The Tufnut Works

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:On March 1, I spoke with MsLinda B***, a representative for Pepco PHI accounts, I'd agreed to a commitment that realistically did not meet my financial situationMy financial hardship has been agonizing for several monthsNo excuse but I experienced racial profiling while driving by a U.SPark Police which quickly resulted in towing my automobile, tickets (still pending a hearing), new driver's license, new registration/title/inspection, paid out $in past tickets, including my employer placed me on paid administrative leaveIf that wasn't enough, my employer served me a paid administrative leave notice later that same weekThis has been emotionally, physically, and financially drainingResulting in my current financial situation taking a nose diveI'm still fighting with my employer there tends to been a lack of transparency resulting in conflict of human rights and employer's rightMeanwhile I'm under healthcare professionals.As a result, I kindly request for new arrangements to made that are realistic with my current financial situationI'm suffering from the present circumstanceI need for billing accommodation to be made.Regards, [redacted]

December 15, [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Hyattsville, Maryland [redacted] Complaint No: [redacted] Dear [redacted] :This letter serves as a response to your inquiry on behalf of our mutual customer, ** [redacted] regarding the $deposit and multi-month bill for service rendered on August 14, to November 11, (attached).Upon further review of the account records, we determined the account was established on July 27, 2015, at which time a deposit in the amount of $was requestedUpon receiving the initial bill for service rendered on July 27, to August 13, 2015, for charges totaling $(attached), the customer agreed to enroll the deposit balance into a three month installment plan, with the first monthly installment of $payable with current charges that were due September 4, 2015.Due to unforeseen delays in our billing system related to our Peak Energy Savings Credit program, subsequent bills were not rendered in September and October On November 17, 2015, the multimonth bill was released for service rendered on August 14, to November 11, 2015, for electric charges totaling $324,Itemized on the bill were payments totaling $301.84, which satisfied the deposit balance and current electric charges that were due on the aforementioned initial billOn December 1, 2015, the customer enrolled electric charges totaling $into a three month installment plan which required an initial payment of $to post to the account the same dayA partial payment of $posted to the account on December 9, 2015; therefore, leaving a difference of $due immediately to avoid cancellation of the installment plan.We regret it took more than one attempt to get the assistance requiredFurther, we apologize for any inconvenience this matter has causedIf you have any additional questions, please contact me.Sincerely, Stephanie R [redacted]

Attached is a eighteen (18) month billing history statement and most recent invoice All bills rendered have been based on actual, cumulative meter readings and reveal no evidence of an issuePepco is not in a position to prove or disprove what internal conditions have contributed to the customer’s electrical consumption Pepco’s records indicate that the customer’s electricity supplies space heating, water heating and airPepco’s records indicate the customer’s previous premise’s electrical supply sourced air onlyIt is notable that the customer’s usage has increased during winter monthsThe average temperature during bill period December 28, through January 29, is 33?Typically, increased winter consumption may be attributed to heating appliancesAdditionally, if any equipment is not working efficiently it may result in higher electrical consumption The current account balance is $1,Pepco is willing to establish a six (6) month installment plan after an initial payment of $due by February 20, [redacted] may contact Customer Service at ###-###-#### in order to establish the offered payment arrangement Should [redacted] require assistance in meeting her energy needs, she may be interested in visiting the Office of Home Energy Programs regarding energy assistance [redacted] may contact the Office of Home Energy Programs by calling ###-###-#### or by visiting http://dhr.maryland.gov/office-of-home-energy-programs/ Sarah M***Pepco HoldingsEscalated Investigations Representative

RE: Meter Relocation for [redacted] ***St SE Washington DC, 20002Dear Mr [redacted] :This letter serves to respond to the delay in relocating the meters at the above referenced addressI regret it was necessary for the customer to contact us more than once to resolve his concernsOutstanding customer service is one of our core goals at Pepco and I apologize for any inconvenience the customer experienced as a result of the delay respondingI have reviewed this matter and would like to offer the following information.We make every effort to complete our portion of a heavy up within 8-weeks after being notified by the customer's electricianUnfortunately, due to an administrative error the work has been delayedHowever, upon receipt of the Bureau's inquiry, our Customer Design and Engineering Office have expedited the processThey have submitted the request for traffic control plans; once the plans are received, we will then request permits from the District of ColumbiaThereafter, they will release the job to our Construction Division to schedule a date to complete the work.Thank you for bringing this matter to our attentionI trust this information will satisfactorily resolve the customer concernsSincerely.Stan P [redacted]

Because of the double payment the customer made ($265.70) on the bill for service from June to July 13, 2017, in the amount of $132.85, the account reflected a credit balance of $ Therefore, when the account was billed again for service from July to August 10, 2017, in the amount of $128.14, the credit balance from the previous bill was applied, resulting in a credit balance on this bill of $ As previously stated, during our previous investigation of the double payment, the customer stopped payment on one of the checks Therefore, the credit that was applied on the bill for service from July to August 10, 2017, was debited back to the accountAs a result, when the account was billed again for service from August to September 13, 2017, in the amount of $147.68, the bill reflected the balance from the previous bill of $128.14, and a system generated late charge of $ However, I have waived the late charge Currently, the account reflects a balance of $275.82, which consists of the previous bill in the amount of $and the current bill, in the amount of $that is due by October 5,

This letter serves as a response to your inquiry received on May 14, on half of our mutual customer, Ms [redacted] and miscalculated third party supplier charges.Upon further review of the metering and billing records, we determined the monthly consumption was measured accurately; however, third party supplier charges were miscalculated by using the incorrect kilo-watt hours on the bills rendered for services on November 25, to January 5, 2015, and January 6, to February 2, Corrections to the billing are already in progress.Regretfully it was necessary for the customer to contact us more than once to get the assistance neededIn an attempt to apologize for the inconvenience this matter has caused, today I called the customer and left message requesting a callback to discuss this matter further.I trust this information will assist you in responding to the customer's concern.Sincerely,Stephanie R [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I paid the high deposit of $even though I know I was singled out and targeted by PEPCOI have paid PEPCO my hard earned money of $I still stand with the fact PEOCo has ripped me off! I have a good history with PEPCo paying them at [redacted] *** account ending in [redacted] and again in Bethesda! Regards, [redacted] ***

Ninth Street, NW Washington, DC 20068January 6, [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Hyattsville, Maryland [redacted] Complaint No: [redacted] Dear [redacted] :This letter serves as a response to [redacted] 's follinquiryI appreciate the opportunity to provide the following information.Since the original complaint, the $deposit has been paid, and the three month installment plan remains activeAn installment plan affords the customer the opportunity to pay off the balance over an extended period of time while paying current charges in fullThe customer is more than welcome to revise the existing three month installment plan by contacting the Call Center at ###-###-####.The customer's rebuttal has not altered my original findingsTherefore, my initial response remains the Sarile.Sincerely,Stephanie R [redacted]

Date: Tue, Dec 1, at 9:AMSubject: RE: Revdex.com Reminder-Second Notice Complaint # [redacted] - [redacted] ***, [redacted] **, WDC ***To: [email protected] [redacted] The following information is being provided to address the customer concerns regarding the outage at [redacted] and the billing for the 2nd meter that is no longer installed at the dwelling I appreciate the opportunity to provide the following information On November 10, 2015, the electric service for meter [redacted] at [redacted] was remotely disconnected in error when we were attempting to make corrections on the account record and to identify the correct meter at the dwelling The electric service for meter [redacted] was restored on November 11, Please accept our apology for any inconvenience this outage may have caused In addition, we have also corrected our account records to ensure that we are rendering one bill to the account holder for smart meter # [redacted] under # [redacted] Three invoices previously rendered under # [redacted] (referencing meter [redacted] ) for a total of $1,have been reversed and cancelled to reflect a zero balance Pepco Meter # [redacted] was apparently removed when the property was renovated and our records were never updated to reflect thisI hope this information is helpful in addressing the customer's concernsThanks, Linda *B [redacted] Special Investigations Representative Pepco Holdings, Inc| Customer Relations [redacted] Washington, DC 20068o: ###-###-#### |

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, Pepco did not "attached the revised multi-month billing for service period January 29, to July 1, 2015, which reflects a credit balance of $61.95." I read the letter, but there were not attachment to be viewedI would like to see the attachment showing the credit balance of $ I want to thank Revdex.com for assisting me with this matter, because if it wasn't for Revdex.com, I would not have gotten this resolution from PepcoI've been trying on my own from January until I contacted Revdex.com for helpI called Pepco every month and they gave me the runaround every month Thank you very much Revdex.com for helping me and my family to get this matter resolve which should not have never occurred in the beginningAfter February 26, the day of the house fire, there were no usagesThe house were boarded up that evening, and every utilities were all disconnectedWhere Pepco got its meter reading from after February 26, 2014, was false Thank again, [redacted] and family Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Their may be no operational or safety hazards to the equipment on our property, but I stated in my last rejection, we purchased a new homeby purchasing a new home, the premise is that the home and the property is not damagedThe damage was done prior to us closing on our homeMy wife and I have file an official complaint with the State of Maryland, Office of the Attorney General, Consumer Protection Division; Case number: **- [redacted] ; with this issue being one of our grievancesI hope that Pepco and the builder, [redacted] , can come to an agreement and properly correct this issueIt should not be the customer to fit the bill for corrective actionPlease let me know if any further information is required Regards, [redacted] ***

Ninth Street, NW Washington, DC 20068March 28, [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Fort Washington, Maryland Complaint No: [redacted] Dear [redacted] :This letter serves as a response to your inquiry received on March 9, on half of our mutual customer, [redacted] and the account's billing.Upon further review of the metering and billing records, we determined on January 7, 2016, a net-meter ( [redacted] ) was installedAfter receiving several inquiries from the customer regarding the conflicting net-meter ( [redacted] ) printed on the bills, we conducted a field visit February 19, and confirmed the correct net-meter installed on the premise is [redacted] .While updating our system in January to reflect the new meter, we mistakenly updated the account's record with the incorrect net-meter ( [redacted] )Consequently, all bills rendered after the meter exchange are incorrect, including the adjusted bill issued on February 17, for service rendered on December 31, to January 28, for $Since discovering the error, the account's metering records have been updatedAdditionally, corrections to the billing are in progress to show accurate consumption recorded on the new net-meterThe bills will be cancelled back to December 31, 2015, which is the last scheduled meter read date prior to the meter exchange, and billed forward.Regretfully it was necessary for the customer to contact us more than once to get the assistance neededFurther, we apologize for the inconvenience and confusion this matter has caused.I trust this information will assist you in responding to the customer's concern.Sincerely,Stephanie R [redacted]

Date: Mon, Sep 28, at 1:PMSubject: Fw: [redacted] Complaint ( [redacted] ) OverdueTo: [redacted] @myRevdex.com.orgHello [redacted] , return check fees totaling $were credited to the accountThanks, Stephanie R [redacted] | Escalated Investigations Representative Pepco | Customer Relations, Research and Resolution [redacted] N.W| Washington, DC *** o: ###-###-#### [redacted] @pepcoholdings.com | pepco.com [redacted] | [redacted] | [redacted] | Blog

May 18, 2015Dear [redacted] :Attached is a Budget Billing Plan statement for the customer’s account from September 19, 2014 to April 24, 2015.As the statement indicates, the customer's account was removed from our Budget Billing Plan during October 2014. At that time, the account was billed for... $226.34, the total balance due. The customer paid the balance in full and we reinstated the Budget Billing Plan at $225.00 a month beginning with the November 2014 invoice.As a result of the account being removed from Budget Billing and then subsequently being reinstated; our billing system was not able to recognize the updated amount due. The $330.20 overdue balance referenced in the customer’s statement of the problem was not correct. We apologize for any inconvenience this matter may have caused [redacted] ***. We are in the process of correcting the account records in order to synch up the amount billed and amount paid.As indicated by the statement, the account is up to date with the budget amount billed and paid. The amount due today, May 18, 2015 is $225.00 and [redacted] should expect to receive a corrected invoice for May 2015.Richard C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]On more than one occasion prior to January of I notified Pepco that the address was incorrect on the bill I receivedI was told that this would be updated but this was not done until one representative noticed that thus was energy changed despite the numerous times I was told this was updatedThis was in January even though I called since October of voicing that my address was Tnot Additionally, I did not make my payment after the due dateI told the representative in February that I would make the payment on the 15th onlinePepco did not post the payment until the 17th, I cannot be blamed for the delay in their systemI did as I was asked and agreed to do, and this is merely another excuseI want more than my meter and until checkedI want my security deposit refunded and I want a FULL investigation of my accountI don't trust Pepco and will not be satisfied until this done as they have consistently given me information and excusesThus may be a game to them, but it is not to me and they have taken advantage of me for too long and I will not except anything less Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

This letter is in response to [redacted] ’s concerns regarding a security deposit that was assessed on his new accountNew, existing or previous customers may be required to establish credit in the form of a security depositA security deposit is calculated as two months of the estimated average annual electric billIn the case of a former customer, the prior account history can be reviewed to make a determination of the requirement of deposit [redacted] began service at the above mentioned address on June 17, At the time the account was set-up, [redacted] was charged a $security depositAs a result, [redacted] contacted our Customer Service department on June 10, and requested the security deposit to be removedAt that time the representative initiated a review of the security deposit assessed to the accountOn June 20, 2016, upon completion of the review, the $security deposit was waived based on the payment history of [redacted] ’s previous Pepco accountI spoke with [redacted] on June 21, and advised him of suchPlease accept our apologies, for any inconvenience experienced by the customer.Sincerely,Michelle G***

July 20, 2015Dear [redacted] :This letter serves to respond to the ongoing concerns regarding the refund check for the above referenced customer. I regret that our previous response did not satisfactorily resolve the customer's concerns. I can only reiterate that on May 27, 2015 the refund was processed, and on June 22, 2015 the check was mailed to the customer's mailing address on record ( [redacted] Greenbelt MD, [redacted] ). Our records do not reflect any late charges assessed to the account.The customer has not substantiated a need for a further review. Therefore, Pepco's position remains the same.Sincerely,Stan P

A further review of the incomplete heavy up at the customer's residence indicates that although meters have been installed in the meter box, the service is still not activated because the customer's electrician relocated the service and now needs to install a new ductline The customer was advised of this on July 25, Pepco is currently waiting for a permit from the DDOT Attempts have been made to contact the customer with no success

[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter serves to address your inquiry on behalf of [redacted] regarding the supplier charges and account balanceAttached is a copy of the customer’s most recent bill to assist with clarifying the following information: On December 16, 2013, we received notification that [redacted] would the customer’s electric supplier effective January 3, On February 3, 2014, we received drop request from [redacted] effective February 28, As a result, the customer’s account automatically reverted back to Pepco’s Standard Offer Service effective February 28, Deregulation bylaws prohibit Pepco from addressing supplier related inquiriesTherefore, if the customer has any questions concerning the supplier enrollment, charges and or rates, the customer must contact the supplier directly On May 6, 2015, the customer’s monthly bill was rendered for service from April 4, to May 5, 2015, in the amount of $2,558.64, which includes arrears of $2,and current charges of $that was due May 27, On May and May 28, 2015, we received payments of $and $2,on the customer’s account If the customer would like to establish payment arrangements on the account balance, please advise the customer to contact us at ###-###-#### to discuss the available payment arrangement options Sincerely, April S***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no ren is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although there were late payments, my services have never been disconnected--not only within this past year as they reference but never in the entire years of service with Pepco This is where the difference is realized in great customer relations and hard nosed business If the bill was unusually high during the warmer months, payments were broken up in half between two months but that same bill was ever ignored and lingering forever Pepco will allow customers to do this by setting up payment arrangements anyway I unfortunately did not call because I am responsible enough to hold myself accountable to pay without notice to them so I concede to late payments during these time frames but Not having any disruption in services should weigh much heavier than the notices themselvesI have shown intergrity, trustworthiness and responsibilty to pay PEPCO CONSISTENTLY and not be someone you would force to make pay their deposit tariff only because of automated generated notices Additionally, I will be using solar panels installed by solar city and not using Pepco Pepco has always received my money, why tie up my funds for a service I wont be using and waiting a year for its return? Regards, [redacted]