The United Illuminating

Balance due of $133.55 from closed account number [redacted] has been transferred to active account number [redacted]. The next bill for the active account will be mailed out on/about 10/12/17. The Company cannot grant a refund to the customer for the balance owed. However, the...

customer can contact the Company when he receives the October bill to request a payment arrangement on the account.

Good morning, Mr. [redacted] had called UI in regards to a water tank not producing hot water back in the late Fall. The water heater was ultimately replaced on 1/12/2017. He contacted the Company again to claim that he still had no hot water. The Company went out again on 1/19/2017 and...

replaced the top and bottom thermostats on the new tank.  Called UI and stated he still had no hot water, so on 1/20/2017 a plumber from [redacted] (whom owns the water heater) went out and identified that the tank was heating but the cold water constantly runs. Mr. [redacted] stated that he would be meeting with the building owner to discuss. This appears to be an internal plumbing issue that needs to be addressed by the property owner. 
Also meter was tested on 10/10/2016 and tested accurate. New meter installed but daily usage remains fairly high. Customer heats with electric baseboard heaters per Vision Apppraisal. Electric heating is expensive. Also Mr. [redacted] should apply for energy assistance to see if he is qualified. I responded as well to the [redacted] complaint.  Hope this helped. 
Thanks,
Alison

Hello, I have requested that all derogatory credit be removed for the two accounts. He had spoken with a supervisor who advised him of this on 6/30.
Mr. [redacted] should be all set.

Good afternoon,I have forwarded this to supervision in the UI contact center. Someone will be contacting [redacted] in regards to his concerns. Thank you, Alison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Timothy S[redacted]

The following is a listing of invoice amounts and
corresponding billing periods, along with payments made:
10-21-15 invoice for billing period 9-18-15 through
10-19-15. $105.44 new charges due 11-18-15. This invoice was due 11-18-15;
$105.44 payment posted to the account on...

11-20-15).
11-19-15 invoice for billing period 10-20-15 through
11-17-15. $209.94 due 12-17-15 (105.44 past due + 103.22 new charges + 1.28
late payment charge = $209.94)
12-21-15 invoice for billing period 11-18-15 through
12-17-15. $214.67 due 1-19-16 (104.50 past due + 108.79 new charges + 1.38 late
payment charge = $214.67). This invoice was due 1-19-15; $214.67 payment posted
to the account on 1-21-16)
1-20-16 invoice for billing period 12-18-15 through 1-18-16.
$343.95 due 2-17-16 (214.67 past due + 126.63 new charges + 2.65 late payment
charge = $343.95)
2-18-16 invoice for billing period 1-19-16 through 2-16-16.
$251.42 due 3-17-16 (129.28 past due + 120.61 new charges + 1.53 late payment
charge + $251.42)
 
The customer’s payments did not post to the account by the due date on
the invoice; therefore, being carried over into the next month’s invoice. It is
important to note that payments sent via U.S. Mail should allow 7 business days
to post to the account and payments via phone or at a UI local authorized
payment location take two business days to post to the account.
 
The customer spoke with the Company on 1-23-16 and the
balance owed at that time was $129.28 (from the 1-20-16 invoice $126.63 new
charges + 2.65 late payment charge). A new invoice later generated on 2-18-16.
 
The total balance due as of this date, 2-24-16, is $251.42
with a due date of 3-17-16.

Complaint: [redacted]
I am rejecting this response because:I did exactly what was suggested by the Customer server person and NOTHING was found out of the ordinary.  The electrician stated he cannot understand how they could charge me so much.  He feels tha ti am being over changed somehow.I still feel that it has to do with the programming at UI.  I am not receiving the correct amount of credit for Solar.  I am going to fight this until I get a right answer
Sincerely,
[redacted]

I will have a supervisor contact him today at his daytime telephone # to discuss his concerns about customer service and the website. Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I will close my UI account I will live without utilities Thank you 
Sincerely,
[redacted]

Thank you for the expeditious response and satisfactory resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
United Illuminating: 
Thank you so much for cooperating with me and understanding my situations and request.
Sincerely,
[redacted]

Good morning,
 
I have reviewed this account. I can accept $500.00 to have the service restored. As an exception this one time, I will okay the arrangement of $340.00 monthly on the Company match program. It is critcal that this arrangment be kept as this is with the Collections...

attornies at this time. I will note the account that he will pay the $500.00 asap and ok to be placed back on the program. He will need to provide hardship documentations as this is a criteria for the program.Please have him call the Company with payment receipt for reconnection of service.
 
Hope this helped
 
Sincerely,
Alison

I have already done this last week as well as complained to all 3 credit bureaus. I have heard nothing from United Illuminating regarding this issue and if this is not resolved...

properly and either they remove late payments or remove themselves from all 3 credit bureaus I will seek legal representation and action. They are the only negative on my credit report and are making it so my credit is taking such a hit from them we can not move or buy a home
Complaint [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I checked my credit report and it no longer appears to show a delinquent payment, or that any accounts with United Illuminating Company is still open.
Sincerely,
[redacted]
P.S. I wanted to also express my gratitude at the swift and professional way in which The Revdex.com handled my issue with United Illuminating Company. Revdex.com not only listened to my concerns, but made sure that they were resolved, thank you so much very much. It's good to know that consumers have such an avenue at their disposal when it comes to matters such as these.

Good morning, I have looked into this. and verified that the balance of $537.06 is legitimate.  On  10/23/2013  a payment of $446.75 was made which cleared the balance to zero. However no other payments were made to this account up to the move out date;  [redacted] moved...

out on 4/4/2014. J have attached a copy of the final bill which show the balance owed.   Hope this helped.     Regards, Alison

The following is a listing of invoice amounts and
corresponding billing periods, along with payments made:

class="MsoNormal">10-21-15 invoice for billing period 9-18-15 through
10-19-15. $105.44 new charges due 11-18-15. This invoice was due 11-18-15;
$105.44 payment posted to the account on 11-20-15).
11-19-15 invoice for billing period 10-20-15 through
11-17-15. $209.94 due 12-17-15 (105.44 past due + 103.22 new charges + 1.28
late payment charge = $209.94)
12-21-15 invoice for billing period 11-18-15 through
12-17-15. $214.67 due 1-19-16 (104.50 past due + 108.79 new charges + 1.38 late
payment charge = $214.67). This invoice was due 1-19-15; $214.67 payment posted
to the account on 1-21-16)
1-20-16 invoice for billing period 12-18-15 through 1-18-16.
$343.95 due 2-17-16 (214.67 past due + 126.63 new charges + 2.65 late payment
charge = $343.95)
2-18-16 invoice for billing period 1-19-16 through 2-16-16.
$251.42 due 3-17-16 (129.28 past due + 120.61 new charges + 1.53 late payment
charge + $251.42)
 
The customer’s payments did not post to the account by the due date on
the invoice; therefore, being carried over into the next month’s invoice. It is
important to note that payments sent via U.S. Mail should allow 7 business days
to post to the account and payments via phone or at a UI local authorized
payment location take two business days to post to the account.
 
The customer spoke with the Company on 1-23-16 and the
balance owed at that time was $129.28 (from the 1-20-16 invoice $126.63 new
charges + 2.65 late payment charge). A new invoice later generated on 2-18-16.
 
The total balance due as of this date, 2-24-16, is $251.42
with a due date of 3-17-16.

Good Morning,The Company tested his meter on 8/9/2016 and it tested fine under PURA regulation. The obligation of the Company is to ensure that its equipment is working properly which it was deemed to be. The Company cannot determine what equipment in his home is drawing the usage. At this time I cannot provide any further explanation or resolution as to what is causing the high bills. If he still disputes the Company decision he can appeal to PURA (Public Utilities Regulatory Authority) at ###-###-####.   Thanks.Alison

Good morning, I have reviewed this account. I can accept $500.00 to have the service restored. As an exception this one time, I will okay the arrangement of $340.00 monthly on the Company match program. It is critcal that this arrangment be kept as this is with the Collections attornies at this...

time. I will note the account that he will pay the $500.00 asap and ok to be placed back on the program. He will need to provide hardship documentations as this is a criteria for the program.Please have him call the Company with payment receipt for reconnection of service.  Hope this helped Sincerely,Alison

Unfortunately, as mentioned previously, without a copy of the credit report and proper account information, the Company cannot validate the claim nor make any corrections/updates to the credit reporting, if necessary. 
Our records do not show a closed or open UI account under the name and address of the person submitting the claim, therefore, the Company cannot take any further action in the matter.