The Ultimate Wine Run

We have sent out email stating that the race has not been ? cancelled it was postponed and we have a new date for event and we have sent out new email with new date of June 17thIt states on our website that in some instances we have to reschedule events due to permits, and logistics.? http://theultimatewinerun.com/faqs/

I am rejecting this response because: The email cancelling the run made it appear runners would receive the refund AND be offered a new registration IF another date was setThis response indicates the refund is contingent upon a new date being set

? I am rejecting this response because: We, the participants, were never told this had anything to do with the police departmentThat's why we don't understand thisThis event was not cancelled, or in their words, postponed due to weatherWe should be entitled to a refundI purchased the 5k run because I'm available on October That's itI'm not available any other timeI should be entitled to a refund

This event was not cancelledWe were informed by police due to the extreme climate at that time They were short staffed and would not be able to manage our event and they advised us to pus date back on eventwe informed all participants of this situationIt also states on our website on our FAQ page that dates and locations are subject to change and that there are no refundsthe link is below,http://theultimatewinerun.com/faqs/

We have sent out email stating that the race has not been ? cancelled it was postponed and we are working on new date for participantsIt states on our website that in some instances we have to reschedule events due to permits, and logistics.? http://theultimatewinerun.com/faqs/?

We have notified all participants about this race being rescheduled not cancelled.? Are there REFUNDS?Unfortunately, we donot? issue refunds or transfers under any circumstancesPrices are subject to change at any timeLocation and date are subject to change at any time.The logistics of setting up and planning the event make it impossibleDate and location is subject to change without refund issuedIn some cases city or location issues will force us to change a date or locationJust make sure you are good to go before signing upIf for some reason you can’t make it to race day, at least come to the check in, pick up your Ultimate Wine Run? gear, and say hi to us! Race will? continue? rain or shine, there are no refunds for inclement weather.http://theultimatewinerun.com/faqs/This information is listed on our website?

? I am rejecting this response because: I have received part of the refund for the runwas refunded on? However, these have not been refunded to participants that are friends and family.Dear ***,Thank you for your order with The? Ultimate? Wine? RunPlease save a copy of this receipt for your records.Order ***rmationOrder ID:C-1G8YM55MDate:July 25, 2016ItemPrice [redacted] ? Ultimate? Wine? Run? - 5k? Run? &? Wine? K (1k) Tasting Walk - 5k? Run? &? Wine? 1K Tasting Walk[redacted] Included t-shirt - Large0.00Subtotal:$ [redacted] Processing fee:$ 3.95Grand total:$ 22.95Amount paid:($ 22.95)Order balance:$ 0.00Billing ***rmationBilled to: [redacted] W ***TH PL [redacted] PARK, [redacted] ***United States***[email protected]:$ 22.95Payment type:Visa *6029Your card has been charged by ACTIVE.comThis charge will appear as ACT*null on your billing statement.Questions or concernsIf you have any questions about your order, please contact:Organization:The? Ultimate? Wine? Runshady valley wayrancho belago, California 92555United States***@theultimatewinerun.comx423456Tax ID:[redacted] The total Processing Fee imposed by ACTIVE Network, LLC, or its applicable subsidiary, (collectively "ACTIVE") includes sums charged by ACTIVE as consideration for providing its software and services (including without limitation promotional and marketing services) to the activity organizerThese sums, as part of the total Processing Fee, are in addition to any actual costs incurred by ACTIVE from third party providers for each transaction.AND? Dear ***,Thank you for your order with The? Ultimate? Wine? RunPlease save a copy of this receipt for your records.Order ***rmationOrder ID:C-[redacted] Date:July 25, 2016ItemPrice [redacted] ? Ultimate? Wine? Run? - 5k? Run? &? Wine? K (1k) Tasting Walk - 5k? Run? &? Wine? 1K Tasting Walk[redacted] ***Included t-shirt - Medium0.00Subtotal:$ [redacted] Processing fee:$ 3.95Grand total:$ 22.95Amount paid:($ 22.95)Order balance:$ 0.00Billing ***rmationBilled to: [redacted] Goddard St [redacted] Park, [redacted] ***United Statesam***[email protected]:$ 22.95Payment type:Visa *3841Your card has been charged by ACTIVE.comThis charge will appear as ACT*null on your billing statement.Questions or concernsIf you have any questions about your order, please contact:Organization:The? Ultimate? Wine? Runshady valley wayrancho belago, California 92555United States***@theultimatewinerun.comx423456Tax ID:010965011If I need to file separate Revdex.com complaints to get this resolved, I will ? We should not have to go this far to obtain a refundAccording to the notice of cancellation , the refunds were supposed to be processed within two weeksThis was emailed to us on OctIf they were legitimately going to refund, they should have done so by nowThis is ridiculous, the amount of time I have spent trying to get monies refunded.Sincerely, [redacted] (on behalf of ***son [redacted] and [redacted] )Dear Participant,? On behalf of The? Ultimate? Wine? Run? committee we are truly sorry to ***rm you that The? Ultimate? Wine? Run, which was scheduled on Saturday October 8th? has been cancelled due to alcoholic permitting & supplier issuesPlease accept our apologies with regards to this unfortunate matter.? We regret any inconvenience this may cause youWe know many of you made plans with your friends and family for the occasion and we sincerely apologize for having to cancel the function at the last minuteWe had never anticipated this happeningWe are in the process of refunding all participants, please allow up two weeks to see this credit reflected onto your credit card statement.? This unforeseen situation is not a practice for our companyWe have different race directors for every location & unfortunately at times last minute unfortunate circumstances may ariseWe will be meeting with the city this week & making a decision on returning to your cityIf we do so we will be emailing you all a special code for a free entry for you to join us again.? Once again we sincerely apologize & we appreciate your understanding.? ? Best Regards,The? Ultimate? Wine? Run [redacted] @theultimatewinerun.com

? I am rejecting this response because:This is not due to weather , ? they stated they didn't get enough participants which is their choice whether to hold the event? I advised them that the new date is in June of next year and I'm unable to ace on that dateI have a response from them (the only one I received ) stating my credit will be issued ? (attached) so they've committed to issue it then changed their mind? This has been their business practice on every run they hold? I'm still requesting the credit they promised me in writing

Our company is not a scam we have put on over races just this year alone and we will continue to do soWe have not ignored any of the participants we sent out email to all participants letting them know the event date has changedAlso this information is found on our website on the FAQ page that dates and location are subject to change and there are no refunds, All of our events take place due to permitting, extreme weather may cause dates and venues to change.http://theultimatewinerun.com/faqs/

I am rejecting this response because:I am demanding a refundIf this company cannot provide the service they promised and cancel it less than weeks before it's event they should offer a refundThis is one of SEVERAL events cancelled or "postponed" by this companyWe will pursue legal action if this is not resolvedThis is absolutely a scamJust Google it

We have sent out email stating that the race has not been cancelled it was postponed and we are working on new date for participantsIt states on our website that in some instances we have to reschedule events due to permits, and logisticshttp://theultimatewinerun.com/faqs/

I am rejecting this response because: They did not inform me of this and they have had several runs in different areas and my run was almost a year agoI have not received any information from this group and when I try to contact them via their facebook page I got no answer and blocked from the page! I am not the only one this has happened toAt this point if they can not give me what is owed to me with Lin week I would like a refund for this race

This business is not a scam we have put on over races this year aloneCertain locations issues arise during that time frame with permits and also liquor laws and requires more paperwork and some events have to be postponed or moved to a different venueThis information is all on our website for participants to read below is that linkWe have refunded this participantA scam is when our entire company is taking money and not putting on eventshttp://theultimatewinerun.com/faqs/

? I am rejecting this response because: I've attached the email I received when the event was originally cancelledWe were told that we would receive a refund within weeks and if the even was to be held in the future in our city we would receive a code for FREE entryTheir FAQ page on their website has since been updated to state they do not issue refunds, I am assuming because of the backlash they are receiving for lying to everyone who registeredThis company has lied and stolen money and something needs to be done about it.? Thank you,? [redacted] B

We are not stealing Money we have put on over events this past year it also states information about races being rescheduled on our FAQ so are we no way stealing money from participantshttp://theultimatewinerun.com/faqs/

Thank You for emailing us [redacted] has been refunded also our company is not a scam we have put on over races this year aloneSome locations run into license and permit issuesIt states this on our website faq page We have attached link below.http://theultimatewinerun.com/faqs/

We never canceled our eventThe previous venue posted event was cancelledWe were in disagreement and The Ultimate Wine Run found a new location and still have the same dateOur website states that dates are subject to change and there are no refundsPlease review our website? http://theultimatewinerun.com/faqs/

? I am rejecting this response because: The email cancelling the run made it appear runners would receive the refund AND be offered a new registration IF another date was setThis response indicates the refund is contingent upon a new date being set.?

I am rejecting this response because: I would like a refund instead of another possible date for this run to be rescheduled There is no reason I should not be refunded the moneyI may be unable to participate when the run is rescheduled and I would rather have my money back

We have informed all participants with email in regards to raceAlso all this information is stated on our website for participants. http://theultimatewinerun.com/faqs/