The Violet Vixen

Placed order 3 weeks ago for a Christmas gift I wanted to give , not only after 3 weeks has it not shipped I get no response from vv

As the policy you accepted clearly states there are no refunds after hours

Hello Customer,Your concerns are duly noted and will be reviewed.According to tracking information your order was delivered to you today:https:// [redacted] Thanks for your order and we sincerely hope you enjoy it

Sorry there have been manufacturing delays - you will be emailed once your order ships

Complaint: [redacted] I am rejecting this response because:As I stated, I want a refund The boots do not fit at all and there was no way to know that because a sizing chart is not offered Second, when reading the return policy, the policy talks about the custom made corsets and intimate wear It is NOT communicated clearly that boots cannot be returned and refunded I read through the entire policy several times to make sure and I looked at the sizing chart offered to avoid returns and it is a chart for corsets, not boots Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:According to the data on the USPS.com website (as seen in the attached screenshot), they still haven't even RECEIVED the item for shipmentIt says they have only been NOTIFIED to expect the itemSo the attempt to transfer some responsibility to them is quite frankly stupid and just the kind of move I've come to expect from you thieves Regards, [redacted]

Hello Dear Customer,Sorry you had an unfortunate experience.It appears your corset will arrive to you on Wednesday according to USPS tracking:https:// [redacted] For your troubles we have issued you $in store credit.Thank you for your service in the military.Kind regards

We have no control over when the USPS updates their tracking systems - feel free to discuss their speed of their operation with them at [redacted] Manufacturing delays are unfortunate, but they do happen.We hope the USPS delivers your final item to you as quickly as possible

We've already mentioned we will ship once the item is ready.Have a great day

Unfortunately, manufacturing delays happen beyond our control (fabric supplier issues, etc).Your order will be shipped as soon as possible and when it does you will be sent tracking information

Hello, Sorry for production delays, but your items will be delivered to you shortlyThanks for your understandingThe Violet Vixen

Item was shipped and on its way to the customer as tracking indicates: [redacted]

Your corset has shipped, though not yet updating in the USPS system which can take up to hours[redacted] Have a wonderful week

Your order has been shipped: [redacted] Please enjoy

Complaint: [redacted] I am rejecting this response because: That is the email I wrote toMore than onceThat is the email on your siteYour company just ignores, delays than delays some moreIt's a jokeI want a refund because even though I offered to accept another color I still haven't received itIt has nothing to do with custom order either since I found the same corsets on other sites & have received them already Regards, [redacted] ***

Just send an email to this email and all will be handled - we don't ignore emails so you must be emailing the wrong address: [redacted]

Thanks for your suggestions about the wording of our return policy.However, it stands and you remain eligible for store credit

Complaint: [redacted] I am rejecting this response because: I accepted your policy of a cancellation within hours with the understanding The dress would take to days to produce and another to for shipping You are exceeding that time frame by two weeks I should have been notified within the first hours of your slow production so that I had the option of canceling You neglected to notify me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have been told this for the last two weeksAnd even told that my item I ordered was delayed a week at the start with no notice to meI do not trust their words on the matter and expect a full refund on the item ordered Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: it took over 50... buisness days. If it wasn't for the BBB I would probably still be waiting. I needed this item for an event that recently passed and now will be waiting for about a year before I can even use it. I was trying to be understanding and had constant communication. I would like a refund. I am never using this company again and a store credit would do nothing for me. Regards, [redacted]