The Source - Yarmouth

attached are copies of the pre-delivery inspection and the delivery checklist Vehicle has been repaired by Nissan technicians and all mechanical problems have been resolved

Repeat of the e-mail sent 3/14/***, It’s been weeks since the first e-mail I show and this process can take up to weeksYour cancellation had been rejected by Nissan and required additional documentation that I provided for my accounting departmentLast time I spoke with them, they were going to be handling checks this weekI will check on the status of your check tomorrow if it isn’t handled today -Per this e-mail, I have sent a request for an update on checks to my accounting departmentI have not received a response but anticipate the check will be issued before the end of the week and will be mailed from Houston to the customer

[redacted] is the Finance Director and he will be in contact with you His email address is [redacted] Thank you for bringing this to my attention***

Mr [redacted] , It is unfortunate to hear that your experience with the NMAC customer service department has not met your expectationsNMAC has several options available for payment methodYou have the option to set up recurring monthly payments in order to prevent having to call in every days Also I am not sure what number you have used in the past but [redacted] has been a number that several customers have used to pay their monthly bill and have had positive experiencesYou also have the option to send in the payment by mail in the form of a check or cashiers checkAs far as returning your lease, I am not at liberty to say what NMAC/NILT will find as a resolution for thatThis issue would have to be discussed with NMAC/NILT directly Thank You

Titles are sent by the state to the customer If you do not receive the title to your vehicle within the next three weeks please reach out to me directly at [redacted] and I will have our title clerk reach out to the state DMV and see what the holdup is***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory Regards, [redacted]

Mr [redacted] , Any issues with the refund amount should be taken up with Nissan directlyI show you only actually paid $2,for your extended warranty and have attached your contract showing this amount so you refund of $2,is an accurate refund based on the date and mileage at the time you cancelledThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and received a phone call and accept an offer of resolutionI very much appreciate this Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I received a partial refund, I have not received a refund for $for cancelling the maintenance packageThis amount is still outstandingI also have not received a status update for this refund.This complaint is not yet resolved, unfortunately.Regards, [redacted] ***

The sales price of a vehicle is different than the price of any warranties purchased by customersthe sales price was 8400, we can give you trade value for the car and cancel the service contract

Complaint: [redacted] I am rejecting this response because:The business has delayed my refund multiple times I no longer believe they actually intend to issue my refund Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The response here is disappointing for multiple reasons.First, the conversation that Mr [redacted] referenced here did not happen as he said, a fact he knows too wellThe idea that I drove the car with the cap off was his construct, not my statementIn fact, I tried to correct him several times on the phone, but he obviously felt his version of events gave his dealership a convenient excuse to blame me for the damage.Second, the version of events he described did not happenWhen the heater did not work properly, I researched the symptoms and the most common cause in a Mazda was an air bubble in the heater due to improper bleeding of the cooling systemThe solution was simple – run the engine in the driveway for a short time with the radiator cap off and the heater on full blast and the air works its way outI did this, replaced the cap, drove the car around the block and there was no improvementIt was at that time I decided it was beyond my capabilities and I had it towed to a reputable mechanicThe third reason really makes this almost comicalIt seems the qualified mechanics at Town North have decided that driving around with the radiator cap off for a short time will overheat the engine and cause the head gasket to be damagedI refer to my original complaint where I stated that the coolant reservoir was found to have a crack in it in addition to a blown head gasketThe coolant system would not hold pressure due to the crack and this would result in the exact same behavior as a case of the cap being left offIf the inability to hold pressure would cause the car to overheat and damage the head gasket, then this would first have happened when the Town North mechanics were test driving the car BEFORE I purchased itIn fact as I reviewed some pictures of the car I took when I first looked at it before it had gone into the shop for repairs, detailing, etc., I now see the engine photo I took pretty clearly shows that there is no coolant in the reservoirWhen I did the test drive, later, the reservoir was fullThis leads credence to the scenario that the car had overheated and blown a head gasket due to a failed coolant reservoir before I purchased itThe Town North shop must have filled the empty tank with coolant and looked no more or said nothing about it.Town North Nissan could be honest and plainly state that while the car had a major defect, I bought the car as-is, and they are not liable for anything once I drive off the lot, or Town North could apologize that the vehicle they sold to me has problems, and while they do not have liability, they are willing to help by doing X because they care about their customers, but instead they continue to insist that the condition of the vehicle is the fault of their customerThis is a pretty interesting, and sad, position to take for a customer oriented business Regards, [redacted]

I apologize for what you have been dealing with I will personally look into each issue mentioned All the warranties have been canceled the money should be reflected on your account soon We have been having some issues with getting cars registered The state of Texas change the process with registration and they have lost the majority of the staff in Austin Plates have been getting issued but it is taking longer than normal I will also check to see if we are having an issue getting the title This is not a typical issue and I will have to do some research to see what is going on Feel free to either email or call me with any questions [redacted] Town North Nissan [redacted]

[redacted] , We have searched our system and not found any car purchase under your nameWe are unable to discuss car deal information with outside parties not associated with the vehicle purchaseThank you

Please contact me directly on my email at [redacted] so we can schedule a time to get your key cut and programmed We have a vendor that is usually here on Fridays but we may be able to schedule a different time if it is more convenient for youThanks, *** [redacted] General Manager

[redacted] Please contact [redacted] and he will make sure your warranty gets canceled You can reach him at [redacted] or [redacted]

Complaint: [redacted] I am rejecting this response because:Yes, because I had no choice and because I need my truck, I paid and removed the truck to another Nissan dealership who agreed to do the work for far less than $4,which is extremely excessive They dragged this out, caused me great inconvenience and stress, and all the while I assumed this would get resolved with my insurance and come to a fair resolutionAs it turns out, the hvac system parts were completely unnecessary and now I am stuck with them I personally was never told that the parts would not be returnable, and was under the impression they were necessary They might have communicated this information to my husband, but it was never made clear to me in any of the conversations I had with these peopleI do not understand why, like any other good or product, I cannot return it and simply be charged a restocking feeThe other dealership has already completed the work after receiving my truck around noon on 6-21-and for $1,400, far less money than $4, The other dealership also did not claim this condition is a “bio-hazard,” and I have never heard of anyone else making such a claimThis happens a lot in Texas, where there are lots of varmints that for some strange reason like to crawl into vehiclesFrankly, if I had the tools and know-how to take a truck apart, I would have done it myselfI am not afraid of a dead mouse Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I [redacted] have been since helped with this claimThanks for resolving

[redacted] , First, I apologize for the lengthy delay in your refundNissan required proof of mileage to proceed with your cancellation and that was not relayed to us at a dealership level in a timely mannerNissan has now proceeded and cancelled your warrantyOur accounting department is issuing the check to your lienholder today, so it should post to your account soon The amount of your refund is based off date and mileage at the time of cancellationThe date on the cancellation form you signed is 6/28/with mileage at Any further questions about the refund amount based on the date and mileage can be directed to NissanWe simply input these factors and they determine the refundKeep an eye on your statement over the next couple of weeks for your refundThank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]