The Walker Lane Reception Center, L.C.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

June 21, Revdex.com of Wisconsin [redacted] ** *** RE: Complaint File Name: Christina [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 5, Sincerely, Theresa [redacted] American Family Mutual Insurance Company, S.I [redacted]

February 11, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: *** [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letterSincerely,

May 1, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Nancy [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond to the Georgia Department of Insurance by May 2, Sincerely, Crystal [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reject this response only bbecause the accident due to their insurer occured on October 23, and the incident was reported on the same dayThis was over weeks ago and I have not received a single notice from AMerican Family Insurance's adjuster on when he or she is coming to look at the damage to give an estimate of the total damage that was done to the Volvo SI need something done right now Regards, William [redacted]

February 22, RE: Complaint File Name: Katherine [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concernsMs [redacted] has also written to the Arizona Attorney General regarding this matterOur response will be sent directly to them Sincerely, Tanner [redacted] Consumer Affairs Advocate American Family Insurance Company (800) [email protected]

November 19, 2015RE: Complaint File Name: [redacted] [redacted] The attached complaint was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you.It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 3, 2015.Sincerely,

August 11, Revdex.com of WI West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to MrJordan as soon as possible but no later than August 25, Sincerely, [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The matter is resolved as I have paid out of pocket to fix my carAmerican Family did not have a 3rd party evaluate the damage the sunroof as they original said Regards, Jeffrey ***

June 29, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: [redacted] [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, [redacted] Consumer Affairs Advocate American Family Insurance Company (800) [email protected]

September18, RE: Complaint File Name: [redacted] Again, I am in receipt of the above mention additional complaintcorrespondence Privacy laws require usto protect the confidentiality of non-public information relating to ourconsumers and others who rely upon usMaintaining the confidentiality of this information is important to ourcompany Therefore, we are unable tosend our response directly to you.However, our Company received a formal complaint from the Office of theCommissioner of Insurance; therefore,our response will be sent directly to the Commissioner’s Office.Sincerely,

December 20, RE: Complaint File Name: Jeremy [redacted] Thank you for providing us with Mr [redacted] ’s additional correspondenceClaims management has been in contact with Mr [redacted] today and a liability settlement has been reached Thank you for bringing this matter to our attention Sincerely, Joyce [redacted] Consumer Affairs AdvocateAmerican Family Mutual Insurance Company, S.I [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to know why I was verbally offered the job and then told I did not receive the job at a later time.Is it legal to verbally offer a job and then not offer them a job later? Regards, [redacted] ***

January 17, Revdex.com of WisconsinWGreenfield AveMilwaukee, WI RE: Complaint File Name: Edward H [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, Shayna E ***Consumer Affairs AdvocateAmerican Family Mutual Insurance Company, S.I(800) [email protected] Tell us why here

May 18, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Jim [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter Sincerely, Crystal [redacted] American Family Mutual Insurance Company, S.I [redacted]

Revdex.com of Wisconsin West Greenfield Avenue Milwaukee WI RE: Complaint File Name: [redacted] ***, your file [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youAs indicated in our previous correspondence, a response will be sent to Ms [redacted] by January 20, Sincerely,

April 5, RE: Complaint File Name: Heather [redacted] The complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 13, Sincerely, Tanner [redacted] Consumer Affairs AdvocateAmerican Family Insurance Company [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am, however, still disappointed in their stance that their resolution to this issue is an "exception" Their standard rate for cancellation of a commercial policy is exorbitant I have conveyed my disapproval of their cancellation rates to the representative Regards, [redacted]

May 10, Revdex.com of Wisconsin [redacted] RE: Complaint File Name: Tim [redacted] The attached complaint/inquiry was received today The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us Maintaining the confidentiality of this information is important to our company Therefore, we are unable to send our response directly to you Furthermore, American Family received notification on May 8, that Mr [redacted] is represented by an attorneyTherefore, American Family is unable to respond to Mr [redacted] directly, but will respond to the Missouri Department of Insurance by May 18, In the meantime, American Family will continue to work with Mr***’s attorney Sincerely, Crystal [redacted] American Family Mutual Insurance Company, S.I [redacted]

A simple refund is what I'm looking for as I was tricked into an insurance plan that changed significantly from what they agreed on, on signingI don't want any further correspondence from American American if it doesn't entail a proper refund