The United Illuminating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have sent a request to have a manager contact this customer. Once resolution is known I will provide a response. Thank you.

Good Morning,
The Company tested his meter on 8/9/2016 and it tested fine under PURA regulation. The obligation of the Company is to ensure that its equipment is working properly which it was deemed to be. The Company cannot determine what equipment in his home is drawing the usage. At this time I cannot provide any further explanation or resolution as to what is causing the high bills.
If he still disputes the Company decision he can appeal to PURA (Public Utilities Regulatory Authority) at ###-###-####. 
 
Thanks.
Alison

I am have contacted UI several times about inaccuracies in a report of late payment that UI made to several credit bureaus. Each time I called, I was told that someone in the Credit Reporting Department would handle my complaint, but the customer service representative refused to connect me with that Department. I would like to speak to somebody in that Department by phone. I am more than willing to provide all supporting documentation by email.

Review: A UI account is listed on my credit. I called for the last two years to resolve this and each time they tell me I don't have an account under my social nor my name. Therefore I don't know why it's on my credit report. UI keeps telling me I don't have any account and I want it removed. I have not opened a credit account and want to clear my name. It is [redacted] ss# [redacted] .Desired Settlement: I want this item roved from my credit report.

Business

Response:

1/12/2015 - The UI Company takes credit reporting matters very seriously and appreciates the cooperation of the customer in providing additional information necessary in order to fully investigate and promptly resolve the matter. Our records found no match of the name and address provided. Please contact the Company at ###-###-#### and provide the following information: Account name with UI, address, UI Account#, date reported to the bureaus, and most importantly, a copy of the credit report. Thank you very much and looking forward to a speedy resolution.

Consumer

Response:

Review:[redacted]

I am rejecting this response because: you are asking for an account number and I don't have one. I have given the info on the credit report by calling and they tell me it's nothing and I don't know how to resolve it. I know I don't have an account but for years UI has been posting negatively on me. So what do I do?

Sincerely,

Review: United Illuminating has shut my power off while my wife is home alone with 3 children and no source of heat or light. I have been paying United illuminating thousands of dollars for the past 5 years of being a homeowner until a payment gets missed or there computer system is down.

This is an emergency and should be handled immediately.

The attorney that represents them is asking for $1,100.00 which I cannot pay until Friday the26th or Saturday the 27th.Desired Settlement: Resumed payment plan agreement of $340 a month.

Business

Response:

Good morning, I have reviewed this account. I can accept $500.00 to have the service restored. As an exception this one time, I will okay the arrangement of $340.00 monthly on the Company match program. It is critcal that this arrangment be kept as this is with the Collections attornies at this time. I will note the account that he will pay the $500.00 asap and ok to be placed back on the program. He will need to provide hardship documentations as this is a criteria for the program.Please have him call the Company with payment receipt for reconnection of service. Hope this helped Sincerely,Alison

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On July 30, 2013 a note was left on my front door that the UI company wanted access to my home for a "meter upgrade and for a safety inspection." I live in an older home with three floors, and have lived in my home for 29 and 1/2 years. The meters were last upgraded by the UI company about 10 to 15 years ago so they could read the meters from outside the house with a scanner. No other homes on my street got a notice that they needed new meters or a safety inspection, so why was my home singled out as needing this "inspection" when I have lived in the home for 29 and 1/2 years, paid my bills on time, and never had any problems or issues. So on September 10th I made an appointment to have the UI company come into my home so they could do the upgrade they requested. A supervisor [redacted], and a UI worker came into my home, made accusations that we where stealing electricity (the locks where still on the meters they installed 10-15 years ago), that the third floor was illegal and turned the power off to the third floor which is the floor that my daughter lives on. What gives him the right to make accusations and accuse honest customers of doing dishonest things. The electricity has been off for a week and a town inspector had to come and look at the wiring. The wiring is the same as it was when we bought the house 29 and 1/2 years ago and if there was a problem when we bought the house why was it not addressed then.It was 80 degrees last week and my daughter cannot live on her floor because it is 90 degrees with no air conditioning since there is no electricity. It seems for some reason my home was singled out because we are conservative with how we use electricity. Just because it is a three floor house, I rarely use the dryer, I turn lights off when not in use, and the first floor is occupied by my parents in the winter and doesn't utilize much electricity in the summer, and I was away for a month during the summer so electricity was conserved. I am appalled by the treatment from the UI.Desired Settlement: The electricity turned back on one the third floor of my house immediately and an apology for making false accusations to honest consumers and customers

Business

Response:

In response to this complaint we would need to discuss the account only with the customer of record. Ms. [redacted] is not the customer of record.

Thanks,

Review: In early Sept I received an invoice from UI indicating 9/08/15 as the payment due date. The week prior, I was out of town at a conference. When I returned to my apartment, I found that the power had been disconnected. The building's maintenance manager checked the utilities meters and confirmed that UI had disconnected me on 9/03/15 (six days before payment was due).

I returned home on 9/06/15 (the Sunday of the Labor Day weekend), so UI's office was closed. But I was able to get a hold of someone at the UI emergency desk. He advised me to pay by phone and that the system would automatically reconnect me. I tried that - repeatedly - but the system was on some kind of auto-loop. No matter what I entered, it said that there had been an error and I should speak to a customer service representative (which was not possible because the office was closed). Eventually I called the UI emergency line again and the same man I spoke to earlier said he would check out the phone system. He called me back to say that, yes, there was a problem and it would not be possible to pay by phone (or do anything in the phone system) until someone came into the office two days later, after the holiday. I told him that I was still two days before the payment date on the bill and - with a magic flip of a switch somewhere - he reconnected me.

On Tues 9/08/15 I called UI and (after a 45min wait) spoke to a customer service rep and then a supervisor in the billing department. I explained the facts: (a) that the most recent notice I had received stated that my due date was 9/08/15; (b) that my power had been disconnected six days before this date; (c) that Connecticut law requires utility providers to give notice prior to disconnecting power; (d) that before the due date I had tried, repeatedly, to set up an online account (error, error, error every time); and (e) that before the due date I tried, repeatedly, to use the phone system to pay (errors, and UI can ask Bob at the emergency line to confirm this). The agent was no help, but the supervisor was at least somewhat sympathetic. Yes, she agreed, UI has had problems with its online and telephone payment systems. Yes, she has heard this complaint from other people previously. And no, unfortunately, UI agents cannot accept payment directly. Customers must send a check, show up at a UI office with cash, or call a third party to pay by credit card (and pay a 'convenience fee' for choosing this option). The supervisor noted my details and said she would put me in touch with someone in the Claims department. That was a week ago and I've heard nothing.

As soon as I hung up the phone, I called the third party that processes UI payments and

paid the entire amount due. That was 9/08/15, the due date.

So, to review: UI cut my power with no notice, six days before the payment due date stated on my bill. Nowhere on that bill does it indicate that I might lose power six days before payment is due. And I received no other communication (email, phone call, letter in the mail) from UI. Connecticut law makes clear that utility companies can disconnect without notice only in the event of an emergency. There was no such emergency: the lights of my building were on; it was just my apartment that was without power. I'm not sure why this happened: maybe someone at UI read the date wrong or disconnected the wrong apartment. Or maybe there was a computer glitch somewhere.Desired Settlement: I would like two things for myself and one for all UI customers.

For me:

1. Since UI disconnected my power six days before my payment due date, it seems fair that UI refund the $23.03 'reconnect charge' that's on the bill that arrived yesterday.

2. And since UI disconnected my power before my payment due date and provided no notice that it planned to disconnect me, I think it's also fair that UI pay for the food that went bad sitting in a refrigerator with no power. A conservative estimate is $200. That's not taking into account the time I spent cleaning the fridge.

For my fellow UI sufferers, I ask only this:

Please UI, step into the modern world. Customers should be able to receive a monthly email with their bill, with a link that says "click here to pay." Then, in about 30 seconds, we would pay the bill and be on with our day. And for those who want an even easier option, UI could simply auto-bill a credit card, much like internet service providers do. It's really not difficult, and it's been the default for many businesses for some time now. Please end the excuses. No more "oh, the telephone system isn't working" or "hmm, more problems with online accounts" or "gosh, credit cards are too complicated for us." There are consulting firms that specialize in helping companies update their billing practices. It's time to call one of these firms and get to work. The 21st century is a marvelous thing: come join us here.

Business

Response:

I reviewed his account. I also reviewed the complaint. As he has several concerns with UI and its processes, I have requested that a supervisor contact him at the number in the system to discuss and resolve. Thanks, Alison

Review: To Whom It May Concern,

I originally reached out to UI via email [redacted] on October 16th, 2015 regarding an apparent discrepancy I had noticed on my credit reports (between E[redacted] for an account I had closed in September 2012. On [redacted] it said that the account was closed, with no payments due. However, on the [redacted] report, this same account is not only said to be open, but that there is a $230 payment due that is now 120 - 149 days past due.

I chose email as the mode of contact, as I am currently out of the country, and so it was more convenient for me, especially with the 10 hour difference. Furthermore, I had had success with this form of communication, when I first emailed them on September 29th, 2012 asking to have the account in question closed. I received a response on October 5th, 2012, stating that my account had been closed.

After failing to receive any response when I emailed on October 16th, 2015, I sent a follow-up email on October 28th, and then again on November 11th; still with no response. I eventually reached out to UI by phone on December 18th, and spoke to a representative regarding my issue.

She ([redacted] explained to me that there was nothing she could do, as it was too far back. She did say that from her end, it looked like a final bill of $125 was sent out after I had closed my account. I had moved by then, and even though I had my mail forwarded to my new address, I never received that bill. I explained that to Natalie, but she said that was not on UI as they had sent it out. I asked why I wasn't contacted, and she said that since the account was closed, UI was no longer going to contact me as they had done before. She then advised me to send a fax to UI using the number ###-###-#### with a copy of my credit reports, that showed the differences, in addition to reaching out to the Credit Bureau to dispute my report. She stated that when sending the fax, I needed to be sure to include my name, account number, address of the account, and put to her attention; pointing out that even though it wouldn't necessarily go to her, it would help get it to someone, as opposed to getting lost in a pile of papers.

She further explained that I would need to call and follow up with UI to make sure they had received my fax. It was during this part of the conversation, when I explained to her that due to me being out of the country, this might be difficult. I wanted to see if it would be possible to communicate via email, and she said yes. She said I just needed to be sure to include that on my fax. At first she was helpful, but as the conversation progressed, she began to get irritable and tried to rush me off the phone. With that said, I originally had written the fax number for UI down wrong, and so was only able to send a fax to [redacted], which was sent on December 22nd by my sister (as again, I am out of the country). She sent me a copy of the confirmation, to show that the fax had been sent - it was 23rd on my side. Once she relayed to me that the fax to UI didn't go through, I reached out to them, and explained the situation.

This representative was more understanding of my situation, and in addition to giving me the correct fax number, also gave me an email address ([redacted] that I could use to email copies of the credit report to. She was definitely more helpful, and I went ahead and emailed UI on December 23rd, using the email address that was provided. I didn't hear anything from UI (once again), even though I asked in the email for a reply back, just so I would have confirmation that the email had been received.

On December 29th, my sister was able to go to [redacted] and send the fax to UI using the correct fax number. After failing to receive any email as confirmation, even though I had asked to be contacted by email (as advised by Natalie - the first representative), I went ahead and reached out to UI via phone once again on December 31st.

I spoke with Therese, explaining the basics of my situation. I then explained that I was following up on both my email and fax, to see if they had been received. She asked me which fax number I had faxed it to, and I explained that I didn't have it on hand, but that it had originally been wrong. I told her it was [redacted] but she wasn't helpful, just telling me she needed the fax number. I was finally able to look it up on the confirmation page and let her know. After checking, she stated that she was unable to find any fax or email. She then proceeded to tell me that I should just let the Credit Bureau handle it, and that I didn't need to send anything to UI again. At one point, she appeared to suggest that I may not have sent it, but I explained that my sister had not only sent it, but had also sent me a copy of the fax confirmation. I was disappointed when she suggested that, and even offered to send a copy of the fax confirmation to UI. In addition, she pointed out that I needed to be sure to include my name, account number and address of account, and I explained that all of that had been done, as originally advised by Natalie. Basically, ut seemed as if she was suggesting that the fault was mine and not UI's.

This just added to my frustration with the whole situation, in addition to being confused by her advice, as her colleague ([redacted] had told me that nothing could be done unless I sent copies of my credit report (concerning the UI account in question) to UI. Now, here I was, being told otherwise. In addition, when I mentioned that I would be reaching out to the Better Bureau, just because I was dissatisfied with how things were being handled, I was told that I was getting ahead of myself, and that I should just wait for the Credit Bureau to sort things out. I explained to her that the reason I was doing so was because of the amount of times I have reached out to UI, in addition to how far back I first reached out regarding this situation. A customer should not have to reach out to a well-established business that many times (getting no response each time), and then end up being inadvertently blamed for that said bushiness's errors.

My whole issue with this situation is that, not only have I tried to reach out to UI since October to try and resolve this, or at least be pointed in the right direction, but I am being told different things.

I would really like UI to resolve this situation, and hopefully the representatives will try to be more helpful (like the second representative I dealt with), and less argumentative.Desired Settlement: In all honesty, I feel that should it show that indeed there was a final payment due, I should be responsible for the original amount of $125 that was quoted to me by Natalie, and not $230 as a result of it being late. In addition to this, I would like the late payment on my credit report to be adjusted accordingly.

Business

Response:

Good morning and Happy New Year.I had our Credit Analyst investigate the matter. It was found that there is no money owing at this time and the analyst corrected Mr. Frimpong's account to reflect this. Also any derogatory credit reporting has been expunged with all three credit bureaus. . I apologize for the inconvenience. Hope this helped. Respectfully,Alison

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I checked my credit report and it no longer appears to show a delinquent payment, or that any accounts with United Illuminating Company is still open.

Sincerely,

Review: First I would like to say that I am not reporting the [redacted] office. I am placing a complaint about UI's "payment provider system" as a whole. I selected [redacted] because I am part of the [redacted] county. The bill actually comes from [redacted]. As I write this complaint to you I have spent well over an hour trying to pay my bill using the payment provider system. I have this trouble EVERYTIME I use this method of payment. The "convenience" pay method I thought was set up for people with a busy lifestyles. I am not a fan of paying my bill online due to the world of fraud. I will generally mail my bill for the most part, however when the bill is late, which sadly is often, I am forced to use this method, which would be awesome if it worked! I work 12 hour days and making it to a payment agent is vertually impossible. Despite the fact my bill is usually late, this scenario would still exist even for someone who pays there bill on time. This is my complaint. There payment provider system is set up so you "cannot" pay your bill. "WHENEVER" I use the payment provider system and by some miracle above I make it to the next step where it does ask me for my banking information, it aways tells me the numbers I entered for my routing/account number are invalid. The system repeats the numbers back and they are never what I entered. This is NOT because I am entering the wrong information. At first I thought maybe the system was not compatible with certain cell phones, however I have tried this with my regular house phone as well and still run into the same frustrating scenario.I pay all my bills by automated system with other companies and I "NEVER" have this problem. I know how to enter numbers into a phone, I know my routing and account number as I have had the same account for 20 years if not longer. It should not be this hard to pay a bill that I had to resort to placing a complaint with the Revdex.com. This is a cry out for them to change or update their system.Desired Settlement: I would like a response to this claim. It is also a plea for the many people who have probably gotten their service turned off as a result of this poor "Payment Provider System" or "Convenience Pay" process which is defective.The bill reads there is a "convenience fee" to use this service, however there is no convenience in process at all. Its the "Wish Service". You wish you could use the service so you can pay your bill.Again a cry out for them to change or update their system.

Business

Response:

Hello,

I had our telephony analyst investigate [redacted] concern. He was able to test the system via voice and phone prompt using her account information to ensure that the process was working as it should. He also used the telephone number listed on her account to see if the process flowed correctly which it did. On 7/20 she attempted to make a payment through the automated system but both times the call was aborted. The system was not experienceing any issues as it was confirmed that 159 customers were able to successfully make a payment over the phone. She then called the Company this morning at 11:45 and a representative guided her through the online bill payment process. A payment was successfully made. I would recommend that she attempt to make the payment again next month over the phone and report back to me if she still cannot successfully make the payment. This can then be further diagnosed as to where the problem might lie. My direct contact# is ###-###-####. Thanks, [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My calls were "Aborted" because the system kept repeating back the wrong information everytime I entered my routing/account # in the "Payment Provider" and after an hour of trying... I gave up. I also tried this more than twice, proof of which I can obtain from both my phone bills when they arrive. I called twice from my cell and at least that from my home phone. Why do they only show 2 attempts?

I called the next day and spoke with a representative to ask about the payment provider system. She told me the reason the system wasnt accepting my information was either: A) I am entering the numbers too fast in my cell, which honestly I entered the numbers at a normal pace. OR B) their system doesnt work with a home phone that works as a speaker phone, which I do have, however it wasnt on speaker when I was making my payment. The agent also advised that she "COULD NOT" take my payment over the phone and if I couldnt use the "Payment Provider" I would be required to mail it or pay online. I didnt want to risk my payment not arriving by the shutoff date so I opted to use the online function. The agent was nice enough to guide me through the online payment website and yes I did make my payment online because what other option did I have? Not by the payment provider and surely not by the agent who answered the phone.

I will most certainly try the payment provider system again, however I am thinking the outcome isnt going to be much different unless you are telling me they are going to make improvements to their system to a more phone friendly "convenience pay" option.

Im still sticking to my original plea.......It shouldnt be this hard.....I'm sorry.

Sincerely,

Maryanne Perrelli

Business

Response:

Hello, I have responded with information that I received from our analyst after he investigated the complaint and could not find the source or reason that your payment attempts were not successful. I will forward your feedback to the director of customer service and the telephony analyst so they are aware of what you experienced. If you make the payment and experience the same issue again please call me and it can be looked into real time. My contact # is ###-###-####. Thanks and look forward to trying to resolve the matter with you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I received a bill from the ui stating that I owed 240 which I paid 140 of that bill on july 9 leaving a balance of 100 dollars now I received a bill stating that I owe 634.98 with a back balance of 307.77 the other bill never said that. I called the ui and they said they have no record of a bill saying I owe 240 and asked if I had that bill. I gave it to the person when I paid the 140 so I no longer have a copy of that bill. This is ridiculous if I owed that much money it should have been on the previous bill. Now I have a shut off notice for August 6 . I find it hard to believe that I used that much electricity and did not know I owed that much money. I would like to see this situation rectified I am a single mother raising three kids cannot afford to be paying money that I don't owe and was not aware of to begin with .

Desired Settlement: DesiredSettlementID: Refund

Would like a credit on my bill for that money since it was not stated that I had a back balance and all I owed according to the ui is 240 not 634 dollars

Business

Response:

Business Response /* (1000, 5, 2013/07/31) */

I have checked into this and here are my findings.

The billing invoice from 5/14/2013-6/12/2013 had a previous charge of $540.41 and a $300.00 payment was made on 5/30/2013. After this payment was applied there was a $240.41 balance still owing. Then the new charges for that month were $207.36. This totals $447.77.

The billing invoice from 6/13/2013-7/14/2013 had $447.77 as a carry over balance with new charges of $327.21. A payment of $140.00 was applied on 7/9/2013 bringing the balance to $634.98. That being said, the billing is correct and no credit is warranted.

Also her alternate supplier Choice Energy is charging .99 cents per kwhr which is too high. She should look into changing to another supplier.

The account is noted that she was requested to make a payment on 8/9/2013. She should call and request a supervisor to assist in working out an equitable and fair payment arrangement. Thanks

Review: Automated collections recording began calling my work phone number when account was only seven days past due. Asked to stop, but UI continued to call.

I spoke to two different representatives at UI and asked that they stop calling my work phone number. March 18th - My account was only seven days past due when UI started calling and I had already made an online payment earlier that morning. On hold for 43 minutes - The first rep - Christina - she explained that there was no payment posted to my account so the automated system would contine to call. I told her that I received an email from UI stating that my payment was received. She could not locate it. March 19th - Called UI and was on hold for 38 minutes. Spoke to [redacted]. I explained to [redacted] that I received more automated calls on my work phone and that I made a payment online the day before. I needed the calls to my work phone to STOP. She said the automated system would continue to call until the payment posted (she did find the payment that I made the day before). She noted the account and added a different phone number. I am hoping that the calls stop now - my office is directly next to my boss' and I do not want to jeopardize my job by getting personal phone calls.Desired Settlement: Stop calling my work phone number. Hire more staff so hold times are not in excess of 30 minutes. Don't call unless the account is more than 15 days past due or send me a letter / paper statement instead.

Business

Response:

Business Response /* (1000, 5, 2013/03/22) */

Mr. [redacted] called in an outage on 10/3/12. At that time the contact information was changed to XXX-XXX-XXXX. This is why any calls UI placed were made to this number. 3/20/2013 -UI CSR changed the number to XXX-XXX-XXXX. Unfortunately Revdex.com does not gaurantee customer privacy so I have x'd out the last four digits for this reason. No future calls will be made to the former telephone number.

Review: I have always paid online for my electric bill. I began having difficulties with UI's login in early fall and wrote to the company through email. They replied that they were working on the difficulties with [redacted]) users. From that point on, I had to write an email and ask for my balance every month, since UI told me in their email that the only way I could get a bill through the mail was to cancel my online account, even though I couldn't get onto it. I eventually went on a friend's PC, paid my bill in December online, and afterwards candled my online account so that UI would start sending bills in January. In early January, after not receiving a bill, I emailed UI once again and found out that the December bill had been canceled, since I had canceled my online account. They never notified me, and more importantly, they never sent me a bill, even though I canceled my online account. I then called UI on phone, and they told me that they would send me a written bill, which I did receive. I immediately sent in the bill for December and January, but then received a shut off notice two days later (mail crossed paths). To say the least, I am exasperated. I have been diligent about paying bills on time. I do not want my credit rating affected negatively by something that I don't believe, in good faith, I have neglected.Desired Settlement: I would like my late fee canceled. I would like a monthly bill in the mail, beginning immediately. I do not want a missing payment on my utilities' record. I do not want my credit rating affected. I would like a written response from United Illuminating.

Business

Response:

I will be contacting the customer. I will provide a response when this is completed. Thanks, Alison

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Frank Minichiello

Review: I'ved called several times to inform the company that where their billing too I haven't lived their for two years and I'm still being charged for it . I let the landlord know as well that I do not reside their and haven't been their in such period of time . I let them know I wasn't living to where their billing and they continue to charge me . Better yet I haven't lived in the state and they continue to charge .Desired Settlement: I'm being charged for something that I have not done. And I would like for it to be taken off collections and off my credit

Business

Response:

Good morning, I checked into this matter.Our records indicate that he moved in on 3/15/2013 and was moved out on 1/25/2015 when another party called for service at [redacted] I do not see in our records that he called on the dates that he specified in his complaint. I queried his contact number and didn't find anything in our telephone contact system.Unfortunately if he never called to end the service in his name, the Company would have no way to know he was no longer living there and would continue to bill him.If he is disputing his move out date from this location then he would need to prove that he resided elsewhere. A faxed lease would suffice. Once he submits the lease, this can be investigated further.Fax to [redacted]Thanks

Review: I am on budget billing with United Illuminating, for which they establish the amount I need to pay. I received from my credit monitoring program a notice that UI reported me for being 120 days late. I have a record of all my payments. I have never had a negative on my credit report. A reporting of 120 days late had a serious negative effect on my [redacted] credit rating score. I have a son in college and my credit is of great importance. I called the UI company. I was told on a recorded line that theres nothing I could do except fax a credit dispute to the UI and a fax number was provided. She reported there is no phone number for me to call. In review of my account she stated "this is confusing". She also stated I should have never paid $129 per month on a budget plan as that the number is to low. My budget amount has changed from time to time.I shared that the figure is established by the UI and not my self. Each month my bill noted the budget amount to be paid. This month it noted past due balance. I assume I always have a balance as that I am on a budget plan. I am asking for goodwill to remove the 120 late notice with the credit bureaus. My balance is paid in full.Desired Settlement: Remove 120 late notices from my credit report, please.

Business

Response:

I have looked into this and have requested an update to credit reporting due to

a high true up budget. Apparently monthly budget was not enough to cover the

actual monthly usage so a large balance ensued and was reported as an outstanding balance. Please note that that this deletion of negative reporting is being done as an exception due to the circumstances with the budget true up. Going forward it is very important that the budgeted versus actual energy charge amount is reviewed regularly especially during the high usage summer months. This amount can be found at the bottom of the billing statement. A letter has been mailed to Ms [redacted] to affirm the updating of the credit reporting for UI. I hope this helped. Thanks, Alison

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I accept this response that all negative reporting by The United Illuminating Company is removed from all three credit reporting bureaus as soon as possible . thank you to the Revdex.com and United Illuminating.

Sincerely,

Luisa F[redacted]

Review: My credit score is showing a collection for a bill. I have not had ** in 4-5 years and closed out the account and was paid to date at the time. I have received no additional bills phone calls etc. I now can other mortgages etc because of this and when I call or email I get no response. I have sent 4 emails in the last week alone all unanswered and when I call I sit on hold for hours.Desired Settlement: Remove the amount in collections and notify my credit

Business

Response:

Good morning, I have reviewed this complaint. Before any further review can take place, a copy of her credit report is needed. She needs to send only the page where ** is reporting her. Please have her fax it to the attention of [redacted] at [redacted]. She will investigate and followup with Ms. [redacted]. Please have her provide her address and contact information on the fax. While it may not apply in this case, under normal circumstances it can take up to 30 days for credit reporting investigations to be completed. Also due to the end of the hardship season, the call volume may be greater at this time. Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: When we received service we were mandated to put $825.00 and it would be returned to us after one year. It has been over a year (in July,2013) and evertime we call we get the run around. I last left now two messages to their so call Supervisor who has not returned my call. I also told then that holding on to someone's money is considered larceny by the law. I want our money back as agreed.Desired Settlement: They returned our money back with interest for the additional 4 more months.

Business

Response:

Please provide UI account number so that we can investigate this further. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

They have agreed to give back our deposit with interest. Thank you so much

Sincerely,

Laura Rasuk

Review: I called and asked a representative to explain why the bill at 294 Foxon Blvd New Haven, CT continue to go up month over month and I was told it was due to usage. In 1 month the bill went up over 70.96. Nothing has changed in the store all power has been closely monitored.The women "[redacted]" that answered said they would send someone to check the meter which is fine when I asked when I should follow up she told me to call back everyday that she could not give me a time frame. As a business owner time is money its ridiculous to call back daily to resolve an issue. I asked to speak to a supervisor waited over 20 minutes and was then disconnected. All I want is someone to explain the billing process. Usage has not changed and the bill is not showing an increase in the actual charge. In May the bill was 233.03, June 244.39, July 273.70, and the August bill is 344.66 - A simple explanation of why the bill continues to raise when all power is being monitored is a reasonable request. The customer service associate was rude and made no effort to review the bill. The fact that there is no other option for my location to get electricity from is the reason they are treating customers as if they are disposable.

Product_Or_Service: electricity

Account_Number: XXX-XXXXXXX-XXXX

Desired Settlement: DesiredSettlementID: Refund

I would like the meter checked if the results find the meter to be faulty I would like at least 6 months of back bills to be reviewed for over payment and a credit to be applied to the account. If the meter is correct I would like someone to review the billing as it appears that some services are charged twice and some statements are much more detailed than others. All I am asking for is an explanation and clarification. Are these bills an estimate or actual readings.

Business

Response:

Business Response /* (1000, 5, 2013/07/12) */

I have checked this account and the representative notes. Over the past several months the Company has tried at great length to assist this customer with billing concerns. Back in May 2013, two reps spoke with him about his billing concerns, one of them being a high billing specialist; she tried to offer him advice regarding rates and alternate suppliers but he continued to cut her off and hung up on her.

A meter test is scheduled for today. It is important to note that if his meter tests within the guidelines of PURA then the billing is accurate with no adjustments to be made.

I will also have a supervisor call him again to discuss his billing concerns.

Thanks

Review: I have contacted ** and I have been given the runaround on why they have taken $124.32 from my credit balance. I have been told it was because of my budget billing amount changed, it was an ap invoice and it was because of a supplier change. I have paid ** every month in my bill and I cannot understand why all of a sudden I owe them additional monies. on my previous bill I had a credit balance of ($261.06) then I made a payment in the amount of ($233.62)that leaves a credit balance of ($494.68) subtract the new charges of $281.75 which would leave a credit balance of $212.93 but ** took a charge of $124.32 which leaves a credit balance of ($88.61)on my latest bill. I want my money back my balance should be (212.93) not ($88.61). I am sick of calling ** and being transferred and hung up on and never receiving a call back. I want my money back and my account to show the correct balance as credit of $212.93.Desired Settlement: I want the $124.32 that was taken out of my credit replaced and the correct balance showing in my account as a credit of $212.93.

Business

Response:

After careful review of the matter, the Company Review Officer ascertained that the amount in question of $124.32 should be credited to customer's account. The matter was satisfactorily resolved with customer on 8/6/15. The Company apologizes for any inconvenience this may have caused our valued customer. It is our goal and committment to continue to provide quality customer service to all our customers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,