The Tufnut Works

September 23, 2015Dear [redacted] :This is in response to your inquiry on behalf of [redacted] regarding the delay in receiving monthly invoicing from Pepco since March 27, 2015.Pepco recently transitioned to a new customer information and billing systemAlthough extensive time and effort was dedicated to ensuring every aspect of our billing system conversion was as seamless as possible, it is not unusual for some unforeseen issues to occur during the stabilization phaseUnfortunately, the conversion resulted in a delay with rendering this customer's billing.As of September 21, 2015, [redacted] 's Pepco account has been invoiced from March 27, - September 8, In a gesture of good customer service we have reversed the new party deposit request of $500.00.In addition, we have initiated a month payment arrangement to address the total balance due of $A minimum installment payment of $ is due on October 7, to maintain the payment arrangementBeginning with the next invoice issued after October 7, 2015, the payment arrangement installment of $will be in itemized on the bill and will be in addition to the current charges for the billing periodBoth the installment amount plus the current charges for the service period will need to be paid to maintain the payment arrangement.We sincerely apologize for any inconvenience and appreciate the customer's patience while we worked on getting this resolvedIf you have any questions regarding this information, you may contact me at the telephone number listed above.Sincerely,Linda B

Re: [redacted] Revdex.com Complaint # [redacted] Dear [redacted] :This letter is in response to your inquiry on behalf of ** [redacted] I have completed my review of [redacted] ’s account and would like to provide the following information.Based on our records, a request to start service was submitted online for unit # [redacted] in the name of [redacted] On January 7, 2016, we were advised that the service should have been established at # [redacted] instead of #***As a result, we reversed the account that was set up at the incorrect address and established a new account under the correct address effective the date of occupancy (August 17, 2015)The customer was then sent her initial bill on January 20, that covered the service period of August 17, to January 19, for $1,051.01.I have included a billing statement from August 17, to March 16, 2017.All of the bills referenced on the statement were based on actual, cumulative readingsIf an error occurred in the reading, or the meter malfunctioned, subsequent readings would identify a problemThe readings obtained from the customer’s meter are consistent and reveal no evidence of a problemOn March 23, a signal was sent to the meter successfully which proved there are no communication issues or errors with the meterTherefore, there is no evidence to indicate the smart meter is malfunctioning in any way.Although Pepco cannot provide information on what internal factors contribute to the customer’s usage, it is notable that the billing history reflects higher electrical usage during the winter month (November through May)Typically, increased winter consumption may be attributed to increased usage/demand for equipment and appliances that provide heating.Nevertheless, in order to assist the customer in determining what internal factors may contribute to the higher than expected billing, I can have an Energy Engineer contact the customer to schedule an appointment to visit the home and perform a free energy auditIn addition, we can schedule a Meter Technician to come out to the customer’s premise and test the meterPlease have [redacted] contact us, if she would like to have this done.Per the Code of Maryland Regulations (***), “A residential customer who has established credit and is receiving service, but who fails to pay a bill by the expiration date of a termination of service notice, may be required by the utility to reestablish credit by depositing the amount prescribed in Regulation of this chapter in addition to paying the outstanding bill and a reasonable reconnection charge, provided that any prior deposit paid by the customer has been refunded.” (Attached)On January 24, 2017, we sent [redacted] a final notice of service termination (attached) advising her to pay the past due balance of $or the electric service will be disconnected on or after February 8, Further, the notice advised that a security deposit may be assessed on the account and if a security deposit has already been assessed, it may be increasedWe receive a payment of $on February 17, after the expiration date of the termination noticeAs a result, the paid deposit of $was refunded and applied to the customer’s February bill (attached) and a new deposit amount of $was assessed.As a courtesy, we are willing to waive the unpaid portion of deposit ($144.94) and apply the paid portion ($300.06) to the account balanceHowever, the customer must keep in mind that the monthly bill must be paid in full on time to prevent any future assessments of depositsOnce the deposit is waived and refunded to the account, the customer will have a remaining balance of $which includes a past due balance of $61.85.Thank you for allowing me the opportunity to respondIf you have any questions, please contact me.Sincerely,Shannah F

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the issue has not been completely resolved While we appreciate Pepco's efforts to partially resolve our issues, there are still open issues involving safety and billing that need to be resolved.We are still awaiting address resolution on the meter and have not been contacted by anyone from Pepco since the electrical work has been completed and inspected It is a safety concern now that there is power in the building, and the address does not match our residence The meter location is listed as a non-existent address Additionally, the meter is not a commercial meter as currently listed by Pepco The meter should be designated as a second residential meter at our address Every Pepco representative we spoke to informed us that the $charge that we were forced to pay to allow for an outage so our electrician could make the external cable safe, was due to the fact that it was a commercial meter, which it is not We wish to keep this complaint open/active, and will follow through with filing a claim through Maryland Public Service, as recommended by Pepco in their response dated July 27, Regards, [redacted]

This is in response to complaint # [redacted] regarding Ms***'s billing concerns for the above referenced accountI have reviewed the consumer's records and would like to offer the following information.On January 30, 2014, Pepco rendered a bill for service period December 30, to January 28, Thereafter, as a result of Ms***'s report of a fire at the premise on February 26, 2014, billing was temporarily suspendedAfter the consumer completed renovations and a heavy-up, on December 26, 2014, Pepco made the necessary service connections and installed new meter # [redacted] at the premiseThe account was reactivated for billing to resume from January 29, forward.As a result of a delay in updating the new meter to the billing records, the consumer's bills were estimated from January 29, to January 5, 2015, which was based on erroneous meter dataThe January 6, to February 2, billing was also estimatedOn February 2, 2015, a Pepco field technician reconfirmed that meter # [redacted] was installed at the premiseAn actual meter reading (1695) was also obtained during the field visitOn February 3, 2015, the new meter was updated to Ms***'s billing recordsGoing forward, the bills from February 3, to July 1, reflect actual usage from the new meter.My review reflects that the consumer's original estimated bills from January 29, to January 5, 2015, and from January 6, to February 2, were not previously addressedTherefore, we have opted to cancel the estimated bills from January 29, to January 5, 2015, and from January 5, to February 2, and not charge the customer for any usage during this timeframe.Attached is a copy of the revised multi-month billing for service period January 29, to July 1, 2015, Which reflects a credit balance of $61.95.We sincerely apologize for any inconvenience the consumer may have experienced as a result of this billing matter and trust this information will serve to satisfactorily resolve Ms***'s concernsIf you should have any questions, please contact me.Sincerely,Harvey H**

This is in response to complaint # [redacted] , regarding Mr [redacted] 's billing concerns for the above referenced accountI have reviewed the consumer's account and would like to offer the following information.Our goal is to bill consumers based on actual monthly meter readings; however, there may be circumstances (i.e., meter inaccessibility, inconsistent meter data, communication issues between the meter data management system and the billing system, etc.), which may result in the use of estimated meter dataHowever, as meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billingTherefore, in instances when an estimated meter reading is used, any difference between estimated and actual consumption is identified through subsequent actual meter readings.Mr [redacted] has been the responsible party of record at the above referenced address since May 11, Attached is a billing history from May 11, to June 5, Our records indicate that the initial bill from May 11, to July 2, was based on actual meter readings (to 1101)However, the monthly service bills from July 2, to March 6, were based on estimated meter readings (to 6084).Subsequently, a bill was rendered for service from March 7, to May 7, (meter readings to 18265, respectively) for 12,kilowatt hours in the amount of $1,This is a true up bill for the previously estimated bills from July 2, to March 6, 2015, which have been under-billedThis trbill was followed by the current bill from May 8, to June 5, 2015, which was based on actual meter readings (to 18471, respectively).Based on our review, the bills from May 11, to June 5, 2015, are a reflection of the usage as recorded by the meterThe bill from March 7, to May 7, is a catch up bill for the previously under estimated monthly service bills from July 2, to March 6, 2015.Upon further review of our records, we identified that at an actual meter reading of on December 3, was obtained by our meter reader; however, the reading was not used to true up the account in December 2014, and the bills continued to be estimated.On a customer relations basis, we opted not to hold Mr [redacted] responsible for the underestimated bills from July 2, to December 3, The following corrective measures were taken to true up Mr [redacted] 's account from December 3, to June 5, The bills from December 3, forward were cancelled and the meter reading for December 3, was correctedSubsequently, a revised bill (attached) was rendered for service from December 3, to June 5, 2015, which was based on actual meter readings (to 18471) for kwh in the amount of $After deducting payments of $1,received during this period, a credit balance of $1,remainsThe customer's next bill will be rendered on or about July 10, Once the bill posts to the account we will issue a refund for the remaining credit balance.The communication issue between the meter data management system and the billing system has been resolvedGoing forward, the consumer can expect to receive monthly bills based on actual meter readings.We sincerely apologize for any inconvenience the consumer may have experienced as a result of this billing matter and trust this information will serve to satisfactorily resolve Mr [redacted] 's concernsIf you should have any questions, please contact me.Sincerely,Harvey H**

The contact experienced by [redacted] was a scam and is well known to utilities across America as the [redacted] phone scam This is a very sophisticated scam that uses un-traceable phone technology (i.e [redacted] phone numbers) The scammer claims to represent a utility and makes contact telling them their electric service is scheduled to be shut off immediately The scammers advised to avoid this action the party is directed to make immediate payment by purchasing a “ [redacted] ***” or other pre-paid credit card The scammers then advise the party to call another phone number where information is obtained from the credit card and the monetary value is removed from the prepaid card Pepco like many companies will contact customers in person or by phone for various reasonsPepco would never threaten to disconnect service without first offering multiple payment options Pepco does not endorse a specific form of payment to address past due accounts, and our automated calls do not include a specific dollar amount for security reasons If a customer has any doubt about the validity of a person who claims to represent Pepco, they should contact us at [redacted] A review of our records shows that we have not made any collections calls to this customer in the past months The customer's account balance is zero as of October 19, If you have been a victim of this scam, please report it to local authorities, including the District of Columbia Office of the Attorney General and the Maryland Attorney GeneralSincerely,Linda *B***

This letter serves as a final response to Ms***' follinquiryThank you for your extended patience while we continuously worked to resolve the billing issues brought forth by the customer.We are pleased to report on July 9, 2015, a bill for remaining dates of service from April 2, to July 1, was released in the mail (attached)Today, I left the customer a message requesting a return call tofurther discuss.Once more, we appreciate the patience and additional time allotted to make the necessary corrections towards the electric accountPlease do not hesitate to contact me with any additional concerns.Sincerely,Stephanie R [redacted]

December 15, 2016Mr [redacted] Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Complaint # [redacted] Dear Mr [redacted] :This letter serves to address Mr***'s ongoing concerns regarding the billing of his accountWhile I understand his concerns, the mailing the customer is referring to (Welcome Letter) that was attached to our initial response on November 30, 2016, was mailed to the address that he has moved to; listing all the programs that he was currently enrolled inIn addition, as previously stated in our initial response, in the interest of good customer service, any late fees that were assessed were waived.Please extend our sincere apologies to the customer for any frustration or inconvenience he may have experienced during the establishment of his new account.Sincerely Stan P

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and reluctantly find that this resolution is satisfactory to meHowever, I would like to note that although the response did address the major issue in a satisfactory manner, i.e., a test of my meter was performed and the meter was found to be functioning accurately, the business still does not understand the scope of my original complaintThis is in spite of me explaining it to them multiple times when they finally got around to contacting meThe business representative has remained unable to understand and perform the simple arithmetic required to accurately account for my total electricity usage and she has been unable to understand and perform the simple analysis of previous electrical data required to properly and completely address my complaintMy complaint comprised parts: First, I complained about a possibly inaccurate meter based on the aforementioned simple analysisThe meter test performed by the business has resolved that issueSecondly, I complained about a low quality of customer serviceThat part of my complaint has not been resolvedI remain appalled by my customer service experience and horrified at the inability of the representative to perform a basic analysis that I consider to be essential for any electrical companyAlthough I have no choice but to trust that the meter check performed by the company was honest and accurate and concede that portion of my complaint, if given any option, I would not choose to hire Pepco or do business with them ever again, if that was at all possible Regards, [redacted]

Date: Mon, Jul 18, at 8:AMSubject: Response from Pepco - Revdex.com inquiry # ***Good Morning, This is response to the status of your refund of the credit balance on your previous account at *** *** ***, North Potomac, MD *** I offer the following
information. On February 3, 2016, a final bill was rendered on #*** at *** *** ***, North Potomac, MD *** with a credit balance of $ On June 24, 2016, an additional $of deposit interest increased this credit balance from $to $ This credit balance of $was transferred to your electric account #*** at *** *** *** ***, Rockville, MD *** and is reflected on page of your June 28, invoice in the electric summary section I have attached a copy of your June 28, 2016, invoice for your review. Please feel free to contact me if you have any further questions or concerns. Sincerely, Linda B

According to Pepco’s records, Ms*** established service for service address *** *** St NW #Washington, DC, 20011, effective March 2, 2015, creating account 5***Ms***’s account was final billed effective January 31, 2016, after another Pepco customer’s account was
established for the same service addressMr*** contacted Pepco regarding reestablishing service effective March 18, 2016, creating account 5***On September 28, 2016, the second customer contacted Pepco to dispute the charges assessed from February 1, to March 17, It was determined that the second customer’s mowas processed in error and a correction was madeMs***’s move in date was corrected from March 18, 2016, to February 1, On October 3, 2016, the account was billed forward from February 1, to September 14, 2016, resulting in an account balance of $The December invoice was released on December 14, 2016, with a total balance of $449.72, including a past due balance of $and current charges of $A payment was made on the account on December 23, 2016, in the amount of $Pepco was unsuccessful in our attempt to contact Ms*** on December 28, In reviewing the account, it was determined that the Exelon Rate Credit provided in March was not applied to Ms***’s accountA credit of $has been applied the account and the current account balance is $Pepco is willing to offer a three (3) month installment plan at the customer’s requestMs*** may contact Customer Service at ###-###-#### to establish payment arrangementsI trust this information will assist you in responding the customer’s concerns Sarah M***Escalated Investigations Representative

This letter serves to address your inquiry on behalf of *** *** *** regarding the customer’s billing concerns.I have confirmed that the customer’s bill for service from December 3, to March 6, 2015, in the amount of $was overstated by kilowatt hoursAs a result, the
referenced bill was canceled and rebilled for the same billing period, based on actual meter readings, in the amount of $After applying all payments received during the referenced billing period, the account balance was reduced to $due June 24, (see bill attached).Additionally, the amount of energy that a NET meter customer generates in their home is not reflected on their monthly billsHowever, if the customer generates more energy than the amount consumed in their home, the excess generation will reflect on the customer’s bill.Finally, a review of the customer’s account identified that the security deposit of $was paid in full on February 24, Pepco’s security deposit policy states that the customer is eligible for a deposit refund, providing the customer’s monthly bills are paid on time for consecutive months after the date that the security deposit is paid in fullThere have been monthly bills generated on the customer’s account to date, and only consecutive on-time payments received.Although the customer has not made 12-consecutive on-time payments, due to a delay of the customer’s January and February bills resulting in a multi-month bill, and in the interest of good customer relations, I opted to refund the customer’s security deposit of $The deposit refund will reflect on the customer’s June bill.I trust this information will serve to effectively resolve the customer concerns.Sincerely,April S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***From: *** *** Date: Wed, May 20, at 10:AMSubject: I accept the business's response to resolve this complaintTo: ***@myRevdex.com.org***,Per our conversation please accept this email as my acceptance of Pepco's response to resolve complaint ***.Please advise if there are any other steps I need to take to complete this action. Regards, *** ***###-###-#### (wk)###-###-#### (c)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the numbers on my bills don't add up correctly PEPCO (MrP***) states that the numbers on my PEPCO bills reflect my net solar energy generated. I still don’t understand how this is.
Let me use January as an example. My PEPCO bill states that between January and February 7, 2015, I used kwh Then it says that my kwh generation (net) was kwh For that to be so, wouldn't I have had to generate kwh for energy used, plus kwh more (to arrive at a net surplus of 91)? Wouldn't that be a total of kwh solar production? My monitoring system says that I produced kwh, not 894. I see the same problem on my bills from December, February, March, May, June, July bills I have tried to understand the bills and MrP*** explanation; but I am unable to make sense of them The numbers just don't add up
Regards,
*** ***

Ninth Street, NW Washington, DC 20068January 21, 2016*** *** *** Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: *** *** *** *** *** ** Washington, DC *** Complaint No: ***Dear *** ***:This letter serves as a
response to your inquiry on behalf our mutual customer, *** *** regarding the interruption of service on December 8, 2015.Upon further review of the account records, we determined on September 26, an electronic check for $1,was dishonored (attached), and on October 2, an electronic check for $was dishonored (attached)Both were manually paid online using our My Account portalConsequently, return check fees for $were assessed to each transactionAs a result of delinquency, the service was interrupted on December 8, for outstanding charges totaling $1,(attached)The account was subsequently closed for final charges totaling $1,672.46.On December 23, 2015, the Company accepted a partial payment for $1,to restore the serviceThe service was restored the same day, and a new account was established; the new account number is *** (attached)The difference of $will be applied towards the initial bill, and the customer will be responsible for contacting the Call Center to establish an installment plan after the initial bill is renderedPlease note, the customer will be responsible for registering the new account number with My Account if he wishes to view and pay the bills online.Based on our findings, the Company is not liable for any loss and costs associated with interruptions for non-payment; therefore, the customer's request for reimbursement is denied.I trust this information will assist you in responding to the customer's concerns.Stephanie R*** Enclosures (8)

October 24, 2016*** *** *** Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: *** ** *** Case Revdex.com * ** *** *** *** *** Suitland, Maryland ***Dear *** ***:This letter serves to respond to the customers complaint
inquiry regarding our payment arrangement policyI appreciate the opportunity to provide the following information.In January we responded to a Revdex.com inquiry from *** ***At that time there was a balance of S2,on the accountOn January 29, We set up a payment arrangement for 36months on the past due balance to be paid in monthly installments of $in addition to her current billThat payment arrangement was to commence the next invoice issued on February 24, 2016.Prior to arrangement initiated in January, we had established deferred payment arrangements to address past due arrears on *** ***'s accountAll three were cancelled due to payment defaultSince the installment plan initiated in January, over that past month there have been a total of payments made on the accountI have attached a 13-month billing and payment statement for your review.On October 12, 2016, *** *** contacted Customer Service and was advised that a minimum payment of $1,was needed to establish a 6-month payment arrangement and to stop collection action on the total outstanding balance due of $3,The past payment history on the account dictated the terms of this arrangement.On October 13, 2016, an exception was granted and a 12-month payment arrangement was established with the requirement of a $1,down payment*** *** made the required payment $1,on October 20, There is a current balance due of Sl Son the accountThe next invoice will include the deferred installment amount of Splus the current charges for the service periodTo maintain the payment arrangement and to avoid credit and collection action, *** *** will need to pay the amount due by the due date on the invoice*** *** ***October 24, 2016Page 2We are disappointed that *** *** has been unsatisfied with her experience with PepcoWe work with all of our customers who may be experiencing difficulty paying their bill and attempt to find payments that are mutually agreeableWe have been Working with *** *** for an extended period of time to establish arrangements that would allow her to be successful in maintaining her monthlypayments.We appreciate the opportunity to respond and look forward to continuing to serve *** ***

RE: *** *** *** *** * *** and Pepco concerns progress updateLinda * B*** to: *** *** 04/26/09:AMCc: *** ***Bcc: *** *** ***I just wanted to update you on the status of your inquiryAll of the accounts with the exception of have been billed
based on actual meter reading dataWe have issued service orders for three meters that will need to be exchanged as they are not remotely communicating meter readings needed for billingWe expect these meters to be exchanged very soon and then we can get the accounts billed correctlyWe faxed copies of the corrected bills to *** *** *** at *** last weekI have attached a revised list of all of the accounts to show the actiontakenI will follow up once the remaining accounts are corrected.Estimated Estimated Bills 4.26.16.pd 4.26.16.pdfThanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |***@pepco.com"*** ***" Hi, after speaking with ***, I do not feel comfortable that this is going complet04/15/11:06:AMFrom: "*** ***" To: "***@pepco.com" ,Cc: *** *** Date: 04/15/11:AMSubject: RE: *** and Pepco concerns progress updateHi, after speaking with ***, I do not feel comfortable that this is going complete and finish the installThe same meters are in question.I am still concerned that no one has come on property in quite some time to repair the metersWhat has your research found? Has yourresearch found something different?Thank you,*** ***General Manager | *** *** *** | College Park, MD ***O: ###-###-#### Extension ***@***.com | ***.comCheck us out onFrom: *** ***Sent: Wednesday, April 13, 11:AMTo: '***@pepco.com' Subject: RE: *** and Pepco concerns progress updateYes, I am familiar.*** ***General Manager | *** *** *** | College Park, MD ***O: ###-###-#### Extension 106***@***.com | ***.comCheck us out onFrom: ***@pepco.com [mailto:***@pepco.com]Sent: Wednesday, April 13, 11:AMTo: *** *** Subject: Re: *** and Pepco concerns progress update***,Both our Pepco Customer Advocate (MsN***) and our Billing Department (MsN***) have been in communication with a *** *** at*** about the estimated billing for ** *** *** *** *** ***Are you familiar with a *** *** at ***? Please letme knowIt seems that this may be the same issue.Thanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |***@pepco.comFrom: Linda * B***/EP/PEPTo: "*** ***" ,Date: 04/12/07:AMSubject: Re: *** and Pepco concerns progress update***,Thank you for the emailI will be contacting you either today or tomorrow.Thanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |***@pepco.comFrom: "*** ***" To: *** *** , *** *** ,Cc: *** *** , *** *** , "***@pepco.com" Date: 04/11/04:PMSubject: *** and Pepco concerns progress updateHi, I spoke with Linda B*** with Pepco Escalations todayThank you LindaShe will be following back up with me wihoursI will be sending out aninvite to have a conference call with Pepco to explain the concerns and have a plan to complete this install.Thank you,*** ***General Manager | *** *** *** | College Park, MD ***O: ###-###-#### Extension ***@***.com | ***.comCheck us out on

On June 6, 2016, a service order was issued to install a Net Energy Metering (NEM) meter appropriate for the solar panels that were installed at the premiseThe service order was never completed in the system and the customer was estimated for billing from June to SeptemberA field
visit was conducted on September 28, 2016, and it was found that the NEM meter was installed at the premise upon arrival, however, the system failed to update to complete the service order from JuneThe system was updated with the installed NEM meter *** effective September 30, Billing for bill periods June to September were not initially adjusted reflecting the found meterThe account was forwarded to an NEM billing analyst and an adjustment was processed December 22, Bill periods June through November were originally over-billed for the total of $in electric chargesThe adjusted bills for bill periods June through November now total $The current account balance is a credit of $The account will continue to bill accurately reflecting net energy usage and billingThe customer has been contacted regarding the billing correctionPlease feel free to contact me should you have additional questions Sarah M*** Escalated Investigations Representative

Ninth Street, NW Washington, DC 20068January 19, 2016*** *** *** Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: *** ** *** *** *** *** *** *** Bethesda, Maryland Complaint No: ***Dear *** ***:This
letter serves as a response to your inquiry on behalf of our mutual customer, *** *** ** *** *** requesting invoices for service rendered.Upon further review of the billing records, we determined due to unforeseen delays in our billing system related to our Peak Energy Savings Credit program, no bills were rendered since the account commenced on May 26, This matter has been resolved, and attached is a copy of the bill for service rendered on May 26, to January 15, and charges totaling $The deposit balance in the amount of $Was Waived.We regret it took more than one attempt to get the assistance requiredFurther, we apologize for any inconvenience this matter has caused. Extensive payment arrangements up to months are available upon requestIf you have any additional questions, please contact me.Sincerely, Stephanie R***Enclosure (16)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The remarks that have been recorded lack the full truth and scope of what has taken place to date with my account.I am highly disturbed, beyond disappointment, frustrated, baffled and enraged as to how PEPCO has treated me as a customer in their attempts to look like an empathetic and sympathetic business that is for the people.The issues with PEPCO date back some time ago when an incident occurred (power surge) which burnt an electrical fuse in my houseIt cost me $for which the technician stated to me I would be able to be reimbursed because it was an occurrence which PEPCO causedThey vehemently denied ownership and the problems with this giant bulky took a life of its own.After such time, the fees and charges with PEPCO continued to rise and due to job challenges, I fell behind in paymentsI sought PEPCO for a reasonable payment arrangement and I inquired as to whether a payment schedule I crafted could be accepted (which correlated directly with my pay schedule and income)PEPCO rejected my negotiations and provided me with an agreement that worked for them not for the bleeding customer such as myself that was experiencing temporary setbacksI agreed to what I can their shoddy demands to stop any disconnect activity and thus, this pattern continued up until the present time.Instead of helping me as the striving customer, PEPCO's payment arrangement consisted of paying the current bill plus an additional payment towards any past bill that was owed (divided into months to a certain year period)Their working together actions encompassed what would be the best bank for them to makeThe customer's view is not considered in their solo planning.In addition, there were other unique circumstances in which PEPCO could have been more willing and open to compromise (when my Mother, the late *** *** ** *** died in March 2013)They turned a cold and sour ear and kept with their unrelenting payment plan from hell.For PEPCO, it appears to be an easy process to condemn customers who suffer hardships and not look at the true nature of how customers may be in some type of dire straits with their bill.As a result, I have selected snd chosen another electrical supplier as PEPCO has proven that they will negotiate and compromise payment arrangements with you but at a high price to the customer which in the end turns out to be a very raw and negatively impacted deal for the recipient but it is a straight up win for the electrical and menacing manipulator.Because PEPCO refuses to be more lenient with their ever stringent policies, many customers go without lights, break under the strain of paying a high bill and must deal with the fallback of bad negotiations that PEPCO generates. I do not wish to endure such tumultuous set of circumstances as I have with PEPCOI am moving forward and onward.PEPCO needs to revisit their whole payment plan policy and review how they handle special cases that may require additional focus and attentionThey should think that if such situations happen to one of their family members, what would they wish for such businesses to do for their loved ones.Regards,
*** ***