The Source - Yarmouth

Complaint: [redacted]
I am rejecting this response because:Yes, because I had no choice and because I need my truck, I paid and removed the truck to another Nissan dealership who agreed to do the work for far less than $4,000 which is extremely excessive.  They dragged this out, caused me great inconvenience and stress, and all the while I assumed this would get resolved with my insurance and come to a fair resolution. As it turns out, the hvac system parts were completely unnecessary and now I am stuck with them.  I personally was never told that the parts would not be returnable, and was under the impression they were necessary.  They might have communicated this information to my husband, but it was never made clear to me in any of the conversations I had with these people. I do not understand why, like any other good or product, I cannot return it and simply be charged a restocking fee. The other dealership has already completed the work after receiving my truck around noon on 6-21-17 and for $1,400, far less money than $4,000.  The other dealership also did not claim this condition is a “bio-hazard,” and I have never heard of anyone else making such a claim. This happens a lot in Texas, where there are lots of varmints that for some strange reason like to crawl into vehicles. Frankly, if I had the tools and know-how to take a truck apart, I would have done it myself. I am not afraid of a dead mouse.
Regards,
[redacted]

We cancelled the sale and gave the customer back his trade.

Mr. [redacted],  Attached is a copy of the DMV report that was pulled today, March 11, 2016.  As you can see there is no lien attached to your vehicle.  Who informed you that there was a lien?  To address the aircheck program offered by the state- yes we do participate in that...

program, the paperwork has been turned in and we are still awaiting our payment from the state.  This does not have any effect on your balance that was due with us- our transaction is complete.  Please let me know if you have additional questions or concerns. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and received a phone call and accept an offer of resolution. I very much appreciate this.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I received a partial refund, I have not received a refund for $764 for cancelling the maintenance package. This amount is still outstanding. I also have not received a...

status update for this refund.This complaint is not yet resolved, unfortunately.Regards,
[redacted]

Nissan motor company is working with the customer to replace the vehicle, the airbag light has been fixed.  Town North Nissan cannot 'replace' the vehicle because the loan arranged with the bank has been funded and the vehicle's taxes have been paid to the state.  We will gladly help the...

customer with communicating to Nissan Motor but we are not able to make the final decision to replace the vehicle because we are not the manufacturer of the vehicle.  The decision to replace the vehicle is ultimately up to Nissan Motor Company.

Complaint: [redacted]
I am rejecting this response because:The business has delayed my refund multiple times.  I no longer believe they actually intend to issue my refund.
Regards,
[redacted]

Please contact me directly on my email at [redacted] so we can schedule a time to get your key cut and programmed.  We have a vendor that is usually here on Fridays but we may be able to schedule a different time if it is more convenient for you. Thanks,  [redacted]...

[redacted]General Manager

Complaint: [redacted]
I am rejecting this response because:The response here is disappointing for multiple reasons.First, the conversation that Mr. [redacted] referenced here did not happen as he said, a fact he knows too well. The idea that I drove the car with the cap off was his construct, not my statement. In fact, I tried to correct him several times on the phone, but he obviously felt his version of events gave his dealership a convenient excuse to blame me for the damage.Second, the version of events he described did not happen. When the heater did not work properly, I researched the symptoms and the most common cause in a Mazda 3 was an air bubble in the heater due to improper bleeding of the cooling system. The solution was simple – run the engine in the driveway for a short time with the radiator cap off and the heater on full blast and the air works its way out. I did this, replaced the cap, drove the car around the block and there was no improvement. It was at that time I decided it was beyond my capabilities and I had it towed to a reputable mechanic. The third reason really makes this almost comical. It seems the qualified mechanics at Town North have decided that driving around with the radiator cap off for a short time will overheat the engine and cause the head gasket to be damaged. I refer to my original complaint where I stated that the coolant reservoir was found to have a crack in it in addition to a blown head gasket. The coolant system would not hold pressure due to the crack and this would result in the exact same behavior as a case of the cap being left off. If the inability to hold pressure would cause the car to overheat and damage the head gasket, then this would first have happened when the Town North mechanics were test driving the car BEFORE I purchased it. In fact as I reviewed some pictures of the car I took when I first looked at it before it had gone into the shop for repairs, detailing, etc., I now see the engine photo I took pretty clearly shows that there is no coolant in the reservoir. When I did the test drive, later, the reservoir was full. This leads credence to the scenario that the car had overheated and blown a head gasket due to a failed coolant reservoir before I purchased it. The Town North shop must have filled the empty tank with coolant and looked no more or said nothing about it.Town North Nissan could be honest and plainly state that while the car had a major defect, I bought the car as-is, and they are not liable for anything once I drive off the lot, or Town North could apologize that the vehicle they sold to me has problems, and while they do not have liability, they are willing to help by doing X because they care about their customers, but instead they continue to insist that the condition of the vehicle is the fault of their customer. This is a pretty interesting, and sad, position to take for a customer oriented business.
Regards,
[redacted]

I apologize for what you have been dealing with.  I will personally look into each issue mentioned.   All the warranties have been canceled the money should be reflected on your account soon.  We have been having some issues with getting cars registered.  The state...

of Texas change the process with registration and they have lost the majority of the staff in Austin.  Plates have been getting issued but it is taking longer than normal.  I will also check to see if we are having an issue getting the title.  This is not a typical issue and I will have to do some research to see what is going on.  Feel free to either email or call me with any questions. [redacted]Town North Nissan[redacted]

Complaint: [redacted]
I am rejecting this response because:I have decided to pursue a different route regarding my car purchase. The lack off communication between your business associates is not my problem. The wording and attitude of your associates towards me due to my age were not appropriate. I will not give you my business, nor would Iet anyone else I know subject themselves to your business practices. 
Regards,
[redacted]

[redacted], Per your conversation with our Service Director and your Advisor [redacted], you were aware that there was a possibility of your vehicle needing a motor and a switch to fix your window issue. Not only is your vehicle already fixed, but we gave you the switch at employee pricing and didn't...

charge you any labor to do so.  We considered this matter resolved. Thank you.

Complaint: [redacted]
I am rejecting this response because: No documents were provided still. Only the vehicle is repaired and handed over.Awaiting for PIDelivery report, Mileage history, Safety Inspection records.
Regards,
[redacted]

CUST PRE APPROVED PARTS TO BE ORDERED AND TEAR DOWN OF VEHICLE BEFORE INSURANCE ADJUSTER INSPECTED VEHICLE. CUST WAS AWARE HE WOULD HAVE TO PAY THESE CHARGES IF COVERED  OR NOT BY INSURANCE CO. CUST WAS AWARE AND HAS LEFT VOICEMAILS AGREEING HE WAS AWARE OF THESE CHARGES IN REGARDS TO COST...

OF PARTS AND LABOR, PARTS DEPARTMENT MANAGER SOLD THE PART TO CUSTOMER AT REDUCED RATE TO HELP CUSTOMER OUT. PART WAS A SPECIAL ORDER AND NON RETURNABLE. CUST WAS ALSO AWARE OF THIS. INSURANCE CO WAS NOT RESPONSIVE TO SUPPPLEMENTTAL REQUEST FOR ADDITIONAL LABOR TO CLEAN BIO HAZARD DASH COMPONENTS. CUSTOMER SIGNED AND PAID BILL AND HAD VEHICLE REMOVED.

[redacted],
We have searched our system and not found any car purchase under your name. We are unable to discuss car deal information with outside parties not associated with the vehicle purchase. Thank you.

[redacted] is the Finance Director and he will be in contact with you.  His email address is [redacted].   Thank you for bringing this to my attention. [redacted]

Titles are sent by the state to the customer.  If you do not receive the title to your vehicle within the next three weeks please reach out to me directly at [redacted] and I will have our title clerk reach out to the state DMV and see what the holdup is. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted].         I [redacted] have been since helped with this claim... Thanks for resolving

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] Please contact [redacted] and he will make sure your warranty gets canceled.  You can reach him at [redacted] or [redacted]