The Walker Lane Reception Center, L.C.

April 28, 2017       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Tim  [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by May 12, 2017.     Sincerely,       Crystal [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have not yet received a response from American family and I need my car fixed 
Regards,
Holly [redacted]

July 13, 2017   Revdex.com of Wisconsin [redacted]       RE:   Complaint File Name:    Belinda [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 26, 2017.     Sincerely,   Crystal [redacted] American Family Mutual Insurance Company, S.I. [redacted]Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Gregory [redacted]  ,.  my view on this matter is. they did send me a check for 2,165.64 minus my deductible. which well not be enough to fix my roof. I feel if they would send me and additional 2.000 minus my deductible. with that I would be able to put a new roof on my home.. I feel they are trying to get out cheap. because All they sent me the last time was another copy of my homeowner's policy. that was there response to my complaint. so I feel like I'm being treated very unfair. with this came.

June 29, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:   Complaint File Name:    [redacted] your file [redacted]     The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 13, 2016.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

American family insurance has sent me a letter stating that they would give me a settlement of 1500 dollars and pay my chiropractor to date. THAT IS NOT ACCEPTABLE.   WHY? BECAUSE I AM STILL IN PAIN AND I AM SEEKING A SECOND OPINION BY GOING TO A MD. SPECIALIST IN MADISON NEXT WEEK.ALSO BECAUSE THAT IS PEANUTS AND IT IS AN INSULT AND IT IS THE  LOWEST AMOUNT THAT THEY CAN MUSTER.BECAUSE THEY WERE SO NASTY AND STOPPED PAYMENT SEVERAL TIMES WITHOUT REGARD TO THEIR FIDUCIARY RESPONSIBILITY TO ME.AND MOST OF ALL BECAUSE THEY LIED WHEN THEY SAID THAT THE CAR HAD ONLY A FEW SCRATCHES ON IT AND SO IT WAS NOT MUCH OF AN INJURY.  ALL DOCTORS AND CHIROPRACTORS AND ATTORNEYS KNOW THAT WHEN THE CAR HAS LITTLE DAMAGE THAT THE BRONT OF THE FORCE OF THE IMPACT IS FELT BY THE PERSON IN THE CAR AND THIS CAUSES GREATER DAMAGE TO THE PERSON, NOT LESS.I AM TIRED OF THEM TRYING TO TWIST THE TRUTH TO AVOID THEIR RESPONSIBLITY TO ME AS A PAYING CUSTOMER AND TO THE DRIVER, ALSO A PAYING CUSTOMER.   I WILL ONLY SETTLE WITH CONTINUED PAYMENT OF MY MEDICAL NEEDS AND AN AMOUNT THAT IS NOT A SLAP IN THE FACE.   [redacted]

RE:   ComplaintFile Name:    [redacted] The above additional complaint/inquiry was receivedtoday.  The privacy laws require us toprotect the confidentiality of non-public information relating to our consumersand others who rely upon us.  Maintainingthe confidentiality of this information is important to our company.  Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers.  Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter.Sincerely,

July 2, 2015
Revdex.com of Wisconsin

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. ...

Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

June 3, 2015
Revdex.com OF WI
10019 W. Greenfield Ave
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and...

others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within five business days from the date of this letter.
Sincerely,
[redacted] Consumer Affairs Advocate
American Family Mutual Insurance Company
###-###-#### X30799
[email protected]

November 8, 2017       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Eric  **     The attached complaint/inquiry was received today.  As previously indicated, a response was mailed to the complainant on October 30, 2017.  I have asked the appropriate department to provide the response to the complainant via e-mail by November 10, 2017.     Sincerely,   Shayna [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

December 5, 2016       RE:   Complaint File Name:    Jared  [redacted]  The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 19, 2016.  Sincerely,   Joyce [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The matter is resolved as I have paid out of pocket to fix my car. American Family did not have a 3rd party evaluate the damage the sunroof as they original said. 
Regards,
Jeffrey [redacted]

October 30, 2017       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Eric  **     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 8, 2017.     Sincerely,   Shayna [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need a resolution to this issue on or before April 18th, not just a response.  I have been dealing with this issue long enough and just want this resolved and both mine and my husbands credit cleared up.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tammy [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]