The Walker Lane Reception Center, L.C.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will patiently wait until April 10th 2018 to receive a response from the appropriate department or appropriate individual. I have not provided the emails between myself and Angela [redacted], Quinton [redacted], and Mark [redacted] but can provide them upon request, if unable to obtain from Angela, Quinn, and Mark directly. Thank you.  
Regards,
Priscilla [redacted]

Please see attached.

March 16, 2018           RE:   Complaint File Name:    Katherine [redacted]  [redacted]   The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.  The company has previously received the complaints filed with the Arizona Attorney General and Department of Insurance. We sent a response addressing the concerns presented to the Arizona Attorney General on March 5, 2018 and to the Arizona Department of Insurance on March 14, 2018. American Family stands by the position explained in those responses.       Sincerely, Tanner [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]
[redacted]

WI Revdex.com
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted] [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely...

upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Greg [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by September 28, 2016.     Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have it turned over for review and I'm sorry they have nor respondEd due to the holidays. I will have them send the letter backon Mondayso, Please don't close this case because it has been resolved. There were statements that were untrue and the facts are being gather for return. [redacted]

October 20, 2016   Revdex.com of Wisconsin10019 West Greenfield AvenueMilwaukee, WI  53214       RE:    Complaint File Name:      Luiggi  [redacted]  I have forwarded this additional Revdex.com complaint to the appropriate department to be addressed with the initial Revdex.com complaint.  The response will be directed at the complainant, not the Revdex.com, by November 1, 2016 as previously stated.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company has yet to contact me regrading this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 the response is unacceptable that is their canned answer to situations such as these I have heard this before.  I want my car fixed and fixed rright

February 16, 2017       Revdex.com of Wisconsin 10019 W Greenfield Ave Milwaukee, WI 53214           RE:   Complaint File Name:    Joseph  [redacted]     The attached complaint/inquiry was received today. As previously indicated from the correspondence received on February 9, 2017, a response will be provided directly to the complainant by February 23, 2017.     Sincerely,   Shayna E [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. (800) 692-6326 X30799 [email protected] Tell us why here...

June 29, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    [redacted]   [redacted]     The attached complaint/inquiry was received today. ...

The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

October 25, 2016       Revdex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI  53214           RE:   Complaint File Name:    Kathleen  [redacted]     The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 8, 2016.   Sincerely,       Sue M [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

May 6, 2016 WI Revdex.com                   RE:   Complaint File Name:   The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public...

information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] no later than Monday, May 16, 2106. Sincerely, [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

December 21, 2016   RE:   Complaint File Name:    Jared  [redacted]  The attached inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. Please know that we have resent the requested information to Mr. [redacted] today, December 21, 2016.   Sincerely,   Joyce [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

May 28, 2015
 
 
 
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214
     
 
 
RE:   Complaint File Name:    [redacted], your file [redacted]
 
 
The above inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have contacted the complainant directly, requesting additional information. Once we receive that information, will forward the matter to the business areas involved, who will provide a response directly to the complainant.
 
 
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 1, 2016      Revdex.com of WI 10019 West Greenfield Milwaukee, WI 53214           RE:   Complaint File Name:    [redacted]     The attached complaint/inquiry was received today.  The privacy laws require...

us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant as soon as possible but no later than 2/5/16.     Sincerely,

There is absolutely nothing of substance to approve of at this point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

April 5, 2018 RE:   Complaint File Name:    Heather  [redacted] The complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. ...

Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 13, 2018. Sincerely, Tanner [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company[redacted]