The Violet Vixen

Item was shipped and on its way to the customer as tracking indicates: [redacted]

We are sorry for the extended and unforeseen manufacturing delays. Per the terms of service you accepted at checkout you are welcome to return your item for store credit for a different item or work with us to figure out your correct...

size. [redacted] Unfortunately, at this point you are outside the cancelation and refund time period so only store credit is available, but we look forward to providing you a different item or working with you to get your proper size.

Hello Dear Customer,Sorry you had an unfortunate experience.It appears your corset will arrive to you on Wednesday according to USPS tracking:https://[redacted]For your troubles we have issued you $20.00 in store credit.Thank you for your...

service in the military.Kind regards.

Sorry there have been manufacturing delays - you will be emailed once your order ships.

Complaint: [redacted]
I am rejecting this response because: it took over 50...

buisness days. If it wasn't for the Revdex.com I would probably still be waiting. I needed this item for an event that recently passed and now will be waiting for about a year before I can even use it. I was trying to be understanding and had constant communication. I would like a refund. I am never using this company again and a store credit would do nothing for me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) I don't trust these people AT ALL to...

make good on their word, and (like they said themselves) the tracking number is not currently working, which means I have NO way to verify that anything has been shipped. 2) I feel that their response here was pretty ridiculous considering I've been waiting for over two full months at this point. We'll see if anything actually shows up.
Regards,
[redacted]

Hello,We are sorry about the manufacturing delays, but your order has shipped.Kind regards,The Violet Vixen

Complaint: [redacted]
I am rejecting this response because:
None of the delays were my fault. You sent me something that was eight sizes smaller than what I had originally ordered. If for some reason it was my fault for the delays or for the mishap on the size then I would understand. However, none of this was my fault. This was all on you. You sent me something over 50 business days late you sent me the wrong size. So it was on you to get me my refund. Why would I want store credit for a place I would never recommend or shop at ever again? I would like my refund. Thank you
Regards,
[redacted]

As the policy you accepted clearly states there are no refunds after 48 hours.

We have no control over when the USPS updates their tracking systems - feel free to discuss their speed of their operation with them at [redacted]Manufacturing delays are unfortunate, but they do happen.We hope the USPS delivers your final item to you as quickly as possible.

Complaint: [redacted]
I am rejecting this response because: I have been told this for the last two weeks. And even told that my item I ordered was delayed a week at the...

start with no notice to me. I do not trust their words on the matter and expect a full refund on the item ordered.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I accepted your policy of a cancellation within 48 hours with the understanding The dress would take 12 to 16 days to produce and another 2 to 5 for shipping....

 You are exceeding that time frame by two weeks.  I should have been notified within the first 48 hours of your slow production so that I had the option of canceling.  You neglected to notify me.  
Regards,
[redacted]

Hello Customer,Your concerns are duly noted and will be reviewed.According to tracking information your order was delivered to you today:https://[redacted]Thanks for your order and we sincerely hope you enjoy it.

Complaint: [redacted]
I am rejecting this response because:According to the data on the USPS.com website (as seen in the attached screenshot), they still haven't even RECEIVED the item for shipment. It says they have only been NOTIFIED to expect the item. So the attempt to transfer some responsibility to them is quite frankly stupid and just the kind of move I've come to expect from you thieves. 
Regards,
[redacted]

Unfortunately, manufacturing delays happen beyond our control (fabric supplier issues, etc).Your order will be shipped as soon as possible and when it does you will be sent tracking information.

Thanks for your suggestions about the wording of our return policy.However, it stands and you remain eligible for store credit.

Your order has been shipped: [redacted] Please enjoy.

It looks like your item will complete manufacturing early next week and ship shortly afterwards.When it ships you will be emailed tracking.Thanks for your patience and understanding.

Just send an email to this email and all will be handled - we don't ignore emails so you must be emailing the wrong address:
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like a full refund or half of my money back. I will be more than happy to return the item. 
Regards,
[redacted]