The Walker Lane Reception Center, L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 6/15 I was contacted by [redacted]. He had the wrong claim# and thought the offer for my scooter was fair. Once I pointed out I was not on a scooter he asked if I was driving a 96 Explorer, nope that wasn't me either. Finialy found me in the system and determined he was on the collision side and could not help me. He did agree that it did not seem right that there was not a break down of the offer extended me. He said he knew by adjusters boss and would ask him to call.On 6/17 [redacted] called and said he was my adjusters boss. I was told he would have offered me less and they were not legally under any obligation to explain any details of the offer. In fact he made me feel like he felt like their offer was a gift and had no feeling at all about my totaled car, trip to the hospital follow up doctor appointments, pain and lost time ect..He did not address my complaint at all.No effort was made to work out the issue!
Regards,
[redacted]

January 6, 2016 WI Revdex.com 10019 West Greenfield Avenue Milwaukee, WI 53214 RE:   Complaint File Name:    [redacted]  [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information...

relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 20, 2016. Sincerely,

As previously indicated the Company will not be providing a response, or any documentation, to the Revdex.com due to privacy issues.  We will respond directly to the complainant.   Thank you, John D. [redacted] Consumer Affairs AdvocateAmerican Family Insurance Group6000 American ParkwayMadison, WI 53783(800) 692-6326 x30799(877) 443-4978 [email protected] American Family Insurance Company / American Family Mutual Insurance Company / American Standard Insurance Company of American Family Insurance Company / American Family Mutual Insurance Company / American Standard Insurance Company of Wisconsin / American Standard Insurance Company of Ohio / American Family Life Insurance Company/Midvale Indemnity Company If you are not an intended recipient, please contact the sender and delete this e-mail, any attachments and all copies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I an very upset that this business is trying to make me out to be a liar and trying to steal my money. I went by what I was told.  None of this makes since if not. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jenifer [redacted]

February 21, 2018     Revdex.com of Wisconsin [redacted]
[redacted]         RE:   Complaint File Name:    Faneisha  [redacted]   The attached complaint/inquiry was received today.  The privacy laws require...

us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] by March 7, 2018.   Sincerely,     Jessica [redacted] Consumer Affairs Advocate [redacted] ###-###-#### [redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is just a standard response that American Family Insurance sends for all Revdex.com complaints. Since I am required to respond within ten days, I do not consider this matter resolved and will reject this response. When someone contacts me directly from American Family Insurance (which is stated in their response they will do so by January 19th), I will then decide where the resolution of this matter stands based on the outcome of that discussion.
Regards,
[redacted]

November 29, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Jeremy  [redacted]     The above complaint was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. [redacted] by December 13, 2017.     Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. ###-###-#### [redacted]

March 20, 2018       Revdex.com of Wisconsin [redacted]   RE:   Complaint File Name:    Robert  [redacted]   The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   American Family received a formal complaint from the Missouri Insurance Department. Our response will be sent directly to the Department and Mr. [redacted] will not receive a reply from our company.   Sincerely,   Crystal [redacted] American Family Insurance Company [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  American Family has contacted me and has agreed to pay for all my damages.  That is all that I needed, It was a very long and hard road to get here but it is done.Thank you Revdex.com for all your help!  I don't think this Insurance company would have ever got to the right place without your help!!!Thanks American Family for finally taking care of this!
Regards,
Jeremy [redacted]

May 9, 2017             RE:   Complaint File Name:    Travis  [redacted]     The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   A response will be provided directly to Mr. [redacted] by May 19, 2017.   Sincerely,       Joyce [redacted] Consumer Affairs Advocate American Standard Insurance Company of Wisconsin [redacted]

July 20, 2016   Revdex.com of Wisconsin[redacted]
[redacted]  [redacted]       RE:   Complaint File Name:    Brenda  [redacted]  The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   [redacted]American Family Mutual Insurance Company[redacted]
[redacted]

April 13, 2018   Revdex.com of Wisconsin [redacted]
[redacted]        RE:   Complaint File Name:    Chris R. [redacted]   The above complaint was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. [redacted] by April 27, 2018.     Sincerely,   Sara E [redacted]
[redacted] American Family Insurance Company [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This was a communication that they would get back in touch by 2/19, not a resolution of the claim.AMFAM should also be made of the related complaints I have filed:IL Attorney General Consumer complaint against AMFAM: [redacted]IL Attorney General Consumer complaint against D&D: [redacted]Revdex.com compliant against its client, D&D appliance: [redacted]I will give AMFAM time to review this issue and respond before I file suit in Lake County against its client, and perhaps AMFAM, I'm still researching if I have legal cause against AMFAM directly.I have lots of photos and video documenting the fault of its Insured, D&D Appliance.  I have attached one photo showing how he didn't put the drain tube back.
Regards,
[redacted]

July 20, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214

RE: Complaint File Name: [redacted]
The above complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating...

to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Patricia [redacted]

March 5, 2018
RE: Complaint File Name: Joan [redacted]
The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information...

is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms. [redacted] by March 15, 2018.
Sincerely,
Joyce [redacted] American Family Insurance Company
###-###-#### [redacted] [redacted]

November 19, 2015RE:   Complaint
File Name:    [redacted]The attached complaint was received today.  The privacy laws require us to protect the
confidentiality of non-public information relating to our consumers and others
who rely upon us. ...

Maintaining the
confidentiality of this information is important to our company.  Therefore, we are unable to send our response
directly to you.It is a company goal to provide the best possible service
to consumers.  Even though we are unable
to reply directly to you, I have asked the appropriate department to research
the concerns and respond directly to the complainant by December 3, 2015.Sincerely,

June 8, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

October 16, 2017   Revdex.com of Wisconsin[redacted]       RE:   Complaint File Name:    Roy D [redacted]  The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by October 27, 2017.  Sincerely,   Theresa [redacted]American Family Mutual Insurance Company, S.I. [redacted]

February 1, 2016 Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI  53214       RE:   Complaint File Name:    [redacted]  [redacted] The attached complaint was received from, [redacted], today.  The privacy laws require us...

to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the appropriate individual by February 15, 2016. Sincerely,