The United Illuminating

Good morning, I checked into this matter.Our records indicate that he moved in on 3/15/and was moved out on 1/25/when another party called for service at *** *** *** *** *** *** I do not see in our records that he called on the dates that he specified in his complaint
I queried his contact number and didn't find anything in our telephone contact system.Unfortunately if he never called to end the service in his name, the Company would have no way to know he was no longer living there and would continue to bill him.If he is disputing his move out date from this location then he would need to prove that he resided elsewhereA faxed lease would sufficeOnce he submits the lease, this can be investigated further.Fax to ***Thanks

Complaint: ***
I am rejecting this response because: My calls were "Aborted" because the system kept repeating back the wrong information everytime I entered my routing/account # in the "Payment Provider" and after an hour of trying... I gave up I also tried this more than twice, proof of which I can obtain from both my phone bills when they arrive. I called twice from my cell and at least that from my home phoneWhy do they only show attempts?
I called the next day and spoke with a representative to ask about the payment provider system. She told me the reason the system wasnt accepting my information was either: A) I am entering the numbers too fast in my cell, which honestly I entered the numbers at a pace. OR B) their system doesnt work with a home phone that works as a speaker phone, which I do have, however it wasnt on speaker when I was making my payment The agent also advised that she "COULD NOT" take my payment over the phone and if I couldnt use the "Payment Provider" I would be required to mail it or pay online. I didnt want to risk my payment not arriving by the shutoff date so I opted to use the online function. The agent was nice enough to guide me through the online payment website and yes I did make my payment online because what other option did I have? Not by the payment provider and surely not by the agent who answered the phone.
I will most certainly try the payment provider system again, however I am thinking the outcome isnt going to be much different unless you are telling me they are going to make improvements to their system to a more phone friendly "convenience pay" option.
Im still sticking to my original plea.......It shouldnt be this hard.....I'm sorry
Sincerely,
Maryanne Perrelli

Complaint: ***
I am rejecting this response because:
I have already paid my bill, so I don't understand how they are going to waive the fee There has not been a deposit in my bank account for the returned check fee amount- although if I am unable to pay online due to it 'not being found' I'm not sure how the company would return that money Also, I re-entered all of my bank info when I decided to try to pay online, and I encountered the same problem as I did last year, hence why I'm now going through the Revdex.com If my account is coded to pay however I wish, then I'm not sure why I have not been able to successfully pay in any other way other than on the phone or in person As I know that I am not the only one who is unsuccessful in paying online, I am further convinced that this is an error or 'glitch' on UI's side, and not on mine
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have already paid my bill, so I don't understand how they are going to waive the fee There has not been a deposit in my bank account for the returned check fee amount- although if I am unable to pay online due to it 'not being found' I'm not sure how the company would return that money Also, I re-entered all of my bank info when I decided to try to pay online, and I encountered the same problem as I did last year, hence why I'm now going through the Revdex.com If my account is coded to pay however I wish, then I'm not sure why I have not been able to successfully pay in any other way other than on the phone or in person As I know that I am not the only one who is unsuccessful in paying online, I am further convinced that this is an error or 'glitch' on UI's side, and not on mine Sincerely,*** ***

The Company understands the concerns raised by customer and thoroughly reviewed the matter. The following are our findings and resolution:
On May 18, 2016, customer contacted the Company and spoke with a Customer Care Center Representative
regarding account in question being reported to the credit bureaus. Customer also informed the representative that she filed for bankruptcy in 2013. Our Customer Care Center Representative explained that the Company did not receive notifcation nor was aware of the bankruptcy. Customer was going to check further and call back. On September 13, 2016, customer contacted the Company and advised that she will fax the bankruptcy documentationOn October 28, 2016, customer called back to check the status of her account & informed the Company that she mailed (not faxed) the documentation to a PO BOX found in our web. The Customer Care Center Representative was unable to confirm receipt of the documentation and referred the matter to our Collections Bankruptcy Administrator whom searched an external on-line web access service and was able to confirm the bankruptcy.
On October 28, 2016, the bankruptcy was processed and the amount of $1,was written off. Account balance is zero
On October 31, 2016, all three credit bureaus were updated to reflect the new status of account. Please be advised that the credit bureaus may take 30-days to update their records. Should customer have any questions and/or further issues of concern regarding this matter, we encourage to please contact the Company at ###-###-####. Thank you

Hello,
I had our telephony analyst investigate *** *** concern. He was able to test the system via voice and phone prompt using her account information to ensure that the process was working as it shouldHe also used the telephone number listed on her account to see if
the process flowed correctly which it did. On 7/she attempted to make a payment through the automated system but both times the call was aborted The system was not experienceing any issues as it was confirmed that customers were able to successfully make a payment over the phoneShe then called the Company this morning at 11:and a representative guided her through the online bill payment processA payment was successfully madeI would recommend that she attempt to make the payment again next month over the phone and report back to me if she still cannot successfully make the payment. This can then be further diagnosed as to where the problem might lieMy direct contact# is ###-###-####. Thanks, ***

Good morning, Sorry for the delayI have reviewed the notes on the account as well as the circumstances surrounding the credit reportingIt appears that autopay was not setup on My Account for the account he is questioningHe is in good standing with his other accounts I
have had all negative reporting removed for account ***I hope this has been helpful. Warm regards, Alison

A supervisor with the Company contacted the customer today and apologized for the delay in rectifying the billing matterThe supervisor assured the customer we are working to correct the billing asap

Good morning,The Review Officer received an email from *** *** yesterday afternoon in regards to this matterI saw the notes that she spoke with a supervisor and responded back to her that if she is not contacted or the matter is not resolved, to contact me directly at ###-###-####.UI
action- *** *** contacted UI yesterday afternoon and spoke at great length with a supervisor named *** *** forwarded her concerns to the Dispatch Manager and they will get back to her in regards to her experience with the evening shift dispatcher.I hope this helped.Warm regards,***

I have looked into this and have requested an update to credit reporting due to
a high true up budgetApparently monthly budget was not enough to cover the
actual monthly usage so a large balance ensued and was reported as an outstanding balancePlease note that that this deletion of
negative reporting is being done as an exception due to the circumstances with the budget true upGoing forward it is very important that the budgeted versus actual energy charge amount is reviewed regularly especially during the high usage summer monthsThis amount can be found at the bottom of the billing statementA letter has been mailed to Ms *** to affirm the updating of the credit reporting for UII hope this helped. Thanks, Alison

Complaint: ***
I am rejecting this response because: I have verified the usage with an electrician. He did not find anything out of the ordinary. I can not imagine using 2000KN off peak for a month. Nothing has changes. I have not changed from year to year.I still feel there is something wrong and I am getting way over changed
Sincerely,
*** ***

I looked into this complaintIt appears that *** *** had contacted the Company in to dispute derrogatory statements on his credit report. At that time the negative reporting was not removed due to valid reporting in from a payment arrangement I have
sent a request for our Collections Department to remove any negative credit reporting from all of his accountsNormally the Company does not remove valid credit reporting, however in this case, there is a long record of on-time payments and also serves as a gesture of good customer courtesy for *** ***. Thanks, *** tel# ###-###-####

Complaint: ***
I am rejecting this response because:
I have verified the usage with an electrician. He did not find anything out of the ordinary. I can not imagine using 2000KN off peak for a month. Nothing has changes. I have not changed from year to yearI still feel there is something wrong and I am getting way over changed
Sincerely,
*** ***

Good morning,
I have looked into thisand verified that the balance of $is legitimate. On 10/23/2013 a payment of $was made which cleared the balance to zeroHowever no other payments were made to this account up to the move out date;
*** *** moved out on 4/4/J have attached a copy of the final bill which show the balance owed. Hope this helped. Regards, Alison

After careful review of the matter, the Company Review Officer ascertained that the amount in question of $should be credited to customer's account. The matter was satisfactorily resolved with customer on 8/6/15. The Company
apologizes for any inconvenience this may have caused our valued customer. It is our goal and committment to continue to provide quality customer service to all our customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find the resolution satisfactory.
Sincerely,
*** ***

The customer has been advised by UI via phone that the credit bureau reporting has been updated that the account is closed and paid in full

Complaint: [redacted]
I am rejecting this response because:Once this matter is either removed from all three credit reports so I can finally be able to move I will close my dispute. Thank you [redacted] 
Sincerely,
[redacted]

Good morning and Happy New Year.
I had our Credit Analyst investigate the matter. It was found that there is no money owing at this time and the analyst corrected Mr. Frimpong's account to reflect this.  Also any derogatory credit reporting has been expunged with all three...

credit bureaus. .  I apologize for the inconvenience. 
Hope this helped.
 
Respectfully,
Alison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I accept this response that all negative reporting by The United Illuminating Company is removed from all three credit reporting bureaus as soon as possible . thank you to the Revdex.com and United Illuminating. 
Sincerely,
Luisa F[redacted] B[redacted]