. Help with a decent car you filthy outright liar! Can you read? I sent this complaint August 28th, 2016. You and your deplorable company don't resolve anything or get back to anyone. You hang up on people, you don't return phone calls and then you respond to their Revdex.com company's and online reviews with outright lies. You do bad business, you are a HORRIBLE business and you don't stand by your word. The only reason you gave my brothers $2,000 down payment back is, because I went back there and demanded it since you all called after I complained about the vehicles saying his financing didn't go through and he'd have to re-sign! That's a yo yo scam! I wasn't getting stuck with that vehicle like I did the GLK which just had $2,400 worth of repairs that you promised you would reimburse me for!!!! You remember? You said you take care of your people and want return customers for life?? I was not about to let your bum "mechanics" do it for free, be out of a car longer. I still don't have the car it's getting finished today! You're a wireless, scamming dealership and you need to give me the money you promised or or these reviews stick and I'll write more! I'll tell everyone you're a liar and you cheat people. Give me my $2,400 you coward!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] the owner did contacted me on Sept 27th and has told me that the part(s) came in the same day I heard from him as well as I spoke to someone in the Service Dept yesterday and was told vehicle is still being worked on and being tested to make sure the new turbos are working properly. I have not physically seen or tested the vehicle my self. Once vehicle is ready I will take my own mechanic to make sure all is repaired. 
Sincerely,
[redacted]

Hi please give me a call. [redacted] Thank you.[redacted]

Hi there, Thank you for your business. I will have a manager call you to solve this problem you are having.  Thank you for your business.  If no one calls you let me know [redacted] Thanks again