The Source - Yarmouth

[redacted] , Per your conversation with our Service Director and your Advisor [redacted] , you were aware that there was a possibility of your vehicle needing a motor and a switch to fix your window issueNot only is your vehicle already fixed, but we gave you the switch at employee pricing and didn't charge you any labor to do so We considered this matter resolvedThank you

Complaint: [redacted] I am rejecting this response because: No documents were provided stillOnly the vehicle is repaired and handed over.Awaiting for PIDelivery report, Mileage history, Safety Inspection records Regards, [redacted]

Nissan motor company is working with the customer to replace the vehicle, the airbag light has been fixed Town North Nissan cannot 'replace' the vehicle because the loan arranged with the bank has been funded and the vehicle's taxes have been paid to the state We will gladly help the customer with communicating to Nissan Motor but we are not able to make the final decision to replace the vehicle because we are not the manufacturer of the vehicle The decision to replace the vehicle is ultimately up to Nissan Motor Company

*** and I have spoken. We are currently in the process of getting the coverage switched to the coverage he originally wanted

We cannot confirm who the purchaser of the vehicle was for their privacy, however, we can say the purchaser was not *** *** who is issuing this complaintAgain, we are unable to assist you with any refund as you have not purchased a vehicle here

The vehicle was taken to our Round Rock location and another Master Technician looked at the car. He suggested a new brake booster and replace the lines and the parts are on order to hopefully fix the issue. This technician has seen this issue before and the repairs he suggested has fixed the issue in the past. Round Rock Nissan will perform the warranty work and hopefully resolve the issue

*** Please get the rims repaired and email a copy of the bill so we can reimburse you for the repairs. Also include the bill for the side mirror- I would like to include that in the reimbursement also. You can send them to ***@group1auto.com or to my assistant, *** ***n, at
***@townnorthnissan.com. I apologize for any delay in getting this simple issue resolved for you. ***

The cancellation is in process and has been noted to be expedited with our cancellation administratorThe refund will go directly to the lienholder

Ms***, It is very unfortunate to hear that your experience with us was not truly exceptionalI am sorry you feel that we did not give you the proper customer service necessary to have the experience you have had in the pastI have attached a copy of your payoff check
as well as the FedEx label so that you can track the package as well. We have always advised our customers when they are trading in a car that they continue make their payment on the car traded in until the dealership has paid it offIn the event that we sent an excess amount to the lienholder, it would be sent to the customer. Could you please send me documentation showing what your payment due date was with NMAC? If your payment was due any day before the contract date, the payment due to NMAC would still be your responsibility to payIf the payment was due after the contract date of August 17, then you will not a have a day late pay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Good Morning All I hope this email finds you well and happy 2016, I would like to express my thanks again in getting this matter solved As I had promised I had retracted my statement and followed through with the email I had sent some short time agoI truly hope there's no hard feelings and can say I retracted my statement with a strong degree of contentment and new appreciation of working things out .Respectfully Alexander Enriquez There response : *** *** *** ***, Thanks again for updating your reviewI hope you have an excellent new year!! *** And of course my Thanks to you and for the service off the B.B.B
Regards,
*** ***

We contacted customer and advised her to bring the car in for us to look atIf it is was the same sensor we replaced at the beginning of the year we can fix it again at no cost to the customerIf The repair has aready been done she needs to bring us a repair order listing the details of the repair
and a paid receiptif the sensor we fixed the first time is what caused the light to come on we can reimburse her for that sensor

We had a bad phone number for her, so we were calling the wrong number when her parts arrived. Then when she called we were trying to look up her info by phone number because she has a very common last name. With the wrong phone number we weren't able to look her up her info successfully
when she called. We have now contacted the customer and we were able to fix her vehicle

Mrs***, The best course of action to take at this point is to open a Consumer Affairs file with Nissan and we can request that a field technician from Nissan inspect your Sentra. If we are saying all parts are operating correctly the field technician can give us a second
opinion. Reach out to *** ***, Service Drive Manager, and he can help you with opening a Consumer Affairs file and you can discuss with him the field tech option as well. Hopefully that will get your issue resolved. Any type of buy back will need to be authorized by Nissan because we have titled and paid taxes on your vehicle.Please reach out to *** and he can help you. His email is ***@***

This complaint has been resolvedThe customer has been issued a refund

Ms***, Again, we are sorry that we have not lived up to your expectationswe try ourbest to exceed our customers' expectations and provide an excellent and hasslefree experienceWhen we collect quotes on payoffs, it is a 20-day payoffWiththe one day delay in paying off your trade from our accounting office inHouston I can understand your frustration, but I can assure you that neitherthe dealership nor anyone at the dealership has any spite toward youIstrongly disagree with your statement that you were in anyway bullied intopurchasing a vehicle here with usI have investigated your claims and findthat there is key information missingOriginally, you were looking to purchasea Nissan JukeYou came to the dealership and borrowed the Nissan Juke whilethe finance department worked to get you an approval that was suitable for thatvehicleWhen it was realized that the Nissan Juke would not fit the approval,you came back into the dealership several days later and chose the currentNissan Altima that you are driving now to purchaseYou chose to also not waitfor the finance officers because there was a waiting line and said you wouldcome backI have been told by the salesperson and manager involved you werecontacted on several occasions to come back in, but you told the salespersonyou were unable to come by due to your scheduleOn August 17, you were able tocome by and sign the documentsAlso, I still would like to know the exact dateyour August payment was dueIf you decided that you wanted your originalvehicle back, then why would you have come in and switched a Juke for thecurrent Nissan Altima you are driving now as opposed asking for your trade inback? You are also claiming that your down payment was your August car payment,if that is the case then the dates would suggest you were already past due onthe August payment

Complaint: ***
I am rejecting this response because: The business is choosing not to address my complaintI purchased a Dodge Dakota under the name of *** ***I expect the business to take a look at my purchase as I see that I was overcharged by $The Kelly Blue Book priced the truck at $rather than $9000.xx +I expect the dealership to refund me my service agreement contract that I purchasedI paid over $for the service contract which I am now requesting it to be canceledI dealt with *** *** (Manager of Used Car Sales) and *** *** (online manager)I expect a full refund of my service agreement as I have been advised by the contract administrator the contract has been canceled.
Regards,*** ***

***, The refund is being sent to the original lienholderA check for the difference will be sent directly to you. Thanks,

***, *** ***, the Pre-Owned sales manager is going to reach out to you tomorrow. We have your phone number from the file. Sorry for the delay

We do not gain anything from the delay in your refundAs previously explained to you, it was submitted and then rejected by NissanWe provided the proper documents but this caused an unforeseen delayThe check will be issued by our accounting department and we have sent multiple e-mails to them requesting they get it done as soon as possible

Repeat of the e-mail sent 3/14/17. ***, It’s been weeks since the first e-mail I show and this process can take up to weeksYour cancellation had been rejected by Nissan and required additional documentation that I provided for my accounting departmentLast time I spoke with them,
they were going to be handling checks this weekI will check on the status of your check tomorrow if it isn’t handled today. -Per this e-mail, I have sent a request for an update on checks to my accounting departmentI have not received a response but anticipate the check will be issued before the end of the week and will be mailed from Houston to the customer